Costway

customer return this packageWe will issue refund after we receive the package back Thanks ***

This is how my name appears on the order*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12597521, and find that this resolution is satisfactory to meThank you for your assistance in this matter, Revdex.com

we have sent return label to customer ,and wait customer send the item back ***

Thank you for your message.Actually we have contacted customer many times ,But never get any reply.We will try again.And sincerely sorry for the trouble.Best regards.***

we have sent email to customer ask that if it is ok that we send return lable to return the items , and we are waiting customer's reply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12648744, and find that this resolution is satisfactory to me. I received a refund from the company Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12000062, and find that this
resolution is satisfactory to meThey, Costway, has returned my moneyI want to thank you for being available to me for this problemJust saying that I am going to make a complaint to the Revdex.com got some action.Sincerely,*** ** ***

*** *** ***
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.However, even though the refund is promised to be put in place (I am still waiting on the transaction to post to my account), I still think Costway has a LOT to work on regarding their customer service.I am not looking for the best customer service; I'm asking for AT LEAST minimal respect to the customer and responsiveness to emails and voicemails.It took me a bank dispute and a complaint to the *** just so I can get back $178.47.I was even told that I couldn't talk to anyone to discuss the refund after being told I would only get 75% back, and that it would have to go through a company in ***.What if I was owed a lot more than that?How would you treat the customer then?Talking to customer service of Costway felt like they're not in charge.First, it was *** that referred me to the third-party, Costway.And that was only followed by being referred to a fourth-party company in ***.Who's in charge here?Who'll take the responsibility?Whom do I hold accountable?I'm satisfied with the outcome (a refund promise), but I am not satisfied with Costway and will no longer use them and will no longer refer anyone to them.In fact, I will tell anyone I know not to deal with Costway at all -- worst customer service

Thanks for your message and we are sorry for all the hassle caused.We could not find relevant information under the name and the email address.Do you have the receiver's full name? Order number Or the tracking number via UPS of the original package? We need to locate your order to help you on
this.Your understanding will be highly appreciated.Waiting for your reply.Kind regards,***

Dear Revdex.com of the Central California, we will contact the customer by ***@infogroup.com to help solve the problem then.Thanks for your information.Best regards!***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12319220, and find that this resolution is satisfactory to me

dear customer for the walmart order 4***3The item is lost when the UPS pick up it.So how about we refund full money to you?Is it acceptable for you?Waiting for your reply.Regards,***

Hi,Dear customerWhat is wrong with your item?Do you mean that you want a invoice ?And you aslo could contact our customerservice email :*** Regards***

dear Revdex.com of the Central California,we have already issued $to customer to have solved that issuethank for your information here.have a nice day.***

Dear *** of the *** ***Thanks for your information .We just check and found that we have issued full refund to customer and send message to inform that.The problem have been solved now.We will keep provide the better customer service.Best regards!***

HiWe have refunded the customerThanks[redacted]

I am rejecting this response because: the UPS tracking number is 1z82v59f[redacted]2 and was delivered on 12/04/2017. SALESCHECK NUMBER [redacted]303. Delivered to [redacted].  Scranton, PA. 18510

Dear Revdex.com of the Central California,We have got the message from customer too.We provide the full refund to solve the problem here.And wait for customer, confirmation.Thanks for your message here.Best regards![redacted]

I am rejecting this...

response because:
I no longer have the box It was a gift for my son because we are a low income family who suffered some extremely significant losses and The only thing I can do is provide the names of the people that bought it for him. If They can look it up by that I have the address and names . They went through the boys and girls club and donated. It came brand new in the box and was never opened until my son bought it please let me know if Their names and address will work on finding the purchase