Costco

I have received confirmation from American Express ([redacted]) that the statement credit of $59.29 for our member [redacted] was received and credited, please view below confirmation:
At this time the Mr. [redacted] complaint is resolved.

Thank you for your recent inquiry on behalf of [redacted] and [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.Mr. and Ms. [redacted] contacted our Concierge service with an issue with the screen of...

their [redacted] laptop computer, pictures of the issue were requested and the unit was deemed to have physical damage by both our service depot and Dell, the member disputed this and an offer was made to have the [redacted]'s ship the unit to our service depot at no cost so that the unit could be evaluated, the member declined this offer.  As the member is declining this offer we have no other way to help resolve this issue.  I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.Thank you.Suzie N[redacted] Costco? Concierge U.S. Operations/WarrantiesD24 Major ElectronicsCostco Wholesale | [redacted] | Issaquah, WA 98027Ph:  [redacted] Fax: [redacted]

Our member has been contacted and an agreement was reached. Our member will be converted from a Goldstar Executive Membership to a standard Goldstar Membership. With the downgrade comes a refund of the Executive fee's which will be issued in the form of a check and mailed to our member. Our member has commented that once the refund is received, they will update the Revdex.com to notify them of their satisfaction with the resolution Costco Wholesale provided.

Hello [redacted],
Thank you for taking the time to speak with me yesterday.  As we discussed, I have reached out to AT&T to remove and correct the charges incurred after the cancellation of service on 2/8/16.  I should be able to confirm for you that this has been resolved no later than...

Wednesday, March 23rd.
Sincerely,
Cassie R[redacted] | Escalations Specialist | Wireless Advocates LLC | T:[redacted]

I spoke with the member and Costco is going to work with Citi to get all the member's questions answered regarding her Citi reward.

Per Disney Cruise Line the deposit of $638.00 was made onboard a previous sailing by [redacted] and [redacted]. The payment was made on May 28th 2015 (not November 3rd 2016) at 5:29pm while [redacted], [redacted] and two children were sailing on the Disney Dream May 25th through...

29th 2015. On May 29th 2015 the reservation was merged into our system under [redacted]’s membership. Each member has their own individual membership number even if they are under the same account as a spouse or house hold member. Once under [redacted]’s membership number, it is our policy that only the member whose number the booking is under is able to make changes without expressed permission. [redacted] was advised of this policy on January 8th 2016 when [redacted] called our office to change the sail date of this trip. On this call a Costco Travel representative called [redacted] who gave permission for this change to be made.  
 
On November 7th 2016, [redacted] did make changes to the sail date and the guests traveling. As they are now separated [redacted] created a new membership, no longer linked to [redacted]’s in any way. The reservation was moved to his updated membership at his request. On November 16th 2016, [redacted] removed [redacted] from her primary membership and asked to have the reservation now moved to her account. This request was denied as [redacted] has an active membership which this reservation is listed under. 
 
On November 9th of 2016, Costco Travel Supervisor Sylvana did advise [redacted] she could be refunded for the deposit amount, since we were trying everything in our power to resolve the situation , however after further research and realizing the complexity of the situation, [redacted] did not agree to cancel this reservation which if he agreed would have generated a refund to the credit card on file. Throughout the process it was the stance of Costco Travel that this matter be handled through the proper channels of [redacted] and [redacted]’s legal divorce counsel, as per our policies we would not be able to honor her request for a refund or cancellation of the reservation, since the booking was made under [redacted]’s membership number. [redacted] denied disputing the charge due to the fact that that credit card account is now closed. [redacted] and [redacted] did not address why this was not being handled between their legal teams other than that they were not speaking.  Throughout the process, differing information is being provided by both [redacted] and [redacted]. Costco Travel’s standpoint is based on the reservation being legitimately made by both [redacted] and [redacted] on May 28th 2015, under [redacted]’s membership number.

Dear Mr. [redacted],
Thank you for taking the time to express your concerns regarding Costco's transition from American Express to Visa.  
As a Costco member, you know we are always searching for ways to bring greater value to our members, without ever sacrificing the level of...

service extended.  The same is true of our new credit card partnership.
The reason we are exclusive to one credit card network goes back to our business model which calls for keeping operating costs as low as possible.  In fact, for many years Costco did not accept credit cards of any kind because the fees associated with acceptance were simply too high.  It is by remaining exclusive that we are able to negotiate fees much more in-keeping with our model, allowing us to accept credit card payment and extend added value to our members.
Costco has had a successful partnership with American Express for 16-years.  However, terms of our agreement set to end this spring resulted in a very extensive process of due diligence to ensure our co-brand credit card partnership aligns with Costco's operating philosophy and commitment to our members.  
The interest rate terms will not be different from our co-brand Costco AmEx Card, initially or in the future. The standard purchase APR was prime plus 11.99% and will continue to be prime plus 11.99%. The switch to our Costco Visa will not change the standard purchase APR.  
If you have not proactively cancelled your Costco/AmEx account, that account remains part of the Costco portfolio AmEx will move to Citi, and you will receive a new Costco Citi Visa card in the mail sometime in late May or early June without needing to apply for the card.  Although you may resister the card upon receipt, it will not function until June 20, 2016.  In the meantime, Costco/AmEx Cards remain valid through June 19th, for purchases both inside and outside of Costco.
To summarize, there is no need to apply for another AmEx card. Citi will not make an inquiry into your credit as part of the conversion process, the APR terms will not change, and you should have received a letter in the mail explaining some of the changes to the program.
We believe our members have remained loyal for years because they have found value in doing so, you should expect nothing less from this credit card partnership. 
Should you have additional questions, please feel free to contact me directly at [redacted]. 
Thanks again for your feedback.  
 
Hilary [redacted]
 
HILARY K. [redacted]| Assistant to Paul L[redacted], SVP
Costco Wholesale Corporation
Membership, Marketing, Services
[redacted] | Issaquah, Washington 98027
Office: 425-416-5175 | Cell: [redacted]

Costco stands by and has nothing to add to our original accurate response.  Copies of work invoices are available upon request.

After review of case, there are no service bulletins listed for this particular Samsung model. This unit was purchased in 2014 and member had the opportunity to purchase Square Trade for additional coverage but declined. Member was offered a good faith repair estimate but repair costs would be at...

the members expense as Costco is unable to recoup from the supplier and warranty coverage is NOT applicable.

Ms. [redacted], 
On behalf of Costco and Wireless Advocates, we would like to thank you for your feedback regarding your recent experience.  At Costco and Wireless Advocates, we are committed to providing all of our Members with outstanding service.   Andrea, Supervisor at Wireless...

Advocates Customer Service and I are both working with [redacted] to find a resolution for the Samsung Galaxy S6 edge phone you are seeking to exchange.  At this time, we do not have a final resolution but will be in contact with you this week to discuss what options we have to take next steps.

Thank you for bringing this matter to our attention.We apologize for this experience on 7/30.We take these concerns seriously.We are investigating this matter and will be contacting our member for resolution.

From: [redacted] Sent: Saturday, August 12, 2017 4:57 AMSubject: Re: You have a new message from the Revdex.comThank you very much for your help, I tried for two weeks to get this information,..but had no luck. Then I contacted you .Afterwards, IT SEEMS EVERYONE WANTED TO HELP You are the only option the everyday American has to get responses from large Companies.They simply ignore for the most part anyone and everyone, unless it appears to impact their bottom line.I thank you, the public thanks you.Have a great day and keep up the excellent work.Sincerely[redacted]

We have been in contact with the member to find resolution for this case

Agreed, item was a bit misleading. I called and spoke to member today. I agreed to return the product, give member $200 Costco cash card for there time, and member is happy with resolution. I also thanked member for pointing out web page verbiage and image and we have updated the image as to the...

following:

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Gary L[redacted], Carpets to Go went out to the members home on 10/20 to review the smell that the member is sensing.   Members request to have a carpet cleaning is approved by Costco and the member will be contacted by Tom at Carpets to Go to schedule this cleaning.

I checked the code dates on the fresh fruit bowls we currently have on the sales floor today. The "best used" by dates are 3/3/18 and 3/5/18. Our return policy is Member Satisfaction and would be more then willing to give the member a full refund on any product that they're...

dissatisfied with. We're not carrying the pomegranate arils at this time to check any code dates. We are very diligent about checking code dates daily and properly rotating our merchandise.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] there is a contract and sale condition explanation on the web with the order indicate that A/B condtion is in good standing and explanation of what's is it and thy have C/D condtion and I have all what aprove that I bid on B condtion it mean the order I got it's at c/d condtion and thy said its Costco not them and I find out it's them who is behond all this I will take this to court and see how we Handel it there I will find a lawyer  and start the case I have every thing saved to my pc and every time I cheated with b stock thy keep saying Costco and Costco has nothing to do with it and it's not ok to use Costco name and logo and portend to be Costco and your not thank you

Subject: # [redacted]- CostcoGood Morning!In follow-up to complaint # [redacted]- Costco, I tried replying to the message sent on 2/8, but evidently...

the message never went through or I did something wrong. We have received a full refund from Costco, but the dryer still has not been picked up. Costco reached out to us with possible pick-up times, which we identified 2 options from the times they offered, but since then we have not heard back from them. [redacted]

the member is more than welcome to receive a refund at any Costco location, as long as he presents his membership card that the item was purchased under.  And, apologize for the inconvenience.