CompAndSave

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Hi, We will email the return label to you tomorrowPlease return the item to us by that label, and we will issue full refund after the returned item is receivedThanks Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This matter was already resolved by PayPal, and a credit was issued to my PayPal account

Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ Hi ***, May I know the invoice order confirmation # regarding these ink cartridges? If you don't know, please provide the dates of purchase and on which website you purchased these I did find one order under order #XXXXXX purchased in late April but shows only and not cartridges as you have stated Feel free to visit our Returns Policy page for information http://www.compandsave.com/returns.asp to clarify any miscommunication about returns Thanks, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had these cartridges for over months and they have refused to get me new ones and now they want to try the return policyI want a refund for the trouble and to replay back the shipping and handling and I will get my cartridges from a reputable vendorThey have been given the invoices and they have the emails from me so they need to pay up and correct what wrong they have done Final Business Response / [redacted] (4000, 14, 2015/02/03) */ Hi, We sent you a prepaid return label to assist with a return for a refund but we haven't seen any activity done with itIf you need another prepaid return label, please let us know and we can send it to you We need to have the items back to process the refund Thanks, [redacted] Compandsave Final Consumer Response / [redacted] (4200, 16, 2015/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I purchased these cartridges in good faith and I requested for several months for replacement cartridges and you did not comply so now I request a refund and now you want to [redacted] me around and not take care of either so no I will not accept anything but my refund at this point

Comp and Save toner cartridges are much less expensive than original brand cartridges, and yet, they perform just as well as the name brands I have purchased a number of cartridges from them and have always been pleased with the quality and timely delivery of the items I use a laser toner cartridge about every month to month and a half I have saved hundreds of dollars with their products They offer discounts and their customer service is very helpful *Had one order mand they fixed it immediately) I'll continue to do business with them

Great customer service and the quality of their inks is outstandingI have been using their inks in place of the expensive HP cartridges and have saved a bundle over the last two yearsI would highly recommend using them!

I absolutely love this company!! I love how low their price are, how easy it is to order and how inexpensive their shipping cost is!! I like the fact that they send me emails often enough and with awesome discounts and specials! Not only have I ordered ink for myself, but I have ordered it for many family and friends as well!! Please keep the discounts and big savings coming to me!! THANK YOU!!

My print cartridges arrived very quickly The price was the best I got after a lot otf Research Was very happy with the quality of cartridges

This company stands behind their products and the customer service is great

I just love how cheap and easy it is for me to get printer ink off this siteIt does take long to get your order and it is cheaper in the storeThey always send deal to your inbox to save even more money on the already cheap priceI dont have a promble with my printer even tho I dont buy Hp brand name inkIts a very good dealI would rate it Stars

Initial Business Response / [redacted] (1000, 5, 2015/03/06) */ Hi there, May I know your order # regarding this? It is unknown how you installed printer ink inside your printer.Is it possible you can explain how the ink cartridge damaged your printhead? What kind of printer do you have and when did you purchase it? Thanks, Compandsave Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) My order number is XXXXXX Hi [redacted] I replaced the original HP cartridges with CompandSave cartridges and the Black ink was not printing correctlyI contacted CompandSave and was told by a gentleman by the name of Neil that I should run a clean print head, which I did and there was no changeAt that time [redacted] informed me that he would send out a return label for me to return the defective cartridges and CompandSave would issue a refundI sent back said cartridges and installed genuine HP cartridges and Black ink was still not printing correctI then contacted CompandSave and was instructed by a gentleman named [redacted] to run clean print head again which I did and no changeI then decided to do a manual clean, by removing print head as directed and cleanAt that time I noticed that the CompandSave cartridge that I installed leaked black ink throughout the print headI cleaned print head as best as I could and replaced back in printer and still the sameI then informed [redacted] about the situation and he told me that CompandSave cannot be held liable for my print head damage because I could have damaged it removing and re-installingI then informed him that it was a simple process to remove and install print head and that it was not rocket science Final Business Response / [redacted] (4000, 17, 2015/03/27) */ Hi ***, Unfortunately we won't provide more reimbursement in this matter as we don't know how our products was installed or troubleshootedIt may have been a coincidentalYou may try to resolve the printhead issue by cleaning it using methods you can search online yourself It's possible that the printhead damage occured due to ink leaking out while being installed/reinstalled/uninstalled, that is not purely the result of our product issue but the potential handling of any inkjet cartridges whether from us or from another manufacturer in inkjet printers may result in possible spillage of ink Thanks, Compandsave Final Consumer Response / [redacted] (4200, 19, 2015/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was a simple exchange of old cartridge to new cartridgeIt could have been done by a five year it was so simpleI myself have replaced numerous print cartridges with no problem until I received inferior product from CompandsaveIt saddens me that a company can and will continue to produce and distribute inferior products and not stand by their mistakesI understand that most of the time their products should and might work fine but as in any production company there will be a defective part come down the line once in a while, That being said I would assume when that isolated incident happens that said company would rectify the situation to save face

II always go to CompAndSave [redacted] for my ink refills I'm happy with the ink cartridges I receivedThey just worked, which is what you want for ink

Good prices and good products, reliable shipping

I have been very happy with the service and ink products that I have purchased from Comp and Save

This is to inform you that the above complaint has been resolved with the company A total refund was given Please close this complaint Thank You for all your assistance [redacted]

I have been buying ink from comp and save for over a year ,not only have I saved alot of money but the ink you get from them lasts a lot longer than any of the name brand ink that you pay or dollars for.They are always giving big discounts to buy there ink and always giving gift cards on the ink that you buy, I rarely have to pay for any ink because I always have a lot of money built up in my account to cover the ink that I orderI have yet to get a bad cartridge..I really like this company,they are the greatest

I own HP Printers and they sell them at great prices, as a Marketing Technique....Then they RIP You Off with the cost of their InkThank God Comp and Save is Available to take HP's place when Purchasing Ink for my PrinterThey are fast and their costs are Very Low...I Love Comp and Save...I will never Buy Ink from Hp Again, I've been a customer of Comp and Save for over a year and they are Fantastic...Low costs, and Ink that Lasts !!! Thank You, Regards, [redacted]

I HAVE DONE BUSINESS WITH THIS COMPANY MANY TIMESI HAVE NOT HAD ANY PROBLEMS WITH THERE PRODUCTS

I really appreciated my experience with Comp and Save.....they provide an excellent product and fast delivery

Comp and save is on top of their gameCommunication is great and products arrive timelyAll is as good as advertised

After doing my research I knew Comp and Save had the best prices, but that doesn't matter if the cartridges won't work! I'm a believer nowI have had not one bit of problems with them, and honestly can't tell the difference in quality between theirs and Cannon'sI wouldn't hesitate to recommend them to anyone

I needed ink fast and Comp and Save got me my order quickly The ink cartridge was high quality, did not EXPLODE all over me and saved me time and money No more wasting gas and time going to a store for me! Happy!!!!Happy!!!