Costway

The price on our website was $65.99 but not $85.99. By the way, we could not find the order form the buyer. Please provide the order details

Sorry that we can not find the order in our store , could you pls tell us the receiver's name ,and the store name you purchased from ?Waiting for the reply[redacted]

Dear Revdex.com of the Central California,We have tried contact customer some times.But she haven't reply our message.We will try contact [redacted] again to see if she reply us then.Thanks for your message.Best regards![redacted]

Dear [redacted]We have resend the return label to customer.When item delivery back, we will issue the full refund to customer at once.Thanks for your message here.Best regards![redacted]

Dear Revdex.com of the Central California,Thanks for your message .We will contact the customer [redacted] to help solve that problem asap.Have a nice day![redacted]

Dear customers,Thanks for your message.We are really sorry for the inconvenience caused to you.For the correct item you ordered S[redacted]9, do you need a replacment or a full refund?For the wrong item sent, could you please kindly take  a picture for the information as attached picture shows...

for us to confirm the specific item. Pls no worry, we will send you a prepaid label to ship the wrong item back after confirmed.Looking forward to your reply.Merry Christmas!Kind regards,[redacted]

I am rejecting this response because:
Order through sears online.Shipping order # 8[redacted]9Tracking number # 1[redacted]8Delivered 2/1/17I question the last person who responded to the letter. Seems she was speaking as though she could find the order!!

GreetingsI today have asked Costway for a copy of my receipt.I bought this item GT2663 Portable Greenhouse May 2016. Cost was $34.95All that I have is the box it came in and the shipping label(copy attached).

Dear customerWe will issue the refund to you today. Have a nice dayRegards

To whom may concerns,We checked the information and found that we sold the bike to [redacted] at the price of $130.79 on Ebay. It seems the guy sold the bike to the buyer on Amazon at the higher price. Actually we highly recommend buyer to contact the seller on Amazon directly through A to Z.The...

order detail attached.Regards[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12595105, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12629349, and find that this resolution is satisfactory to me.

Hi,Thanks for your message.We could not find anything relevant under the name buyer offered.Do the buyer have the receiver's full name? Order number Or the tracking number via UPS of the original package? We need to locate the order to help on this.Waiting for your reply.Kind...

regards,[redacted]

So sorry for the inconvenience, but we have never block the customer,  there may be something wrong with the system,  if he really want to return the item back, we will give him return label.since the item is very fragile to transit , and there is no need to return it back,  if he do...

not need, he can donate it.  we will issue full refund firstly.   Pls see the picture attached.pls kindly ask buyer check the refund later.Thank you very much![redacted]

Hi,We have no luck to find the order mentioned in the complaint. Could the customer provide tracking number information or order number information to us? Where did he buy this? Walmart, Amazon, ebay? Could we get any item link for reference to help him?Regards,Costway

I am rejecting this response because:We have already been in contact by email with no resolution. At this point, I would like the manager of the company to CALL me. I will only except a phone call and only by the manager

Dear customer,We are sincerely sorry for the inconvenience caused to youWe will issue a  full  refund $109.03 to your original payment account in 2 business days.Pls kindly check then.No need to return the item.Have a nice day![redacted]

we will help this customer solve the problem by email asap.regadrs![redacted]

Dear Revdex.com of the Central California,thanks for your message.We have issue the full refund to customer to help solve that problem.Sorry for all inconvenience brought here.Best regards![redacted]

Hi,Revdex.com of the Central California,Thanks very much of informing that problem.We have contact the customer to provide the return label to get the item back then issue full refund .So the problem will be solved soon.Best regards![redacted]