ColourPop Cosmetics, LLC

Good Morning, We have received multiple emails from Subrenia Surgeant and can confirm that all emails have been responded toHer order number 4760767, was shipped on 5/with tracking number 94***40. She contacted us on 5/because she had not yet received her order,
we tracked her order and found that the package was returning to us because her package was unclaimed at the post officeUnfortunately, we have no control over returned packages as USPS ultimately decides what is returned and what is not returned. Once her returned package is received the order will be cancelled and refunded in full, we will contact her once this happens

We do our best to assist every customer as best as possibleThe customer reached out to us to inform us that their package was not received for their order Tracking: LZ137100438USOur team has issued a replacement to the customer of their full orderThe replacement order number is
R7324710, and the order was shipped on 8/14/Tracking: LX***USA picture of the replacement order is included for your referenceAs a replacement has been issued to the customer for their missing order, the inquiry has been resolved

Complaint:
I am rejecting this response because: There was no solution or resolution even offered or providedI never even stated whether or not it was an allergic reactionStill awaiting a speciality referral from my primary care doctor for surgical resolution, biopsy etcWhich I will have to pay for out of pocketLack of concern for your customers is disgusting at best
Regards,
S*** ***

Hello,The customer contacted us on December 1st to inform us that an eyeshadow palette from order was received with pigment stains on the product packagingWe do our best to assist each customer towards a satisfactory resolution, however the photos provided did not reflect the condition
described by the customerThe customer was issued a coupon code in the amount of $as a courtesy for any inconvenience causedAs an additional courtesy, we extended to the customer the option to return the palette for a replacementDue to our return policy, which does not allow refunds, returns, or exchanges, we informed the customer that we could not cover the shipping costs involved with returning the original paletteThe customer informed our team that she would keep the product as her inquiry was resolved

Tell us why here...As previously advised, per our policy, we issue a refund for any order that is returned to us by USPS and determined to be undeliverableThe customer has been refunded in full for the returned orderWe understand that the customer’s order was placed during a promotion that is no longer activeUnfortunately, we cannot honor the same promotion should the customer choose to purchase the same items in a new orderAs an extended courtesy for any inconvenience caused, we have issued a $coupon to the customer which can be used on a future order

Good morning,As the customer's original order experienced an error in shipping, a replacement package was promptly created on Nov 28th and shipped on Nov 29th.As we ship via USPS, domestic packages will be delivered within 3-business daysAccording to the last tracking update, the package was
successfully delivered within the shipping time frame and arrived within business days.Tracking update states: "item was delivered in or at the mailbox at 12:pm on December 2, in SHEPHERDSVILLE, KY 40165." Thank you,

Good afternoon, The customer contacted us on February 22nd to inform us that she received a wrong orderIn accordance with our policy, we requested that the customer verify her payment details as a security precautionThe customer did not verify the requested information and submitted a
dispute on PayPal for her order. Our team is only available Monday through Friday at this time, and was notified of the dispute on Monday, February As the customer has opened a dispute on PayPal, we will work with PayPal towards a resolution going forward. Our last correspondence with the customer has been attached for your reference

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11602815, and find that this resolution is satisfactory to me
Regards,
*** ***
Hi,I've received their response via email too and I appreciate itThey are gonna send me again the liquid lipsticks in the same shade but like I said in the "resolution" part, I'd like to have it changed for another one because I think the problem is with the Bianca formula.If that formula is good now, then is ok to send me that one but if it's the same as the ones I have in my house, then I'll appreciat you send me two of the Beeper ones because is similar to the other.Thank you!***

Hello,The customer contacted us on March 29th to inform us that she had received a broken item in her order The customer was asked to confirm her payment information so that we may verify her orderDue to a recent high volume of inquiries, our response time was delayed and the customer’s
response was not reviewed and responded to within our typical 24-hour response time frameUnfortunately, during this time the customer opened a dispute with PayPalWe are currently working with the customer and PayPal to reach a resolution as soon as possible

Hello, Per our policy, we do not issue refundsInformation regarding our refund policy can be found in our FAQ as well as our Terms of Use via the following links: https://support.colourpop.com/hc/en-ushttps://support.colourpop.com/hc/en-us/art...⇄ the customer received a wrong order, a replacement was issued for the correct order which was shipped on May 23rd, and has since been deliveredWe understand that the customer is concerned with her information being compromised however we can assure the customer that credit card information is secureWe have preventative measures in place to ensure that this sensitive information is never made publicWe have escalated her concerns to the appropriate department for further investigation

Complaint:
I am rejecting this response because: They did however cancel my order and provide a $coupon code, but they not once try to reach back out to me until it was Revdex.com contacted themI just received an email this afternoon about cancellation of my orderI mentioned it taking emails to them for a response and was given an apology not a "We previously reached out to you statement"
Regards,
R*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12921399, and find that this resolution is satisfactory to meThey have told me that the packages are lost and they would like to provide either a refund or replacementMy priority was receiving the products but I cannot risk going through the same process again hence I chose the refund optionThey have told me that it will take 7-days for the refund to take placeI am waiting for that to happenIn case I don't receive the amount, I will contact Revdex.com again for assistance. Regards, N*** ***

Good Afternoon, The customer reached out to us in regards to an issue with her Flitter Ultra Metallic, a replacement was requested and a replacement order is currently processing for this productOnce her replacement order ships, she will receive an email with trackingThank you

The customer contact us in regards to a missing package for order, 2804327; she filed a missing package claim for this order and a replacement was issued and delivered on 7/94***07.Thank you

Hello,The customer contacted us on November 30th to inquire about the status of her package for order which was rerouted according to tracking information from USPSAlthough tracking for her package updated on December 4th and was marked as delivered to her shipping address, the customer
stated that she had not received her packageAs we aim to assist each customer as best as possible, a replacement package Rwas issued to the customer on December 15thThe customer will receive tracking information once the package ships

Order 2725176I apologies for being slow in shipping. Colourpop's intent is to provide quick quality products but sometimes does have problems with orders. Tracking shows that since your complaint that you have received the product. I hope you enjoy.Sincerely,G***Colourpop
Accounting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11398183, and find that this resolution is satisfactory to me
Regards,
X** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11568451, and find that this resolution is satisfactory to me
Regards,
M*** ***

Good Afternoon,
The customer has not reached out to us in regards to any further issues with her new replacement orderIf items were received damaged or are missing from her order, replacements can be issued once she contacts us and provides the necessary photosThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12280557, and find that this resolution is satisfactory to me
Regards,
*** ***