Costco

On 8/1/16 the 2% Executive Reward Team sent authorization to the Merced, California warehouse (#[redacted]) to issue a cash card for $77.25 and contact Mr. [redacted] to arrange for pickup.

We will refund Ms. [redacted]'s membership back onto her American Express Card, per our membership  satisfaction guarantee.  We are sorry to lose Ms. [redacted] as a Costco member, as she has been a very good member and we believe the communication with regard to her returns was not handled with the diplomacy and respect Ms. [redacted] deserved. There is no "suspension" of returns of any kind on her account.

We have left a voicemail for our valued member over the weekend, and we look forward to resolving any unresolved issues.

We stand by our prior response, and have no additional comments.  We consider this matter closed.

We have confirmed that Mr. [redacted] has a delivery appointment scheduled for today to receive his replacement.  We will confirm with the member that he has indeed received the replacement and discuss compensation for the inconvenience incurred at that time.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
I hope that the management team at that particular Costco truly does take action to ensure that nothing like what happened to me will ever happen to any other person who shops there.Sincerely, [redacted]

Costco has nothing further to add to the prior response, and considers this matter closed. Thanks, [redacted]

Complaint: [redacted]I am rejecting this response because:This medication is for a condition that has not been disclosed to anyone other than my medical professionals. The idea that I am supposed to deliver it to another address and chance someone learning of my condition is unacceptable. When they send UPS I have to drive 32 miles each way to pick it up at the UPS hub or pay $6 to have it delivered to a local UPS office. This is not my responsibility. My concern is getting my medication, not to save Costco money. This medication retails for over $3000 so even if Costco is deaply discounts
 it and only making a small profit margin they are still making hundreds of dollars profit on a $9000 3 month supply. They can afford to send it to my door for free as they promised my employer when they got this contract to be the monopoly on my prescriptions.  I have a secure locked mailbox but they require a signature. I am at work during the day and will not be here to sign for it. Costco is the 2nd largest retailer in the world, they should be able to handle shipping and receiving. 
I also gave them both of my doctors contact info. When they contacted me after 2 weeks of being unable to contact my doctor, I was able to call and get a script sent in 5 minutes. Clearly they didn't call my second doctor. Missing this medication by even a few doses can cause me to build up a tolerance to it. I have taken it successfully for 8 years and Costco almost screwed that up the very first time I had to use their service. Just as they said in their letter to the Revdex.com in the final paragraph. It's all about saving Costco money. 
I demand that my prescriptions be delivered to my door at no cost to me as promised by Costco. If this cost them a few extra dollars that is their responsibility. They shouldn't promise what they cannot deliver!
Sincerely,[redacted]

The member called the call center yesterday asking to cancel delivery and receive a refund.The member has been issued a refund.

The Fairfax warehouse manager contacted the member on Saturday to provide an update in the search for the lost media and to discuss a financial resolution.

Dear [redacted],
Resolution: Per your conversation with Wireless Advocates Customer Service on 5/5/16, a check for $800.00 was mailed 5/9/16 and you can expect to receive it within 7-10 business days from this date.  The check is for the refund of the devices that were...

traded in with the CE Exchange through Wireless Advocates.  
On behalf of Wireless Advocates/Costco we would like to apologize for the inconvenience and or frustration from the delayed resolution.

This booking was made on May 28, 2015  while [redacted] and [redacted] were sailing on the Disney Dream.  Their payment was made directly to Disney Cruise Lines while they were onboard the cruise.  We did not have access to this credit card.
 
On May 29th they called Costco Travel to transfer the booking to us using [redacted]’s membership number.
As mentioned previously, each member has their own individual membership number even if they are under the same account as a spouse or house hold member. Once under [redacted]’s membership number, it is our policy that only the member whose number the booking is under is able to make changes without expressed permission. [redacted] was advised of this policy on January 8th 2016 when [redacted] called our office to change the sail date of this trip. On this call, our Costco Travel representative gave [redacted] a call and [redacted] gave permission for this change to be made.
The reason why the amount of $638.00 cannot be refunded is because it is still an active booking under [redacted].   There are no funds to refund as the $638.00 is the deposit amount on this cruise to keep it in an active status. The only way to refund this amount is to have [redacted] cancel the booking, in which case the funds would then go back to the original form of payment that they used when they initially purchased this cruise.

Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
Mr. [redacted] contacted our Concierge services on 12/27/2015 in regards to...

distortion on his screen, troubleshooting with one of our agents temporarily resolved the issue.  Mr [redacted] called back on 12/28/2015 as the issue had come back.  One of our agents was going to reach out to LG to see if more troubleshooting steps were available but the call with Mr. [redacted] dropped for unknown reasons.  Mr. [redacted] then contacted LG directly, they had him do some troubleshooting which did not resolve the issue.  After calling back in to Costco Concierge Mr. [redacted] was informed he would be set up for service, he expressed frustration with the troubleshooting and requested to return the television.  Costco has a 90 day return policy on televisions and extended the manufacturer's warranty an additional year at no cost to the member.  At this time Mr. [redacted] has been set up for an in home evaluation.  
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.

Hello Mr. [redacted],I am following up regarding the Revdex.com complaint received. Thank you for taking the time to speak with me this morning regarding your purchase of (2) Samsung Galaxy 8’s on 5/15/2017. Per our conversation you were in the warehouse Lewisville, TX  on 5/14/2017 when the...

promotion was being offered for the VR Gear, however the kiosk was unable to assist you due to closing time approaching and time it takes to process the activation. I have approved to issue (2) VR Gear’s to you tomorrow 5/18/2017, you can expect to receive them in the mail within 7-10 business days from the issuance date. On behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience and frustration this may have caused you, thank you again for allowing me the time to turn this experience around for you. Please let me know if you have any questions or concerns. Best Regards,Charon

I've talked to the member directly and am working with Citi to try to resolve the issue.

Per Square Trade, the TV replacement in transit will be picked up once it has arrived and a reimbursement check will be provided.

Complaint: [redacted]I am rejecting this response because: I MAINTAIN that I did not do damage to this computer and the HP computer touch screens are faulty.  HP is aware of this and Costco is aware of this too.  Costco sold me this laptop.  This laptop came with a warranty from costco and is still under warranty until 7/2016. I didn't need an extra warranty.  This computer is still under warranty and came with one.
Sincerely,[redacted]

Mr. [redacted] we understand your concern and I certainly hope you understand that Costco Travel is not refusing to reach a resolution for the inconveniences, only to achieve a fair and reasonable one. There are terms on the invoice indicating that “services provided herein are furnished by independent contractors…..”. This is found in the Disclaimer of Liability. As I stated, we would assume that Aloha VIP would share these details to guests upon arrival so that they would be properly informed and prepared. Costco Travel is not afforded the right to dictate to aloha VIP whom they can do business with and it is possible that Roberts Hawaii is not the only service for sightseeing and transfers that Aloha VIP contracts with. Aloha VIP does have a right to contract with whom they wish to so long as they are fulfilling the demand for tours and transfers appropriately as well as their service agreements.
 
The complaint that you’ve expressed is that it was not apparent Roberts Hawaii was transporting guests on behalf of Aloha VIP, therefore you were not adequately informed of who would be transporting your party for the tour which led to the tour being missed and subsequently impacting the remainder of your trip. Had Roberts Hawaii transported you and your family, then I can only surmise that this complaint would not exist. It appears the issue may not necessarily be Roberts Hawaii or Aloha VIP, and who was transporting guests, as much as the possible lack of communication that would’ve enabled you to feel prepared and know that Roberts Hawaii was the transportation service to look for. We would like to speak with you to further discuss this, as I’m confident we can reach a fair and respectful outcome, however the attempts we’ve made to reach you have been unsuccessful. We will continue try and connect with you and work towards a resolution.

Costco Wholesale is actively looking into this case to seek the best resolution for the member.

Hello [redacted], Per the complaint you have indicated that you qualify for (2) $150.00 rebates, my research shows that you purchased (2) iPhone 6s on 1/5/2016 and 1/6/2016 as an upgrade with Verizon Wireless qualifying for a $100.00 Costco Cash Card each. If you have any documentation...

supporting the $150.00 cash card offer please feel free to send this to me directly and your request will be honored. I do not show that the rebates have been issued nor pending per the rebate website. I have sent the request to Stuart Lee Rebates to issue (2) $100.00 cash cards this Thursday 4/28/2016, you can expect to receive the rebates within 7-10 business days from issuance date in a post card style envelope. The rebates are being  mailed to the following address below: 754 Sand Dollar CourtCorolla, NC 27927 On behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience and or frustration this may have caused you.