Clinique of Plastic Surgery

This is in response to compliant ID # [redacted] ***:After speaking with the General Manager of our Honda location in Yorkville, he was able to contact the customer regarding her concerns.He then arranged to travel to customer's home to pick up vehicle to complete the requested repairs/ work.According to him, We received the Honda CRV last weekWe replaced the key fob to a new key, put a new cargo net in, and we painted the vehicle for her Also the screen was cracked so we replaced that, and a plastic piece that was scuffed we also replacedWe took care of all the concerns and brought the vehicle back to Syracuse[redacted] , please let me know if you have any questions, or if further assistance is needed.Thank you.All the best, Justina [redacted] Customer Concern SpecialistCarbone Auto Group

The New Manager along with the GM have been involved with this complaint as to dateMr [redacted] did in fact receive BMW shirts from the dealershipIt is at this time we feel that this time we have satisfied this complaintSincerely;Debra [redacted] Administrative Assistant Carbone Auto Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Not only did I have to buy my own mats, I had to buy windshield wipers because they were ripped, get an oil change, buy new filters because they were filthy I NEVER received an option to replace the vehicle as I would have immediately When they supposedly shampooed the vehicle it wasn't shampooed, I waited for them to do it Water was used..then they sprayed this horrible orange deodorizer The dander is still between the seats just as when I bought it The stains are still there, it smells when the heat is on so I leave the windows open at night The vehicle is rusting, the gas mileage is not what Vinny said it would be, they wouldn't show me the original bill of sale that I signed with him, they overcharged me, they got me a loan for YEARS..I did not know about that until Mr [redacted] had me sign all the paperwork in a HURRY no less because other customers were waiting No, they shouldn't feel that I am satisfied I'm disgusted I was taken, lied to, treated like I was imposing when I would call with a complaint I have ALL my emails saved.This whole sale was not at all what I would expect from a supposed reputable company I want another vehicle as I stated in my first complaint I want LEATHER seats so there isn't any chance of stain and smell, I want the gas mileage I asked for, I want a loan for years as requested, NOT at $per month I want a vehicle that isn't rusting, now the fan belt is going This vehicle is not acceptable and neither was the service from CARBONE or their staff.If at all possible, I would like this transfer of vehicles done within the next couple weeks As for the money I already paid on this vehicle which is $1,204.92, I want that taken off the next vehicle that I will receive and I want a portion of my existing loan which is bringing me to the heavy financing lowered If they have a white [redacted] with leather seats available, that will be fine I purchased one and it is a wonderful vehicle It was not new, it was a [redacted] MESSAGE FROM BUSINESS:We received a Revdex.com complaint on [redacted] stating the following, she wasunhappy that there was dog dander between the seats, the vehicle is rusting, the SUV gets 14.5gallons of gas per mile, and she had to buy her own car mats.Nissan has cleaned the customer's vehicle twice, including shampooing the seats andcarpets to remove the stains, smell and danderDoug [redacted] , General Manager of Nissan hasreached out to the Customer to confirm that this resolution is satisfactory, or, in the event it is notto explore replacing the vehicleUnfortunately, he has not heard back from herTherefore, at thistime we feel the customer should be satisfied with the resolution of this complaint.Thank you,Enessa MCarboneCo- Owner

Revdex.com: I [redacted] have not physically looked under the vehicle for any further oil leak as carbone states nor have any paper work on any of the terms we discussed as far as warranty is concerned! Im not sure where there getting the information from about me looking under neither the car to see the oil leak was taken care of but I don't appericate having words put in my mouth !!!! So at this time , untill I have paper work from carbone stating that the oil leak is fixed#the smell of burning oil in the car is gone #the engine noise is straightened out &#the warranty is extend I cant accept there offer ! I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been in contact with a Vice President, Allen, concerning this issueI requested that either I recieve $5,back and have the vehicle fixed or that he trades me out of this vehicle to a newer and better dodge truck with the cummins engine in itI was very straight forwardI am still waiting for a solution to the problemRegards, [redacted]

On 12/05/we received a Revdex.com complaint from customer *** ***, he was upset his vehicle was not repaired as promised when he purchased the vehicleHe has since been in with his vehicle and has had all of his concerns addressed and fixed with RO# *** (attached)It is our belief that at this time the customer is satisfied with this resolutionThank you, Janessa ***

I spoke with Kevin ***, the GM at Carbone Subaru probably about weeks after the initial complaintHe stated he would attempt to get me out of my current vehicle and into a new vehicleA few days later, he proceeded to contact me stating he wouldn’t be able to get me out of my lease because
there were too many payments remainingHe stated that if I should need a rental due to services with the car, he would get a vehicle from Enterprise Rental due to the age restriction on renting vehicles placed by SubaruSince I have no idea way to guarantee this to be the case, I had another issue with the vehicle recently where the center dashboard infotainment system was black and would not respond to touchI’m still very upset with the fact that I’m paying over $for a vehicle that is constantly having issuesAll I want is to get out of this lease and move on with a new vehicle and at this point a new automotive groupWe still have not heard back from Carbone’s Corporate Office after making more than attempts to get in contact with themI don’t think that’s a fair way to treat customers that have purchased more than vehicles from their dealerships within the last years

On 9/1/we received a Revdex.com complaint from *** ***The customer had a $coupon that was issued by Subaru of America back in early 2015; customer used it several times at Carbone Subaru for vehicle repairOn June 3rd customer came to our dealership, Carbone
Subaru and had a $repair performed, upon completion the repair was submitted and funded for a total of $This was the remaining balance of the couponThis happened in error by either Carbone Subaru or Subaru of America we are unable to determineThe $balance was not realized at that time by any of the parties, customer, Subaru or Carbone. Our Vice President of Fixed Operations had reached out to customer *** *** as well as the service department and Subaru AmericaThe issue was resolved in several ways; the customer was given a $service coupon from Subaru of America for use at any Subaru dealerCarbone Subaru has sent her an offer for $in additional service credit for use in our Carbone Subaru store in Troy NY Customer had her most recent service paid for her inconvenience and understanding with the situation (approx$50.00)The customer was satisfied with the outcomeWe have agreed to follow up with customer via email with a written agreement as to how she can redeem her Carbone service creditCustomer was appreciative of the communication with herMs*** was provided the Vice President of Fixed Operations cell phone number to follow up in any way necessaryThis issue has been resolved to customers satisfaction.Thank you,Janessa ***

On 5/04/we received a Revdex.com complaint from *** *** regarding his Subaru ImprezaThe customer stated that the vehicle was not shifting properly and was making noises while he drove itOur Senior VP of Fixed Operations contacted the customer; the customer was more upset with his Subaru
product rather than the Carbone service departmentThe vehicle had failed transmissions and various paint defectsTo help the customer we contacted *** ** *** and had Subaru pay for new tires for MrMarion that were installed on 5/24/(** ***)The customer was very happy with the outcomeThank you, Janessa P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12580732, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I wish to reject at this timeI do not wish my
vehicle to be worked on in the Bennington locationIf Carbone agrees to have to Troy NY location change transmission and lines I will accept offerQuestions may contact me at ***Attached is the findings from *** *** ***
Regards,
*** ***

Complaint ID: ***
May 5, To whom it may concern: We received a Revdex.com complaint on *** *** stating the following, he has brought his vehicle back the dealership times for vehicle repairs for the same issue, the problem has not been resolved and he feels the dealership has not been good returning his callsSean ***, Fixed Ops Development Manager drove the vehicle and the original oil leak is gone, now there is one in the rear, which is currently being fixed by the dealershipHe has been given a free powertrain warranty & shown the underneath of the vehicle and no leakHe also has been given his next year free basic maintenanceTherefore, at this time we feel the customer should be satisfied with the resolution of this complaintThank you, Debra *** Executive Administrative Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to state that yes I do owe a higher amount on my lease but I am just over a year before the lease is out, so getting out of it I didn't think would be too difficultBut more importantly, Kevin did reach out to me regarding my issue, but I only spoke to him twiceOnce was regarding the attempt to get out of the lease, and the second time was stating that he would not be able to get me out of my lease but would help me with a rental car in the futureSo to state that I have been contacted several times is because any chance I would've gotten, I would've gotten back to Carbone immediately, which seems to be something that their corporate headquarters does not doI commend people for when they go above and beyond to assist a customer but these issues have left not only myself, but my family in disgust with the Carbone Auto GroupEspecially since the corporate headquarters couldn't be bothered to call myself or my mother back after several attemptsI can safely say that we will no longer do business with any Carbone dealership after this issue.Regards,*** ***

September 3, 2015*** ***
*** *** ***
*** *** ** ***Dear *** ***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know.We're
sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in amanner that reflects the high regard that we have for our customers, we've notified the proper department of your complaint.We deeply value your relationship with Carbone Auto Group and are committed to providing you with the highest level of service simply because our customers deserve the very bestIf you have any further questions or comments regarding this matter, please feel free to discuss it with me, Shane H*** at ###-###-####.Thank you again for bringing these matters to our attention.Sincerely,Shane H***Fixed OperationsCarbone Auto Group

Good Afternoon ***This update is in regards to Case ID# *** *** ***: The General Manager of our Dodge dealership contacted the customer on November 12th, and arranged to meet with him at the dealership to address the issue with the oil pan.Our service department replaced the
oil pan while customer waited, and customer was satisfied with the results.Please let me know if you have any further questions.Thank you! Justina ***Administrative Assistant Carbone Auto Group*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

On 5/2/we received a Revdex.com complaint from *** *** about her sales experience at Carbone Dodge Chrysler Jeep RamOur VP of Variable Operations Alen *** has made numerous attempts to contact Ms*** and has left voicemail messages for her to return his call and still has not heard
back from the customerShe was also contacted before we received the Revdex.com complaint by our General Manager, Allen Hutchings, of the Carbone Dodge dealershipSince filing the complaint with the Revdex.com, the customer has had her car serviced on 5/11/at our Dodge dealership and the dealership has paid the bill for the repairs (*** ***) of check engine concern, exhaust rattle and brake suspensionSince then, we have made numerous attempts to contact her to discuss remaining concerns; however no response received from the customerAt this time, a gift certificate for a full reconditioning package is our best solutionToday we have mailed the $gift certificate with business card directly to Ms*** for an appointment at her convenience Thank you,Janessa ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Shane went more than above and beyond to make sure the outcome was wonderful and I couldn't be happier. Regards, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and reluctantly find that this resolution is satisfactory to me. They showed no remorse and made no apologies to me about everything they put me throughMy father took the car up to have the part put inHe ended up waiting 1/hoursThen he was told that the car was "right outside" and had to walk all over to find where "right outside" was! (My father is elderly and walks with a cane! They couldn't bring the car to him?) AS for their "attempts" to contact me? Untrue! When they finally got me by phone I was told they had been calling the wrong number and I never got the card they sent because "it must have be sent to the wrong address." Hey, let's throw the office staff under the bus! Well, I just want to be done with themSo, fine I'm "happy." (that's sarcasm)Regards, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Good Afternoon,This is an update and resolution of customer complaint number *** ***.The General Sales manager of our Dodge Chrysler Jeep location made multiple attempts to contact customer when the part came in to the dealershipAs of today, the Manager has contacted me to let me know that
the repair has been made and the issue is now resolvedPlease email me if you have any further questions on this matterThank you, and have a great day .Justina *** Executive Assistant Customer Service Specialist *** *** ***