ColourPop Cosmetics, LLC

239); -webkit-text-stroke-width: 0px;">A replacement shipment was sent on tracking USPS 94***55*** and shows as being received April 2nd. Hopefully all is OK. Sincerely G*** CP Accounting

Good Afternoon,We have notified the customer via email that a replacement order has been generated as it appears there was an issue with the original order.The customer was notified that her replacement order would ship in 3-business days, her replacement order has been processing for business day and should be shipping very soon

Good afternoon, We care for each and every one of our customers and work hard to assist our customers as best as possibleThe customer emailed in to inform our team that part of their order did not arriveOur team issued a replacement order for the customer, order 7240180C, which delivered to
the customer on 8/15/17. Tracking: 94***55***A replacement was issued due to our return policy, which does not offer refunds, returns, or exchangesThis policy is available on our FAQ and has been attached for your reference: https://colourpop.com/pages/faqsWe also provided the customer with a $coupon code as a customer service courtesy due to the delay that the customer experienced in receiving their full orderAs this is the case, the customer's inquiry has been resolved

Complaint:
I am rejecting this response because: Patience had nothing bro do with my issueIs the customer support that had to do with my situationHowever, your response did not really explain my issue with the businessI understand packages do get lostBut...me contacting USPS was not very helpfulI figured I would possibly be able to get in touch faster as my initial thought was maybe you would have been able to get more information or have a contact to get thatBut the response I always received were very genericYes, I understand We utilized the same website to get that informationI must have spoke with different people and called different numbersAll needed was more info and making sure that package was going to arrive to my destinationI can certainly wait However, If item does not arrive by next week I will like to get a refund or resend the itemsThat's allAppreciate your attention to this matter
Regards,
E*** ***

Good afternoon,
Processing for packages can last between 3-business daysOnce shipped, domestic packages will arrive at their destination within 3-business daysThese days do not include weekends or holidaysThe customer placed their order Sept 29th and shipped October 5thThe
package is currently in-transit to its destinationThis resulted in a total of processing days and shipping daysThis customer's package was successfully shipped within our processing/shipping time frame.
Thank you

Hello,The customer contacted us on December 1st to inform us that a product she received in order appeared dirty and damagedWe do our best to assist each customer towards a satisfactory resolution, however the photo provided did not reflect the condition described by the customerThe
customer was issued a coupon code in the amount of $as a courtesy for any inconvenience causedAs the customer stated that there was additional damage to the palette, we requested photos demonstrating the damageAs of December 9th, the customer has not provided the requested photosUnfortunately, we are unable to assist the customer further without photo evidence of the problem described

Complaint:
I am rejecting this response because: I did did not receive the items I ordered! Pretty simpleI want the EXACT items I orderedYou cannot just simple send customers whatever you deem to be fitI did not order the two items you refuse to make rightHow can a business really justify sending a consumer whatever the heck they wantAnd them refuse to refund, replace? It is wrong! I have seen several complaints that colourpop removes from their social mediaI have taken screenshots of these other complaintsAnd I will file a class action lawsuit if this is not made right. Regards,
T*** ***

Customer was recently responded to, we will expedite her orderIt will be shipping tomorrow, once it has shipped an email with tracking will be sent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12802984, the company agreed to do what I asked of them but only after hounding them and then asking the Revdex.com to intervene. Please watch this company going forward as I don't imagine many people would be able or willing to seek ultimately what is right for the consumer
Thank you for your help,
L*** ***

Good Evening,We have received the customers' rejection response, and would like to note that it is our best interest to always accommodate our customers to the fullest extent; unfortunately, there are times when we are not able to make order modifications.In our initial conversation with the customer, we did note that we could modify her order as long as her order had not entered the shipping process; when an order has entered the shipping process, this does not mean that the order has shipped.An order is considered to have entered the shipping process once a packing slip has been printed for the order; a packing slip is the invoice that is received inside of the customer's packageAn order cannot be modified once a packing slip has been printed because the change won't reflect as the order has already been printed. When we received the customer's email indicating the changes she wanted made, a packing slip had already been printed for her order which is why we were unable to modify her order

Complaint:
I am rejecting this response because:I do not mean to be on a back and forth with a company over mere $What I want to know is about my original request for a refund, which was deniedI completely understand the no return policy, but I notified the company there was a mistake is the order and I made clear that I wanted a refund, not an exchangeCompany pointed out only an exchange was possible, and later on, not even that.My question is, is it lawful to deny a refund when a customer reaches out to the company and says they need to amend an order? What exactly is the policy? As I said previously, I found customers online who were in the same situation and had their orders amendedDoes it come down to the employee who is handling each request?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11130116, and find that this resolution is satisfactory to me
Regards,
P*** ***

As we aim to assist each customer as best as possible, we extended to the customer the option to return the palette for a replacement, in addition to the $codeDue to our return policy, which does not allow refunds, returns, or exchanges, we informed the customer that we could not cover the shipping costs involved with returning the original paletteOur return policy can be found via the following link: https://support.colourpop.com/hc/en-us/articles/115000433831-Return-PolicyUnfort...⇄ we have not yet heard back from the customer regarding this option

Complaint: 12869785I requested a refund you sent me the rest of iteme that were missing and this package came late this not relevant for the iccoccas I was gifting it This is not professional or courteous in any way your company messed up and you can't give me a refund I don't want the products anymore they were suppose to be given as a graduation presentIt already passed..and no one has emailed about this so called investigation on my information being compromised I was only told the would not see my card information that's it...all you need is a full name and an address which was on my invoice, this business for this complaint alone should receive a sub par rating
I am rejecting this response because:
Regards,
Y*** ***

Good Morning, The customer contacted us in regards to order 3030132, she placed the order on 7/and wanted to receive it by 7/processing times are 3-business days and once shipped, orders take 3-business days to be deliveredHer order was shipped on 7/(the 3rd business
day of processing) and delivered 7/ 94***Thank you

Hello,The customer contacted us on November 30th to inquire about the status of her package for order which was rerouted according to tracking information from USPSAlthough tracking for her package updated on December 4th and was marked as delivered to her shipping address, the customer
stated that she had not received her packageAs we aim to assist each customer as best as possible, a replacement package Rwas issued to the customer on December 15thThe customer will receive tracking information once the package ships

Good Morning, The customer reached out to us in regards to a few damaged and missing items from orders and The replacement for order has shipped 94***55*** and will be delivered soon; the replacement order for is currently processing and
should be shipping shortly, once this order ships, an email with tracking will be sent.The customer also reference an issue with order 3509589, however we found that this order is not hersOnce we have confirmed the correct order number, we can issue a replacement for the damaged items she receivedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12650829, and find that this resolution is satisfactory to me
Regards,
S*** ***

The customer reached out to us in regards to her dissatisfaction with her most recent order, she provided the requested information, and a replacement package was issued on 7/and delivered on 7/21 94***55***Thank you

Complaint:
I am rejecting this response because: this is terrible customer serviceI want to be respected as a customer and I dislike how this being handled why would I buy another product when I became ill and your company doesn't care to respect and acknowledge my well being!!! My BUSSINESS will be accepted somwhere elseI would like a refund because of this whole ordealThis was my first purchase and LAST
Regards,
*** N