ColourPop Cosmetics, LLC

Hello,The customer contacted us on January 24th to inform us of an allergic reaction she experienced as a result of wearing products from multiple orders that she placed across December and January She was advised of our return policy, which does not offer refunds, returns, or exchanges
All sales are finalOur return policy is available at all times on our FAQ, and is linked here for your convenience: https://support.colourpop.com/hc/en-us/articles/115000433831-Return-PolicyWe recommended only purchasing one item at a time to test for any type of reaction before purchasing additional items, and checking the ingredient listing of each item on our site to be sure of any possible allergic reactionsAs we strive to assist each customer as best as possible within policy, we issued a $coupon code to the customer which can be used on a future purchaseThis inquiry is considered resolved

Customer has been issued a replacement package for her issueTracking:? 94***55***; according to tracking, this "item was delivered in or at the mailbox at 2:pm on May 8, in PAULSBORO, NJ 08066."

Good afternoon,? We do our best to assist each customer as best as possible with their order inquiriesThe customer reached out to our team on 1/regarding the location of her order 9166789, which was shipped on 12/30/We informed the customer that her package was currently in transit to
her, and that typical transit times are 3-business days, as is stated on the shipment confirmation email and our FAQ page: https://support.colourpop.com/hc/en-us/articles/115000294631-My-order-shipped-wh...⇄ The customer's shipping address was located in New Jersey, which has experienced shipping and delivery delays due to Winter Storm GraysonAs per a USPS Industry Alert on 1/5, there was notification of the possibility of late and non-deliveries in the areas of Connecticut, Massachusetts, New York, and New JerseyThe full alert sent out by USPS has been attached to this response for your convenience.? The customer opened a dispute with PayPal on 1/stating that the package was not receivedAt this time order was still within transit times as per our FAQ page, with 1/5/being the 5th business dayAs the customer's order was still in transit on Monday, 1/8/18, we issued a full refund to the customer as a customer service courtesy, as our return policy typically does not allow returns, refunds, or exchangesThis information is also located on our FAQ page: https://support.colourpop.com/hc/en-us/articles/115000433831-Return-Policy? We have followed up with the order's tracking and can confirm that the customer's package was delayed due to Winter Storm Grayson, as the package was delivered on the 8th business day, 1/10/As this is the case, the customer has received both her package and a refund for the order at this timeThe customer's inquiry is considered resolved

Good afternoon,The customer's order was updated to the requested address, per customer email chainTracking: 94[redacted]1As we ship via USPS, standard domestic packages are delivered within 3-business daysEstimated delivery date is Dec 22ndWe recommend the customer periodically
checks tracking for updates regarding their package's location

Complaint:
I am rejecting this response because:there was not an insufficient addressThe customer service has been rude and patronizing, which I've realized is not exclusive to my caseThere is a bevy of complaints about rude customer service on their Facebook pageI qualified for a free lipcolor and I'm just asking that the company honor their promotion because the error was entirely on their part
Regards,
M*** ***

Hello,? The customer contacted us in regards to her Ultra Metallic lipsticks that she felt were half fullWe advised that this product does retain a mousse-y consistency which makes is moldable and easily moved within the vial; we also noted that this is not an indication of missing product as
all products are filled to net weightThank you

Good Morning,? The customer did contact us in regards to damaged product for order 2***19, we requested photos for the damaged items and are still waiting to receive themA replacement order for this customer is currently processing, the replacement order number is R2***19, once the order
ships she will receive an email with trackingThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12909163, and find that this resolution is satisfactory to me
Regards,
*** **

Good afternoon,Original order was placed 10/26/and shipped 10/28/LN***USMost packages sent internationally are delivered within 7-business daysAs the original package's tracking was last updated 10/31/16, USPS has deemed this package "inevitably lost." Due to this, our CS team
issued a replacement for the customerThe customer initially emailed and addressed on 11/21/and a replacement Rwas issued 11/25/and shipped 12/5/Tracking for this replacement is LN***USThis package is currently in-transit to its destinationWe request for the customer to periodically check tracking for any updatesAs the replacement has been sent, the inquiry has officially been resolved.?

Hello,The customer contacted us on February 9th to inform us that she had not yet received her order 9494246, which had shipped on February 5thThe customer was informed that there may be transit delays, and to allow a full business days for deliveryAs of February 14th, USPS tracking indicated
that the package was successfully delivered.USPS tracking: 94[redacted]81[redacted]As the tracking reflects that order has been delivered, this inquiry is considered resolved

Good afternoon,Please note, all time-frames are listed in PST.? The customer initially emailed on Dec 3rd, 12:58pm and Dec 5th, 11:08am regarding the cancellation of their orderOur CS team responded to the customer on Dec 3, 1:03pm and Dec 5th, 11:10amOur last contact with the customer was
on Dec 5th requesting for the customer to verify the last four digits of their credit card so that we may cancel their orderHowever, we did not hear back from the customer until Dec 8th, 6:28pmThe package unfortunately shipped Dec 8th, 5:06pm according to tracking: 94[redacted]67.As this is the case, we have requested for the customer to refuse the package upon delivery and have issued a refund as a one time courtesyOur CS team has also issued a coupon code for the mregarding the cancellation of orderThis inquiry has now been resolved

We do our best to assist each customer towards a resolutionUnfortunately, our return policy does not offer returns, refunds, or exchangesAs such, we are unable to fulfill the customer’s request? Furthermore, according to tracking data, the package for order was marked as successfully delivered by USPS on October 31st, There is no indication that the package was refused by the recipient upon delivery, therefore the package is considered acceptedAs this is the case, the customer’s inquiry is considered resolved

Complaint:
I am rejecting this response because: I am forced to continue to do business with them and spend more money with them in order to get back the $that was promised to me in the first placeUnless they are willing to waive the cost of shipping I see no reason to continue to do business with a company that is completely without integrity and has absolute disdain for its customers$is next to nothing but it's the principle of it and it's theftThey lied about the discount to entice people to sign up for the marketing and this is a clever ploy to force me to continue buying from them.?
Regards,
L[redacted]

Hello,The customer contacted us on September 20, to inform us that they had received the wrong orderThey provided the requested photos of the packing slip and the items in the package they receivedA customer service representative issued a replacement package for their order, R7627400, and
informed the customer of processing and shipping timesThe replacement order shipped on 9/and is currently in transit to the customer, as per tracking: LX[redacted]USThe customer was concerned with the duties fees that were charged for the original package they receivedWe informed the customer that the fees paid for the order were accurate as they were determined by the customs declaration included with the shipping label, which was reflective of the customer’s actual order and not the incorrect order packed insideAdditionally, the customer should not be charged additional duties fees on the replacement package as replacement orders have a value of $If the customer incurs additional duties fees, we will be happy to assist her further with proof of the additional feesThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12503358, and find that this resolution is satisfactory to me
Regards,
K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12547991, and find that this resolution is satisfactory to me.The issue has been resolved.? Thank you very much.? Regards,
F[redacted]

I see a refund was issued for order 4065805? on 4-26-to the credit card for $95.? The funds usually reach the customer's bank the next day then the customers bank returns the funds to the persons account but this can take up to days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11928080, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because: I have never heard of such a policy with a companyAs I am aware, Mail is a private thing, and this policy should be illegalNot to mention the company never once notified me of this process as they were doing it- I paid $for shipping, I expect the package to come with MY name on itNowhere on any of the packaging was my nameThis company is pocketing my shipping costs and getting away with itYou honestly had no proof that the other person was my family member eitherThis is utterly ridiculous!! I want my shipping costs back and this company to change this breach of privacy ? policy.?
Regards,
E[redacted]

Customer service is very important to usWe have created order? 6807695b to replace the customer's damaged Gemini by night paletteProcessing takes 3-business daysThe customer will receive an email with tracking as soon as the replacement? order ships.? The customer is advised to
contact our Customer Service team if they have any additional questions: [email protected]? ?