Citi

Review: My account was taken over by a new card holder

My name is [redacted], I used my best buy credit card to purchase two item, a tv and a camera. I have made consecutive payments (double plus payments) on time and early. I have never missed a payment in over a year.

I scheduled payments far in advance. About 4 months ago my account was transferred to a new billing company. They then sent my "new card" to an incorrect address.

I called multiple times and spent many hours on hold with tons of different CS agents. All of which did not help me understand what was going on with my account or how I could get my new account number so I could make payments.

so 3 months have gone by with no way to make a payment. I am coming up on my last scheduled payment in DEC.

Then in the mail came a new credit card with a zero balance, I never asked for another account so im sure that my credit was checked and my credit score will now suffer. My credit is very important to me.

I will not use Best Buy again and am very upset that my credit will suffer when in reality I have been a model consumer never missing a payment.

I would really appreciate a gift card or some kind of reimbursement from Best Buy for my time spent on this matter.Desired Settlement: I would like an apology for my hardship in this matter and a gift card for my time spent trying to fix an error that should have taken less than 3 months to fix

Business

Response:

Dear [redacted]:

Your recent complaint, filed on behalf [redacted], regarding his Best Buy Credit account issued by Citibank, N.A., has been forwarded to us response.

We certainly regret any inconvenience or difficulty [redacted] may have experienced with his My Best Buy Credit account. Citibank, N.A. took over the accounts on September *, 2013 from Capital One. Our records reflect that during contact with [redacted] in September, he indicated he no longer was in possession of the original credit card for his account. The card information is a requirement for registration in our Account Online feature. Thus, his original account number was flagged as a lost card.

During the process of establishing a new account number for [redacted], he was sent a new card ending in [redacted]. However, his original account balance was not transferred correctly to the new account number. We have since set up another new account ending in [redacted] and a card was mailed to [redacted] on November **, 2013. The credit card should arrive at his home address within the next 10 days. His balance of $292.91 has been transferred correctly to this account number and all detailed notations for his account history. There has been no derogatory credit reporting for any of the accounts. We have closed the account number ending in [redacted] and ask that [redacted] destroy that credit card.

Regrettably, upon receipt of the new card ending [redacted], he will required to again register that account within the Account Online website in order manage his account online. As a customer accommodation, we have issued a $100.00 credit to his account, bringing the balance to $192.91. The credit will reflect on his December billing statement and will not $25.00 Minimum Payment Due by December **, 2013. We truly apologize for the inconvenience and appreciate the opportunity to respond.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I never received a statement for five months on a purchase charged of the amount $107.71. [redacted] charged me $107.94 in late fees refusing to reverse

On May [redacted], 2015, I received a notice via [redacted], in regards, to a payment/bill not paid for a product bought at a [redacted] store on December **, 2014, in Reno, Nevada for the amount of $107.71.

I spoke to one of the representatives about this and informed him I never received statements for the purchase and he stated the statements showed online statements only (in which I contest NEVER signed up for) and the statements were sent to my email address. I informed the representative, [redacted], I never signed up for email statements and I had not received anything by email. [redacted] verified the email address and it was found to be a wrong email address. I again requested a reversal in late charges and [redacted] informed me I would have to contact the collection department on the next day to speak with them. I paid the $107.71(amount of original purchase) and received the confirmation number of the transaction.

On May [redacted], I called the collection department. Not only were they rude, but spoke to me in a manner of being a liar. I explained to them (representative and the [redacted]) of what had happened and she again insisted I changed the statements to online only and the only thing they were going to reverse is $35.00 in late fees. She insisted there were numerous calls to my cell phone (no calls/messages received) as I can guarantee if I knew this was a matter it would have been handled promptly. I informed her I wanted my account closed and will never use [redacted] as a merchandiser again. She was uninterested in keeping me as a customer and informed me if I did not pay the balance in full I would be jeopardizing my credit and more charges would incur. I informed her I was driving to an appointment and I would deal with this when I got home.

Later that evening I called and spoke with a representative, [redacted], and I paid the remaining balance of late fees of $107.94. I gave [redacted] my corrected email address and confirmation was forwarded to me.

I never received any notification that this was in a collection status and late fees and interest was incurring until five months later. No notification by mail or notification by phone!Desired Settlement: reimbursement from [redacted]-Citi group for the late fees paid

Business

Response:

We responded to the customer on May **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: My payment history through Best Buy's credit has a payment 30 days past due that is unwarranted. My creditor through Best Buy has switched 2 times in the past few months and 3 times in the past year or so. Every time a new creditor is assigned my contact information is incorrect and I do not receive statements, bills, notifications, etc. regarding my account balances. For November Best Buys contracted creditor Citi group did not notify me of my accounts due dates or amounts. I received absolutely no correspondence. When they called me (after my bill was 30 days overdue) I promptly made payment, updated my contact information that had not changed, and was told that I would receive notifications moving forward. As of Jan. [redacted] I have yet to receive any sort of billing or information regarding my account statuses. When I looked up and called the Best Buy account number to make a payment I was told my payment was due 2 days later. 48 hours until my payment was overdue and I had not yet received a single notification, bill, or correspondence in any form. I made my payment and transferred to a customer service representative who then told me the reason I have not been receiving any bills, account info, or correspondence is because I have somehow been signed up for paperless billing, despite not having an online account registered, and with an incorrect email address on file. I was told by the representative [redacted] that this was the reason I was not receiving any notifications or bills. I have no problem paying the money owed, I have no problem with the product I received, but I have very serious concerns with the way Best Buy refuses to contact me or send me any sort of billing notifications despite clarifying my contact information and requesting it multiple times.

Product_Or_Service: ElectronicsDesired Settlement: DesiredSettlementID: Other (requires explanation)

I am requesting my payment history be reflected to show that my payment for November was not 30 days late, but rather not collected within 30 days as a result of Best Buy failing to notify me of the amount and dates due. I would like that information updated so that the late payment is removed from my credit history.

Business

Response:

Dear [redacted]:

Your recent complaint filed on behalf of [redacted] has been forwarded to us for review and response. Citibank, N.A. is the issuer of the My Best Buy credit card.

We have adjusted the payment history of [redacted]'s account to remove any derogatory marks. In addition, we have submitted an update to the credit reporting agencies, Equifax, TransUnion and Experian, requesting that his My Best Buy account be reported paid as agreed. Please allow these agencies 4-6 weeks to update their files.

Our records also reflect that [redacted] is enrolled in paperless statements. If he wishes to de­-enroll in paperless statements he may do so online at [redacted] or by calling our Customer Service at ###-###-####. Our telecommunications num ber for our hearing impaired customers is ###-###-####.

Should your office have any further questions regarding [redacted]'s account, please feel free to contact us at the address listed above.

Sincerely,

Review: We have been best buy customers for a little over 5 years now. We had a promotional offer that was no interest with payments that expired in November 2013. Upon receiving my bill in December I noticed that the interest charges of $600 had been applied to account. I don't understand why this was done since I hadn't even received my December bill yet to be able to pay off my promotional balance so to no incur this interest fee. I called in to speak to someone about it and the best that I was offered was a credit of half that interest charged. This I feel is unacceptable since I was never given the opportunity to receive my bill and pay it off. I did pay it off over the phone with the representative I spoke with however I would still like my entire amount back. As I said we have been loyal customers for the last 5 years and are in the market again to upgrade our entertainment systems. As much as I love shopping with you I may have to look at other options if I'm going to be treated this way. I look forward to a response. Thank you kindly.Desired Settlement: DesiredSettlementID: Refund

$300 in remaining interest credited back to our account

Business

Response:

Dear [redacted]:

Your recent complaint filed on behalf of [redacted] has been forwarded to us for review and response. Citibank, N.A. is the issuer of the My Best Buy credit card.

We have completed our investigation into [redacted]'s My Best Buy credit account. Our records reflect that the billing statement dated October **, 2013 advised that [redacted] must pay the promotional balance of $1,190.05 in full by 11/**/13 to avoid paying deferred interest charges. We received a payment of $25.00 on November **, 2013. Because the promotional balance was not paid in full by the due date, deferred interest charges totaling $591.98 billed to the account. Our records show that [redacted] contacted our Customer Service Department on December **, 2013 and half the interest fees totaling $295.99 were credited to the account. We have included copies of these billing statements for your records.

As a goodwill gesture, we have credited an additional $295.99 in interest charges and [redacted] will see this credit on next month's billing statement. Please note that this credit is a one-time courtesy that will not be extended again in the future.

Thank you for your patience. If you have any further questions, please contact us at the address listed above.

Sincerely,

Response Unit

Review: My credit card is part of the "Driver's Edge Reward" program. In order to receive the dollars accumulated, I must purchase a new or used vehicle. I did purchase a vehicle and supplied all necessary documentation, however, I was not able to obtain a new registration. This is because the car does not run, and I was unable to get an emissions test. In the State of Tennessee, a driver must obtain an emissions test in order to receive a new registration.

I have been a cardholder since 2002 and carried a balance of $23,000 on my card, paying an average of $400 per month in interest. I have since transferred the balance to another bank and will obviously not use my Citi card again. But, I still believe that I am entitled to the $1,500 in rewards dollars that I requested, as I went through all necessary steps in order to provide proof of sale.Desired Settlement: Receive the $1,500 rewards that I requested.

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order using my Citi ThankYou points earned from using my Citi credit card on July **, 2015. Order ID was [redacted], and order was for a $50 [redacted] gift card. Citi claims they will mail the card from within 1-3 weeks of the order.

As of August **, 2015, I have not received the card and the order status is still in "Processing". I have contacted Citi twice about this matter: by phone on August **, and by live chat on August **. The representative from August ** told me just to wait to let them process the order within the 3-week timeframe. This did not happen, so I contacted another representative ("Anthony") on August **.

"Anthony" told me there is an apparently indefinite delay on the processing of gift card orders, and gave me the option to cancel the order. I chose to cancel the order, but the order cancellation has not yet processed. My order still shows as "Processing" and I have not been refunded the points used on this order yet.

In the meantime, the item I ordered (Walmart $50 gift card) is still available to order on the Citi Thankyou website and does not say anything about a delay on gift card fulfillment. This seems rather misleading to me, almost like a bait and switch tactic.Desired Settlement: I would like Citi to follow through on the giftcard order I placed using my Thankyou Points, and give me an opportunity to have the order fulfilled within a reasonable amount of time.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with a representative from Citibank who called me. She told me that the refund of the points was in progress, and that I'd see my points refunded within (approximately) 1-3 weeks. The "1-3 weeks" figure is approximately the same time frame I was given by representatives I spoke with before as to how long it would take for me to be sent the gift card I ordered or receive my points back for the cancelled order.At this point, I still have not received either the gift card I ordered nor been refunded the points. I am still waiting for Citibank/ThankYou to actually refund the points, and am not certain how long it will take to happen (or if it happens). Therefore I cannot consider the issue fully resolved at this point.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I tried to register my Citi Credit Card yesterday. The online Service had issues and did not let me register and after trying it for several times, my account was locked and there was a message to contact the Customer Service.I contacted the Customer Service, after several minutes on hold, spoke to a [redacted], he kept putting me on hold for several times, to have someone at technical support on the phone but after about 40-45 minutes, I told him that I could not stay on the phone any longer, asked to talk to an [redacted], no one was available, asked for a call back from an [redacted] by Monday (today) noon, but never heard back from any one. Called back the customer service, asked the [redacted] to talk to an [redacted] but was told that no one was available!It'd been the first time that I tried to register a credit card online and was giving me such a hard time!The customer service has wasted so much of my time and energy!Desired Settlement: A call back from Citi Cards Executive office, explaining all of these issues and have the issue resolved!

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Citi aka OneMain Financial has harassed me for 6 months saying I owe them more money than I paid. I paid then every month $125.00 even when my statements said I had no payment due for that month. What was happening was my payments were being applied to interest and nothing to the balance. I feel they stole over 600.00 from me and harassed me every day.

Review: Citi Cards is charging late fees for payments that have been received prior to the due date stating that the payment was "too early"

payments have been made as follows

10/* - $150 for October

10/** - $150 for November

11/**- $150 for December

12/** - $150 for January

The Due date is on or about the[redacted] of each month, and the statement says that the payment "must be received by date listed above"

Each and every payment (acknowledge by Citi Group customer service) has been received by them before the dates on the statement, however they say when called that they want the payment between a certain time period.

No place on any statement does it say do to pay before this date.

They are currently charging $97.98 in late charges for paying early.

I paid the card off to include late fees after talking to the customer service agents and realizing they were running a scam to collect late fees for early paymentsDesired Settlement: Since the card is paid off I want a check in the amount of all late fees charged to the card (not a credit on the card)

I want a letter stating that no negative information will be reported to the Credit Bureau

I want citi to reimburse me for checking my credit report for a period of 1 year to ensure that no negative reports have been made against my credit and if they do report negative information I want them to pay to have the information removed and my credit restored and pay for my time that it takes to deal with the removing,finding, etc... the negative information.

a letter or apology admitting they that there billing practice is deceptive and mis leading.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:They sent me a refund, but did not acknowledge in writing that no late payments were made. If they read the dates of payments made all were before a due date, they refuse to acknowledge for what ever reason that they received a payment above the amount due before the due date. They are saying I made payments to early and in turn are calling them late. They should refer to my original letter that clearly laid out the payments and due dates and all payments were before the next due date. In clearer language they received more than the amount due prior to any due dates, if they counted it in another cycle that is not a payment that I missed that is a issue with their system, or a way to gouge for extra charges.I need in writing that "No late payments occurred".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I have nothing in writing to show that NO late payments were made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On September [redacted], 2014 I called Customer Service [redacted] at: [redacted] to redeem points as an authorized user of the account holder primarily issued to my father-[redacted] who authorized me to redeem his points which totaled in the amount of: $120.00 to [redacted]. I was instructed that this conversation was being recorded for quality assurance. As of today, I have not received the [redacted] redeemed points card in the amount of: $120.00. I have always been an authorized user of this account managing my dad's payments on schedule as to relieve him of having to since 2012 I believe... Since the time I have initially had to report Sears auto department for billing me for services not rendered on my vehicle I have learned that sears is not reputable business. Ever since then I have many, many, many complaints regarding similar acts of dis-honesty made by Sears' Representatives...

Product_Or_Service: Gift card

Order_Number: * Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

[redacted] to redeem points as an authorized user of the account holder primarily issued to my father-[redacted] who authorized me to redeem his points which totaled in the amount of: $120.00 to [redacted].

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I used to receive points back through Citi on my credit card. I could just turn in my points for gift cards, etc. A while ago Citi discontinued my card and put me into a new card the Citi Diamond Preferred card. I could still accumulate points, but as I recently found out in order to redeem the points you have to actually buy more merchandise. So, instead of just turning in your points for a gift card, you turn in a certain number of points in order to get a discount. For example, you spend 45 dollars to get a 50 dollar gift card. So, you have to purchase more stuff in order to get any sort of benefit out of the card. I just recently found out that they switched me to this card with a different point structure, but I have accumulated 4,827 points. Under this card you earn one point for every 10 dollars spent. I spent 48,270 dollars to earn 4,827 points that I have to spend more money to redeem. I should have been notified that the card I was being switched to was drastically changing the way my points are earned and redeemed.Desired Settlement: A very conservative estimate of what my points are worth is one percent of 48,270 dollars. So, my points are worth $482.70. I would like a gift card or cash back ([redacted], cash, etc.) to make me whole again for switching me to a program where I essentially can't use the points. I spoke to Debby a supervisor in [redacted] (id [redacted]), after speaking with both a Citi Customer Service Rep and an [redacted] Customer Service Rep who did nothing for me. Debby was the first one to offer me something, but she offered me a 100 dollar credit on my citi account. I told her that that was an insult and wasn't even close to what is being competitively offered on the points market. She effectively offered me two tenths of one percent for my points! I have been a card member since 2004 and I would like this issue resolved. One percent for what I spent is a very fair payback considering there are a lot of cards offering 2, 3 and even higher percent.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The business did correspond with me and all their representative offered me was three tenths of one percent on the over 48,000 dollars worth of points that I have. They offered me a 150 dollar credit, which is quite honestly insulting considering one percent back is the minimum that almost every credit card company is offering. I feel I am deserving of at least one percent back. In fact Citi offers a card right now where they offer 2% back on all purchases unlimited. I feel I am deserving of this because Citi did not adequately notify me that they were changing my points program and instead allowed me to accrue over 48,000 dollars worth of point before I found out on my own that the points are pretty much useless. In order to redeem the points you have to buy more merchandise through Citi's partner website and the points only get you up to 5 to 10 percent off that merchandise. I really feel like Citi is ripping me off and taking advantage of me and they did not notify me of this new type of reward program they were switching me in to. Under my old reward program I could just turn in my points for gift cards or cash back and I did not have to spend any additional money. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contacthim/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On October [redacted], 2013 at 1:02 p.m. I went to Citibank to see [redacted], Customers Relations Manager to complaint about [redacted], Citibank Business Credit Cards Representative, cell phone ###-###-####, but she was in vacation. She will be returning on October [redacted], 2013. On October [redacted], 2013, I went back to Citibank, and she had the day off. I called [redacted] directly and I explained that I was tired that he was lying to me all the time about the setting up of my Credit Card Machine to process Snap vouchers. I said to him that the first time when he showed off in my store he was rushing and pushing me to sign papers and lease the machine and now that I want the machine set up it was very difficult to get in touch with him.The first time we signed papers was on August [redacted], 2013 and I have been lossing business with the snap vouchers since a week after we signed papers because he prommised me that the machine will be ready within a week. I told him that I went to see [redacted] but she was in vacation. He said to me that he was not lying but the problem was that I have to sign some new forms that were required by the New York State Department in order to process Snap vouchers. That he will be in the Deli-Grocery within the next 30 or 45 minutes. He never showed off, he never called back. I was waiting and waiting since October [redacted], 2013.I had left several messages to [redacted] and she never returned my calls. I call him on 11/**/2013 and told him that I will file a complaintwith Revdex.com and he rushed to the Deli-Grocery and brought all the new papers to be signed. At the same time he told me that he was not afraid if I want to file a complaint. That filing a complaint is just filing a complaint and that is it. That he cannot hold me to do so.So far nothing has been effective and I would like to cancel the lease contract that I have with Citibank regarding the Credit Cards Machine and go to Chase Bank.Desired Settlement: That I can cancel the lease contract that I have signed with Citibank throughout [redacted] without any penalties against me and cancel also all my bank accounts with them.

Business

Response:

Citi Merchant Services client, [redacted] from - [redacted]'s EBT payment acceptance was delayed due to the client did not providing the required documents on time. The client had to exchange the pin pad they had for one with Citi Merchant Services encryption, but the customer-owned pin pad was not provided when requested. When the pin pad was exchanged for an encrypted pin pad the EBT entitlement set up.

[redacted] signed a Merchant Processing and First Data Global Leasing Agreements which outline the obligation terms and pricing dated 3/*/13. The Merchant Process Agreement does have a three year obligation and the equipment lease for the [redacted] at a cost of $21.94 per month, exceeds that by one year for a total lease term of four years.

An approval has been granted as a good faith gesture to honor the client’s request for the termination of equipment lease without further financial obligation and to waive the Early Termination fee. The merchant will be required to return the equipment to us to avoid future charges for non-returned equipment.

This resolution was communicated [redacted] who was very pleased with the outcome and gave his consent to terminate Citi Merchant Services account - [redacted]. At the merchant’s request, contact was made to his accountant, [redacted] to update him on the equipment return requirements.

We considfer this matter resolved and closed

Business

Response:

[redacted] and First Data Merchant Services had entered into a 3 year contract for Credt/Debit card acceptance. Merchant wanted to acccept EBT cards as well and per the rules set by the State of New York, merchant was required to update his pin-pad to an encrypted device. Merchant did not want to pay for this device and filed this complaint.

First Data has closed the merchant account and waived early termination fees and lease obligations per [redacted]'s request as a good faith gesture.

Citi considers this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand Citi's position. They will never accept publicly their people mistake to avoid any demand against them. I have lost EBT business for more than three months because their people's negligences, however they continue talking about "the pin-pad to an encrypted device." My question to them is this? Their agent did not know about the pin-pad to an encrypted device from the beginning of signing the contract or handling any paper for EBT services? If the agent know that I was rejecting the purchases of the "pin-pad" from the beginning why he made a couple of trips to my place of business wasting his gas and time with me? They have to be more responsible with their answer and face reality. They made a mistake and period. How difficult is it? It is very disrespectul what they said "Citi considers this matter closed." What am I, an stupid customer? I will continue with this case until they face the reality and apologize to me for made me lost three months of EBT business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Seeking some type of assistant with loan an agent told me the only option would be to close the account and work on paying it off. I told the agent that that's okay never mind because I needed to keep account open and that I would pay the best way I could. That payment in full was made on time. In Oct I got behind because I didn't get paid near the due date. So as I'm setting up arrangements with another agent I mention that I have not received my new cards. She checked and stated that the account was closed at the end of Sept. I told her to cancel those arrangements until someone could tell me why it was closed. They stated my credit. I told them that even if my payments were late that they were always paid. I had already let the agent I talked to about the hardship know I was having medical issues concerning my [redacted] and that I had fallen behind but was working to get everything back on track and I needed for the account to stay open. I received a call from someone at Citi and explained to her what was going on. She stated that there were several options that they could have offered me without closing my account. I let her know I would be filing a report.Desired Settlement: I want the account back open and the closure taken off my credit report. Then I'll start making payments

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have not recently spoken to anyone with citi since an agent stated that the guy I spoke with at [redacted] could have offered me assistance]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Review: I requested for a replacement credit card 15 days back. I was told that in 5 to 7 days I would get the card. Now after 20 days I am getting a mail telling that it is an acknowledgement of request for replacement of card and in next 15 days I would be getting the card.Desired Settlement: I would like the replacement card be sent across immediately. And a reason of why this haphazard behavior. Interesting my roomie requested the replacement card and for him it was supplied overnight without any charges too.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The plan was to have a discussion again on [redacted] (today). And this haste of Citi in just closing a trouble ticket is not acceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: There is an open account showing for Citi-BP oil on my credit report and I have never had an account with CITI. I would like to have this information removed from my credit report.Desired Settlement: Contact the credit bureau and have the incorrect information removed from my report.

Business

Response:

We will be responding in writing via the U.S. Postal Service to the customer as of February **, 2016. The customer should allow 7-10 business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Review: I have received called from Collection company 5/**/2015 asking for bill collect Which I am not aware of it.

I have called [redacted] asked about

I have received called from Collection company 5/**/2015 asking for bill collect Which I am not aware of it.

I have called [redacted] asked about the charges lady was very rude I asked her what are those charges are she explained purchased happened on month of December 2014, I asked her where is the bill I'm not sure about the charges she said you did paperless billing I asked even if I did paperless billing why are you calling me after 5 months,if bill not received you should called after 30 days or later why calling after 5 months to notifying through collection agency.

First thing I don't recognize that transaction , there website make people click on paperless billing so they can get ripoff with collection and late chargesDesired Settlement: Because of that reason my credit got collection points which in my credit history never delay any credit card or loans.

I applied other credit card they deny me.

I need proper compensate from [redacted]

Business

Response:

Tell us why here...We have corresponded directly with [redacted] by mail. She should receive the letter within 5-7 business days. If you would like to further discuss the resolution, may I suggest you contact her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received any documents from credit card company , she said , your purchase receepit will be mail I have not received yet and we sent you an email I asked send me proof you sent me an email I am still waiting, If they resolve the issue will be fine other wise I have to have my attorney handle it because of this two company let me down that give me mental depredation cant sleep at night.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received the statement and the receipt however that receipt is not recognize and neither is my signature on the receiptIf you remove those charges it will fine other wise I have to file law suit to [redacted] because I was under the impression that card was offer by [redacted] I am giving you June ** 2015 than I will have to go legal.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi.

Review: Dear Sir or Madam,

I was informed on the news that [redacted] was going to remove all charge offs that were sold to 3rd party agencies. This was part of a settlement with the Federal government. These charge offs affect my ability to get a job, loan, etc. I had a Sears-[redacted] Card & [redacted] AA Card. Can someone assist me with this situation? I would appreciate any help in this matter. Thanks again.Desired Settlement: Removal of [redacted] & Citi-AA charge offs from all credit reports due to settlement with federal government.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly?

Review: I'll give you the entire story.

Back on April **, 2014, I ordered a stereo from some company in China. I went through [redacted] while using my CITI credit card for the actual payment. I figured I would be protected. It took 1 month for it to arrive. I got it installed, turned out to be NOTHING like the description of the product, after about 5 or 6 emails to the merchant they finally responded and they admitted that the stereo had a software upgrade that changed all the software. the unit kept freezing, had to reboot it all the time it was not doing its job as a stereo. nothing really worked right. it was physically different from every piece of documentation on their website. I even sent them [redacted] videos illustrating frustration and lack of functionality. after about 2 weeks of that I requested an RMA. they never responded. I finally had to yell at them to get them to issue an RMA. I sent the device back. they received it about 2 weeks later on their doorstep. they told me I needed to wait for a week for processing the refund. The total amount is $613.34.

This is about mid march now of 2014. I waited and waited, emailed them, no response. online chatted with them, got promises no resolution. they said they contacted their finance department. they said the money was taken out of their account. turns out that was not all the way true.

I finally opened a dispute with CITI. emailed them back and forth with every single step I made to get this resolved. I have a complete thread, copies of online chats, etc. CITI told me I needed to wait 45 days minimum for the merchant to respond. they gave me a preliminary credit to my CITI card. The merchant was not truthful to their response, CITI pulled the credit away after the 45 days expired. I was dealing with the merchant again trying to get this resolved but got nowhere. they told me to contact [redacted].

I contacted [redacted] They told me the money was not physically pulled from the merchant's account so they were going to create a ticket internally to get that done. they told me to wait 3 days. I did. I called [redacted] back, they said the money was pulled out of the merchant's account on in july 2014 so they told me to contact my credit card company (CITI) Citi told me I needed to wait another 15 days for [redacted] now to respond to them...CITI told me to contact [redacted] cause they have not received the money. I call [redacted], they said to call CITI to get this resolved. CITI supposedly sent me a request for additional documents. I never got the first request. they sent it again wanting me to create some document and a signed letter proving why this refund is entitled to me and prove to them why they should refund this back to my account.

first thing - I sent the merchandise back to the merchant (I Have proof) second, [redacted] does not show any money refunded back to me. third, my account with CITI does not show a credit. only the first preliminary credit which they later reversed. now they still want proof?

I still have all communications to and from the merchant and CITI. I can supply you with anything you need such as that. if there was a way to zip up the files and attach it to this form i'd gladly do that.

As of today 9-**-2014 this still has yet to be resolved. I was on the online chat with some chick at CITI she said the time for disputes has expired and they "no longer have the case" and they cannot do anything for me. she told me to call [redacted] directDesired Settlement: all I want is the 613.34 that is supposed to be refunded back to me.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1) The money is not in my account. The issue will NOT be resolved until this has been completed.

2) what part of get this resolved don't you understand CITI? How many times does the customer (me) have to tell you to get this resolved however you have to?

3) It was CITI that told me to wait 45 days for the merchant to respond before CITI could act. Now they tell me too much time has passed for them to do anything. Now i'm supposed to call [redacted] direct?

4) CITI - Get [redacted] on the phone and get this resolved!! [redacted] refunded the money to CITI back in July 2014. CITI says they dont have it. [redacted] says they dont either. YOU (CITI) need to do your jobs and get this resolved!

5) [redacted] told me they are done with this. They said they have proof that they forwarded the money to CITI but they will not release that to me. They said they can release the proof to CITI however.

Do I need to call in and physically yell at some poor sucker on the phone before anything will get done?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter with CITI Bank has been resolved.

Sincerely,

Review: I have been a [redacted] Citi Card holder for several years and have never missed a payment. I called the Citi CS center in September after noticing that my promotion for zero interest recently expired. The CS rep said they would waive my the interest and late fee given that I paid the balance off that day. I rushed to the nearest [redacted] and paid the balance off in full which was 609.13 according to both the Citi CS phone rep and [redacted] in store rep.

I have been out of town for the past couple months and received a bill for $91 due to late fee charges for the late fee that was supposably waived with the interest fee. I called the Citi CS to try to resolve this issue and they stated that they could only go by the what was notated on the account by the citi CS rep back in September. I tried to explain that the rep said they would waive the interest which was over $500 and the late fee of $25 and it didn't makes sense for me to default on the credit card for only a $25 late fee, if I were to default I would have never paid the balance in "FULL". The only thing she could do was apologize and go by what was notated on the account regardless of whether the Citi rep forget to notate it.Desired Settlement: I just want the original late fee of $25 dollars to be reversed along with all of its late fees for not being paid. I also want this to not be reported to the credit bureaus.

Business

Response:

We have corresponded directly with our customer via [redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.

Review: My billing options are involuntarily changed so that while I am away with the military, my billing statements are not properly delivered to ensure pay

This is the second time that I have had to deal with this problem with my [redacted] card. While I am away with the military for training or Deployment, my paper bill is supposed to be delivered to my residence to ensure that the bill is paid. My account was switched to paperless statements, and no bill was delivered to my residence while I was preparing for deployment. I deploy within the next month and the response I was provided by representatives was inadequate and could not provide me a suitable timeframe to resolve the issue. Because my payment was not made, the non payment was reported to my credit score. I was told that a request would be made, but I would not be contacted in person and was provided with no timeframe. As I said I am preparing for deployment and have been in and out of the field and isolation. As I said this is the second time I have had to deal with this (The first time my return from Afghanistan) and am not sure if my address was properly updated on my account or not when I had spoken in person to the [redacted] employee, because the representative on the phone had given me different information when I had asked during the call, or why my account was set to paperless billing. This needs to be fixed NOW, before I leave and cannot be reached, which NO representative seemed to understand OR acknowledge. I will not give you a timeline to my departure because that violates operational security. The issue that needs to be fixed is the report to my Credit Report to ensure that my credit is unaffected due to this error that I am encountering for the SECOND TIME.Desired Settlement: All negative reporting removed from all of the Credit Reporting Agencies. Ensure that I am NEVER removed from paper billing for the remainder of my time with this account, AND most important Personal Communication before my departure.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No one has contacted me at all. This is a lie. I have not been in contact with anyone, received any calls, email or mail from Citi regarding this matter. THEY NEED TO CONTACT ME ASAP this is unacceptable!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have stated that I am leaving. I am currently staging for a deployment and cannot receive mail. SOMEONE NEEDS TO CALL THE NUMBER I PROVIDED ASAP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer on March **, 2014. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.