Crest Furniture

Hello ***, Here is a copy of the charge back, we have already cancelled the sale Thank You

The business says they are waiting for picturesAshley Furniture does not pick up the phone and does not reply to messages left on their voice mailboxAshley furniture never provided an email address to send the pictures toIt would be great if they a) assigned this issue to a particular person b) provided a person's email address to send the pictures to c) gave a case number or something to reference my issueIt has been months since I've tried to resolve thisThanks

Good afternoon, I can offer a reselection/store credit for the sofa for the amount of $once the customer has chosen a new item we will then deliver new item and p/u old piece from the customer houseThank you

Good afternoon, Our records show that we are going to deliver the ottoman 9/14/and offered a gift card and customer accepted

Good morning, We have mailed parts to the customer and are scheduled to deliver to the customer house today 6/23/Thank you

Good afternoon, unfortunately we do not offer a general cleaning under the five year protection planI can offer store credit for the protection plan as it was explained to the customer if the warranty was not used Thank you

good afternoon, we called customer to inform that we will give them store credit as a courtesy as this had animal damage

I did call Ashley Furniture, the person I was suppose to call Tonya at [redacted] *** Tonya left a message 6/1/at 9:am I returns her call on 6/2/at 2:15pm and left a message I waited until 9:30am 6/3/to see if she would return the call, no response was made, I left another message On 6/6/I called at 9:34am and finally reached Tonya Tonya said she was going to put a voucher in the system to replace the chair and advised me to wait a day then go to the store I bought the chair and purchase another using the voucher Any additional fees would be paid by me Once the furniture was delivered they would pick up the damaged chair I did agree to the delivery charge, but if they want the damaged chair back, the delivery charge should have been waived I would have picked the chair up at the store

once these products have been in a customer's home it is against the law to resell themThe products will be disposed of at our costA 25% restoclomg fee will not cover thisWe will allow the customer to reselect as a courtesy with a 25% restocking fee on both items

Complaint: [redacted] I am rejecting this response because: The slice was from the delivery peopleWho placed the chair against a wallAnd we do have a year warranty on all of our furnitureIt was never once mentioned that you were doing this as a curtsy to usI always thought it was an ethical obligation to fix damaged good that you sold someone Regards, [redacted] ***

To Whom This May Concern, The consumer has a large depression in their mattress and the wrong size box springsWe called the consumer and offered new pieces for all three items and the consumer accepted Thank you, [redacted] ***

At the point of purchase the customer was informed the chair was special order and was given an ETA of JuneThe customer's delivery was 6/11/We also provided a loaner as a courtesy (not procedure) as the customer had informed us this involved someone who was illIf the ETA was met we cannot compensate the customer for something that was not mishandled

We will replace the damaged sofa for the customer

Good evening, we will replace the sofa for the customer

Simply to maintain you informedValue City called and then I called them back yesterday The next opening they have is June 5th to pick up the Sofa and take it to their shop to be fixed, which they say will take to days to fix .Well, we will see .hard to believe after almost months of trying to get a response from themI want to thank you, because every time you contact them they actually actThank you again,

Complaint: [redacted] I am rejecting this response because: I was informed by [redacted] ***, store manager I would receive a call from corporate inregards for compensation for all the time spent for inconvenience of of delivery 3x of defective King size mattress sizeI never received a call from anyone Regards, [redacted] ***

Good afternoon, I have called the customer and informed her that we can only return the protection plan money back as a store creditCustomer is not happy with the decision but agreedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as I receive new cushionsThey are stained with vomit, casings will be useless unless I get cushions or the sofa can't be usedAgain I am only asking for the "no worry" contract to be honoredThank you for your time

Good evening, We can pick up tables for shop repair as a courtesy, we will call the customer to inform Thank you

The mattress, by standards of the customer's warranty, does not have a defectWe will allow the customer to receive credit for the amount the paid for the mattress to our store to pick out a different mattress as a courtesyWhen the new mattress is delivered the original mattress will be picked up