Citi

Review: [redacted] has been charging me monthly for 5 years for I think they said balance protection. I never took note of it until recently. When contacted them to find out who authorized the charge they told me they would get back after researching. The finally came back and offer me one month courtesy credit with still no explanation. I've been trying to get back in touch with them for several months now but each time I select customer service on the credit card phone #, the call gets disconnected.Desired Settlement: DesiredSettlementID: Billing Adjustment

I want my account to be credited for the 4 to 5 years I've been charged the average $10 per month or proof showing that I elected this service.

Business

Response:

Tell us why here...We have corresponded directly with our customer via [redacted] mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi.

Review: Selective distribution of payments in order to collect larger deferred interest!

Going through my records I have the following

You must pay your promotional balance of $307.00 in full by 04/**/15 to avoid paying deferred interest charges.

You must pay your promotional balance of $1,553.39 in full by 10/**/15 to avoid paying deferred interest charges.

You must pay your promotional balance of $411.76 in full by 11/**/15 to avoid paying deferred interest charges. The distribution of payments has never been distributed to the larger balance based on purchase date. which means that the interest on smaller amount would be made so the company is allowed to collect larger amounts of deferred interest.Desired Settlement: I want them to distribute the payments by purchase date not by which amount they feel is the correct account. The date of purchase should dictate which account gets paid first.

Business

Response:

Thank you for your communication regarding [redacted]’s My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We have responded directly to [redacted] on July **, 2015 via the [redacted]. The customer should allow 7-10 business days to receive our written response. If the customer would like to share this information they can provide a copy of our response to the you.

Review: I purchased a double oven on 06/**/15, I had not purchased a product from [redacted] since I purchased my dishwasher and refrigerator approximately three years ago. I usually pay off my purchases within 60 days. I asked to reopen my account since it was no longer active. The purchased was $2683.32 plus and additional $210.00 when they installed the double oven. When I received my statement, the first payment is $722.02 on a twelve month free interest purchase due to over the credit limit of $682.32. I called ###-###-#### and spoke with [redacted]. I ask why did I have such a low credit limit when my limit was $7,000.00 or $8,000.00 prior. I ask what was the determining factor and I was told by [redacted] that since I had not used my account in two years, my credit limit was reduced to $2,000.00, not even the amount of the purchased, when I spoke to the credit person in the store on the day of purchase, none of this information was given to me so I could have made the decision to make the purchase with [redacted] or go to [redacted] or [redacted] where they had the same oven at the same price. I am very disappointed with this decision and since this is their decision, I will never make another purchase from [redacted] ever. Thank God I am in a position to pay this purchase off and I will let all of my friends know that [redacted] is no longer the company they use to be. Also the Kenmore Elite washer and dryer I was going to purchase will never happened, I will either by Samsung or Maytag from another appliance dealer. Very disappointed customer and my last purchase from [redacted] Product_Or_Service: Double Oven

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

The explanation was definitely not a good credit decision but if that is the decision they want, I am okay with it. I had not used my account with Star Furniture, within 4 or 5 years and it was reopened with the same line of credit, I am sure they may have checked my credit again after so long but that is fine rather than make a decision on the length of time the [redacted] account had been used. Also they opened a [redacted] which I never use The issue was the way my [redacted] credit card was reopened. I purchased a double oven in the [redacted] appliance store in Sugarland Texas store. I purchased the oven on credit, the account was closed due to non activity within two or more years. I spoke with the credit personnel and after asking me some updated questions, she said I have reopened your account and let me speak with the salesperson, [redacted]. The oven was delivered and installed with an additional payment of $370.00 for additional installation that was needed and paid on the same day as installation. A few days later I received the bill and to my amazement, the payment was $722.02 due to the account having an over the line of credit limit. The purchase was $2683.32 and it appears my new line of credit is only $2001.00. This purchase was made with a 12 month no interest plan. I called the Citi credit office to ask why I was given such a low credit limit on the account that was reopened, not even the amount of the purchase. I have been a customer of [redacted] for over 40 years. I spoke to credit representative [redacted] who informed me that since I had not used my account in over two years my credit limit was reduced significantly, which was not told to me at the time of purchased. I paid one half of the purchase on 07/**/15, $1341.66 and I will pay the additional balance in August. I just don't understand why the account was not reopened on my credit worthiness and not a stipulation that the account had no activity within two or more years and if this is the case why wasn't I told this when making the original purchase. I could have made the decision to either make the purchase or go to [redacted] or [redacted] or some other appliance dealer. I do not feel the reason the entire transaction made by Citi bank ([redacted]) is satisfactory. If this is the policy I will no longer make any more purchases from [redacted] appliance store. I wanted to purchase the Kenmore elite washer and dryer, but I will make a decision to purchase another brand. ?

Business

Response:

Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya B[redacted]

Review: I took a minute to review my statement today and noticed that I was charged a late fee and a huge interest charge. I looked further and saw that I am being charged 24.99% interest on this card. I looked at previous statements and saw that this has been happening for months! My fault for trusting such a "reputable" business. I have AMAZING credit and could have easily transferred this to a card that had zero interest. I am in the works of doing that now. They claim I have been late since November of 2014. I am incredibly organized and pay EVERYTHING on time. In fact I have an 800+ credit score! I was just approved for an $85,000 business line of credit with another agency. This is absolutely ludicrous. This is the same bank that claimed that they didn't have $16,500 of my money when they sold / transferred my account to [redacted] and I was able to prove it by taking screen shots before the account closed officially. Had I known that I would have incurred $1070.01 in fees in less than 6 months, I would have transferred the amount immediately. I ALWAYS pay my bills on time and their system is obviously flawed - hence the $16,500 "lost" just a few months ago. I am livid and feel completely scammed. I will be letting my clients and colleagues on social media and in person know of how shady the business practices are at Citi. The best advertisement is word of mouth and I have a BIG mouth. It didn't help that Kim in Florida 17 spoke to me with an attitude and like she was reading from a manual.Desired Settlement: I would like the entire $1070.01 sent to me in a check because by the time this is resolved the account will have a zero balance.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: [redacted] LIED about a dispute being a bank error, not only once, but three times.

In July 2014, [redacted] reported to the credit bureaus that I was more than 30 days late for a monthly payment. I immediately called ** and filed a dispute with [redacted] through my credit monitoring services. After trying to refinance my current home, this issue came back up and was a major hindrance in trying to get the loan closed. I called and questioned this charge, providing ** with, what I believe was a great reason for the late fee (THIS ONLY HAPPENED ONCE IN THE 3 YEARS I WAS WITH THEM). I told them that they tried to deduct the funds from my account before the due date for the automatic withdrawal. They viewed the dispute and said the reasoning was not good enough for them to remove the late notification from my credit report. I decided to let it go, until my lenders let me know that my refinance would be held up, resulting in an extra $166/mos and a higher interest rate, due to my lower credit score. The credit score was originally higher, before the dispute was removed. For a $50/mos bill, this was ridiculous to me. I called ** back repeatedly, and even tried to call the CEO/COO of the company to discuss this matter. When I called on ** July, one associate was able to view my file and tell me that THIS WAS AN ERROR ON **'s part and that he would send the issue to the credit dispute area of **/Citibank. I told him that I had reported this issue months before and needed it to be done sooner than the 1-3 business days he was telling me it would be handled. I called back and spoke to someone higher up, named Daniella. She informed me that she would look into it and get a letter to my lenders before the end of the night. Around 5 pm (EST), Daniella called and left a message on my voicemail. She said to call her back, as she could not discuss the manner over the voicemail. Upon calling her back, I was told there was no way to speak directly to Daniella and several other associates ending up helping me. One of these associates was Jay, who I would like to have fired. He was incredibly rude and refused to let me speak to someone else pertaining to this issue. I explained the situation and asked for him to review the recording with the previous associate who had told me that this was **'s error and a letter would be sent out to take this late fee off of my credit report. Jay told me that the associate was not speaking for ** and that they were not responsible for the late fee and it wouldn't be removed from my account. I am thoroughly devastated and offended that ** could not admit to wrongdoing in this situation. I have been a loyal customer with this organization for 3+ years, always paid my bills on time, and then they are penalizing me for something I did not do. In addition, it is costing me over $62,000 (based on higher interest rate/lower credit score, paying bills, etc) to refinance my mortgage loan. I would like ** to remove this late fee or pay the money ($62,000) that I will end up paying over the course of this loan, due to their negligence and dishonesty. Since the loan is currently in process and will be closing next week, ** is running out of time (why I tried to get them to correct the matter on 16 July and fax a letter to my lender),so they would need to reimburse me for this error.Desired Settlement: As stated above, I am requesting to be reimbursed $62,000 (monthly payment ($166/mos extra), penalty for higher interest rate (4.125 to 4.875) and payment to my credit card for $2k to increase my credit score post **'s error).

Business

Response:

Tell us why here...We have corresponded directly with our customer via [redacted] mail. Please allow 5-7 business days for Ms. Powell to receive and review the response from Citi. If you would like to further discuss the resolution, may I suggest you contact her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am not sure what the response to the following response to the complaint is. Furthermore, I have since moved from the [redacted] address and my mail is on hold, so I am not sure where a letter was sent addressing the complaint.

In order for the **B to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly.

Review: citibank without any noticed closed one of my credit cards which was in good standing due to inactivity. I have another credit card with them which I have been using because it offers points. I called and told them this will adversely affect my FICO score which is currently 846 and they said they realize that but it is not their policy to inform their customers of this action. I called the credit bureau and there is nothing they can do except tell me yes it will affect my score. This was so unfair of Citibank to do this and just when I was purchasing a new car.

Is there any thing that can be done about this?Desired Settlement: I want citibank to reinstate my credit card so my FICO score is not affected.

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Review: My family has been experiencing a financial hardship which I informed Citi about after payments were hard to make. I had sent numerous letters to various Citi addresses, called customer service (who only told me they could help me set up a payment to the account not help with any resolution to my problem, and even attempted to contact Citi via their chat function to help resolve this, but NO ONE could offer any assistance at all and refused to contact any supervisors. Recently, I was informed that the account was close to charging off but I was contacted by 2 of your employees (I will disclose names and extensions once I finally receive correspondence from Citi) to contact them to discuss options that were available that could work for both parties. I contacted these two individuals MULTIPLE times and left voice messages as instructed by them when they left me messages. I just found out the other day that the account has since charged off which is absolutely unprofessional since I followed all of your directions to try and keep this from happening. I have copies of the letters sent and will be happy to provide proof of my willingness to work with Citi, but no one ever even approached me to work with me.Desired Settlement: I have a few things I want to happen:

Do not report any negative information to credit bureaus until this is resolved.

Contact me via email (as I work weird crazy hours (24 hour shifts followed by 12s)) and I will provide the letters I sent to show my offers on what I could afford to pay

I want to keep this from going into collections as this is all on Citi because I followed their instructions and made numerous attempts to get it resolved.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Review: We keep getting phone calls from Citi several times a day starting at about 8am. They ask for my father Earl Strang who is in a nursing home right now. We keep telling them that he is in a nursing home, but they keep calling. They won't tell us what it is about.. We keep telling them to stop calling us because it is harassment, but they won't listen.

Now they call and won't tell us who they are but we know from the caller id who they are. How can we get them to stop calling. We are paying payments on that account so there is no conceivable problem for them to call us about.

Please get them to leave us alone/Desired Settlement: No further calls from Citi.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: From Aug this year I started to work with Citibank on their mortgage proposal. During my application process Citibank sent several communications via mail to my address and my office address. This communication included sensitive/private data about me as such as income for the last 6 years, social security numbers, previous addresses, date of birth, family status, mortgage application data - property price, locations etc. When sending to my office address they omitted including my name on the address label, therefore when arriving to the office, several people starting from receptionists, security, HR and Compliance Department did review the information before it was handed to me. This mistake caused private data being available to people who should not have access to these and confidentiality breach from Citibank side. I have immediately contacted Citibank and asked to full investigation. Two weeks later I have been informed by the employee handling my mortgage application process that Citibank will be offering me fraud protection, but I have never received any proposals or communication with regards to the investigation. On the contrary, 2 months later Citibank sent another communication to my office again without stating my name on the address label, therefore I assume no one actually even investigated the issue.

Product_Or_Service: MortgageDesired Settlement: DesiredSettlementID: Other (requires explanation)

Citibank charged me $ 1,000 for the mortgage application. I would like this to be properly investigated and receive my money back, because I do not want to have anything to do with such institution in foreseeable future.

Business

Response:

Dear [redacted],

This letter is in response to the December *, 2013, correspondence received from your office regarding your case number [redacted] for our client listed below.

Mortgagor: [redacted]

Property Address: [redacted]

We have investigated this matter and addressed [redacted]'s concerns with her directly via a letter dated December *, 2013. We have no record of receiving a signed authorization to release account information; therefore, we are unable to provide any details to you about our investigation. Please contact [redacted] directly if you require further information.

Should you need additional assistance regarding this matter, please contact the Executive Response Unit by telephone at ###-###-####, Monday through Friday, 8:00 a.m. to 5:00 p.m., CT. Thank you.

Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a card with a refund from the T-mobile transaction but I requested a check which never arrived. I kept calling the company to ask them to put the funds into the account but they kept saying they had sent a check but since March *, 2014 those checks never arrived. On Friday April **, 2014 I spoke to a [redacted] from the company she guaranteed I was going to get the money back in the account on April **,2014. I check my balance on May *, 2014 and I found out they had request another check, I called again and they said I have to wait I spoke to another [redacted] called [redacted] and refused to give her last name and she said I have to wait other 5 business days. This has been a waiting and waiting and the money just does not get refund.Desired Settlement: The money sent to me.

Business

Response:

May **, 2014

Revdex.com

Case # [redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on May *, 2014 from [redacted] regarding a check issued by Citi Prepaid Services. As a company that is dedicated to providing world-class service, we strive to resolve all cardholder issues in a thorough and satisfactory manner.

After careful investigation and research, it was determined that Citi Prepaid Services complied with the customer’s original request to issue a check for $76.16, the

balance of the Citi Prepaid Card on March *, 2014. At the customer’s request, a stop payment was placed on that check on April *, 2014 and a new check issued. The customer called again on April **, 2014 reporting the check had not arrived; a subsequent stop payment and reissue was processed. After speaking with the customer on May *, 2014 an additional stop payment was processed and the balance was placed back on the card per the customer’s request.

If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I still think the company is involved in decieving practices because customers have to spend too much time chasing their money and the company does not act unless they receive a serious complaint. I wasted about 5 months to get my refund and all because this company avoiding me. All my phone requests are recorded and in none of them I never requested a check again.

Sincerely,

Review: I called Home Depot Credit Services on June **, 2014 to pay my monthly bill. I paid $80 that day. I then ask if they could set up a monthly payment, via direct deduction from my checking account, to begin July [redacted] (the following month). They agreed. They assured me that a second deduction would NOT come out in June since I had just paid up for this month. To my surprise, on June **, another $90 was deducted from my account. Frustrated, I called. They admitted the mistake and said to expedite the refund, I needed to fax in my checking account info which showed the money had officially cleared the bank. I did so immediately. They said it would take AT MOST five business days for the money to be refund. Today, is five business days later, and still no money. When I called, the representative could not tell me when the money would be in my account. She said I just needed to be patient. I promised to call back each day for an update. I think this is unacceptable. They take my money without authorization and do not remedy the mistake in a timely manor. She admitted I had taken all the steps I need to do, but would not allow me to speak with a supervisor or another department to see in my refund was in process. Please tell me what I can do to get back my money.Desired Settlement: DesiredSettlementID: Refund

I would like my money back immediately!

Consumer

Response:

The money that Home Depot owed me has been deposited back to my account as of 6/**/14. I would still like to note that the process took longer than was promised by Home Depot representatives, and I was not given adequate information during the process as to why the mistake was made or how long it would take to process my payment dispute.

Sincerely,

Review: I made online purchase of Clarins product through Citi Bonus Cash Center, which promised 8% rebate. But Citi only provides me 1% everything rebate.

On June *, 2014, I made an online purchase of Clarins through Citi Bonus Cash Center. The purchase amount was $95.92, and the order number was [redacted]

The Citi online system shows 8% rebate. Therefore, I should get $95.92*8% = $7.67 rebate. But Citi actually only rewards me 1% rebate, that is the rebate rate for everything.

I called Citi cards customer service for more than 5 times. In the first time, I was told the missed 7% rebate would be shown after next statement. Then the second time, I was told the issue was submitted. Then after some days, I received a paper mail asking about order number and my information; I filled the form and sent it back. Since then, I made a phone call every week asking about the progress, but I was always told that I would get my extra 7% reward within 2 weeks. Now that 4 * 2 weeks has passed, Citi still uses such cheating words. Therefore, I file the complaint here to expose their cheating behavior.

This is NOT the first time that Citi cheats. I and my friends were cheated about the cash back like this for several times. Citi always intentionally ignores the extra rebate; if the customer did not call them, they will not honor the rewards. Even when we called them, they will use forgetting or system processing or computer error as excuses. From my and my friend's experience, there is NO, even one time, that Citi gives the extra cash back correctly and automatically. Obviously, Citi intentionally does this to save money; if customers do not find, Citi saves.Desired Settlement: I look for the following:

1. Official explanation of more than 6 weeks telling me that I would be rewarded within 2 weeks.

2. Give me my extra cash back: $95.92 * (8% - 1%) = $6.71. Also, I want extra compensation for my time cost, as I called Citi many times about this issue, and they wasted me lots of time.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

The citi people contacted me by phone and gave me the refund that they did not perform according to their policy. Now I am OK with the solution.

Sincerely,

Review: After receiving numerous offers by mail from Citibank I decided to apply for a Citibank Simplicity credit card. Being a beginner in the credit world I was specifically looking for a credit card that would help build my credit history and establish good credit as I would like to become a homeowner soon. I asked the representative if this was a card that would grow with me as far as extending credit overtime. She assured me that it was an excellent choice and that I could request a credit limit increase in as little as six months with a good chance of approval. With that being said I was certain Citi Simplicity was the right choice.I applied for a Citi Simplicity card a few days later, January 2013, and started with a limit of $3000. I requested an increase July 2013 and was declined. I requested an increase again in December 2013, May 2014, and again in September 2014 and was declined every time with the same automated message. I spoke with numerous representatives only to hear that I was unable to receive an increase and that I should call back with six months.I have four credit cards aside from Citibank that I have received multiple increases on, at my request and/or automatically. I am highly disappointed with Citibank. I would have chosen another card had I know I would not receive a single increase in nearly two years. I do not have any open collections and all of my accounts are in good standing with 100% on-time payments. I do not see a reason to be treated as though I am unworthy of a credit extension.I would like to WARN consumers who are trying to build their credit that Citibank may not be the best card of choice if you are looking for a card that will grow with you. There are better options, do your research, as I should have, and save yourself the disappointment!!

Product_Or_Service: Citibank SimplicityDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a valid reason for my inability to receive a CLI. I do not believe Citibank Representatives should be allowed to mislead potential consumers. I would like to prevent potential consumers from falling into this stagnant credit card trap.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have explained multiple times that there was fraud on my account that was discovered in July, and my bank account number had to be changed. Several bills did not get paid, and I have been trying to catch up. The case is being prosecuted, and I told them to call my bank and verify. I have been off work on [redacted] for almost a month due to medical malpractice as well. I have been called every day for the past two months, multiple times daily. I made an extra payment and will make a regular payment on the [redacted]. I have told them this. They argue with me and it is unprofessional! They have also doubled my regular monthly payment. I am going to tear up the card and never use it again. This company has no concern for its customers.Desired Settlement: Stop calling me!!! I will get caught up, and this was not my fault!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] Account Number: [redacted]. I am a victim of identity theft. [redacted] has been rude and very unprofessional in dealing with this crime against me! I have informed [redacted] about this fraudulent account, however, they have failure to properly handle this crime committed against me within their company. [redacted] is still trying to get me to pay for this fraudulent account. I have been harassed repeatedly by Exxonmbil in every way possible. I will be filing a civil lawsuit against [redacted] if this account isn't deleted from my credit report in it's entirety. I also will be filing a complaint with the Federal Trade Commissioner's office against [redacted]. Also, a copy of this Revdex.com complaint will be forwarded to the Federal Trade Commissioner's office to view as an attempt to have this fraudulent account remove from my credit report.

Product_Or_Service: Fraudulent Credit Card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

REMOVE THIS FRAUDULENT ACCOUNT FROM MY CREDIT REPORTS AND NO OTHER ACTIONS WILL BE TAKEN

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received an offer for refinancing and decided to call Citibank directly. I was told that I did not qualify for what was offered, but was then offered something else. I did allow the agent to review my credit report and he mentioned he would be doing a few other things (at no time was I told that these things would be charged to me.) I was also told that I would need to give my credit card information for a charge (which I thought would be initiated if everything went through with the refinance at the end).

Today, I tried to contact the agent but he was not there. Another agent informed me that $100.00 was already charged to me as an application fee & that I would also be charged for the pulling of my credit report, amongst some other charges. I was totally mortified.

I have been an excellent paying customer for more than 10 years. My credit report is excellent and I do not appreciate being taken advantage in this manner. Practices like this are totally unethical & quite frankly, I am quite disgusted to know that after more than 10 years of paying my bills on time, CitiMortgage would stoop to such a low level --- just to make an extra buck. I am now totally ashamed to know that I do business with individuals who support such practices to make money.

What is even more humiliating is that I had offers from other companies who waived up front fees, but, gullible as I am, I decided to keep my allegiance with CitiMortgage. I won't make that mistake againDesired Settlement: I would appreciate an apology a total refund, and I can only hope that CitiMortgage does not utilize this method as a new way to do business and make quick cash. It's just not ethical.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Billed after account was closed, credit reporting error

Dear Sir or Madam:

I am writing to dispute an item in my credit report. The following account status should be updated. My credit report indicates that I have made late payments or that the account is in default. I have never missed payments or made late payments on this account. They account was closed on March **, 2014. Annual fees were applied in April of 2014 after the account was closed. Subsequently I have paid $ 197.90 in annual and late fees. I am requesting that any derogatory posting be removed from my credit report immediately and fees be return to me.

Company Name: [redacted]

Account Number: [redacted]

Account Status shown on credit report: Closed per customer's request

Sincerely,

[redacted] RogersDesired Settlement: Please investigate this error immediately, and update my credit report accordingly. Please send me a copy of your investigation results and an updated copy of my credit report.

Business

Response:

Thank you for your communication regarding [redacted]s [redacted] Gold MasterCard account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a camera in 02/2013. I dont think I will ever shop at [redacted] again if this issue is not resolved.

I purchased a camera in 02/2013 and I was paying monthly on it. I made sure my payments were on time each month. All of sudden I seen my payment go up. I seen my balance go from 2000 and jump to 2600.Desired Settlement: I seeking that this interest charge of 647.80 be removed. im a loyal customer and have spent alot of money with them. But I cant be paying 24% interest rate and not even know about it. Im in school to dish out $650 would be a financial burden. please contact me [redacted]. I tried calling [redacted] customer hotline before making this compliant and I didnt receive any type of direction or help

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] I feel that my interest charge should be removed because of the mix up when my camera was swapped out . I would like to transfer the balance to one of my cards . im currently unemployed and paying $650 dollars extra on a bill. Is kind of harsh and truthfully I cant afford it. Im full time college student trying to make ends meet. Hopefully this issue can be resolved.

Review: After applying for a very low credit card rate on line I received a denial , when th eletter came in, it stated [redacted] said I had too many delinquent accounts and a credit score of 628, I called Citi and the customer serivice rep said I need to contact [redacted]. I did and my credit score is not 628 but 781 and I have 29 accounts in good standing with NO accounts delinquent (EVER).

after calling CIti back she stated there is nothing they can do since there report shows something different. I am not sure if CITI was fishing for information or trying to bait and switch but I can mail anyone the denial letter and the official credit report.

I ask for a copy of there report and the lady said they cant send it, since they requested it.Desired Settlement: I would like a copy of the credit report they obtained in exchange for the one I obtaianed

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They have indeed contact me and acknowledge the error as well as discovered a flaw in the automated system that generated the letter to me.THANK YOUSincerely,

Review: I made a payment to an old [redacted] Credit card # [redacted] on Sept**, 2014 to [redacted] credit services for the amount of 433.73 through my bank [redacted] online Bill payment service. They sent the payment by [redacted] on Sept[redacted], 2014. I realized later that I made the payment to the wrong company. At this time [redacted] had already taken the money out of my account. I made a payment inquiry through the bank on 10/**/2014. They open the First payment inquiry to [redacted] on 10/**/2014. I waited the required 10 days and didn't hear from [redacted]. I tried calling [redacted] Credit services numerous times and the only thing they told me I could do is fax a copy of the proof of payment and there customer dispute department would take care of it. My bank then sent another fax to this number and still no word from them. We did a 3 way call between [redacted]- [redacted], [redacted]- [redacted] and myself on Dec [redacted] and [redacted] said it was [redacted] and the customer dispute department was not available. [redacted], from [redacted] said she would send them an email to research it and that they would get back to me the next day. I did not hear from them so I called [redacted] again. Again they told me they had no record of me ever having an account, that my number must be a discontinued credit card, and that there was no record of any issue involving my name and that I would again have to send a fax with proof of payment. The bank has received an email from [redacted] saying they are working on it but still have no record of anything. [redacted] - [redacted] -stated that at this point I would have to deal with [redacted] myself. She would send me copies of everything they sent but I would now have to deal with [redacted] by myself. I try calling again and still no record of anything taking place and I now have to start over again and send a fax. They will not let me speak to anyone in customer disputes. At this point I have no idea what else I can to do resolve this issue.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my $433.73 refunded to my account or a check sent to me in that amount.

Business

Response:

We have resolved the complaint verbally with [redacted]. Should you have any questions about the resolution you will need to contact [redacted] direclty for that information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,