Days Inn

Family owned and operated business is the best company we have used for our heating and air conditioning needs, very fair prices and fast, on time service.

04-27-17To Whom It May Concern,The complaint and the disputed amount is not match in our system, she booked it through 3rd party (hotels.com).We only charged the hotels.com credit card for the amount of $187.90, Arrival Date is March 19, 2017 to March 24, 2017 Departure. She called the hotel and...

asked to cancel this reservation #: [redacted] from hotels.com, in our hotel conf #: [redacted]. On March 18, 2017 to cancel it but this reservation is a non-refundable or non cancellable reservation, unfortunately we can not issue any refund to the customer. Attached documents, folio, cancellation policy.In response to her complaint, that we are not in compliance with health regulations for hotels is not true and not valid. Miss [redacted] checked in and stayed in our hotel from March 12, 2017 to March 17, 2017. She checked out and she did not complain or inform us in regards with the bed bugs. She stayed in our hotel for 5 days.After for a fact that she can not get any refund from her up coming reservation, for March 19, 2017 to March 24, 2017, she turned around and accused us that our hotel is not in compliance with health regulations. Therefore, unfortunately no refund will be issued to Miss [redacted].In regards in compliance with health regulations, we are ready for inspections for room [redacted].Thank you.Sincerely,Gilda B[redacted]General ManagerDays Inn Gallup1603 West Hiway 66Gallup, NM 87301Tel #: ###-###-####Email : [redacted]

My name is Jermaine J[redacted] my wife's name is Wendy W[redacted] and I have 2 children Jerney(12) and Jaden (7). At our time at this hotel which was an overnight stay, we woke up the next morning to get on the road only to find that my wife and son had what looked to be bed bug bites on their face, arms and back. My wife contacted the hotel to notify them and the gentleman working the front desk who said he goes by the name Nick B[redacted]. Mr. B[redacted] was very insulting and unhelpful on the phone. We have never had a bed bug issue in our lives and to have that experienced and someone insinuate that we may have brought them with us is offensive. These big red marks on their faces and backs are irritating their skin and have left red marks on their bodies. We wanted to modify them of our experience and we were just met with resistance and non-apologetic tones. Once my wife said that she was going to contact the health department the gentleman was very agitated and didn't seem to want to help us any further. I am appalled that someone would be as insensitive to a mother and father who only want answers as to why our bodies have been marked with rash like marks after a one night stay in that establishment. I hope someone reads this and provide us with answers. We only wanted a service that consistent of a pleasant visit but instead was treated very unfairly with rashes to prove it.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
As of Oct 2, I have not received any check. It has been a month now since I was over-charged.  I find it impossible to believe that they can instantly deduct money from my account but that it takes more than month to RETURN funds they were not authorized to take.  Regards,
[redacted]

I am rejecting this response because: There was NO pets with me.  I stayed there for 3 nights in two different rooms.  They would have seen me with a pet.  I was traveling with NO animals.  I parked in front of front desk each time I checked in.  They would have seen any pets I had.  And to suggest I would let a animal do business on towels is just downright nasty!!!  I don't know anyone in there right mind that would be so gross.  Each night I checked out of the room and then came back and stayed another night for 3 separate nights.  There would have been pet hair in all three rooms if I had been traveling with a pet.  So I don't know who's room, you have pictures of with such grossness, but it was not mine.  I did dye my hair in the room...there is no rule against it, and I also used my own towel for my hair.  Once again....if they had thought I had a pet in a room they would have said something when I checked back in, the first night, or the second night...or the third night.  I colored my hair the second night I was there, and nothing was said when I checked out or back in that night.  It is just the hotels way of trying to defraud someone out of money.   Once again, I have file complaints with my bank and with Wyndham Rewards.  This is not a reputable hotel.

Ms [redacted],I am in receipt of the complaint you filed with Revdex.com. I have looked in our reservation system and can't find your name. Is it possible you were under the company name or something else?Please send any additional information you may have.[redacted]Sales Director | Operations ManagerDays...

Inn - Rutland/Killington[redacted]

To The Better Business Bereau              First I like to thank the Revdex.com for handeling this complaint.  Like all complaints, I am sure you know that there is 2 sides to every story.  I like to take the letter Mrs [redacted]...

wrote and go one by one and adress her concerns. 1) Bedding.  Yes our bedding has the new Skirts that go on the boxspring but as you can see in my attchment of photos, my bedskirts do not touch the bottom.  Saying this a housekeeper can easily spot a sox, soda can, cup, ect....   2)  Bedskirts was tucked.  Our skirts were glued down to boxspring and also has U shape pins to hold them in place.  If we feel the need to wash them due to a stain, the glue and Pin are easily removeable. 3) Towel rack.  Once again, my attachment shows you a picture of a towel rack in that room.  I do not see a stain.  4)  Grout in the bathroom is black.  How can I change the color of my grout.  when the tiles were installed, we used black grout to contrast the white tile to make it look better.  Picture is also attached  5)  Hole in the bathtub.  I did not see a hole and I have attached a picture.  Yes we have re-surfaced the bath tub, so there might be 1 spot in the tub where it is a slight peel maybe the size of a dime but there is no mole in that area. 6)  rust from toilet bold.  The ancors we use to hold the toilet in place are not rusted.  they are stainless so they cannot rust. Baseboard is the only thing I saw that was a little damaged.  We are in the process of fixing that damaged corner.  Now all this guest had to do is leave a name and number and her issue with the room and as soon as I got back I would have called her and try to give her a free night for a future stay or offer a discount on her existing stay.    If the hotel had all the issues she claims it had, I personally would not stay here.  she also did not mention any of this the day of check inn.  If she did , we could have moved her to a diffrent room. Thank you Revdex.com for allowing me to give you my side of the story.  We hav a 88% score from the last Quality Assurance Inspection dont by [redacted] Hotel Group.  I am a owner / operater, and I take great pride in my hotel.  I have been in the hotel Industry for 14 years and have owned this hotel for over 12 years.   Saying this I am fully aware of how important it is to get good Guest Satisfaction.  Although we cannot please everyone or meet everyons standards , you have to also consider we are a mid-budget hotel.  [redacted]General Manager/ Owner

Hello,   Thank you for contacting Wyndham Hotel Group. I would be happy to assist you further but I need a little more information to help.   Please provide the following:   - Name of the guest on the reservation - Property address, including city and state - Date of arrival -...

Date of departure - Reservation confirmation number   I look forward to assisting you.

I am rejecting this response because:I was being forced to pay money I didn't agree to. I need my money bwck

Initial Business Response /* (1000, 5, 2015/08/13) */
The guest was checked in at 10:21 PM on 7/24/15. When she found out that we were not pet friendly, she stated that her friend had a service dog that helps with a seizure disorder. She was accommodated with a two bedroom suite with a hot tub. ...

The price was $184.99 + tax for three adult and one child which is free. We take a deposit for incidental from every guest who checks- in at the property.
The guest called at the front desk at 11:14 PM stating that they found drugs in the drawer. The staff informed me regarding this matter. I went with the front desk staff in the room. He showed us a small bag which was later identified by a police officer as crystal meth. The guest insisted a full refund. He started verbal argument with me and he told me to eat the drugs. After this abusive wording, I did not want to argue with the guest. I informed him that I would give him refund but he will have to check out. I notified the police and Officer [redacted] arrived. The officer informed me that he will destroy the drugs. I requested the guest to checkout many times due to his behavior but he refused. I did not want to disturb other guests at night time so I just created a customer case with Wyndham corporate Office.

09/07/2016[redacted] did stay at the Days Inn from 8/25 to 8/27. She was in room [redacted]. The guest never told anyone at the office of her issues during her stay. She contacted me August 29th. When spoke with [redacted] on the 29th she complained about another person at the front desk when she...

was checking in. apologized to her that the other guest made her feel uncomfortable. Her other concern was about the outlets in the room and I personally checked them and they all worked.I feel if I were to stay in a hotel and on my first night had the issues she stated would have asked for a different room and not have stayed in the original one. She kept adding issues as we talked and at this point I knew she wanted a refund. refunded $196.25 to her credit card and then she stated, reported you to the Revdex.com.Regards,Janet A.General Manager

Dear [redacted]   Thank you for contacting us regarding your reservation with the Days Inn located in Port Richey, FL. We are sorry to hear of the difficulties you encountered with the hotel.   I sincerely hope you will give us an opportunity in the future to extend our usual...

hospitality. As a gesture of goodwill for reference number [redacted] I would encourage you to visit our website – [redacted] and enroll in our free loyalty program. Please contact me back after you have enrolled, and I will then add 30,000 points to your new Wyndham Rewards account - enough for two free nights at any participating Wyndham Rewards hotel worldwide - that will be available for your use within 24 business hours.   For future reference, when a reservation is not made through our website, 1-800 reservation center or directly with the hotel, we do recommend you contact the Website or Travel Agency with whom your reservation was originally booked.   Please know that we truly appreciate your feedback and the opportunity to respond to your concerns.   Best Regards,   Mary B. Liaison, Customer Care Phone: [redacted] Fax: [redacted]

Hi,[redacted] paid only $102.68 for 2 nights and it was prepaid non cancelable reservation through priceline so we can't give refund to her. But I apologize for rudeness of my front desk agent. [redacted]  smoked in non smoking room thats why my frontdesk agent asked for penalty....

 But for this inconvenience I will give her 1 Free Night stay. So please inform her to send me email on [redacted], when she wants to stay. I will make reservation for her.   Thanks

First let me apologize for not answering sooner but I have been out with the flu.The hotel would also like to express their deepest condolences to [redacted]
[redacted] We have investigated this case fully.  First our records indicate this guest did not checkout.  Simply waving to...

maid does not consisit of checking out.  Had she actually checked out early at the front desk she would have had to sign a new folio with a changed amount, all financial adjustments would have been made at that time, and she would have received a receipt showing a charge for a lesser amount.  She also did not speak to the same person each time.  Nevertheless the manager did feel bad for Ms. [redacted]'s sad loss and decided in the spirit of hospitality to refund her the four days she claims she did not stay.  That refund was already processed.  She was only charged for the one night she did stay at our property.  Incidently her arrival date was June 13th not June 18th.If for any reason she has not received the refund for the four nights please request her to contact us at 732-462-3450 Days Inn Freehold.Best regards,DKGuest Relations Days Inn Freehold New Jersey

Response:Dear contact, Thank you for notifying our office of the concern filed by [redacted]. It is always the intention of our office to review and respond to guest inquiries in a timely fashion. The [redacted] chain is committed to assuring that all of its properties provide good service and...

quality accommodations. The guest comments have made us aware of an instance when one our properties did not meet a valued customer’s expectations. The hotel has advised that they refunded Mr. [redacted] $42.49. Thank you for your assistance in this matter. If your office requires any further information regarding this resolution, please contact me at ###-###-####. Sincerely, [redacted] Customer Care

As you know Mrs. [redacted] checked in with me personally on May 13th along with 2 other rooms that family had made reservations. Mrs. [redacted] did check in around 1:30pm and at that time there were no issues reported.  Later that evening I got a call from the owner to come down to the office....

 When I came in Mr. and Mrs. [redacted] were very loud in the office.  I approached them and asked about the issues and they both got louder and louder, I asked them to wait until we had another guest checked in and out of the ofice.  They then got into my space and was yelling and pointing at me almost touching me complaining about the owner. He did tell them that they could leave.By this time everyone in the office is upset. Mrs. [redacted] is saying that the owner cursed her and the employees and another guest witnessed that he did not curse at her. At this point with everyone yelling I asked what was the problem and that I would fix them.  Once again they were in my space and even more aggressive, so I called  911 feeling threatened.  They did not want me to fix the room they just wanted to yell and make noise in the lobby. After the police got hear I think I heard an officer tell Mr. [redacted] that if he didn't control himself he was going to jail.After they left I personally inspected the room and did find a bath towel on back of the bathroom door and a pair of men's underwear and pants in a drawer.  The room was cleaned and rented for the night.  One of the family members came over and apologized to me for their issues.Any other questions, feel free to email me.[redacted]    Property ManagerDays Inn Bedford

Complaint: 10434498I am rejecting this response because: I had already changed rooms the first night that I was there because of blood on the bathroom wall. Should it not be the responsibility of the hotel to make sure that the rooms are clean and safe for all customers? With all of the water damage to the ceiling and walls can they guarantee that no mold was present in that room. With the blood on the bathroom door, can they guarantee that this blood did not contain bloodborne pathogens? Can they guarantee that the stains on the chairs was not bodily fluid? There are strict guidelines on the proper way to clean blood and bodily fluids. I have emailed pictures of this room to you twice and have had no response. Please explain to me why this is and why it took putting a complaint in with the Revdex.com that I received action. Seven emails with pictures were emailed on 2/11/15 and the same emails were re-sent on 2/23/15. I am confused as to why the cleanliness of this room has become the fault of the customer. I am also very concerned about the attitude of the staff concerning this matter. When I spoke with the owner on the telephone he told me that his front desk clerk never went to the room and that I was lying about that. And that my daughter was lying about the fact that she tried to run into her. I watched this lady get on the elevator with the head cleaning lady. As an owner of any business telling a customer that they are lying is inappropriate in all situations. The letter received from this business gave no resolve to a very serious situation.Regards,[redacted]

I called Expedia and also lodged a complaint against this business in hopes that they do not recommend this hotel anymore. I called and spoke with the manager or the owner of the Days Inn. He offered no explanation as to why my card was charged almost 4 months after the fact. I do believe that they...

are suppose to sign agreements with the credit card companies on security and storage of credit card information. My hopes are that the credit card  company is notified that they are NOT following proper procedures and policies. I do firmly believe that they need to be investigated by the health department.

We apologies for the inconvenience.we offer you the refund for your stay also I will ensure all the issues are addressed abd are never faced by anyone in future

This Days Inn location needs to be SHUT DOWN. It is the most unhygienic hotel I have ever reserved. The rooms were infested with bed bugs (I was actually bitten by one), the fire detector was Haig by the wire, and an empty beer bottle with cigarette buds was attached to the wall with gum/super glue. The location should be considered a health hazard. After speaking with management they were not willing to work with us nor refund our money. I believe a health inspector should be sent to the location because I am CERTAIN that establishment is NOT up to code.Product_Or_Service: hotel roomDesired SettlementI would like to be refunded (in full) & given the same amount of days, free of charge, to stay at a more acceptable Days Inn.