Clinique of Plastic Surgery

We received an original email from the Revdex.com with a complaint form Mr. [redacted] a response was sent back from Mr. [redacted] as follows; I spoke with Kevin [redacted], the GM at Carbone Subaru probably about 2 weeks after the initial complaint. He stated he would attempt to get me out of my current vehicle and into a new vehicle. A few days later, he proceeded to contact me stating he wouldn’t be able to get me out of my lease because there were too many payments remaining. He stated that if I should need a rental due to services with the car, he would get a vehicle from Enterprise Rental due to the age restriction on renting vehicles placed by Subaru. Since I have no idea way to guarantee this to be the [redacted], I had another issue with the vehicle recently where the center dashboard infotainment system was black and would not respond to touch. I’m still very upset with the fact that I’m paying over $200 for a vehicle that is constantly having issues. All I want is to get out of this lease and move on with a new vehicle and at this point a new automotive group. We still have not heard back from Carbone’s Corporate Office after making more than 3 attempts to get in contact with them. I don’t think that’s a fair way to treat customers that have purchased more than 5 vehicles from their dealerships within the last 6 years. In speaking the GM at Subaru Troy, he has stated the following to this writer. It has been explained to Mr [redacted] by the GM that he owes a great deal of money on his current lease, and unfortunately due to that the GM was unable to get Mr [redacted] into a different vehicle at this time. The Subaru GM has reached out to Mr. [redacted] multiple time since receiving the second response from the Revdex.com but has not heard back from him at this time.  The GM is would like to convey, that as always, he is willing to help Mr [redacted] with any issues that he continue to have with this vehicle.  Debra [redacted]Administrative Assistant

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On Saturday June 17th I had to take the vehicle back to Carbone because they never fixed the noise coming from the front in the wheel area. I got to the dealership where I had a service tech get in my car and I was supposed to drive him and tell him the noise I was hearing. We got into the car I reversed out of the parking spot I was in then I drove the length of two parking spots and he could hear the noise loud and clear we never even had to go on to the road. The tech told me the sway bar. at this point it is now the 20th and I am still in the loaner car. I have told them about the noises I was hearing a few times and it was never fixed. I am really frustrated that I am stuck with Carbone because I am negative from owning the jeep for 5 months I now owe $20,000 on a $12,000 vehicle. Regards,[redacted]

Our VP of Sales has spoken to customer again today. Customer claims that tires of truck are all flat, so our VP has offered to pay for 4 tires purchased at the customer's local shop. ($1000)He has also offered to pick up the truck next week to bring it back to our Dodge Yorkville location for diagnostics on the  original complaint. Please let me know if you need any further updates. Thank you, and have a great day!Justina [redacted]Administrative Assistant Carbone Auto Group[redacted]

On 02/02/2017 we received a Revdex.com complaint from customer [redacted], he was upset his vehicle was not repaired as promised when he purchased the vehicle. He has since been in to the Dodge store with his vehicle numerous times for repairs, at which time our General Sales Manager Allen [redacted]...

decided it would in his best interest and ours if he purchased the vehicle back from the customer and gave him his money back. This was the desired settlement that the customer asked for in his Revdex.com complaint. Therefore at this time we feel the customer should be satisfied with the resolution of this complaint. Thank you, Janessa [redacted]

The case was presented to the  General Manager of [redacted]. He states: We recognize that the facts in Mr. [redacted]’s complaint were accurate.  We did agree to provide GAP Insurance at no charge to him and, through an oversight on our part, the GAP Insurance forms were never...

submitted.  Mr. [redacted] did have an accident with his motorcycle that, according to him, was caused by another motorist.  The extent of the damage is unknown to us, but according to Mr. [redacted], the bike may potentially be declared a Total Loss.  In the event the insurance company declares the motorcycle to be a Total Loss and the insurance proceeds do not cover the balance of the outstanding loan balance, we will make up that difference and pay the remaining amount so the loan is paid satisfactorily. At this point in time, Mr. [redacted]’s vehicle has not been declared a “Total Loss” so there is no further action we can take at this time. I have been in touch by phone and in person with Mr. [redacted] several times since the complaint was received.  He is interested in replacing the wrecked motorcycle.  He has visited the store several times, has picked out the new motorcycle he wants and even test rode the motorcycle on November 30.  Before he can move forward on the purchase, he needs a final determination from the insurance carrier and for the claim to be paid.  Once he receives payment on the claim, I am confident he will proceed with the purchase of the new bike and this matter will be resolved amicably to Mr. [redacted]’s complete satisfaction. [redacted], please email or call me if you have any questions or need further information. Thank you for you patience in this matter. All the best, Justina C. Administrative Assistant Carbone Auto Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In all actuality, it isn't acceptable but I just will not be doing business with Carbone any longer. I do not have time to bicker back and forth with them when nothing will be done. They are a terrible company and deserved to be seriously investigated.
Regards,
[redacted]

This was not part of the sales agreement about getting new tires. After 2 attempts to fix the shaking problem I decided to take the vehicle to the [redacted] dealer in [redacted] NY so that maybe they can tell me why this car is shaking because Carbone do not know whats the issues. The [redacted] dealer determine that this vehicle needs new tires to fix the shaking issue. So for the 3rd time I went to Carbone and they rebalance the tires and wheel alignment again and said the tires are fine. So why is the car still shaking? They do not know! the 4th time I went there on 1/30/2016 still they did the same thing rebalance the tires seal the bead. Thats not what the car needs....The agreement was they were going to take care of the issue. First day I went to see the car for a test drive. That was right before I signed the loan papers. And that is what I am fighting for because they promise that they will fix the issue. They told me they balance the tires should be good for now and they ordered some parts to fix the tire. If they said from the beginning that they can not fix it do you think I would have proceed to sign the loan paper work?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They are not telling the truth as I have not received the shirts still to this date. I’ve attached an email that I was talking about regarding them not honoring the non formal contract (verbal) we had made. I haven’t consider, nor will I reconcile my Google Review regarding this business as it is an honest review of what exactly went down. Thus, I didn’t do what the requested and they didn’t send the shirts. They didn’t send the shirts then and haven’t done it now.
Regards,
[redacted]

On 5/13/2016 we received a complaint from the Revdex.com about customer [redacted]. The customer just purchased a vehicle about a week ago, the brakes have been fluttering and screeching and he's taken it back several times to have them replaced. He has seen no difference in the braking. Now he has...

to brake earlier and has to be super extra careful when he's driving. Around 5/16/2016 the customer was contacted and asked to stop in on when he could for a road test. The customer came in on 5/16/2016 for the road test, and the vehicle did indeed have squeals in the brakes. After further checking vehicle had safe brakes but brake pads were aftermarket and squeaking more than normal, new front rotors and pads were ordered and the customer returned the following day to install new brake parts on front of car. Car was then road tested several times and returned to customer on Tuesday 5/17/2016 ([redacted]). Followed up with customer on 5/18/2016 and customer was very satisfied with the service. Customer has cell phone number of manager if he has any further issues. Thank you, Sean [redacted] VP of Fixed Operations

On 8/28/2016 we received a Revdex.com complaint from [redacted] explaining a bad experience she had at our Troy NY store. We have since had our VP of Variable Operations contact her and they have come to the following resolution. They had a long discussion as to what transpired and also came to a...

resolution. He has decided to take care of Ms. [redacted] maintenance needs going forward until her lease expires, at which time she plans to return the vehicle back to the leasing owner. This maintenance will be oil changes, tire rotations and tire plugs. This plan will expire in 05/30/2017. They determined that the money refunded to Ms. [redacted] initially was reasonable for the repair that "questioned the need for the brake servicing" this refund was approximately $198.00. In conversation with Ms. [redacted] we determined that this would allow her to go the distance with her lease with minimal out of pocket expense. Ms. [redacted] will consider leasing a vehicle at that time. This agreement was emailed to her and agreed upon as to bring complete satisfaction to this matter. Sincerely, Janessa [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

We received a Revdex.com complaint on 6/10/2016 involving [redacted] She was contacted by our Vice President of Used Cars and they coordinated an appointment that was convenient for her to bring the vehicle in and get all of her concerns addressed. We completed the numerous repairs on 6/24/2016...

([redacted]) and covered all the costs. She received a loaner car and picked her car up the same day 2 hours after she brought it in. It is to our understanding now that she is satisfied with this resolution and we would like to close out her complaint. Thank you, Janessa P[redacted]

This is in response to compliant ID #[redacted]:After
speaking with the General Manager of our Honda location in Yorkville,
he was able to contact the customer regarding her concerns.He then arranged to travel to customer's home to pick up vehicle to complete the requested repairs/...

work.According
to him, We received the Honda CRV last week. We replaced the key fob to
a new key, put a new cargo net in, and we painted the vehicle for her.
Also the screen was cracked so we replaced that, and a plastic piece
that was scuffed we also replaced. We took care of all the concerns and
brought the vehicle back to Syracuse.[redacted], please let me know if you have any questions, or if further assistance is needed.Thank you.All the best, Justina [redacted]Customer Concern SpecialistCarbone Auto Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. My vehicle is still not shifting properly, I was informed that this is normal. However the rentals I used did not shift this way upwards of 4,000-5,000 RPMs. I also explained how the paint on my bumper was chipped due to the tow. Drew asked me how they were liable for the paint on my bumper? I explained I shouldn't of needed a tow if the new transmission they put into my vehicle did not blow up on my way to work, or do they only guarentee a new transmission for 60 miles? I was told my bumper would be repainted and for free before I even recieved the new tires "a $615 value" the forms say $558. I also sent Drew a message about the chips, scratches to my rims after getting the new tires and the paint missing from the front and back bumper where they meet the Fender. Of course no response, I asked about the bumper again and once again no answer. I am highly disappointed with Dons Subaru, I was told and reinsured that everything would be handled. I also was told I needed an alignment which I paid $86 for and now my car is pulling to the left. I just wish they would of treated my car with respect as if it was there own. I feel like they didn't care and that's why I keep accruing damage to my vehicle. Regards,[redacted]

The New  Manager along with the GM have been involved with this complaint as to date. Mr. [redacted] did in fact receive 2 BMW shirts from the dealership. It is at this time we feel that this time we have satisfied this complaint. Sincerely;Debra [redacted]Administrative...

Assistant Carbone Auto Group