Citi

Review: I received an offer from Citi which said $250 CASH for applying for and new citi card and spending $1000 within the first 3 months. I opened the account and made the qualifying purchase. Since then I did not use the card for a while, but last month when I logged into my account I found that Citi took away that $250. I called the customer services and was told that Citi card has the conditions that dividend rewards got expired with 12 months of no activity. I asked why should $250 opening bonus counted towards dividend rewards, and the customer service representative said that Citi should have sent me the $250 check when I met the expense requirement but they forgot to do so, and I would hear from them in 3-5 days regarding when they were going to send out the check. I waited for 5 days, and no response at all. I called again and this time I was told something totally different. The CSR, the [redacted] and the [redacted] arrogantly insisted that the $250 was dividend rewards and was forfeited. I can not understand why the $250 opening CASH all of a sudden became dividend rewards. Furthermore I looked at their webpage but could not find the terms of dividend rewards and was directed by the CSR to the back of the statement. At the very least, Citi should make such extraterrestrial rule noticeable. After all such tiny letters at the back of the statement would not have attention of most people. In addition, Citi refuses to provide any way to solve this issue which makes their customer service, from bottom to top, so incompetent. In a word I do not understand why CITI, doing business in such a way, could stay in business for so long.Desired Settlement: I do not argue for the dividend reward I earned on previous purchase, but would want to the opening cash bonus back. I do not want to feel robbed by CITI.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They called me but still insisted that the opening bonus is dividend dollars, so I asked them to show me something in written that could explicitly support their assertion, such as my original application or the terms associated with my card. Since then I have not heard from them any more.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I received the Terms and Conditions sent from CITI. I read it from the first to the last word, twice, but can not find anywhere that mentions the opening bonus is regarded as dividend rewards. In fact, in the Terms and Condition, it explicitly lists cases in which dividend rewards are earned but does not include the promotional opening bonus as one. As such I believe I did not get any useful information from CITI to solve this issue. I also asked the lady from CITI to direct me to any written material that could support her assertion, but she did not. She also said she refused to reinstate $250 even if she could not find anything to justify their early seizure. In words, there is not any progress yet. And I feel the lady from CITI is not in the attitude to solve this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I didn't receive an item I bought, I provided proof to the bank, but they didn't approve the dispute. I bought 5 ipads from a merchant on [redacted] on 12/**/2013, for the amount of $1845.00, the merchant shipped them via [redacted], however it never arrived to the destination, I contacted the seller a couple of times but they didn't want to refund me the money, [redacted] confirmed that they actually paid the merchant for the loss, I provided city bank all the proof with documentation form [redacted] confirming everything but they refused to dispute this charge, I contacted them again and they told me that because the charge is to old they can't dispute it, I told them that other credit cards will dispute it, after some time they gave a credit of $250.00, there is no reason they shouldn't credit me the full amountDesired Settlement: I want a full refund of the amount 1845.00

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I requested for a replacement credit card 15 days back. I was told that in 5 to 7 days I would get the card. Now after 20 days I am getting a mail telling that it is an acknowledgement of request for replacement of card and in next 15 days I would be getting the card.Desired Settlement: I would like the replacement card be sent across immediately. And a reason of why this haphazard behavior. Interesting my roomie requested the replacement card and for him it was supplied overnight without any charges too.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The plan was to have a discussion again on [redacted] (today). And this haste of Citi in just closing a trouble ticket is not acceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Seeking some type of assistant with loan an agent told me the only option would be to close the account and work on paying it off. I told the agent that that's okay never mind because I needed to keep account open and that I would pay the best way I could. That payment in full was made on time. In Oct I got behind because I didn't get paid near the due date. So as I'm setting up arrangements with another agent I mention that I have not received my new cards. She checked and stated that the account was closed at the end of Sept. I told her to cancel those arrangements until someone could tell me why it was closed. They stated my credit. I told them that even if my payments were late that they were always paid. I had already let the agent I talked to about the hardship know I was having medical issues concerning my [redacted] and that I had fallen behind but was working to get everything back on track and I needed for the account to stay open. I received a call from someone at Citi and explained to her what was going on. She stated that there were several options that they could have offered me without closing my account. I let her know I would be filing a report.Desired Settlement: I want the account back open and the closure taken off my credit report. Then I'll start making payments

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have not recently spoken to anyone with citi since an agent stated that the guy I spoke with at [redacted] could have offered me assistance]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Review: I have contacted Citibank to reach a settlement on my credit card, account number ending in [redacted] and under my information, [redacted], DOB 1-**-81, [redacted]. For my pre-charge-off, past due account I was transferred to United Collection Bureau, UCB.

Previously, UCB has failed to remove a phone number that is not mine, despite three requests from that person for the number to be removed. [redacted] at UCB stated there is no record of those three requests. She does state now that all numbers outside ###-###-#### are removed.

[redacted], [redacted] supervisor says that Citibank must approve any account settlement beyond $5300 to be settled within 83 days.

But, I cannot speak to Citibank because I am immediately sent back to UCB. In [redacted]'s own words, "You are in a catch 22."

I would like to honor my debt obligation to the best of my ability. I am currently not working and have multiple medical issues occurring, which brought me to this situation. But again, I am hoping to make good on my obligations to be the best of my ability and cannot due to UCB's contact with Citibank.Desired Settlement: I want to settle my Citibank credit card for a sum and timeline that I can afford since UCB is not allowed to settle below $5300 and I cannot reach anyone at Citibank. (The "Catch 22" mentioned by UCB above.)

The money for settlement of this debt should stay with Citibank, rather than the extreme fraction of this amount that Citibank would receive in the charge-off sale of this debt to a collector.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have been contacting Citi Bank/ CitiCards for some time now. There are multiple credit inquiries showing on my Experian Credit report that are inaccurate. I have written Citi Bank several times asking them to delete the inaccurate inquires that I made - and they would respond with a generic letter stating the date of the inquiry and nothing else. They are just sending out a automated response to my written letters. I have never inquried for credit with CitiBank. The inquries showing on my Experian report from Citi are as follows - CITI CARDS/CITIBANK DEC **, 2014, SEARS/CITIBANK - NOV,**, 2014, [redacted]/CITIBANK NOV **, 2014, CITI CARDS/CITIBANK NOV ** 2014, CITI BANK NA [redacted] NOV, ** 2014, CITIBANK NA [redacted] SEPTEMEBER **, 2014, [redacted] CITIBANK JULY *, 2014, CITICARDS/CITIBANK JULY [redacted] 2014, CITI BANK NA [redacted], JULY [redacted] 2014, CITI CARDS/CITIBANK JUNE * 2014 CITICARDS/CITIBANK MARCH ** 2014, CITI CARDS/CITI BANK FEBURARY [redacted] 2014, CITICARDS/CITIBANK DECEMBER * 2013, [redacted]/CITIBANK DECEMBER *, 2013, CITBANK NA [redacted] NOV, 2013, SEARS CITIBANK, NOVEMBER ** 2013, CITICARDS/CITIBANK MARCH [redacted] 2013, CITIBANK, FEBURARY * 2013.

These are the above inquiry dates that are on my report that I never authorized, or made. The only Credit card I have with CitiBank is a shell gas card, which I left that inquiry out of the above list as it is accurate. I have written CitiBank several times about the inquires that I never made. They will not respond.Desired Settlement: I would like CitiBank to remove all the inquires that I have listed above as I never made them. They are inaccurate and never made by myself and should not be on my reports- for any of the 3 credit bureaus. I demand CitiBank remove all the inaccurate inquires from my reports at once. Thank you.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Citi Cards is charging late fees for payments that have been received prior to the due date stating that the payment was "too early"

payments have been made as follows

10/* - $150 for October

10/** - $150 for November

11/**- $150 for December

12/** - $150 for January

The Due date is on or about the[redacted] of each month, and the statement says that the payment "must be received by date listed above"

Each and every payment (acknowledge by Citi Group customer service) has been received by them before the dates on the statement, however they say when called that they want the payment between a certain time period.

No place on any statement does it say do to pay before this date.

They are currently charging $97.98 in late charges for paying early.

I paid the card off to include late fees after talking to the customer service agents and realizing they were running a scam to collect late fees for early paymentsDesired Settlement: Since the card is paid off I want a check in the amount of all late fees charged to the card (not a credit on the card)

I want a letter stating that no negative information will be reported to the Credit Bureau

I want citi to reimburse me for checking my credit report for a period of 1 year to ensure that no negative reports have been made against my credit and if they do report negative information I want them to pay to have the information removed and my credit restored and pay for my time that it takes to deal with the removing,finding, etc... the negative information.

a letter or apology admitting they that there billing practice is deceptive and mis leading.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:They sent me a refund, but did not acknowledge in writing that no late payments were made. If they read the dates of payments made all were before a due date, they refuse to acknowledge for what ever reason that they received a payment above the amount due before the due date. They are saying I made payments to early and in turn are calling them late. They should refer to my original letter that clearly laid out the payments and due dates and all payments were before the next due date. In clearer language they received more than the amount due prior to any due dates, if they counted it in another cycle that is not a payment that I missed that is a issue with their system, or a way to gouge for extra charges.I need in writing that "No late payments occurred".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I have nothing in writing to show that NO late payments were made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My billing options are involuntarily changed so that while I am away with the military, my billing statements are not properly delivered to ensure pay

This is the second time that I have had to deal with this problem with my [redacted] card. While I am away with the military for training or Deployment, my paper bill is supposed to be delivered to my residence to ensure that the bill is paid. My account was switched to paperless statements, and no bill was delivered to my residence while I was preparing for deployment. I deploy within the next month and the response I was provided by representatives was inadequate and could not provide me a suitable timeframe to resolve the issue. Because my payment was not made, the non payment was reported to my credit score. I was told that a request would be made, but I would not be contacted in person and was provided with no timeframe. As I said I am preparing for deployment and have been in and out of the field and isolation. As I said this is the second time I have had to deal with this (The first time my return from Afghanistan) and am not sure if my address was properly updated on my account or not when I had spoken in person to the [redacted] employee, because the representative on the phone had given me different information when I had asked during the call, or why my account was set to paperless billing. This needs to be fixed NOW, before I leave and cannot be reached, which NO representative seemed to understand OR acknowledge. I will not give you a timeline to my departure because that violates operational security. The issue that needs to be fixed is the report to my Credit Report to ensure that my credit is unaffected due to this error that I am encountering for the SECOND TIME.Desired Settlement: All negative reporting removed from all of the Credit Reporting Agencies. Ensure that I am NEVER removed from paper billing for the remainder of my time with this account, AND most important Personal Communication before my departure.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No one has contacted me at all. This is a lie. I have not been in contact with anyone, received any calls, email or mail from Citi regarding this matter. THEY NEED TO CONTACT ME ASAP this is unacceptable!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have stated that I am leaving. I am currently staging for a deployment and cannot receive mail. SOMEONE NEEDS TO CALL THE NUMBER I PROVIDED ASAP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer on March **, 2014. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: I had a 36 month plan to pay with no interest. There is no place on my statement that indicates wheh the plan expires. They charged me $1,600 more t

They charged me $1,600 of interest on a total purchase of $2,400. Thats almost as much as I originally spent. After thirty 36 months, they could have given me notice. But it is not mentioned any place on the statement.Desired Settlement: Charge me insterest on what I owed not what I've already paid. Also, why can't they give the consumer notice. After 36 months I couldn't remember.

Business

Response:

Thank you for your communication regarding [redacted]'s My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]

Review: I had a citi credit card long story made short went through some personal problems and my wife had a still born, the insurance didn't want to pay for that and we were in deep problems with over 20k in bills. I worked out a deal with citi but still paid the FULL AMOUNT and they said they would take care of reporting to the credit agency paid on time for those months I fell behind. It's been several months now and my account that I had ending in [redacted] is still being reported as late all those months they said they would remove and it's reporting a deal made for less than owed which isn't true. I'm trying to contact the business before mailing a letter to the Revdex.com to see if they can help me out because at this point I don't even know who to contact about this issue. It's affecting my score bad. Can I just reopen this account to see if it helps?Desired Settlement: I would just like citi to keep their word since its been several months now and they have not fixed the issue. My credit report is still showing that I paid out a deal with the company for less than what I owed, which isn't true. And it's still reporting the months they said they'd would take off and put paid on time. Yet it's still showing late all those months.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: I have received called from Collection company 5/**/2015 asking for bill collect Which I am not aware of it.

I have called [redacted] asked about

I have received called from Collection company 5/**/2015 asking for bill collect Which I am not aware of it.

I have called [redacted] asked about the charges lady was very rude I asked her what are those charges are she explained purchased happened on month of December 2014, I asked her where is the bill I'm not sure about the charges she said you did paperless billing I asked even if I did paperless billing why are you calling me after 5 months,if bill not received you should called after 30 days or later why calling after 5 months to notifying through collection agency.

First thing I don't recognize that transaction , there website make people click on paperless billing so they can get ripoff with collection and late chargesDesired Settlement: Because of that reason my credit got collection points which in my credit history never delay any credit card or loans.

I applied other credit card they deny me.

I need proper compensate from [redacted]

Business

Response:

Tell us why here...We have corresponded directly with [redacted] by mail. She should receive the letter within 5-7 business days. If you would like to further discuss the resolution, may I suggest you contact her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received any documents from credit card company , she said , your purchase receepit will be mail I have not received yet and we sent you an email I asked send me proof you sent me an email I am still waiting, If they resolve the issue will be fine other wise I have to have my attorney handle it because of this two company let me down that give me mental depredation cant sleep at night.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received the statement and the receipt however that receipt is not recognize and neither is my signature on the receiptIf you remove those charges it will fine other wise I have to file law suit to [redacted] because I was under the impression that card was offer by [redacted] I am giving you June ** 2015 than I will have to go legal.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi.

Review: In September, 2014 I received my CITICARD statement that informed me that my next AutoPay payment would be $1,150.51. Instead of that on 11/**/2014 CITICARD draw from my bank account $4,420.63 without informing me. I was overcharged by $3,852.00.

I had called CITI customer service numerous times and explained that eight years back in 2007 there was a dispute case on my account and that dispute was resolved with merchant by CITI at that time. Since then I didn't have any disputes and my account was settled.

In November, 2014 CITI had credited my account and returned partial $3,270.12 to my bank account. In December 2014 CITI again charged back my credit card account for the same amount.

I had forwarded to CITI four letters and explained in my correspondence that the charge was wrong and requested to remove it from my account.

I did receive from CITI a letter stating that they had opened investigation in my dispute and billing error.

Since then passed over six months. I had been receiving calls from CITI almost every day about unpaid balance on my account. Every time I had explained that my account was under investigation as I was informed by CITI letter from December, 2014.

Then on 6/**/15 I had received CITI email informing that my account is “about to charge-off”.

I had called that day and spoke with Sharon from security department. I was told to forward information pertinent to my case to Security Division. I had emailed all requested information and attached my correspondence to CITI including last letter dated 5/**/15 with request to respond within 30 days as per Fair Credit Billing Act. I didn't receive any response to my email.

On 6/**/15 I had received CITI second email informing that my account is “about to charge-off”. I had called the same day and spoke with manager Chris from Billing Dispute Department. Chris said that my dispute is still under investigation and that he would call me back in a week.

On 7/*/15 I had received CITI third email informing that my account is “about to charge-off”. I had called that same day and spoke with manager Matt (#[redacted]) from Billing Dispute Department. After consulting with somebody while I was waiting on the phone, Matt told me that due to the dispute being long time ago, CIITI can’t help me since they don’t have any records left. I told Matt that the 2007 dispute was resolved and that I was informed by CITI at that time and that CITI never charged my account for almost eight years until November 2014. Matt said that I can go to other agencies for help to resolve my dispute with CITI. I asked Matt to provide a formal CITI response and he said that he would prepare and sent to my home address. It appears that CITI did not have somebody working on my case and every time they were providing different responses that were conflicting.

It had been over six months when CITI informed that they had opened investigation. It looks like CITI decided to ignore the dispute and won’t provide a response with explanation for overcharging my account.

I am filing my complaint and asking to help to resolve this billing overcharge that CITI imposed on my account for dispute that had been already resolved eight years ago.Desired Settlement: I would appreciate CITI correcting a billing error and and provide a refund for overcharged amount $3,852.00 on my CITICARD account.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I didn't receive any response from CITI. In my last phone conversation on 7/*/2015 with CITI customer service they promised to send a formal letter response. I didn't receive any response.On 7/**/2015 I received a call from collection agency CLIENT SERVICES INC and a formal letter on 7/**/2015 on debt collection issue from CITI. I had forwarded to collection agency all information requested.CITI didn't call directly or responded in any way to resolve the issue. They had provided incorrect response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: I have automatic payments set up to come out of my personal banking account to the citicard acct monthly..I have been paying on this for years!..I noticed the paper bill only has the last 4 digits of my acct number on it.. I called (because I only have 17$ left to pay and did not want the automatic payment to take the 83$ that it does, so I called customer service and the gentleman has NO RECORD of me in his system by name,social,phone # etc..so where the [redacted] has my money been going all these years??????? I asked to speak to a manager and was told quote:"he is not going to be able to help you anymore than I can"..I argued with this man for 10 mins, he then said he would"transfer" me and forgot to put me on hold..then says to me.."call the Revdex.com to get your full acct number and call me back, my manager is in a meeting....im so confused and pissed! help!Desired Settlement: I want someone from the company to fix this and tell me what happened,where my money has been going, and who has my info then??? we are talking thousands of dollars. I will pursue this in other matters if I have to..thanks!!

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contacthim/her directly.

Review: I received a payroll card from my employer which is provided by Citigroup, I lost my card on July [redacted] in which I called the customer service department that they have set up to order your card I was supposed to receive my card in three to five business days which at its greatest would had been the [redacted], I called on the [redacted] informed the agent that I did not receive my card, they advised that give it another day, I gave it three extra days and called on the [redacted] to express the fact that I still haven't received my card and that I would like to now pay the $15 to have delivered express mail which would take 3 business days which would be Wednesday the [redacted] today, and I just got off the phone with a supervisor who informed me that it was shipped regular instead of expressed I requested express for a reason such as bills have to be paid and to avood late fee like for my rent which is a $250 late fee if rent is received after the [redacted], I have not mentioned all the times I've called after requesting that it be shipped express and the customer service agent and supervisor both stated that that they do not have a tracking number and that [redacted] did not provide one I was told originally when I requested the express shipping on the [redacted] by the customer service agent that there wasn't a tracking number and that it would not be available until the next day I knew that this was not possible and just didn't sit right, my point being the company lied to me repeatedly about my card neing mailed express and that they looked to follow there own rules instead of that of the customer in this case its going to cost me an extra $250 which I dont have a late car payment all because they choose to ignore my wishes and then lied to me both supervisors and the customer service reps, and when asked for corporate information I was told that they did not have this information available which I believed to be a lieDesired Settlement: I want to be reimbursed for my $250 late fee as to me from my land for filing for late fees in court

Business

Response:

August **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaintsubmitted on August **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted]. As a business that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner. [redacted]

[redacted] states that she lost her prepaid card on July [redacted] andcontacted our customer service department and requested a new one. This card was issued and mailed via regularmail but was not received by [redacted] due to the address on file having theincorrect apartment number. [redacted]followed up with our customer service department on August [redacted]. Shecorrected her mailing address information and requested another card be issuedand delivered via express shipping at a cost of $15.00. The agent who fielded this call did notprocess this request correctly which resulted in the card being issued anddelivered via regular mail. This cardwas mailed via regular mail to the corrected address of record on August [redacted]. Inorder to confirm that [redacted] received her new card, we called the numberprovided on August **, August ** and August [redacted] and left a voicemail on eachattempt. It appears she has received this new card as we have not heard backfrom [redacted] and transactions have been occurring on the account from August**. Wehave reversed all express shipping fees surrounding this card reissuance andapologize for any inconvenience this may have caused. [redacted]

[redacted] may contact a dedicated service agent at ###-###-#### between the hoursof 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additionalquestions or concerns surrounding this inquiry. We regret that [redacted] encountered thissituation. If the Revdex.com should have any additional questions, please feel free tocontact me at the number and information found below. Sincerely, Leanne J. K[redacted]Customer Service Manager, CS OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####[redacted]

Review: I have been a [redacted] Citi Card holder for several years and have never missed a payment. I called the Citi CS center in September after noticing that my promotion for zero interest recently expired. The CS rep said they would waive my the interest and late fee given that I paid the balance off that day. I rushed to the nearest [redacted] and paid the balance off in full which was 609.13 according to both the Citi CS phone rep and [redacted] in store rep.

I have been out of town for the past couple months and received a bill for $91 due to late fee charges for the late fee that was supposably waived with the interest fee. I called the Citi CS to try to resolve this issue and they stated that they could only go by the what was notated on the account by the citi CS rep back in September. I tried to explain that the rep said they would waive the interest which was over $500 and the late fee of $25 and it didn't makes sense for me to default on the credit card for only a $25 late fee, if I were to default I would have never paid the balance in "FULL". The only thing she could do was apologize and go by what was notated on the account regardless of whether the Citi rep forget to notate it.Desired Settlement: I just want the original late fee of $25 dollars to be reversed along with all of its late fees for not being paid. I also want this to not be reported to the credit bureaus.

Business

Response:

We have corresponded directly with our customer via [redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.

Review: Dear Sir or Madam,

I was informed on the news that [redacted] was going to remove all charge offs that were sold to 3rd party agencies. This was part of a settlement with the Federal government. These charge offs affect my ability to get a job, loan, etc. I had a Sears-[redacted] Card & [redacted] AA Card. Can someone assist me with this situation? I would appreciate any help in this matter. Thanks again.Desired Settlement: Removal of [redacted] & Citi-AA charge offs from all credit reports due to settlement with federal government.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly?

Review: There is an open account showing for Citi-BP oil on my credit report and I have never had an account with CITI. I would like to have this information removed from my credit report.Desired Settlement: Contact the credit bureau and have the incorrect information removed from my report.

Business

Response:

We will be responding in writing via the U.S. Postal Service to the customer as of February **, 2016. The customer should allow 7-10 business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Review: I am tired of all the fees your bank charges! I was lied to when your representative opened the account. I was never told of a $12 monthly service fee. I was told I would have a joint account with my girlfriend and instead he opened a separate account causing me more fees due to not having the minimum balance. I finally decided to get rid of this account and now you have hit me with more fees sending the account into the negative before even having a chance to get to the branch to close it. I have no intention of paying any more fees to your bank.I want a refund of ALL my bank fees since opening the account. The amount is $292. I am owed this money due to the lies and deceit from the bank representative. In addition, the poor customer service I consistently received when trying to resolve these fees from a customer service representative.The account in question ends in [redacted], thank you.Desired Settlement: I want a credit to the account or a check in the amount of $292 issued to me. In addition, I want the account ending in 1930 closed.

Review: Charge of 455 placed on Best Buy card without notice. Explaination was not sufficient and dismissive.

We had purchased a computer through best buy. We had a payment plan that was interest free. I tried my best to make payments equal to or over the required monthly charge. I did not realize I needed to specify that my payments were for this payment plan and I did not get any help when I did ask. I thought I had made payments correctly and was actually fairly close to paying off the entire card which would include other purchases. However just a day or two ago I saw a charge of 455. I emailed using the secured email and got a reply back that I failed to make the 18month payments. There was no warning that this amount was about to be charged to me. I still could pay off the full amount of my card minus the 455 however this does sit me back quite a bit. I do feel that I have been basically brushed aside. I know I do not spend a whole lot however thought that more effort would have been made to help. This is a disappointing act on Best Buys part or maybe because you switched to using Citi instead for the charge card. This does not help me want to shop at Best Buy and will be most likely leaving your company and doing business elsewhere.Desired Settlement: I need the 455 taken off.

Consumer

Response:

I actually finally got it resolved. they took the 445 charge off and I can finish paying the promotional purchase off. They still do not seem to provide a good service on specifying how a payment can be applied to the promotional purchase. I did ask them how in the future I could apply payments to a promotinal purchase so hopefully will hear back about that.

My expectations are pretty low though in dealing with their charge card. which best buy now goes through citi bank now for their cards.

So, not sure if this is 100% resolved but it has improved some.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a victim of identity theft. This account number: [redacted] does not belong to me. I have sent several requests to Shells Credit Card Services informing this company about the fraudulent account. I have absolutely no knowledge of this account. PLEASE DELETE THIS INFORMATION FROM MY CREDIT REPORT. I have also spoken with several representatives from Shells Credit Card Services regarding this fraudulent account. One representative tried to issue me another credit card and he wanted me to dispute the charges on this account. At this time, I stated to him, I under no circumstances wanted a credit card from Shell and that this account was never mine!! I will be filing a harassment complaint/charges against Shells Credit Card Services was the Federal Trade Commission [redacted] if this account is not deleted it its entirety from my credit report. The only solution I will accept from Shell Credit Card Services is a deletion from my credit report. I am attaching a police report with this complaint. Also, I have never lived at two of the addresses on my credit report and that I know the shell credit card was sent to one of the addresses on my credit report. I have lived at [redacted], since the age of 8 years old. I have never lived any place else.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

TO DELETE THIS ACCOUNT FROM MY CREDIT REPORTS!!!!

Business

Response:

Your recent concerns regarding [redacted]’s Shell credit account have been forwarded to us for review and response. Citibank, N.A. is the issuer of the Shell account.

We will be corresponding directly with the [redacted] as Citi has not received authorization from him to release information to your office.

We appreciate your patience and are committed to providing the best possible service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,