Crest Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that Resolution is acceptable at this timeI am still very unhappy with the quality of service and will never use this company again

Complaint: [redacted] I am rejecting this response because: All of the terms are correct except the business has not confirmed a delivery date and returned our call Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:(1) While "we can not give a full refund as customer was aware of delay on special order items" is not acceptable to usThe vendor (Value City Furn DOES NOT NOTE THE AMOUNT "Not give a full refund " equals in dollars and cents(2) The fact that the Vendor is saying this was a "Special Order IGNORES THE FACT that the salesperson Nicole DID NOT ADVISE US AT THE TIME OF PURCHASE THAT THIS ORDER WAS A "SPECIAL ORDER"(3) The cancellation of subject order was due to the incapacity of the merchants vendor to produce quality merchandise as evidenced by our rejection of the delivery on November 8th from the same manufacturer (4) Additionally, as well as the instability of merchants (Value City Furn) vendor ( [redacted] ) to know the status of their merchandiseThis is in regards to an order placed with Value City for living Room Furniture by the same manufacturer Accordingly, we afgain respectfully request full refund of $2, Regards, [redacted]

Good afternoon, Unfortunately we can only give you a prorated amount as you have already had the furniture for about three years nowWe can not transfer the credit to an other store that its not one of ours Thank you

Complaint: [redacted] /> I am rejecting this response because: This matter has not been fully resolved Thus far: I have received a $credit for the excess ***e and annoyance this matter has caused The 3rd sofa was delivered by a very professional and courteous Delivery Team (Thank you) Still outstanding: The replacement sofa was not delivered in 'mint' conditionThere was a mark on the left, top cushionI further noticed that there was a mark on the left, top-side of the reclinerI called Valley City Furniture (VCF) and explained this to one of the receptionistsI asked how I should clean it, and she advised that I should have VCF's contracted cleaning company handle it, so that it wouldn't affect my 'Crest, 5-Year "NO WORRy" Comprehensive Service Agreement'She further advised the number to call and said to speak to [redacted] to schedule a cleaningThe cleaning was scheduled for Friday, May 30thAfter the Cleaning Technician was done, he gave me some cleaning tips and advised that I should only call for cleaning service when I had some major cleaning issues, because under contract, the cleaning company had a limited number of ***es that you can callI explained that the service for that day was not to be deducted from my allottment of cleanings, because the markings were there upon delivery After the cleaning technician left, I called [redacted] at his cell phone number and left a message asking him to confirm that the cleaning of my furniture for that day was not to be deducted from my Service Agreement As of today: Monday, June 2nd, I am still waiting for this confirmation I would like to put this matter to rest and ask that the Revdex.com assist me with getting this confirmation

Good afternoon, There is a delivery charge because this is a warranty claim and not a manufacture defect claim In order to give the customer store credit we must pick up old item Thank you

sans-serif;">Kindly withdraw the aforementioned complaint numberI have come to an agreement w the co

Good afternoon, We already gave the refund for $on 9/17/

To Whom This May Concern, My name is [redacted] , I am replying to a delivery issueI passed along the concerns to [redacted] store manager of the [redacted] Value City FurnitureHe informed me that it was discussed and accepted a $gift card would be sent out for the ETA troubles and that he apologized for the inconvenienceAs of now the items are still pending delivery, but the store is working diligently to deliver them as soon as they arrive in our warehouse from the manufacturerIf anymore concerns arise please notify [redacted] at the [redacted] Value City Furniture and he will assist Thank you, [redacted] Crest Furniture Inc

Good morning, We can not pick up for a refund as this was furniture that was sold as is no service after day of delivery. The customer called in for service a month after delivery. Thank you.

Good morning, Reselection/store credit means that we are giving the customer credit for what she paid for sofa and love seat towards a new purchase, once we deliver new furniture we would pick up old furnitureThank you

Good afternoon, I called the customer and offered a reselection/store credit on the chaircustomer will go to the store to reselect on a different chairthank you

Good afternoon, There is nothing else we can do but to give customer the store credit to purchase any item at the storeThank you

Good evening, I see that the service technician is scheduled for service 6/25/

We do not allow comfort returnsWe only replace merchandise if it is damaged or defective and not repairableWe had a technician in the customer's home back in and they reported that there were no defects to the merchandise just that the customer was unhappy with itAt that time we offered the customer a 2nd opinion with a different technician but they refusedThey are now asking us to replace furniture that is nearly years old with out allowing us to have a technician examine the merchandiseWe will absolutely repair any issues the customer has with the merchandise but we can not replace it with out even being able to evaluate it

Complaint: [redacted] I am rejecting this response because: I asked about cushion sagging when we paid for extended warranty and was told it was includedAsked again in person at store I purchased at (less than a yrlater) and was given same responseAlso, was not told that I had I had to file my complaint in less that a week for warranty to be valid on cushion.I also had a service man out as so called courtesy and was told the man would install the cushions at my house when customer service set up the appointmentBottom line, we have been lied to about what the extended warranty includes when we spent the extra money for it and lied to that the repairs would be done in our home the day we rearranged our day for the repair manThen he left without doing the repairs after speaking with customer serviceWho takes up the prior two months saying they are sending cushions, then next call they are not sending themOur cushions arrived sporratically and we were told when we got them the repair person would be out to sew them onThe furniture is very poor quality and two of the cushions they sent that don't require sewing(for the loveseat are already sagging)My ideal settlement would be refund and the ability to purchase sofa somewhere else that would last a lot longer than months before cushions sag and wrinkle

Good evening, We have been trying to call the customer to schedule in home repair as this is a customer cause damage and we can not give her a refund or store credit when damages are caused by the customer and are repairableThank you

The general manager has spoken with the customerWe are redelivering the merchandise in October at the customer's requestWe are also taking 10% off the sale as well as giving a $gift card to our store

The customer's merchandise is being picked up for shop repair as the warranty states we will repair or replace merchandise at our optionThe customer will be contacted today to schedule the pick upThe technician's report reads that this is not a defect but a customer caused issue

The repair on the chairs has already been completed and we are awaiting the arrival of the part ordered for the rocker reclinerWe will get an ETA on the part and inform the customer