Citi

Review: Have this account since 1994 in that time I've been late once before this dec. ** 2014 late payment. Made payment of $50 by phone on 1/*/15 found out my credit limit was reduced by half . my problem is having an account for over 21 years accounts for nothing. I spoke with a [redacted] on 1/*/15 and she said the "computer does that and rudely said I could get an increase by giving information again. " I did rely to her that I was away at this time but would be looking into this with the Revdex.com. I also will be paying the balance and closing my account I will be taking my business somewhere else.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for my account limit to be returned to the limit it was .

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I was charged $821.43 on "deferred interest chgs" on a $450.14 balance remaining. Only method of notification was on company's website.

I had $450.14 balance remaining on line of credit (last four acct # [redacted]) with [redacted]. Without notice, I was charged $821.43 on ** April 15. I found out about this charge on ** May 15. I thought I had more time to pay this off, but I misinterpreted the terms of the offer. However, I was never notified that the time left on the 0% APR offer were about to expire, nor I received any type of notification. I live in [redacted] due to my spouse being Active Duty military, and we do not have access to our American cellphones and our mail arrives about a month later. I never received anything from [redacted] over the mail either. The only way to find out the time for our offer was about to expire was to actually go on their website, log in to my account and download the pdf statement. I spoke to [redacted] customer service rep, and I asked them to remove the outrageous "deferred interest" charge in order to immediately pay only the $450.14 remaining balance but they refused to accommodate me even though I explained we are a special circumstance due to my wife's military status and our remote location.Desired Settlement: I want [redacted] to reimburse the $821.43 of "deferred interest chgs".

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Review: For years now I've been dealing with a charge off to a student loan I feel I was set up to fail. I was late just over 30 days. Once that happened I was sent to collection dept. That was fine and understand that practice. But once there is when all the trouble started. There is no way to contact this group. You call the main number and they can't help you with that account and transfer to collections, where you sit on hold for ever or you can leave them a message where they will call you back at some point. Because I worked at a place with no inside cell phone signal I wouldn't be able to get a call back. Only a couple times did they call me back. With over 100 messages over a 2 month period. I spent many hours on hold. And the collection department closes at 5pm. So, to try to make payment arraignments is nearly impossible. I tried getting supervisors involved with the main call in number, but they where unable to help as well and had to transfer me. And I actually got to know some of them by name and they understood themselves about their collections dept. This account ended up being charges off and what I feel was premature to do and also feel that's what they're trying to do for some unknown reason. To this date I feel I've been done wrong and have other student loans that I was a 30 days overdue on and was able to work with them and everything went current shortly after. To this day it still haunts me. I would like an investigation and have someone try to reach the credit department. It's been a few years gone by, but I tried again and still can'tDesired Settlement: I want this item removed from my credit report and possible monetary damages this has caused me. I feel that if they're involved in issuing student loans there must be guidelines that they have to work to resolve late student loans. And I would bet they have an extremely high charge off rate compared to others. I just don't get it.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did contact your client 2 times in the past. They said it's a matter of public information. I feel you should not have put on my credit report due to the fact that this $75 copay was never properly billed. When I researched this it was sent to my prior address and I didn't receive it. Since this is a copay that has been paid, please remove this item at once. Thank You.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: [redacted] credit card using very deceptive tactics and charging interest accrued when item was paid off the previous year.

my [redacted] purchase was made in november of 2013 in the amount of $551(not sure what I purchased) on my [redacted] credit card. I selected the 18 month interest free option. today I opened my statement to find an interest charge in the amount of $319.92 and when I called to ask them why, they told me that I still owe $501 on that item...I then explained to them that I have been making monthly payments anywhere between $50-$100 for the past 10 yrs and why they didn't apply that to this purchase? I was told that "they don't do that", she said that the only way for them to remove that interest would be to pay that $501 right now...I told her that I was unable to do so at this time...my act # is [redacted] I spoke with [redacted] and asked her to close my act and I will not be making another payment to them until they fix this issue....Desired Settlement: I have closed the account and will not be making another payment to them until they remove the interest accrued in the amount of $319.92 I feel as if this specific credit card company from [redacted] is taking advantage of a lot of people..

Business

Response:

Tell us why here...We have corresponded directly with [redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.

Review: I have had Citi Bank Credit card since 2012 as a Citi Bank Simplicity card. A few months back I had called Citi Bank and updated my billing address and banking payment information with a representative over the phone named Chris. I had did this just as I had done with all my other creditors over the phone. However to my understanding Citi Bank representative did not change the information and not complete his given task over the phone. My Bank had merged with another bank at that time that I have all documents showing the merging of the two banks togeather, which was the primary reason as to why I had called in to update the account. The routing number on the account remained the same as the two banks had merged however the account number "last four" had changed so as a perfect standing customer with Citi for the past 5 ytears I did my part by calling and updating. Not once in these past years have I ever been late on any of my accounts and my credit history proves that with Citi and all my other creditors. on 4/* Citi by mistake took out a payment for $20 from my old checking account that was already updated. Next thing I know the payment was sent back because the citi representative had never updated my account information and address. Regardless of this error I still called and manually paid a payment on 5/**/15. This morning I recieved an alert from [redacted] that Citi had reported a 30 days late account status on my credit report. I had done everything on my end to make sure that citi recieved the information they needed to make sure I was always "just as I have been on" top of my payments. I have had a flawless history with Citi bank and have never once been in any negative status. As an addition I did not recieve any letters. emails, phone calls, and or text messages showing that my account was in a negative standing even after I had changed all the address for billing by calling in. This morning I had talked and was told different things and even at the end spoke to a [redacted] named [redacted] who understood my situation and wanted to change the information being reported, however she needs to go through the credit bureau dept in order for them to do that and update with all 3 Bureaus, which includes [redacted]. In adddition I also talked agent [redacted] rep id[redacted] and [redacted] rep id # [redacted]nd at last Timothy agent id#[redacted] and they kept on constantly transferring from one agent to another not knowing and misleading me into thinking that the next person would be able to help. Clearly I have done what a good consumer to Citi would do regarding payment information and billing information update by calling them few months back before all this happened.Desired Settlement: Removal of the "30 Day" late on all my three (3) [redacted] credit reports as soon as possible. I have been a loyal customer with Citi and this surely is not my fault and should be handled immediately. Thank you for taking the time out to read my information provided.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have failed to remove the info. I have called several times to follow up and they transfer me from department to department. Finally I get a letter in the mail saying they will not renove the late payment. Then I recieve a call saying if I can get a letter from my bank stating "united central bank and [redacted] bank merged" which I did. They have failed to remove it so far I have mailed over this document from my bank to them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I called Citibank prior to my travel dates along with the countries I would be traveling. My card was frozen and I was unable to access funds in [redacted]. I had to log in to the internet to identify the issue internationally which I accrued charges. I returned to the US and my card had a reduced access in which I was unable to access funds. I had to make a call close to 35 minutes in length to Citibank in order to access my funds. I alerted Citibank of my travel and am incredibly displeased with the level of customer service I received. I will be closing my account this week with this branch.Desired Settlement: reimbursement for international phone fees

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: Auto pay turned off without our knowledge x 2 making us delinquent and cancel our card. Turned over to collection agency - have not been contacted

Account # [redacted] - auto payment

Over a year ago my auto debit was stopped without my knowledge. I was turned over to a collection agency. Spoke with [redacted] and at that time they explained their system was unable to go beyond that date for auto pay. At that time they could set it up indiffently. I brought my account up again - my card was cancelled. I had been a customer for 20+ years. I set up a new auto payment and everything was going well until yesterday (7-**-15) when I saw on my credit report that I was 3 months past due and had been turned over to collection agency. I immediately called [redacted] and was told that I or my spouse cancelled the auto debit on April [redacted]. Neither one of us has spoken to [redacted] since the last conversation of their error. They state her is nothing they can do . I must bring my account up to date. We are both retired and it will put a huge burden on us. We plan to do it but with deep depression that [redacted] and CITI bank has done this twice to us bringing our credit score down 60+ points. I do not receive paper statements and do not go on line because I should not have to when I believe [redacted] is withdrawing the correct amount each month. They told me my bank must be at fault. I called my bank and they do not cancel auto payment when you set it up with the company. I was also there was nothing thy could do until I bring my account up to date.

Please check and make sure this does not happen to someone else.Desired Settlement: Correction or note on my credit report that auto pay was turned in error by them.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: They blame me for the continued fraud on my account. Refuse to honor my claims after mailing documents and receiving them signed by E CORTES At "Citi bank NA [redacted] TRACKING # [redacted]

I am also re-faxing them today 10/**/2015 with the following claim numbers to the fax number that was given to me by a claims rep: ###-###-#### & the claims included that were denied previously were re-opened today and with my supporting documents. I AM NOW FAXING AGAIN TODAY AT MY EXPENSE AFTER SHIPPING OVERNIGHT AND PAYING $35 DOLLARS TO [redacted] FOR THE SHIPPING THE BANK CLAIMS THEY DIDNT GET THE DOCUMENTS AND PREVIOUSLY DIDN'T HAVE A FAX PHONE # EVEN THOUGH IT SHOWS THE EMPLOYEE WHO SIGNED FOR IT AND THEY DID INFACT HAVE A FAX NUMBER AT CLIENT RESEARCH THE ENTIRE TIME..

These are the new claims opened today for appeal 10/**/2015

R-100-2001-51001 $131.66 - $131.66 - $99.00 -$1,180.00 - $600.00

[redacted] $1,180.00

faxes were also sent today..Desired Settlement: Locate my sent documents that have 25 pages of supporting documents, RE-OPEN my investigations, & Give me the money that is mine so I can finally close my accounts and end all relations with CITI. FOR CLAIMS DENIED PREVIOUSLY: [redacted] I would like these claims re-opned. There was also a $600 withdraw twice from my account by a [redacted]" where they didn't see the credit was already revoked once in March was revoked again in September when I had a 200 dollar balance leaving me negative & over-drafted about -$400. About a week prior to these series of events I had made a deposit to pay off my checking plus and over drafted account at the time and more fraud occurred and now also this 600 "[redacted]" I am beyond disappointed. This error was admitted by several reps who claim I will get my money back and its been weeks and I haven't seen a dime for the 'CITI BANK ERROR' There has been a tremendous amount of back and fourth. Please call me at [redacted] last four of [redacted] Mothers maiden name : [redacted]

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have made no effort to call me also, they sent my information to the credit department instead of the checking department and I never was contacted at all. I called the woman who called me 2x left a voicemail nothing yet, hoping for the best but I am not anywhere near a resolution if no one has actually contacted me..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was never contacted

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We

will be corresponding directly with our customer. If you would like to further

discuss the resolution, may I suggest you contact them directly?

I am not even 30 days late on a payment and I have been relentlessly contacted by them 10 TIMES IN THE LAST 48 HOURS!!! This is harrassment! Law states they are not allowed to contact you more than once every 10 days! This company is great for offering credit, but hell if you are even 6 days late! (That's when I got my first call from them!)

Review: I am the father of a minor child who has been solicited multiple times by Citibank MasterCard with mailings requesting typical personal information. I have called the company to inform them of this problem and they agreed to stop all contact. My child has been mailed credit applications several times since that call. I have returned each application with my message "Minor child, stop soliciting" written across the application. I told Citi that I am concerned about my child's identity having been stolen and her future credit security, but it looks like they don't share the same sense of urgency that I have. I will continue to try to get satisfaction from this huge corporation that has such low regard for my child's safety and future. Thank you for allowing me to report this and expose Citi's carelessness.

Product_Or_Service: none

Account_Number: invitation number **Desired Settlement: DesiredSettlementID: Other (requires explanation)

Citi must stop soliciting my minor child and be more responsive to such intrusive matters.

Business

Response:

Dear [redacted]:

This letter is in response to our recent telephone conversation regarding solicitations being sent to your daughter, [redacted]

[redacted]. Our office subsequently received an inquiry on your behalf from the Revdex.com of New York.

I sincerely regret any inconvenience you or your daughter experienced as a result of receiving these promotional offers. We previously removed [redacted]s name and address from our solicitation lists on October **, 2013. Please allow 30 days from that date for your request to take effect. Our records reflect the last solicitation was sent to her on October *, 2013.

I appreciate the opportunity to respond to your inquiry.

Sincerely,

[redacted] Presidential Communications

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called Citi Bank Credit Card Services.

I requested for two of my archiveed bills for the month of August and Septemeber of 2008.

I need them to prove to Tallahassee Community College I never attended their school.

I want to get my money back.Desired Settlement: I need my two billing statements that I called to get mailed to me in Septemeber.

Business

Response:

Dear [redacted]:

We recently received an inquiry on your behalf from the Revdex.com regarding your request for statement copies from the above-referenced account.

Enclosed are copies of your August and September 2008 statements as you requested. I certainly regret the inconvenience you experienced when you did not receive them previously; however, we have no record of your request.

Iappreciate this opportunity to respond to your concerns.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

As of now this complaint has been closed until I am in contact with Tallashassee Community College Book store. I may reopen this case.

Review: Am being charged additional fees related to a bankruptcy. I have been trying to get in touch with someone to explain fees. I have been going through this process for almost 3 years. I had been in touch with Citimortgage during my divorce & bankruptcy, following their instructions on what I needed to do to maintain the home. The home is in good standing. When these fees suddenly appeared on my mortgage statement, the process began. I've constantly been transferred to various departments with half explained answers. I've been promised multiple returned phone calls which never happen. Finally, was able to speak with someone in their Recovery Unit. They referred me to their law firm to provide a invoice of services rendered. The only invoice the law firm had referring to my account does not match the fees I'm being charged by Citimortgage. I have forwarded that invoice to Citimortgage. They are now referring me to another law firm. I have tried to get in touch with someone with authority & they refuse to provide me a name & contact number. Their standard answer is "we will have someone contact you", they never do, thus, I have to continue to call back in. I wish to be absolved of these fraudulent charges.Desired Settlement: I wish all fees to be removed from my account

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought $925.99 worth of merchandise with a 18 month 0% promotional balance. I made my payments on time every month to make sure that the balance would be paid before the promotion expired. I then made several other purchases that did not have a promotion. I paid 75$ a month with the amount over the minimum to go to my promotional balance. So I thought.Come to find out they was crediting my payment to my revolving balance. And they are charging me $ 410.00 in interested on a balance I thought I was paying off per the advertised agreement. When I called customer service on 6/*/2014 they said that I had to call and request that my payments go to the promotional balance. That was not advertised. The back of the credit card statement reads "In billing cycles in which payments are allocated to deferred interest balances first, the deferred interest balance will be reduced before any other balance on the account." This was clearly not my case.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like an extension of the 0% on my current balance so I can pay it off with 0% as was advertized to me when I bought the product and therefore wave the deferred interest.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

the store in [redacted]. resolved the issue

Review: This was my 3rd purchase with [redacted] Company.I live 75 miles from the [redacted] I do business with.I Used my [redacted] credit card to purchase a Toshiba Excite 7C AT7-B8. With tax the total was $137.53, on 4-*-2014. Waited,waited,waited,for a bill to be delivered to my address: [redacted],**or [redacted]. Nothing,nothing,nothing,This started to really trouble me.I do not have a cell phone or carry long distance on my land-line.On Monday 9-**-14 in the mail was an envelope from [redacted].I was actually excited and relieved,believing this to be the long awaited bill from the company. It was instead,a 90 day past due account statement,explaining my account was closed? I called Customer Service immediately at ###-###-#### as shown on the paper I'd received. Spoke with [redacted] Id # [redacted]. He was in Boise Idaho area.He stated several billing statements were sent out.They were returned unopened!!!He said there was no P.O.box number for my address. I did not receive ANY billing from the company. It had been turned over to collection, not one but 3. Now I'm going to have a heart attack! I am 52 and my credit and good name are the most important thing to me. It is my integrity and my hard earned almost perfect credit score at stake.[redacted] told me the address was incomplete on their end.They had no P.O. Box #. How is that possible when I have received other bills from them??? This is not my mistake. Had the billing made it to my mail box I would of received it and paid as I always have. At that time [redacted] made the corrections in the computer entering my P.O Box number.Tues,9-**-14 drove 75 miles to [redacted]. Talked with Day [redacted]. He called [redacted] Id #[redacted] out of Tennessee.I paid through my checking account.Confirmation #[redacted].Had I received a statement we would not be here with this problem.Please restore the error on your companies behalf.Make this right by me. My credit and honor are all I have.Please,Please make this error in YOUR billing... right.

Product_Or_Service: Toshiba Excite 7C AT7-B

Order_Number: Val# [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I WOULD LIKE [redacted]/CITI BANK TO RESTORE MY CREDIT TO MY NAME INTACT WITH NO BLEMISHES AS IT WAS BEFORE THE ERROR IN THEIR BILLING. THIS WAS NOT MY ERROR.THE ERROR WAS ON THE OTHER END. I will have to involve my lawyer if this is not made right.If you take a look,my past transactions with your company have been honorable.Please remove my name from the collection agencies if it has been turned over to them.Please make your mistake right and cle

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have received a letter fron Citi concerning my complaint. This is the beginning of restitution due to my name. Now that your company has agreed to send a request to the credit reporting agencies, Experian, Equifan and TransUnion, to delete all derogatory information on my [redacted] account from my credit bureau file.I thank you for this! But... I will not accept a satisfactory rating.The situation began with your company,[redacted], having the wrong address in their computer systems. I did not type the incorrect information into your computer systems. That was NOT MY ERROR! Before this situation began my credit rating was at a 865. If I had received the billing on time in the correct mail box, Hc [redacted], Not Hc 32 (and no p.o. box) The bill would of been paid on time and cleared before due date. I would like my credit restored to the score I had before your companies error and it was NOT SATISFACTORY! MY CREDIT WAS EXCELLENT!!!! Yes, I provided the correct address to [redacted] ID # [redacted](out of Boise Idaho). It was at that time he made the corrections into the mainstream computer system. The error was not mine. If this situation is not dealt with to my satisfaction as I feel is due, my lawyer will be contacting you. I do believe your companies negligence or lack of proper training is costly to your company if situations like this go to court. You must understand my name is my honor and it is PRICELESS. Should this go to court there is no price for my good name. My name is priceless,it is my honor and therefore I will fight to the very end to have my name restored to it's excellent score.

I appreciate your time concerning this matter. Thank you.

Review: I am currently an active duty servicemember since 1992. However,Goodyear Credit has been charging me late fees & a annual percentage rate over 6%.

I am currently an active duty servicemember since 1992. However, Goodyear Tire Credit has been charging me late fees & a annual percentage rate over 6% for years.

Account to the Servicemember's Civil Relief Act the annual interest rate on my account should not be over %6 and late payment fees should NOT be assessed. However, I assess late fees and my annual interest rate is over %6. This is going back to when my account was first open (in 2003 or 2004).Desired Settlement: Please fix my account to reflect the correct annual percentage rate. And apply the necessary refund (over pay interest and late fees)to my account. Thank you

Business

Response:

Thank you for your communication regarding [redacted]'s Goodyear account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: At the time my November 2014 payment was due, my husband (for whatever crazy reason), cashed his paycheck instead of depositing it into our bank account. By doing this, although we did have the money for the payment, I was not able to make the payment on the due date because the money was in cash, not in the bank account. I called the customer service number and explained the situation. I asked if I could schedule the payment for the next business day to allow me time to deposit the money, and avoid having a late payment. I was told no such option was available, that I should wait and make the payment the following week, then call after the payment had posted to have the late fee removed. I did what was recommended to me, and the company did remove the late fee. The company DID NOT, however, tell me that they were going to raise my minimum monthly payment from $25 to $44. This may seem like a small amount that would not be a big deal to pay. For some it may be. For us, it just might push us over the edge into bankruptcy. My husband lost his job last November - just two weeks before our third child was born. Since that took place, we have been selling every possession that we own to try to make ends meet. We've sold our vehicles, our TV's, our clothes (other than BASIC necessities), our furniture (other than BASIC necessities), our kid's toys and games. Anything that could be sold. And although my husband is working a job now, it only brings in about one third of what we were living on before. Right now, our budget is down to the penny. After the bills are paid, there is NOTHING left. So when I called to make my monthly payment, and was told I had to pay $44 instead of $25, it just is not possible. Furthermore, I was not notified that the payment had been increased. My most recent statement did show a higher amount due, but since it did not reflect the late payment that had been received or the late fee that had been removed, and since there was nothing on the statement stating that the minimum monthly payment had been increased, there was no way for me to expect a higher amount to be due this month when I called to make my payment. My family has made drastic sacrifices this year in effort to pay back what we owe instead of just filing bankruptcy and walking away from everything. Instead of buying diapers for my baby, I use kitchen towels and safety pins as diapers. We no longer have TV, cell phones, and many other things that most people would consider "necessity". There have been many times that my children were hungry, and all I had to give them was a spoon of peanut butter (out of a box of food I received from the food bank). And now, because this ruthless company is run by someone with no morals or compassion for families that have fallen into truly difficult circumstances, after all of our sacrifices and efforts, we are going to be forced to file bankruptcy because this company insists on raising our minimum monthly payment by $19 a month.Desired Settlement: At minimum, the company needs to reduce my monthly payment back to the original $25. This company should also offer a hardship program like every other creditor I have, which would eliminate or reduce the interest paid, eliminate or reduce the late fees that are charged, and allow the customer to set the monthly payment to an amount that they are able to make during their hardship.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The company contacted me directly after submitting the complaint, and resolved the issue. Thank you for your help.

Sincerely,

Review: Contacted citi bank to make payment in full, they were unable to get funds electronically, had to post them a check.Called them numerous times.

I called citibank to pay off account in full, they were willing to waive $25 late fee, they gave me the total and put it through. A few days later I noticed it had not gone through electronically, called them they tried again, same thing. I had funds not sure why,,they were not very helpful. So I posed them a check, again they told me the amount to pay in full, I sent it to them,and closed my account, now I am getting billed for late fees, twice, they say I had a late fee, I did, but they waived it for the once time, I was never late before this was my first bill!! I paid off the amount in FULL they told me was due, now they are trying to get more money from me that I dont owe and the longer it goes on the keep adding more late fees for the late fees. The refuse to pass me on to a superior and insist this is my fault. They are shady and criminal, they are trying to make me pay for something I should not have to, the account was closed, check cleared for amount in FULL !! They are totally ripping me off and hoping I will cave and pay them for nothing for stealing my money!!Desired Settlement: I want them to stop billing me for late fees when I paid the account off in full and the late fee they are speaking of was originally waived!! I also want them to be reprimanded for shady, criminal business activity!!!!!

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I only talked to a cust service low level person, when asked to speak to a [redacted] they told me it was not an option and they would have to call me back, so far I have not heard back from them or gotten a message . This is NOT resolved, they are charging me for late fees only, no purchases, my account was closed, paid in full and the late fee was waived, there should be no more charges of any kind on my account, I looked into other complaints about this same company and the tactics used on others are the same as they used on me!! Very unacceptable business practices. I will only be satisfied when they take the fees off they are charging me , my account is officially closed anyway, as I stated when I called they took the ONE late fee off and told me how much to pay to PAY OFF my account, I paid it OFF in FULL and they are sending me a bill for lates fees that were none existant, when I called they gave me the go around and go around and go around, to make me pay them, hoping I would just give up, thats how they steal from people, but instead I asked to speak to a [redacted] and they said I couldnt!!! I told them I would report them, and I have, I want them to stop charging me, my account is closed and was paid OF! They are hassling me and its that borderline criminal behavior!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have filed a compaint against the Citibank Call Center in [redacted]..They are charging me over and over for a late fee I did not concur..I DID pay my account off in FULL however and asked that it be closed. The original late fee was waved, there is absolutely Zero justification for any late charges..since I requested my Full Balance amount that was needed to pay off the account in full and close it,,as I have done, a couple months ago, they keep sending me inccuring charges that is basically a 25 late charge they keep adding on to, I tried to talk to them but they are trained to ignore and confuse the consumer and give us nothing but crap, they wouldnt even put me thru to a [redacted] stating its not how they operate..I have now just gotten the 3rd bill for the original 25 late fee the bill is now up to 87 dollars, even tho my account was closed and paid in full before they sent me this bill..it makes no sense. They need to stop harrassing me, my only avenue was to file a complaint with you and from the response I am barely getting from them they are continuing to ignore and bully me..please get this BULLY company to withdraw their bogus charges..its criminal they should not be allowed to be in business and treat ppl this way. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I got a confirmation number that bill was paid. Then they reverse charges and wait until late fees are added to inform me.

I got a confirmation number that my bill was paid on Jan. [redacted]. Then they reverse charges and wait until Jan. [redacted] until late fees are added to inform me. Acc# [redacted].Desired Settlement: I just want the late fee and interest dropped.

Business

Response:

A response will be sent directly to the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Credit card company is failing to provide account number to me

I closed my[redacted] master card several years ago. Recently, I have decided to pay it off finally by using a balance transfer that is offering me interest free rather than being robbed of all the interest [redacted] has been charging me. I was initially signed for for paperless statements. I called in several times requesting my account number and was told due to security purposes it would not be provided to me. On SEVERAL occasions I was transferred to one person to another with NO HELP and nobody seems to tell the other person w hy the call was transferred. I was told several times my statement would be mailed to me but I have yet to receive it.Desired Settlement: I want one month interest credited to me for all the inconvenience and frustration this has caused me as a consumer. I have overpaid for all this trouble the company has put me through.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] is not sending my statements on a timely manner. They are always two weeks behind. Because of this, I am charged a late fee of $25 and Interest Charge monthly. My bill only runs $44.44/month. This is excessive and inexcusable.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my late charges reversed as well as any interest they have charged me.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,