Clinique of Plastic Surgery

The meeting with Billy M[redacted] on June 20, did not go well.  I arrived 20 minutes early for our scheduled meeting, at 12:30, and was informed that he would be on his way shortly.  Around 1:00, I finally met with him and was able to express my concerns and show him the damages to my vehicle.  I indicated the large chip in my passengers side front rim along with the scratches along the tire bead and the chipped paint.  He then said there was no way that it happened while changing the tires.  I showed him pictures that I had of my vehicle previous to the damage which he remarked "how convenient."  I also mentioned the front bumper where the paint is chipping away because it had been previously repainted.  I was told this would be repainted for free as it is a certified used vehicle, to which he replied "any chipping or damage to the paint of the bumper that happened due to the tow they were not accountable for but rather I would need to go after the tow company to have damages fix.  I asked why they were not accountable since I only needed the tow due to their faulty transmission being put into my car.  His reply was that Subaru was responsible, and that's why Subaru offered me new tires.  When asked if they garuntee their work on vehicles, he told me that Subaru is accountable for that.  Frustrated by his attitude and demeanor, I redirected to the damage done during the tire change, the chips in the paint of both wheel wells on the passenger side, and the chip and scratches in the rims.  His response was that the damage was from rock chips and the paint missing was normal ware for the vehicle.  I responded by asking "if it was normal ware from driving, why wasn't there any paint missing on the drivers side wheel wells?"  Instead of answering my question, he escorted me into the garage and showed me his "$35,000 machine" and expressed that they do $75,000 and $90,000 vehicles implying that my car was not worth their care.  He asked if I wanted to watch him remove a tire to demonstrate that it causes no damage.  I then asked again if their work is garunteed, which he replied that Subaru is liable.  When asked if they garunteed the alignment they had done, he had no response.  I then brought up the transmission not shifting until reaching 4000-6000RPM on the highway and was once again told that Subaru is responsible for that.  I then said "ok, I guess since you will not remedy any of the damages done to my vehicle due to neglect on Don Subarus behalf, I would be replying to the Revdex.com and informing them that I was extremely unhappy with the services provided by Dons Subaru and would never recommend someone there.  They do not treat you with respect and due to their neglect my vehicle has depreciated in value.  To which Billy replied "Go ahead tell the Revdex.com, what are they going to do, I'm the president of the company."  I then left Don Subaru.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern;                                 On 4/30/17 we received a complaint from the Revdex.com from [redacted] stating the...

following,  it started back in February 22,2017 when we took our vehicle to their service department for the transmission leak that they gave us that they said they didn't but we were going to pay for it then they came out and told us that we had all these leaks that we know we didn't have and we wanted them to check the thermostat housing and also said we needed intakes done because they were leaking and water pump and we kept taking it back it was always something different that was wrong that we knew was not wrong with the car I have all my paperwork with all the work I had done. The desire settlement she is requesting was requesting is a refund.                                 Richard [redacted], Service Manger contacted Ms. [redacted] and the following resolution is, the vehicle has a coolant leak. The parts were ordered and her apt was on 5/16/17 to fix the required gaskets and the leak was fixed.                                 It is our belief at this time that the customer is satisfied.  Debra Childs Executive Administrative Assistant Carbone Auto Group [redacted]

Good Morning.This is a response to complaint ID # [redacted]The General Manager of our Dodge Chrysler Jeep dealership has been in contact with the customer, as well as our VP of Sales. As of an update to me on December 15th, we have reimbursed customer the first 2 payments for the...

vehicle, as requested, and repairs have been attempted. Currently, our VP of Sales is working directly with customer to try to get him traded out of the vehicle.  I am currently awaiting further updates regarding their interaction. Please email me if further information or documentation is required. Thank you, and my compliments to you on the season. All the best,Justina [redacted]Customer Service SpecialistCarbone Auto Group

On 6/24/2016 we
received a Revdex.com complaint from customer [redacted], he was upset that his
credit was run by our Nissan dealership in an attempt to purchase a new
vehicle, our Nissan store manager contacted him and the customer is now
satisfied with the purchase of his new car. Thank you,Janessa

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been in contact with a Vice President, Allen, concerning this issue. I requested that either I recieve $5,000 back and have the vehicle fixed or that he trades me out of this vehicle to a newer and better dodge truck with the cummins engine in it. I was very straight forward. I am still waiting for a solution to the problem. Regards,[redacted]

We received a Revdex.com complaint from Mrs. [redacted] stating the following, "I had an issue with thecustomer service I received. The tires on my Dodge Journey were a T tire and it is rated for a H ratedtire. Rated T is not illegal they just are not as safe. After dealing with the poor customer service...

the VP ofthe branch promised me they would replace a bearing on my truck if it was showing signs of wear thatwas not done. The GO also promised me he was going to have the tires replaced with rated H tires. Hesold me two tired at a discount but they replaced them with rated T tires that is not what I paid for. Nowno one will call me back. I don't know what to do."Richard [redacted], Multi Store General Manager was notified of the complaint. The resolution is asfollows; "We have addressed all of Mrs. [redacted]'s concerns and she is very happy per her text to medirectly. We aligned her vehicle, replaced 2 control arms, and paid for 2 of her 4 tires. She is verygrateful."We feel at this time; the customer is satisfied.Debra [redacted]Administrative AssistantCarbone Auto Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

On 5/2/2016 we received a Revdex.com complaint from [redacted] about her sales experience at Carbone Dodge Chrysler Jeep Ram. Our Senior VP of Variable Operations Billy [redacted] made arrangements to meet Ms. [redacted] at the dealership to address her concerns. On 6/8/2016 (RO# 468417) the following work was done brakes serviced, floor mats installed and cleaning of the interior of the vehicle. At this time we understand that Ms. [redacted] is satisfied with the work provided and the resolution of this issue. Thank you, Janessa [redacted]

On 12/05/2016 we received a Revdex.com complaint from customer [redacted], he was upset his vehicle was not repaired as promised when he purchased the vehicle. He has since been in with his vehicle and has had all of his concerns addressed and fixed with RO# [redacted] (attached). The customer is satisfied...

with this resolution. Thank you, Janessa [redacted]

The complaint was forwarded to the Honda Service and his response is as follows;” There is no way it happened here. The damage has road grime over the top of it. I have photos. It was old damage. I talked to the officer that did the police report and he agreed that it had been there long before...

their visit here. Also, where it was parked, the damaged area is next to a bunch of landscaping with a curb around it, so it was impossible for the damage to happen here.” Our service manager does not feel the responsibility is with Carbone Honda, and no further action is necessary at this time. Debra [redacted] Administrative Assistant Carbone Auto Group

Revdex.com: I [redacted] have not physically looked under the vehicle for any further oil leak as carbone states nor have any paper work on any of the terms we discussed as far as warranty is concerned! Im not sure where there getting the information from about me looking under neither the car to see the oil leak was taken care of but I don't appericate having words put in my mouth !!!! So at this time , untill I have paper work from carbone stating that the oil leak is fixed#1 the smell of burning oil in the car is gone  #3 the engine noise is straightened out &#4 the warranty is extend I cant accept there offer ! 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

To Whom It May Concern;On 5/11/17 we received a follow up complaint from the Revdex.com stating the follow, "I[redacted] have not physically looked under the vehicle for any further oil leak as Carbone statesnor have any paper work on any of the terms we discussed as far as warranty is concerned! I'm not surewhere there getting the information from about me looking under neither the car to see the oil leak wastaken care of but I don't appreciate having words put in my mouth ! ! ! ! So at this time , until I have paperwork from Carbone stating that the oil leak is fixed#1 the smell of burning oil in the car is gone #3 theengine noise is straightened out &#4 the warranty is extend I cant accept there offer !"Sean [redacted] , Fixed Operations Manager has sent the following response. Mr. [redacted], with SubaruTroy is now resolved. We took several attempts to get the vehicle acceptable. In the end the customerarrived Friday night, inspected vehicle while up on lift. The vehicle was driven several hundred miles, thecustomer was satisfied that any I all oil leaks were resolved. The customer spoke to technician, servicemanager and General manager Kevin [redacted]. We settled the issue 100% with customer, he was givena power train warranty to insure even if any issues should arise he would be covered. We agreed to givehim complimentary maintenance for future needs and discussed in great detail all the work performedand why. Mr. [redacted] was satisfied with outcome and shook hands and thanked us for the outcome.It is our belief at this time that the customer is satisfied.Debra [redacted]Executive Administrative AssistantCarbone Auto Group[redacted]

From: [redacted]  Carbone Honda contacted me to get my pilots dent fixed they took it Tuesday and I...

got it back today at 5:30pm. They dent is finally fixed and my complaint is resolved. They actually filled the fuel tank too it was under 1/4 tank and apologized for what happened. That's all that they had to do the first time I tried to get it fixed , but hey fourth time was a charm.

I emailed 2 comparative pictures and 4 videos with detailed description to [redacted]. Please, let me know if you received my three emails and whether you were able to see the videos.In the first video (2017-12-29-13-41-14), at 1:41 pm, the service man is approaching my car from the left side, from the driver's side, to check-in the car. No damage on my car was noticed.In the second video (2017-12-29-13-44-33), at 1:43 pm, the service man drives my car through the service garage out into the parking lot where it is parked for about 35 minutes in the middle of the road. A white Honda Fit is noticed at 1:44:58 with a man getting into the white Honda Fit ready to back out. My Honda stops and is parked. Around 1:45:14/15, the camera detects the shake.In the third video (2017-12-29-14-21-58), at 2:22 pm, the service man drives my car around the parking lot into the garage to be service. The car was parked outside on the road for 40 minutes. The allegations that they didn't park the car on the road are simply untrue!!! The video proves it.In the fourth video (2017-12-29-14-24-07), at 2:24 pm, the video detects the service man in a hat who drove my car. No damage on my car was noticed.During the entire time while my car was there, I didn't receive any phone call from them informing me that my car is badly damaged. When I notified them of the damage when I came to pick up my car, they were very rude and unprofessional. I asked them to provide me with their camera surveillance footage to which they refused. The only proof they have are few pictures of my damaged car that they took on their cell phone after I notified them that my car is damaged. I gave them my car in a good faith that they will do the alignment on my car and instead, I came to pick up a badly damaged car. Carbone is refusing to accept the responsibility for the damage.Please, let me know if you were able to view the video files I attached through Google Drive.Thank you very much,Sincerely,[redacted]

Customer purchased 2016 Dodge Ram on March 2nd, 2016. Included in the deal was an electronic rust inhibitor, the rust inhibitor was ordered by our parts department. The customer’s issue was how long the part took to come in, as soon as the part arrived our service department installed it and the...

customer is now satisfied. Thank you, Allen [redacted] General Sales Manager Carbone Dodge, Chrysler, Jeep [redacted]

This response was in fact sent to the Revdex.com  on November 7th. In addition, Ms [redacted]  came to the corporate office last week. A copy of the check and bill that were sent to Heritz were given to her along with a copy of the letter that I sent to the Revdex.com. She was in general unhappy with the...

overall situation, she also planned on going to Heirtz to make sure that her account was brought up to date and that this would not go on her credit report.

Good Afternoon,This is a response to customer complaint ID #[redacted].After speaking to our Fixed Operations team regarding this case, and after a very thorough review by that team, this detailed report was sent to me from our Vice President of Fixed Operations in the Eastern Region.On...

08/11/2015 Ms. [redacted] came in
at 81,653 miles with a concern of when driving hears a noise coming from
vehicle. Upon diagnosis performed, we found both drive axles needed to be
replaced due to excessive wear from both CV boots being torn for a long period
of time allowing grease to leak out completely. It was explained to the
customer that the vehicle transmission had substantial metallic debris internal
in fluid, and had internal failure that would require replacement. Ms. [redacted]
was given an estimate to replace the transmission with a brand new factory
Subaru transmission. Ms. [redacted] did not choose to invest that amount of money
into her vehicle. Ms. [redacted] asked about other options for the transmission
which we did provide her with. The second option is to install a used transmission
that would be approximately 30% of the cost of the new transmission. Ms.
[redacted] chose to not purchase the new transmission with the complete 3 yr 36k
mile warranty, but to purchase the used transmission without the option of
additional time and mileage warranty that was offered.  The used
transmission was installed, the axles were installed and road tested. The
vehicle operated as designed at that time.On 08/26/2015 Ms. [redacted] had
contacted the dealership stating she had an issue with the vehicle
"slipping out of 3rd gear when shifting." Ms. [redacted] was provided
alternate transportation; the vehicle was brought in for diagnosis and repair.
It was determined that the recently installed transmission had an internal
failure within the gear set. The vehicle needed to have the transmission
replaced under the warranty provided by the vendor that we had purchased the
transmission from. Ms. [redacted] did not purchase the additional warranty for
parts and labor warranty that was offered at the time of purchase, but Carbone
Subaru, at no charge replaced the used transmission that was defective for
customer satisfaction. Ms. [redacted] did not have any coverage from any
warranties at any point in the service process, and was not charged for but was
provided alternate transportation at the cost of Carbone as to not have her be
without transportation. The used transmission was installed that was provided
by the vendor that initially sold us the original transmission. The vehicle was
test driven and found to be working as designed at that time.On 10/12/2015 Ms. [redacted] had contacted Carbone
with a concern that vehicle had a smell, and would not move at this time. The
vehicle was towed in and diagnosed. It was determined that the vehicle had a 2nd
subsequent failure of the transmission. Ms. [redacted] had been notified by
Carbone that the issue was indeed a failed used transmission. Ms. [redacted] was
given a 2015 Subaru (alternate loaner vehicle) to drive while the vehicle was
being driven. Ms. [redacted] refused to have any work performed to her vehicle at
that time requesting to speak to the VP of vehicle service operations to
discuss further the issues. Our VP of Fixed Operations contacted Ms. [redacted]
and had lengthy conversation regarding the issues that had transpired with the
vehicle and the used transmissions. Ms. [redacted] was offered to remove the used
transmission, and be credited for money spent, and purchase a new transmission
from Subaru for which she declined. Ms. [redacted] insisted that Carbone purchase
the transmission or [redacted] purchase the transmission. [redacted] was contacted and Ms. [redacted] asked for goodwill assistance. The
conversations between [redacted], Carbone Subaru and Ms. [redacted] carried on
for several weeks with Ms. [redacted] not allowing any repairs be made on her
vehicle regardless of any reason. Finally [redacted] made their final
offer of $1000.00 assistance towards the purchase of a new unit. The difference
in cost of the used transmission $1000.00 and the new transmission $5000.00 was
approx. $4000.00. Ms. [redacted] stated that she would not participate any money
at all toward the purchase of the new unit. Our VP of Fixed Operations
discussed in depth with Ms. [redacted] the options available to her at this
point. The whole timeframe in which this transpired Ms. [redacted] was given an
alternate transportation to drive at Carbone Subaru's expense. The final
agreement between our VP of Fixed Operations, our Senior VP of Fixed
Operations, and Ms. [redacted] was that another transmission would be provided by
the original vendor and sent out to a 3rd party transmission facility for
inspection for operability prior to installing in vehicle. Our VP of Fixed
Operations did exactly that per agreement and had used transmission sent out
for inspection and after it was determined to be inspected as operating as
designed without any visible issues it was installed into Ms. [redacted]’s
vehicle. Per the agreement, our VP of Fixed Operations drove the vehicle in all
normal conditions then bringing vehicle in for inspection to verify that all
had inspected normal at this time. Ms. [redacted] had asked for a reimbursement
for a towing bill incurred for the tow in to our shop. Ms. [redacted] had picked
up her vehicle and the towing reimbursement was
agreed to be reimbursed. Ms. [redacted] had no out of pocket expense for the
repairs at this time or any time prior, even though the warranty on the used
transmission was a "part only warranty".Ms. [redacted] was provided alternate
transportation during all of the vehicle repairs even though she did not have
any coverage for rental car. Ms. [redacted] did call our VP of Fixed Operations
to discuss if there would be any way that she could get any money back for her
inconvenience. His response is that Carbone had gone above and beyond to
provide Ms. [redacted] with customer service, alternative transportation, labor
charges to install the transmissions and reimbursements for any towing incurred
by her during this process. He asked Ms. [redacted] if she was experiencing any
issues with the vehicle currently, and was told by Ms. [redacted] that the
vehicle had been traded in at another location. He wished her well and stated
that there would not be any refunds or money reimbursements due to the choice
that was made by Ms. [redacted] to purchase a used transmission as opposed to the
new unit.The new unit would have complete
coverage rental, parts and labor and not have any mileage on it allowing it.
Ms. [redacted] and our VP of Fixed Operations ended with understanding that this
was resolved.For the inconvenience on the used
transmission and as goodwill, our Senior VP of Fixed Operations has agreed to
help the customer with $250 refund for the travel time to the dealership,
per Ms. [redacted] requests.Justina [redacted]Executive AssistantCustomer Service Specialist[redacted]

On 6/15/17,  we received a complaint from the Revdex.com from [redacted] stating the following, I am writing this because I purchased a 2012 [redacted] from Carbone Jeep in Yorkville, NY, in October 2016. I have had nothing but problems with it. I have called the manager Allen H[redacted] three (3)...

times in the last week and have not gotten a call back. I will explain the issues I have had thus far with this jeep. The first week of the purchase, I noticed: •2 chips in the windshield, •the foot rest next to the brake pedal was broken – it would fall off and get stuck under the brake, •the hood rattled like it was loose or not shut right. I took it back to the dealership for the repairs ? The foot rest is still broken ? The chips in the windshield are now spidering  (one of them is right in the line of vision). Last month, I had to take it to my mechanic, as it was making some horrible noises. To make my vehicle safe, my mechanic had to: •Replace a belt •Replace a pump •Replace a pulley •Replace the rear struts •Replace the brakes •Complete a power steering flush I have only had this vehicle 6 months, and would not have expected to need to put this type of money into it already. Now… •I have a loud grinding/crunching noise in the rear every time I drive, load or unload items from the back end (such as groceries or removing my purse from the back). •The transmission is not working properly – the RPMs are all over the place as I drive. I took the Jeep to the Chrysler dealership near me to review these latest issues, and they charged me $130 to diagnose plus they estimated $1300 to complete the following issues. As a side note, While I was at the Chrysler dealership I found out if you look up the VIN for the Jeep I have purchased, it still indicates that it is with the previous owner. I have my plates registered to this VIN, so that is a bit concerning. The dealership’s report included: •The transmission needed an update (still seems off) •The rear sway bar was rusted •I needed to replace the control arms in the back I was able to get out of the Jeep and into a Chevy Equinox. this vehicle I purchases on May15 I have has it for 12 days and Carbone has had it for 16 days, trying to fix it. the front end has squealing and clunking noises and Carbone told me that was normal. the problems with this car are adding up.                    Allen H[redacted], GM for Carbone Dodge sent me the following resolution.” Can we please reply to the complaint letting the Revdex.com know that the customer was not happy with her 2012 compass and we traded her out of that compass and into a Chevrolet Equinox. We did not tell her the problems were normal we actually  drove to the customer and picked her vehicle up from her home which  is 2 hours from the dealership and left her a loaner vehicle while the car was being fixed.  While the vehicle was here we replaced a window regulator to address her concern about the window making noise and we also replaced a wheel bearing for her. The customer was not charged for any of these repairs. We then drove the vehicle back out to the customer and dropped the vehicle off to her at her home. We had her test drive the vehicle and verify her concerns were addressed. As for not speaking with me on the issue I am the one who talked to her and set up the pick-up and return of the vehicle and did so by speaking with the customer on the phone. The customer now has new complaints that she spoke to the service department about this morning and they have scheduled her a Saturday appointment with the gm store and secured a vehicle for her at that time as well. She has never been told we will not fix her vehicle and has never been left without a vehicle if there is an issue. We feel at this time that the customer is satisfied.                           Debra [redacted] Executive Administrative Assistant Carbone Auto Group [redacted]

We received a Revdex.com complaint on [redacted] stating the following, she wasunhappy that there was dog dander between the seats, the vehicle is rusting, the SUV gets 14.5gallons of gas per mile, and she had to buy her own car mats.Nissan has cleaned the customer's vehicle twice, including...

shampooing the seats andcarpets to remove the stains, smell and dander. Doug [redacted], General Manager of Nissan hasreached out to the customer to confirm that this resolution is satisfactory, or, in the event it is notto explore replacing the vehicle. Unfortunately, he has not heard back from her. Therefore, at thistime we feel the customer should be satisfied with the resolution of this complaint.Thank you,Enessa M. CarboneCo-Owner