ColourPop Cosmetics, LLC

Complaint:
I am rejecting this response because: this business sent this request on FEB 23,today would make THREE BUSINESS DAYS from when I received their request after I waited TWO weeks for a response to my original request for a solution from this businessSo after three days of me not providing that information they are acting as if they have really attempted a resolutionI will send this information once I am out of the Hospital. Regards,
L*** ***

Good afternoon,As we have a strict "no return, refund, exchange" policy, we are unable to issue a refund as this would be unfair to the rest of our customersThis information can be found on our FAQ, Returns/Refund Policy, and within our Terms of ServiceThe following are available on our website
and at the time of purchaseThese terms are acknowledged by the customer before completing the transactionI have included screenshots of our Returns and Refund policy for reference.As a one-time courtesy, our management team has offered to refund the customer if the customer returns the products back to our facilityOur team has also issued a $coupon code for a future purchase.

I am still trying to reach a customer service rep about my shipment that was ordered over weeks ago that still hasn't been receivedIt's been days since I've heard anything from this company regarding my shipment even after I tried to reach out to them via email and social mediaThe first time I ordered from Colourpop they sent me the wrong item, and the second time I just have never received it! I will not be ordering from this company again since the only way you can reach anyone is email and no one respondsEven after filing for a missing package with the post office which I was told to do by Colourpop, they still haven't reached out to me regarding my replacement shipment

Good afternoon,The customer was previously issued a refund by our Customer Service teamThe customer should see the funds return to their account within 7-business daysWe recommend for the customer to contact their bank regarding this refund as they will be able to best assist.Thank you,

Complaint:
I am rejecting this response because:
I did reach out to the business and they never sent the shadow that was missing.
Regards,
M*** ***

Hello,The customer contacted us on March 11th to inform us that her package for her order had not been deliveredThe customer was advised that packages can occasionally be incorrectly marked as delivered, and to wait a few additional business days for any tracking updatesUSPS tracking:
94***77Tracking for the package updated on March 14th, indicating return to sender, and the package was received at our facility on March 19thOn March 20th, the customer was refunded for the full value of her order, as this is our policy for all returned packagesInformation on this policy can be found on our FAQ through the following link: https://support.colourpop.com/hc/en-us/articles/***271-What-happens-if-my-US-pac...⇄ customer has been refunded for her returned order, this inquiry is considered resolved

Good Evening,After our initial conversation with the customer, a coupon code was issued in place of a refund as we do not currently have a refund policyWe understand her frustration and do apologize for any inconvenience this issue may have caused, however, we have this policy is in place to be fair to all of our other customersThank you.?

Complaint:
I am rejecting this response because: it does not state that when you purchased the product of beforeIt that was the case I would have no made the purchase.?
Regards,
I*** ***

Good Morning,We understand C***'s concern regarding her coupon not processing with her order, unfortunately, we cannot add a coupon code once an order has been placedThis information was passed on to C*** who then decided that she would rather cancel the orderPer her request, her order was
cancelled and refunded on 5/13, refunds take 7-business days to appearShe should see her refund shortly, thank you.?

Hello,The customer contacted our team on February 1, to inform us that she was concerned with the formula of a product in her orderBased on the photos provided, the customer was informed that the formula of the product received was consistent with the formula of the particular product line
As per the product description page on our site, our Ultra Blotted is: “A medium coverage matte lipstick that creates a soft, diffused look.” The product description page is linked here for your convenience: https://colourpop.com/products/zuma? We informed the customer that any replacement of the item would have the same formulaAs the customer was unhappy with the formula, we also provided her with information regarding our return policy which can be found via the following link: https://support.colourpop.com/hc/en-us/articles/115000433831-Return-PolicyAs we strive to assist each customer as best as possible within policy, we issued a $coupon code to the customer which can be used on a future purchase

Good Evening,? The customer reached out to us in regards to a formula issue with her Clueless Ultra Matte, unfortunately, we can only replace what was originally ordered so a coupon code for the value of the product was issued insteadThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11634850, and find that this resolution is satisfactory to me
Regards,
S*** ***

Good Morning,? We have received correspondence from the customer in regards to orders and 3231503; a replacement for order was issued and delivered on 8/25, 94***55***? A replacement for order is currently processing and should be shipping very soon, the
customer has been notified that an email with tracking will be issued? once her replacement order ships.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11875407, and find that this resolution is satisfactory to me
Regards,
S*** ***

I have reviewed the response made by the business in reference to complaint ID 11607758, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,The customer contacted us on May 26th to inquire about the delivery status of two of her orders and 10363524, which shipped on May 16th and 24th respectivelyThe customer was advised to contact USPS and her local postal service for more information, and to wait the full transit time
for international delivery which is business days not including weekends or holidaysInformation on our typical delivery times can be found on our FAQ and via the following link:https://support.colourpop.com/hc/en-us/articles/***631-My-order-shipped-whe...⇄ At the time of customer’s inquiry, both orders were still within our typical delivery times for international shipmentsAs of June 14th, order was considered lost in transit and a courtesy refund for this order was issued on June 23rd, The refund should post to the customer’s account within business daysThe remaining order referenced in the complaint, 10363524, ? is considered lost in transit as of June 22ndA replacement or refund for this order has been offered to the customerWe will assist the customer with their preferred option once we receive a response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11760632, and find that this resolution is satisfactory to me
Regards,
J[redacted]

Hello,The customer contacted us on December 29th to inquire when she would receive her order The customer was informed that the package was in transit to the destination, and that international shipments can take up to business days to arriveThis is stated as such on the customer’s
shipment confirmation email, as well as our FAQ page: https://support.colourpop.com/hc/en-us/articles/115000294631-My-order-shipped-wh...⇄ 21st business day for the order is January 18, as it was shipped on December 20, According to tracking data from Royal Mail, however, the package was successfully delivered and collected by the recipient on January 5th, As this is the case, this inquiry has been resolved

Hello,The customer first contacted us by email on September 15, to inform us that they had multiple items missing from their order? The customer provided a photo of their packing slip along with items that they did receive in their orderSince it was a majority of the order that was
claimed to be missing, we reviewed the order details and confirmed these details with our shipping managerThe package’s weight was oz which correlates with the weight for the number of items that were in this shipmentWe informed the customer that we could not issue a replacement for the items as the weight of the package indicated that all items would have been included in the packageThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11692049, and find that this resolution is satisfactory to meBut, please send me an exact date the order shipped outI cannot just accept it without any promiseThank you
Regards,
L*** ***