Costway

Revdex.com: They are telling you that they have not blocked me Here is proof that they have blocked me

Dear Revdex.com of the Central California,Thanks for your message.We just check we replyed to customer and issue the full refund to help here.The problem has been solved now.Have a nice day!***

Dear customerWe will issue the refund to you todayHave a nice dayRegards

Dear customer,Thanks for your message.We are so sorry for the inconvenience caused .Sorry we could not find relevant information under the name and the email address right now.Do you have the receiver's full name? Order number Or the tracking number via *** of the original package? We need to locate your order to help you on this.Your understanding will be highly appreciated.Waiting for your reply.Kind regards,***

Dear customer,We are sincerely sorry for the inconvenience caused to youWe will issue a full refund $to your original payment account in business days.Pls kindly check then.No need to return the item.Have a nice day!***

Sorry that we can not find the order in our store , could you pls tell us the receiver's name ,and the store name you purchased from ?Waiting for the reply***

Sorry that the order have beyond of warranty.Hope you can understand.Thank you***

I am rejecting this response because: I'm not sure what happened to the other response that I sent back to you, so I am submitting this againAll I wanted was for the company (Costway) to take back the furniture and refund me my moneyThe original first call was made to Walmart day after receiving the items that were orderedThey told me that I needed to contact Costway because that is where it was shipped fromI tried many times to contact someone with no luckSo all conversations were made via temailI explained that the furniture was not in good condition, and the making of it was not good and I just wanted to return itI also explained that on their website, it says I could return it for a full refundThey offered me $ then $ to just keep the furnitureI expressed to them that I wanted my full refundThey also said I could return it at my cost, but then I HAD TO CONTACT THEM TO REMIND THEM TO LOOK FOR THE RETURN!!!! Really??????? I also found out that they go by another nameOn the Revdex.com Website there are MANY complaints against this companyUnfortunately, I should have checked the Revdex.com before orderingI now am one of the unfortunate people trying to get a refundI finally after waiting and waiting, spoke to a gentleman who said that I would receive a phone call back within hours from a department who handles these problems and they would help meWELL........NOPE.......NOONE CALLED!!!The first call was made at the end of AprilIt is now JuneI spent $ and have NOTHING to show for itThe furniture unraveled and saggedIt actually was dangerous (falling through while sitting), so the garbage that I ordered, ended up in the garbageAs you will see from my attachments, I have tried and tried to return the itemsThey said they would send me a return label, but that was after the factYesterday, June 7th 2017, was the VERY FIRST phone call that I received from CostwayAnd that was only because they received a letter from the Revdex.comShe said she did not know about thisI truly believe that their website is very misleading and that they do not stand by what they say as far as the return policyAlso trying to speak directly to someone is not going to happenI would just like to be compensated for the furniture that I happily saved and paid forThey took my money and I have nothing to show for it, except a major headache and aggravation from all of thisI will never ever shop with them or Walmart againThank you

Thanks for your message.We are sincerely sorry for the inconvenience caused .Sorry we could not find relevant information under the name and the order number right now.Do you have the tracking number via UPS of the original package? We need to locate your order to help you on this.Your understanding will be highly appreciated.Waiting for your reply.Kind regards,***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12159559, and find that this resolution is satisfactory to me.I am wondering if they will be mailing a check? Or how they will issue the refund?Thank you for your help!

thank you for your message we will contact the customer regarding this order Best regards.***

Dear Revdex.com of the Central California,Thanks for your message.We have issued to full refund to customer and no need to return the damaged item.Sincerely sorry for all inconvenience.We will provide the better customer service in future to avoid bringing inconvenience to customer.Best regards!***

I am rejecting this response because:
No response was offered. The business asked for more information, which I need to reply to "The receiver's full name is *** *** Please relay this info to the business so they may find my order

Will send the refund to the customer via Paypal after get the account

I am rejecting this response because:
It was a gift for my son, so it could be under his name, *** ***It could also be under the name of the person
who bought the gift, *** ***.My apologies on the price discrepancyThe item is no longer listed on your websiteThe person who purchased the broken wagon bought multiple items, all just as poorly made, from your company, so he may have quoted the wrong price to meOr he might have included the shipping in the price.My request is the same; a full refund, so I can put the money toward a properly made wagon with wheels that stay on, and a paid return shipping label.Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 14, 2016/05/23) */
Thank you for contacting us
We feel sincerely sorry to hear that
Would you please provide us the detail information about the customer's information? Such as the order number, the receiver's name and in which shop you have bought it?Once
we figure out the problem, we will exert great efforts to solve your problems
Thank you for your understanding
Have a nice day
***

we will solve the problem by email ,will contact the customer by email

we can not find the order Order Number: 8***2Could you pls check it ?Or could you pls tell us the store name ?Thanks ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12306754, and find that this resolution is satisfactory to me