Costway

hiso sorry to hear thatcould you pls take a pic of damage part and send it to us ? aslo , you could contact our customer service email to solve the problem :[redacted]We will help you solve the problem soon after we confirmation [redacted]

I am rejecting this response because:
I'm not sure what happened to the other...

response that I sent back to you, so I am submitting this again. All I wanted was for the company (Costway) to take back the furniture and refund me my money. The original first call was made to Walmart 1 day after receiving the items that were ordered. They told me that I needed to contact Costway because that is where it was shipped from. I tried many times to contact someone with no luck. So all conversations were made via temail. I explained that the furniture was not in good condition, and the making of it was not good and I just wanted to return it. I also explained that on their website, it says I could return it for a full refund. They offered me $ 15.00 then $ 50.00 to just keep the furniture. I expressed to them that I wanted my full refund. They also said I could return it at my cost, but then I HAD TO CONTACT THEM TO REMIND THEM TO LOOK FOR THE RETURN!!!! Really??????? I also found out that they go by another name. On the Revdex.com Website there are MANY complaints against this company. Unfortunately, I should have checked the Revdex.com before ordering. I now am one of the unfortunate people trying to get a refund. I finally after waiting and waiting, spoke to a gentleman who said that I would receive a phone call back within 72 hours from a department who handles these problems and they would help me. WELL........NOPE.......NOONE CALLED!!!The first call was made at the end of April. It is now June. I spent $ 629.00 and have NOTHING to show for it. The furniture unraveled and sagged. It actually was dangerous (falling through while sitting), so the garbage that I ordered, ended up in the garbage. As you will see from my attachments, I have tried and tried to return the items. They said they would send me a return label, but that was after the fact. Yesterday, June 7th 2017, was the VERY FIRST phone call that I received from Costway. And that was only because they received a letter from the Revdex.com. She said she did not know about this. I truly believe that their website is very misleading and that they do not stand by what they say as far as the return policy. Also trying to speak directly to someone is not going to happen. I would just like to be compensated for the furniture that I happily saved and paid for. They took my money and I have nothing to show for it, except a major headache and aggravation from all of this. I will never ever shop with them or Walmart again. Thank you.

Good Afternoon Revdex.com Team,We are sorry for our belated reply.For Complaint #12595105, customer placed 3 chairs but one was not the correct one she has ordered, customer had sent the item back as required but forgot sending us a message to remind us.When we got message from customer...

and knew that item was back, we arranged to send the correct one, here is the new tracking number 1Z82V59F[redacted]8 via ups.We are sincerely sorry for giving customer such an unpleasant shopping experience, and we also issue her a full refund of one chair from Supplier Oasis (please see the picture attached).We'd like to express our sincere apologies for our defeat in our work.Thanks for your help.Best regards,[redacted]

Sorry that the order have beyond of warranty.Hope you can understand.Thank you[redacted]

I am rejecting this response because:
Haven't been contacted yet...

Thanks for your message.Our company has many different online stores on different platforms, and we have many different wholesalers in every online store.Thus we need to check in which store you bought for this item and  forward your messages to the store to help you to get this resolved.If not so trouble, you can screenshot the page you paid for this order and we will try find anything useful to help you.Kind regards,[redacted]

Revdex.com:
They are telling you that they have not blocked me.  Here is proof that they have blocked me

Dear customer,Thanks for your message.We are so sorry for the inconvenience caused . Sorry we still can't find a order by your name and email provided.Our company has many different online stores on different platforms, and we have many different wholesalers in every online store. If not so trouble, we have the tracking number and the receiver’s name and address on the outer box. Would you mind shoot a photo of that,or paste the [redacted] Ground tracking number for us ?Or you can screenshot the page you paid for this order and we will try find anything useful to help you.Pls no worry, we will give you a proper solution after we located the order.Looking forward to hearing from you.Kind regards,[redacted]

for the walmart order 5[redacted]5 (complaint #12536977)we have issued the full refund of $119.61 to the customer and the item don't need to ship back to us Best regards.[redacted]

HiWe will issue the refund of $100 tomorrowThanksAmber

Dear Revdex.com of the Central CaliforniaThanks for your message.We just check that we have issued the full refund to customer and no need to return the broken item.Sorry for all inconvenience brought to customer.We will provide the better customer service in future.Best regards![redacted]