Costco

I was called to the register to speak with a member regarding their membership card.  The cashier explained to me that there wasn't a photo on the members card. The cashier had asked for photo ID to ensure that this was his account. The member refused to show his ID.  I asked the member if...

he had photo ID, because we want to ensure member identity.  He responded that the cashier hadn't asked the previous two members ID. The cashier responded that the previous members had their pictures on their cards.  The member said "fine"! He then produced photo ID.  I compared the ID name with the name on the membership card. I responded to the member that the names were different. He said "that is what I go by".  I asked if he had any photo ID that matched the name on the card. He replied no, when I signed up they said that it wouldn't be a problem.  He grabbed the card from my hand and left.  Costco procedure requires that a photo on the card, or photo ID be presented at time of purchase.

Mr. [redacted] check in at the Ka’anapali Shores was Tuesday April 5th. Mr. [redacted] spoke to Costco Travel on April 6th @ 9:15am PST to report that Ka’anapali Shores had no beach, so he relocated to the Ka’anapali Alii. Mr. [redacted] also stated that Alamo charged him an additional $300 to...

upgrade his rental due to not having the full-size car he reserved with us for his pick up at approximately 1pm HST on April 5th. We worked with Ka’anapali Shores and were able to refund Mr. [redacted] everything except the car rental, which was utilized.
Mr. [redacted] had stated that he was charged a $300 upgrade fee for the car rental as his category was not available. We asked for the invoice/r[redacted]ipt from Alamo so that we could address the claim with Alamo and seek a reimbursement. No invoice or r[redacted]ipt has been r[redacted]ived. Mr. [redacted] was also requesting that we reimburse the cost he paid to relocate from Ka’anapali Shores to the Ka’anapali Alii. Since Mr. [redacted] booked directly with Ka’anapali Alii, the reservation information and cost is not available to us. We asked him to send in his hotel r[redacted]ipt showing the additional cost for his stay so that we could address that claim as well.
We’ve been attempting to work with Mr. [redacted] in good faith as we understand his short time at Ka’anapali Shores was undesirable, however we are not able to blindly issue refunds for amounts that we have not validated. In order for us to further address Mr. [redacted] requests we need to r[redacted]ive all the requested documentation so that we can remedy his complaint appropriately.   
Jared R[redacted]
Assistant Reservations Manager
Costco Travel - Vacation Packages Department
Hawaii/Europe/Caribbean/Costa Rica/Mexico/South Pacific/Domestic

Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com's efforts to resolve consumer complaints and to promote communications between businesses and consumers. The member purchased item #[redacted] - VIZIO E60-C3 60" on 07/12/2015 at Warehouse...

#117- Wayne, NJ. At such time the camera came with a 90 day return policy (shown on printed receipt)and with that a two year Vizio manufacturer warranty. The 90 day return policy for this unit expired 10/10/15 however member is still within Vizio's warranty entitlement. Costco Concierge is a free technical support call center for member's and we've helped millions of our members mediate and facilitate warranty through our mutual partners. We reached out to Vizio who has agreed to send a new TV replacement in place of the refurbished unit offered. Mr. [redacted] agreed to the new replacement on 3/23/2017.           I hope this response has satisfactorily addressed the Revdex.com's concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don't hesitate to contact me.

Dear Mr. **,I received your complaint to the Revdex.com.  I am very sorry that getting your reward has taken so long and that you were not given correct information as to the nature of the delay - your address being incorrect.I will be happy to take care of you in getting your...

reward of $39.56 to you as well as a full refund of your membership of $110.00.I called the phone number you gave in the complaint but was unable to leave a message.  My contact information is below and I am available to assist you Monday - Friday 6:30am - 3:30pm  PST.I look forward to hearing from you.Thank you!Linda *. L[redacted]Executive 2% Rewards Supervisor Corporate Member Service CenterCostco Wholesale[redacted]@costco.com

Complaint: [redacted]I am rejecting this response because: I have not received contact from Merced store.  This is the third time I have been told it has been sent but do not have anything in hand.Sincerely,[redacted]

The Optical Manager has attempted to call the member twice,(once at each number provided) and asked him to call us but he has not done so. The issue is that Mr. [redacted] had his glasses broke while he was in jail and wants us to replace them.I don't believe that is the spirit of the return policy.

Complaint: [redacted]I am rejecting this response because:
No solution has been provided yet. I very much appreciate that you have started looking into this issue and I hope to hear about a positive outcome very soon. Please have in mind that we have not been able to talk to Royal Caribbean directly and Costco Travel has been our only point of contact. Costco Travel promised us a full refund and we expect Costco Travel to resolve the issue and provide us with the refund regardless of what Royal Caribbean's response, otherwise Costco Travel agent should not have promised us 100% refund.
Sincerely,[redacted]

There was a packaging issue with this item where once out of the master carton the extra controller was a separate box that needed to be handed to the member.  Apparently there was a miscommunication  between management and an hourly employee where the hourly employee understood that the...

member should go back to Marlboro since that was the location most likely had his controller. The manager intended for us to take care of the member at our location. I asked for the manager who investigated this issue to send an apology letter along with a $25 cash card for the inconvenience.

Costco has been working diligently to satisfy this member.  Costco disputes Mr. [redacted]’s allegations.  However, in an effort to satisfy this member, Costco has agreed to provide him compensation for his complaints.  We hope to have the matter resolved shortly.

We will be contacting the member on 8.4.20117 during appropriate hours to provide a return as a final resolution.

The member did not pay to become a credit card holder with American Express.  This card is a free 'no fee' card offered to members of Costco Wholesale.  The member did pay $55 to be a member and then an additional $55 to be an Executive Status member that has many benefits.  They may...

visit any location or online at www.costco.com to see what all the Executive Membership entails. If they do not wish to remain an Executive cardholder, we will be happy to downgrade their membership to the standard Gold Star.

Hello [redacted],
Thank you for taking the time to speak with me yesterday.  As we discussed, I have reached out to AT&T to remove and correct the charges incurred after the cancellation of service on 2/8/16.  I should be able to confirm for you that this has been resolved no later than...

Wednesday, March 23rd.
Sincerely,
Cassie R[redacted] | Escalations Specialist | Wireless Advocates LLC | T:[redacted]

Gary L[redacted], Carpets to Go went out to the members home on 10/20 to review the smell that the member is sensing.   Members request to have a carpet cleaning is approved by Costco and the member will be contacted by Tom at Carpets to Go to schedule this cleaning.

Thank you for bringing this matter to our attention.We apologize for this experience on 7/30.We take these concerns seriously.We are investigating this matter and will be contacting our member for resolution.

I spoke with the member and Costco is going to work with Citi to get all the member's questions answered regarding her Citi reward.

Our member has been contacted and an agreement was reached. Our member will be converted from a Goldstar Executive Membership to a standard Goldstar Membership. With the downgrade comes a refund of the Executive fee's which will be issued in the form of a check and mailed to our member. Our member has commented that once the refund is received, they will update the Revdex.com to notify them of their satisfaction with the resolution Costco Wholesale provided.

Ms. [redacted], 
On behalf of Costco and Wireless Advocates, we would like to thank you for your feedback regarding your recent experience.  At Costco and Wireless Advocates, we are committed to providing all of our Members with outstanding service.   Andrea, Supervisor at Wireless...

Advocates Customer Service and I are both working with [redacted] to find a resolution for the Samsung Galaxy S6 edge phone you are seeking to exchange.  At this time, we do not have a final resolution but will be in contact with you this week to discuss what options we have to take next steps.

Complaint: [redacted]I am rejecting this response because: We have spent hours and hours of our time trying to find a repair solution that would not require the entire floor being
changed out. They have not made any effort in more then 6 months to pursue any alternative solution. They have only showed by their lack of involvement
they really do not care that our home is been damaged.  I again have had another flooring company come this week and they too state that there is not any
replacement product that is available. That sanding down the floors would lose us our lifetime warranty on the balance of the floors in our home. The only solution
is complete replacement.  The cost is $ 31,292.91. I have sent Beltman, Costco and Lifestyle Solutions the quotes from the flooring places for this. All three companies
are responsible.Sincerely,[redacted]

I have received confirmation from American Express ([redacted]) that the statement credit of $59.29 for our member [redacted] was received and credited, please view below confirmation:
At this time the Mr. [redacted] complaint is resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]