Crest Furniture

We had nothing but problems dealing with these people over there at value city furniture in green brook njFirst we were told that our delivery could come on a WednesdayThen later we find out that it won't be able to be delivered until SaturdayThat wasn't too big of an issueThen Saturday (today) comes and the sofas get here and there are multiple slash marks with a box cutter all over both of the sofas we orderedThen we call the customer service department to explain to them that we are having my month pregnant wife's family coming over for her birthday the next day and they made absolutely no attempt at resolving the issueWe were then told that they couldn't give us a new delivery date but they would call us in a week to schedule a new deliveryThis is completely unacceptable and horrible customer service

Complaint: [redacted] I am rejecting this response because: their estimation of accumulation and cause of damage vs quality of products are convolutedAdditionally the furniture continued to deteriorate from the beginning/opening of the claim to the time our claim was responded to by [redacted] 's customer service regarding the quality of the pieces we procured Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The damage to the leaf of my table came as is and was discovered as soon as it was taken out of the boxThere is a chip on the corner of itAnd in regards to the table, the damage was not caused by "pet damage", it has scratches on it which are supposed to be clearly covered in my protection plan I paid forIf not fixed or replaced, I want to return all of my furniture and will never do "business" with this unprofessional scam of a company Regards, [redacted]

I am rejecting this response because: I did schedule the pibecause I did not have time to air my dissatisfaction I would ideally like a refund on this table I keep my home very clean and I am very offended that you suggested otherwiseThe wear on the table is not due to improper clean and a substandard product I have seen multiple reviews by other customers

Good afternoon, We have replaced the mechanism on the sleeper and also replaced the seat cushions as a courtesy, according with the technician's report the sleeper sofa is up to manufacture standards, I called the customer to inform that at this point the only thing I can do for her is order a new mechanism again and pick for shop repair in our warehouse shop Mrswill call me back to let me know.Thank you

We will deliver the customer a new box spring and remove the old one at the same time

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am rejecting this response because: I would like to keep this open until I receive the replacement piece as well as the replacement damaged cushion I have been without a cushion on my sida since april 11th, which is almost weeks now I had to file this complaint to get them to replace the damaged left armchair and call the store to let them know I filed the complaint I have been dealing with this for almost two weeks now This is not acceptableWhen I call abd soak to their customer service, they are rudeI sent pictures as requested and they were not even reviewed until I called on the day I was supposed to receive a response I'm tired if the lack of urgency on their part I've had this set for two weeks ( in two days) with a missing danaged cushion) and a damaged love seat and I had to file this repirt to get any action They didn't even put a rush on the replacement order

Business Response to a Complaint # Complaint ID#: [redacted] Company Name: Ashley Furniture Homestore Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: We will schedule to pithe customer's merchandise for a refund [redacted]

I filed a complaint on 5/17/with the Revdex.com for Ashley Furniture (complaint # [redacted] The items have since been deliveredi must say though, I never received word from anyone at Ashley Furniture in reference to the issue, though I called several timesHighly dissatisfied with their company, and will no longer purchase from then againThank You Revdex.com for your help Sincerely