Closet World

- Incorrect products sent that do not match the drawing
- Had to take off days off
- 5+ weeks to complete a 1-day job
- Poor customer service
We have had a terrible experience so farWe went with closet world due to the brand name even though they were $*** more than the next bidOur project entailed a wall cabinet and a his n hers closetInstallation planned for May / June
May / June 1:
The crew took a look at signed contract that I had and the wall cabinet drawings (and custom parts) they had and said that they don't match and will have to come backThey proceeded to uninstall existing closets and the walls and floors were damagedThe damage does happen especially in old homesHowever, they could not commit to a date on when they would be able to come backAfter a lot of back and forth with the crew and supervisor we agreed on the way forward to get updated material that matches new designs for both projects and clear up the damagesI get a commit on J

Sales person stated that customer could cancel and did not disclose day cancellation policy and now company will not cancel/refund order
On Thursday 2/8/18, a designer came out to give me an estimate She took measurements and was quite lovely and very personable She talked through the design with me and expressed how lucky I was that she was able to come out as "senior designers" can offer a greater discount off the cost of the cosets over "junior designers." She also stated that she could offer more upgrades for free as a senior designer At the end of her sales pitch, I informed her that I needed to think about it She informed me that in order to get the discounted pricing, I would need to commit and put down 50% When I informed her that I was not ready to commit and would not be putting a large amount down; she stated that she was able to lock the price down for a 20% deposit and that I could cancel at any time She had me sign a contract with her, which did mention t

Requesting a refund due to contract not stating holes would be left in my brand new walls
When I signed up with closet world I met with a lady on 06/17/who went over the design with me in my new home for a new closet designI explained to her our home was recently built so I wanted it to match the look of the home as well as have as much space as possibleShe explained she would be able to give me shelving that would go under my window as well as more room where my husband would be able to also have space and access items as wellAfter discussing the look it was made clear my closet would look perfect and professional as if it was made when our home was builtPerfect, or so I thoughtA few weeks later with no communication my installer arrived at my home on 7/11/to install my "new" closetsAfter explaining to me what would be taken place, I was in shock and disbelief because that was not was told to me prior to signing the contractThe gentleman explained he would n

I have asked the business to cancel my order within the day right of cancellation notice that was signed on 9/and they refuse to do so
I entered into a contract to purchase a closet system from Closet WorldI met with the designer and started over with the design as the first one was not satisfactoryOn 9/I was given a "Notice of Three-Day Right To Cancel" I emailed and telephoned the company of my desire to cancel within the business day period before the order was even submitted to the installation departmentNot only have they refused to cancel my order, but have scheduled an installation dateI have over emails to *** *** *** and *** ***

I have purchase a bookcase from Closet World
Closet World has not notified my cancellation rights for the bookcase as I have not signed any of cancellation right acknowledgeI have requested to cancel my order, but denied
Closet World delivered and installed a wrong sizes and parts from my orderThey have learned that the wrong sizes and parts by middle of the installation works and stoppedThey keep advised me that I am not able to cancel this orderI saw the quality of the materials are much different from their representation - it was much lower quality than the first representationThe installer that he needs to collect the 2nd payment and I told them I will make a stop payment on this due to wrong parts/sizes and unfinished works
They came with partially corrected parts at 2nd installation vist but still not able to complete due to wrong door partsThis is their visit
The manager contacted me and promised to complete the work at their visit (this w

Product they wanted to install did not match the contract drawing that I paid for and agreed to Their solution was not acceptable to me
8/16/Closet World drew up custom design contract of a desk extension to match my current custom CW desk in my dining room It semi permanently attaches to walls Designer *** *** provided a "custom design" drawing with exact dimensions and placement of each piece I selected My big issue was making sure the electrical outlet was accessible
I agreed to the very precise design and signed a contract for this exact product, attached to a wall, to fit aesthetically with windows taken into account, with certain access to the electrical outlet inside the cabinet Exact measurements were taken, exact design, color, size, exact handles were promised so as to match current handles and design I didn't want two different styles that would contrast
9/26/Installation came and did preliminary measurements and discovered several errors in ***

Each of the employees who worked with us were wonderful!

My husband and I ordered the design and installation of drawers and shelves for two reaclosetsThe designer who came to our house incorrectly measured one of the closets, though I handed her a design I made with the correct measurements(She added 8-inches to the width of a closet) The incompetency snowballed after thatSo far,the installers have been to our house timesWhen the installers came to install the shelves and drawers the first time, my husband noticed the drawer glides were not the easy-glides we were promised, and as written on our agreement, so they could not install the drawers, but did install the shelvesThe shelves were incorrectly installed and were not stableThe 2nd visit, the drawers were installed with the easy-glides, but I had to ask the installer to shim the sides of the unit so the shelves would not wiggle aroundThe sliding belt and tie rack is inoperable because they did not block it out to clear the wall, so when you try to pull the rack

We are very happy with our closet

I cancelled my order with them within my day right of cancellation and emailed them the document they still cashed check for over dollars
Order number XXXXXXX cancellation notice on 2/they still cashed check number for I contacted my sales rep informed her before 2/that I want to make changes to order she said will not cash check probably have to do new order..I did the cancellation within the days notice yet they cashed it leaving my bank account with negative balance as I type this message.I called many times only to be informed refund will be 2/24!!!! I even emailed the VP of this business and no responseI'm under financial and mental stress and need to get compensated for what they put me under

My name is *** I called Closet World in Los Angeles, CA about getting two of my closets re done We are remodeling and have added a master bedroom So we wanted to put a closet organizer in that closet and in my daughter's closet On 5/24/ salesperson, *** said we can put the new construction (master bedroom) on hold and go ahead with my daughter's bedroom The day came to have my closets installed June 11,and I left my daughter at home to receive the workers They ended up installing both units When I realized what they had done, I began calling to find out what happened ***, Installation Manager said he would send somebody the next dayHe told me the workers would come from 9-11am The next day he called and said that he could not send someone without charging me I said, how could that be when I Specifically told *** that the master bedroom closet could not be installed until they painted and put in the floors *** argued with me saying t

I contracted services from Closet World to have my closets organized The sales person sat with me and we went through the drawings as to what I was asking to be done I was told repeatedly that the product would be "wood." However upon date of install, 2/3/2016, the person who was to do the installation brought a "particle board" product The sales person had not at any time during our initial consultation, shown me what material was going to be used
I did not allow the install as I asked to see the product on the truck before install It was particle board which broke quite easily I was also told by the installer about fees for removal of material which had not been mentioned to me at initial time of consultation The installer also asked for the balance before the install was done I thought this odd, because what happens if a customer is not satisfied?
Closet World rep was not upfront about the material I did not allow them to rip apart my "wood closet" to install

A Closet World installer came to my house on May 4, 2017, to install four closets in my house Upon our request, he installed the closet located downstairs, which is a very small closet and we could have a clearer idea of what the other three closets were going to look like Upon completion of the installation of the smaller closet, we noticed several things we did not like and were not disclosed at the time we signed the contract First, the workmanship was extremely poor! There were uneven joints all over and the very first shelf was all the way down to the marble floor, covering it They cut expensive baseboards and covered expensive marble floors with a cheap particle board shelf! The same was going to be done to the remaining three closets, thus we stopped the installation and told the installer that we were not at all satisfied with their product, nor the installation I also called Mr ***, the customer service rep, explained the issue and asked him for our money back

Thank you, the cabinets are beautiful

The closet we purchased from them is not to scale of the diagram and does not fit properly in the closet
on 02/02/closet world came to our house to give us an estimate on the closet in the master bed room the lady that drew up the plans her name is *** (the plans are on paper only)our bill was $*** we gave a deposit of $*** on 02/02/they arrived on 08/25/to install the product in the closetthe product does not look good in the closet it does not match the drawings nor what was described to us for the end resultsEven the installer had problems understanding the drawings, he used the materials that where provided by closet world it did not come close to what was described to us at the point of saleHe was also frustrated because he couldn't understand what the final product was to look like based on the drawings providedHe also had us sign for the product in advance due to us leaving townWhen we returned home three days later we where unsatisfied wi

I was requesting a full glass door for my purse closetBut they delivered door in clear plastic material for $***
The sales rep named *** ***She got me a quote for the glass door purse closet for $***and I was agreedwhen its delivered, the material is plastic, not glass for the doorPurchase date 6/and delivery date 6/19/The entire order is costing $***But im looking for the refund for the glass doorThe sales did advertisement on this

Delivery of services & material was removed from their scheduled calendar due to a poor decision by their VP of salesCausing me an income loss
I had scheduled my installation date with Closet World installation department a month ago and on 7/3/I cleared out my garage and placed everything outside in the driveway to await the installation of the cabinets that Closet world had scheduled to install on 7/7/17, on Wednesday 7/5/I called in to Closet World and talked to the installation department and they confirmed I was still scheduled for 7/7/and I asked to talk to the Sales VP because my original designer no longer worked their and I had a question about the measurement "A Question" although the VP did not answer his phone, I did leave a message stating that I needed to talk to him about a question I had about the measurementsHe did not return my my call that Wednesday although the VP of Sales took it upon his self without my request to take me off the schedule that same d

Closet World failed to correct/adjust closets and incomplete delivery of hardware (handle) for hamper door
We reached out to Closet World in September to design our closet to one of our properties located in Location #1: *** Waldo Place, Los Angeles, CA ***We were assigned to *** *** and after giving us a draft and a quote, I complained to her about the closets on another property, Location #2: *** Waldo Place, Los Angeles, CA ***, that were designed poorly as it were not opening fullyWe then verbally negotiated the price to include the correction/adjustment of the closets on top of the closets that we wanted them to make for us*** agreed and spoke to their manager and to Installation department about it and she assured me that it will be done even if it is not written in the contractThey finished the closets on Location #but failed to correct the closet on Location #We are also missing a handle on the hamper door for a closet on Location #

Installation was not done to drawing that sales person did and we signedFloor not covered as described and wrong sizes
As stated above we had a drawing that we signed and had done by the sales person it included covering the floors Installers had to be paid up front (red flag in my opinion) After installation discovered floors not covered and wrong size slots and rails on left side of closet Does NOT match drawing and they never pointed it outwe had discoverd after they left Wife called *** "district manager" he was rude and demeaningtold her several times she just doesn't understand
We are beyond frustrated and want it fixed or removed and our full refund

We like your work done very nicely and in very short time,