Costco

Complaint: [redacted]I am rejecting this response because: I have not received contact from Merced store.  This is the third time I have been told it has been sent but do not have anything in hand.Sincerely,[redacted]

The member did not pay to become a credit card holder with American Express.  This card is a free 'no fee' card offered to members of Costco Wholesale.  The member did pay $55 to be a member and then an additional $55 to be an Executive Status member that has many benefits.  They may...

visit any location or online at www.costco.com to see what all the Executive Membership entails. If they do not wish to remain an Executive cardholder, we will be happy to downgrade their membership to the standard Gold Star.

Dear Mr. **,I received your complaint to the Revdex.com.  I am very sorry that getting your reward has taken so long and that you were not given correct information as to the nature of the delay - your address being incorrect.I will be happy to take care of you in getting your...

reward of $39.56 to you as well as a full refund of your membership of $110.00.I called the phone number you gave in the complaint but was unable to leave a message.  My contact information is below and I am available to assist you Monday - Friday 6:30am - 3:30pm  PST.I look forward to hearing from you.Thank you!Linda *. L[redacted]Executive 2% Rewards Supervisor Corporate Member Service CenterCostco Wholesale[redacted]@costco.com

Mr. [redacted] check in at the Ka’anapali Shores was Tuesday April 5th. Mr. [redacted] spoke to Costco Travel on April 6th @ 9:15am PST to report that Ka’anapali Shores had no beach, so he relocated to the Ka’anapali Alii. Mr. [redacted] also stated that Alamo charged him an additional $300 to...

upgrade his rental due to not having the full-size car he reserved with us for his pick up at approximately 1pm HST on April 5th. We worked with Ka’anapali Shores and were able to refund Mr. [redacted] everything except the car rental, which was utilized.
Mr. [redacted] had stated that he was charged a $300 upgrade fee for the car rental as his category was not available. We asked for the invoice/r[redacted]ipt from Alamo so that we could address the claim with Alamo and seek a reimbursement. No invoice or r[redacted]ipt has been r[redacted]ived. Mr. [redacted] was also requesting that we reimburse the cost he paid to relocate from Ka’anapali Shores to the Ka’anapali Alii. Since Mr. [redacted] booked directly with Ka’anapali Alii, the reservation information and cost is not available to us. We asked him to send in his hotel r[redacted]ipt showing the additional cost for his stay so that we could address that claim as well.
We’ve been attempting to work with Mr. [redacted] in good faith as we understand his short time at Ka’anapali Shores was undesirable, however we are not able to blindly issue refunds for amounts that we have not validated. In order for us to further address Mr. [redacted] requests we need to r[redacted]ive all the requested documentation so that we can remedy his complaint appropriately.   
Jared R[redacted]
Assistant Reservations Manager
Costco Travel - Vacation Packages Department
Hawaii/Europe/Caribbean/Costa Rica/Mexico/South Pacific/Domestic

From: [redacted] Sent: Monday, July 24, 2017 9:59 PMSubject: Re: You have a new message from the Revdex.comcostco company is trying to me check for 100.00 for tv that paid 399.99 and 29.99 warranty for   that they are in the wrongand they to send me check for 399.00   not 100.00  not happy  with that  can get in touch with costco again  marvaret [redacted] here is phone number [redacted]

We will be contacting the member on 8.4.20117 during appropriate hours to provide a return as a final resolution.

I was called to the register to speak with a member regarding their membership card.  The cashier explained to me that there wasn't a photo on the members card. The cashier had asked for photo ID to ensure that this was his account. The member refused to show his ID.  I asked the member if...

he had photo ID, because we want to ensure member identity.  He responded that the cashier hadn't asked the previous two members ID. The cashier responded that the previous members had their pictures on their cards.  The member said "fine"! He then produced photo ID.  I compared the ID name with the name on the membership card. I responded to the member that the names were different. He said "that is what I go by".  I asked if he had any photo ID that matched the name on the card. He replied no, when I signed up they said that it wouldn't be a problem.  He grabbed the card from my hand and left.  Costco procedure requires that a photo on the card, or photo ID be presented at time of purchase.

There was a packaging issue with this item where once out of the master carton the extra controller was a separate box that needed to be handed to the member.  Apparently there was a miscommunication  between management and an hourly employee where the hourly employee understood that the...

member should go back to Marlboro since that was the location most likely had his controller. The manager intended for us to take care of the member at our location. I asked for the manager who investigated this issue to send an apology letter along with a $25 cash card for the inconvenience.

Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com's efforts to resolve consumer complaints and to promote communications between businesses and consumers. The member purchased item #[redacted] - VIZIO E60-C3 60" on 07/12/2015 at Warehouse...

#117- Wayne, NJ. At such time the camera came with a 90 day return policy (shown on printed receipt)and with that a two year Vizio manufacturer warranty. The 90 day return policy for this unit expired 10/10/15 however member is still within Vizio's warranty entitlement. Costco Concierge is a free technical support call center for member's and we've helped millions of our members mediate and facilitate warranty through our mutual partners. We reached out to Vizio who has agreed to send a new TV replacement in place of the refurbished unit offered. Mr. [redacted] agreed to the new replacement on 3/23/2017.           I hope this response has satisfactorily addressed the Revdex.com's concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don't hesitate to contact me.

The Optical Manager has attempted to call the member twice,(once at each number provided) and asked him to call us but he has not done so. The issue is that Mr. [redacted] had his glasses broke while he was in jail and wants us to replace them.I don't believe that is the spirit of the return policy.

Complaint: [redacted]I am rejecting this response because:
No solution has been provided yet. I very much appreciate that you have started looking into this issue and I hope to hear about a positive outcome very soon. Please have in mind that we have not been able to talk to Royal Caribbean directly and Costco Travel has been our only point of contact. Costco Travel promised us a full refund and we expect Costco Travel to resolve the issue and provide us with the refund regardless of what Royal Caribbean's response, otherwise Costco Travel agent should not have promised us 100% refund.
Sincerely,[redacted]

Good afternoon
I have spoke with the location and also the member regarding his dissatisfaction with his current aids.  The senior specialist at the location has advised that she has just received the hearing aids back from the vendor and has ship them to Mr. [redacted], I have reached out...

to Mr. [redacted] to say that if this  issue is not resolved that he can bring them back in for a full refund at which time he would like to try something other than the current aid. I feel both the member and the location have done great deal to try and make these work,  and ultimately he has not had any consistent success this particular aid.  Mr. [redacted] and his wife were in agreement and are willing to give it one last go  since the hearing aids are already on the way to his house.  I assured Mr. [redacted] if they are not working properly he could bring them in for refund.   
 Thank you and happy holidays!

Thank you for your recent inquiry on behalf of [redacted] [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We are very sorry for the delay in the processing of...

this refund. Credit has been issued as of 1/17/17. We are examining our internal procedures to see how this was missed and what checks can be put in place to ensure customer service standards are being upheld.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. 
Just get a call from CarpetToGo, and is waiting for the following schedule of carpet clean to remove the odour;
Sincerely, [redacted]

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.We sincerely apologize...

for the damage to this item and the issues with delivery and pickup. As requested, the credit for the microwave has been issued. Our carrier should be contacting Ms [redacted] shortly to schedule the pickup for the item.I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.

Revdex.com:
At this point dont think Costco gets they have issues with their process.  Will not my money do the talking and never using Costco.com again.  Its not worth the hassle and dont trust their controls going forward.  
 
They still dont address that the Billing address didnt match the address they had.  I assume fraud is rampant over there.
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: We have spent hours and hours of our time trying to find a repair solution that would not require the entire floor being
changed out. They have not made any effort in more then 6 months to pursue any alternative solution. They have only showed by their lack of involvement
they really do not care that our home is been damaged.  I again have had another flooring company come this week and they too state that there is not any
replacement product that is available. That sanding down the floors would lose us our lifetime warranty on the balance of the floors in our home. The only solution
is complete replacement.  The cost is $ 31,292.91. I have sent Beltman, Costco and Lifestyle Solutions the quotes from the flooring places for this. All three companies
are responsible.Sincerely,[redacted]

Costco is actively looking into this case.

We are grateful for the candid feedback we have received. We take all comments from our members seriously and look at them as an opportunity to improve with the intent to exceed our members’ expectations.   First, we have retrained all of our employees working in that department in identifying...

and immediately removing produce that does not meet our standards. We have taught them about spoilage in produce, specifically, how not removing produce that has spoiled produces gas that can cause the produce around it to ripen quicker, thus diminishing the shelf life and the quality of product our members expect.   Second, we will continue to be vigilant in our efforts to control the temperature of those items sensitive to heat to ensure that our members receive only the highest quality merchandise. We are committed to, and have retrained our employees on not allowing more than a half-day supply on the sales floor any item that may be sensitive to changes in temperature.   Again, we appreciate the feedback regarding our produce department and feel that the changes will better serve our members in the future.

Complaint: [redacted]
I am rejecting this response because: They have not made any proposal to resolve this issue. I have called the...

two phone #'s that appeared in my phone which are from the Davie warehouse club and spoke with three different individuals who did not know anything about what I was calling about. However, they were sympathetic after I explained my issue. I spoke with a front end manager Jocelyn L[redacted] but she also could not help me.  My request is very simple, comply with the promised three gifts for my reactivated executive membership. No need to waste more time missing each other with phone calls. I have not received any email correspondence from them.
Sincerely,
[redacted]