Citi

Review: On June */2014, I made a payment and requested change of address. They never recorded new address and consequently did not received billing statementOn August**/14, I made a payment and requested the account to be closed with outstanding balance of $ 189As of January **/2014 the outstanding balance is now $ 364.71 because Late Payment fee has been assessed in a fraudulent way with a surcharge of $ 175 This is the first time that a Business charges me late payment fee after the account was closed and I object this unethical procedure

Product_Or_Service: HardwareDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want to pay only for merchandise purchased after they remove all late fee charges

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: Credit Services claims late payment and assessed fees since November 2014. My history and custom on all credit accounts are monthly full payment unless there is zero interest promo. I've filed a written protest by [redacted] of such claims and all charges and provided evidence my bank provided payment ahead due dates. Credit Services fails to respond to my protest and escalates the issue with additional charges and harassing phone calls.

Product_Or_Service: credit

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Credit Services needs to properly update their records. Rescind any/all fees and negative credit reporting.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, we suggest you contact them directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]'s credit processor Citi Bank appears to know about the Fair Credit Reporting Act, but their response clearly ignores the law. Citi's response to me fails to address my written protest and bank evidence of ALL monthly payments ($27 and $29) paid in full and before each due date. I filed a formal protest, including bank payment evidence, with Citi Bank on February *. This protest was of Citi's erroneous claims of late payments and their piling on of late fees and interest. However, Citi ignores my Fair Credit Reporting Act complaint. I've now filled a complaint with the US Consumer Financial Protection Bureau. I've also contacted Citi bank, both by phone and in my written protest, to require Citi to stop their telephone harassment. Citi's phone rep acknowledged that I had that right under the law to stop the phone calls. However, I continue to log Citi's continued robo harassment phone calls of up to six times a day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This Revdex.com complaint shows a Citi bank response on your website that Citi bank has communicated directly with me (the complaintent). However, accepting Citi Bank’s response allows Citi to ignore the requirements of the Fair Credit Reporting Act and side step the Revdex.com process and further confuse this dispute. Citi Bank actually sent me both of the attachments, received on Saturday 4/**/15. The first Citi statement in summary says everything is rosy, Citi will rescind all theirnegative actions and Citi side steps that they were directed to cease and desist their harassing phone calls on March *, not March ** as Citi states. However, the second Citi statement repeats their same false claims. Since Citi bank displays a history on this account of false and misleading statements, which of the two Citi Bank statements is to be believed???

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sent a response directly to the customer to address his additional concerns on April **, 2015.

Review: On Apr **, 2015 I applied for the Citi Thank You Premier [redacted] Credit Card [Application ID: [redacted]]. Unfortunately, when I called to follow up on the same time, the credit analyst told me my application was declined because the credit score was too low. She was unable to provide me with the score over the phone but assured me it will be printed on the letter that would arrive at my home in 7-10 business days.

On Apr **, 2015, I received the Decline of Application letter and on Page 3, it read "As of Apr 2015, your credit score is [redacted]". This is a shocking news for me because my credit score has been higher than 700+ all the time. I contacted [redacted] that Citi pulled my credit report from and actually paid [redacted] a fee to get a copy of my credit report and the latest score. The score I got as of Apr **, 2015 is actually 730, in line with my expectation. So, I was really confused.

On Apr **, 2015 I contacted Citi Card customer service and spoke with their [redacted] who named herself as "[redacted]". She told me the credit score printed on the letter I received was wrong. To my surprise, she said this is a known issue and she has no positive date when this can be fixed. When asked if I can get another copy of the decline application letter, she said it is automatically generated and if I request another copy, I will get the same score printed which is 596.

I beileve the wrong score Citi used has a huge negative impact on the credit card application but Citi refused to correct it. Furthermore, they acknowledged over the phone this is an known issue but there is no timeline when this can be fixed. I am not sure how many more customers will be impacted by this.Desired Settlement: I would like to know when Citi Bank plans to fix this.

I would like to request an approval of my credit card application since my credit score is 730 and a "Good" category from [redacted].

I would like to request a copy of letter explaining the accurate information on my credit score.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have been a loyal member of [redacted]s credit services since 2006. Paid my bill on time and down to a zero balance within thirty days of purchase to avoid interest charges. Fourteen days ago [redacted] cancelled my card without so much as a notice, advising or warning me of this cancellation. I asked for my card to be reactivated and was advised that once a card is cancelled it cannot be reactivated. In other words, my card was cancelled because I paid my bill on time and avoided interest charges by paying the full amount due within the 30 day time frame. This does not appear to be fair to consumers that abide by the law and pay their bill on time. My card was cancelled without a notice advising me of their intentions.They said they ran a credit check and even.though I had a zero balance, that warranted cancellation of my card.When they ran their credit check, they probably discovered that I was no longer employed by the state of California. The reason is I was wrongfully terminated for filing a workers comp case and a discrimination complaint after 9 years of being subjected to discriminatory acts by state officials. This did NOT prevent me from paying my bill in a timely manner. I want my card reactivated and a letter of apology wouldn't hurt.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my card reactivated and a letter of apology wouldn't hurt.

Business

Response:

We responded to the customer on April **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

CITI asserts that a letter was sent to me on March **, 2015. I never received a letter.CITI also stated within this 4/**/2015 letter that a copy of the March **, 2015 letter was enclosed. No letter was enclosed in this mailing.This letter is signed by [redacted] of the Executive Response Unit and states an enclosure was included, however no enclosure was included.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NO RESPONSE WAS RECEIVED FROM THE BUSINESS!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer on May **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: My wife has a Citibank/[redacted] credit card account. We were advised by a credit counseling agency to remove me as an authorized user on the account, in order to improve my FICO/credit score. My wife has contacted Citibank numerous times to have my name removed her account AND have the account removed my credit report. Citibank removed me from her account, but has advised my wife that they are powerless to remove this account from my credit report or request the credit reporting agency to do so. The credit counseling service representative contacted the credit reporting agency. The credit reporting agency told her that without a statement from Citibank advising that my the account does not belong on my credit report, they cannot remove it. My wife asked Citibank to tell the credit reporting agency that they are removing her account from my credit report, and they told her they cannot do that. I am writing on the advice of our credit counseling representative to request your assistance in ensuring that Citibank takes all necessary action to have my wife's account removed from my credit report.Desired Settlement: Please ensure my wife's Citibank/BestBuy account is removed from my credit report ASAP. We are trying to qualify for a first-time VA housing loan.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. A. C[redacted]Executive Response

Review: credit card application- started with a computer search -1. typed in best credit card rate 2.computer went to top 10 credit card rates 3. clicked-on 4. went to compare cards.com ###-###-#### -scrolled down found CITI DIAMOND PREFERRED CARD 5. called ###-###-#### phone number shown at that site to apply . representative took private information including social security number and before application was completed we were disconnected, called back , .got different representative -could not reconnect me. I have gave personal information and I do not know if this business is real, I was unable to complete the first application and as not going to do a secondDesired Settlement: get a citi diamond preferred credit card

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: [redacted] mastercard mad an error with their interest promotion twice with my account. The first time, they fixed it. The second time, they did not.

When I opened this card at a [redacted] location, the gentlman told me that my card would be under their 0% interest promotion for 6 months on everyday purchases and my actual [redacted] purchase would be under an entirely different interest free promotion. On my first statement, I noticed that they did not have the correct promotion attached to my [redacted] purchase. I called and they fixed it. Then I used my card under the impression that I would not incur interest for 6 months. On my next statement, I noticedI was being that I WAS being charged interest. I called to get the issue fixed, but dealt with 2 young ladies who provided me with horrible customer service. The supervisor said she could file a complaint on my behalf, but that I could/would not get any sort of confirmation of that complaint. It was very obvious that she was just trying to brush me off. They offered me no sort of solution as I hung up with them.Desired Settlement: I wanted them to honor what was told to me when I applied and was then approved for the card. It was one of the selling points to why I obtained it.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I have a [redacted]. Credit Card with Account Number [redacted] and a credit line limit of $1000.00 I made a payment of $50.00 last month bringing my credit balance to $301.39 without any FEES, INTEREST CHARGES, and/or CASH ADVANCES. Surprisingly, when I got my latest Account Statement, I saw that I have been charged INTEREST CHARGES of $214.17 bringing my new total credit balance to $$516.10 I quickly called the Customer Service for explanations. I was told that I bought a product in December 2014 which cost $499.89 with a promotion of 18-months without interest if payments are made within that time frame. If not, then I'm required to pay all accrued charges from the beginning. They are therefore claiming that since the 18-month grace was out this month of July, and I have not paid out the entire $499.89, they have decided to charge me that whopping $214.17 accrued interest.My problem with this is that they didn't disclose to me as a consumer during this period any amount left for me to pay to avoid these charges. I do believe that the company is skirting disclose requirements expected of them and therefore hiding under this argument to charge me what I called a PENALTY FINE. They were not transparent in their dealings with me on this issue. This is very diabolic and deception at best.Desired Settlement: I'm therefore advocating for an adjustment of my Account without the WICKED AND DIABOLIC accrued interest of $214.71 from $516.10 to $301.39 because I was deceived and the company skirted disclosure and transparency laws required of a credit services provider like [redacted]. Credit Services.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Review: Two [redacted] stores allowed merchandise purchase from an individual who is not listed on my [redacted] credit card account. Indiv. charged 1761.0

Individual purchased in this LR store a total of: 1202.87 in merchandise by giving sales associate my phone number. This individual is not listed on my account and has never had permission to purchase merchandise on this account. The individual then traveled ~2 hours from this LR store to a store in [redacted] where another merchandise purchase was made to the total of: 558.21. This individual gave my phone number to sales assoc. in this store where they were allowed to proceed with purchase without any identification asked prior to purchase. The invoice number for purchase in LR is: [redacted]. Purchase date of 4.**.2015 amount=1202.87. Time of purchase=**:00am...The invoice number for [redacted] store purchase: [redacted]. Purchase date of 4.**.2015, amount=558.21, time of purchase: 1:42pm...transaction number: [redacted]. These purchases were noted by me on Tuesday morning 4[redacted].15. I immediately contacted both store locations where I spoke with both store managers. [redacted] manager only gave first name of: Shawn. LR store would not give name. The store manager in Blytheville explained the only process I could follow would be to contact [redacted] Credit Services, which was done same day. I was told I would receive paperwork in the mail for a declaration of unauthorized use and to complete and return. I received the information May 12, 2015. All information completed and returned same day. Nothing was told to me until I received an account summary (bill) which showed the adjustment on my account. I was not notified of any other issues, concerns for 2 weeks. I assumed it was complete and they allowed the re-imbursement. I then received a call from the [redacted] Credit services asking dates of purchase and name of perpetrator which I explained. Nothing else was said. Call completed. I received a letter in the mail June **, 2015 stating the investigation of my claim was denied and I was responsible for all charges. They stated the reason for denial was as followed: "You received benefit from charges made on this account" and "When you provided a 3rd Party with your account number and Expiration date, you assumed liability for any resulting charges." The account number for this account is: [redacted]. This account was closed same day of complaint. 4.**.2015. I do not feel that all services/employee's that acted upon this fraudulent purchase was done per policy of both stores. I do not feel like the [redacted] credit services can state the reason for denial as mentioned above as this is an assumption and not true objective data. I did not provide the perpetrator with any information to this account. The only known information this person knew was my phone number and I had a [redacted] account.Desired Settlement: The resolution I am seeking is a refund to my [redacted] account to total the amount of $1761.08 that was purchased fradulently on my [redacted] account.

Business

Response:

We will respond directly to the customer within the next 7-10 business days. If you would like to further discuss the resolution, we suggest you contact them directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has sent me their response. Their responseis still subjective data and not an accurate response to my re-openedinvestigation case I asked of them. They are still stating that the perpetratormentioned using the card fraudulently was given permission to use my card and Igained credit with the merchandise that was purchased. They stated they provedthis based off signatures used with that particular card. The only 2 signaturesthat were mine only one copy provided then the rest legibly shows they weresigned by J. M[redacted] and then just [redacted]. My signature is very legible withit being signed as "B. M[redacted]" I will still fight this and feel itcompletely inaccurate investigation and not substantive evidence to rule theway they have stated. Very inappropriate and inaccurate.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will respond directly to the customer within the next 7-10 business days. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: I was on my citi bank credit card simplicity card and I noticed how my credit card credit limit was at $900, as it was $5,000 prior to signing on the night before. I contacted citi customer service and asked them to explain the issue and they could not give me an answer and they said that a letter of confirmation would be mailed to me to my address. I have not received any so called letter explaining the problem of why my credit was reduced. I think this is totally ridiculous. I have always paid my account to the fullest all the time and have never missed a payment and have been a citi simplicity card holder since spring of 2013. Also when contacting customer service they were disorganized and were short with me and were not professional to me, I got transferred four times and no one could tell me what was going on. this is just absurd. they took my credit line away from which they had no right to do so. I would like to have that back at once.Desired Settlement: to have my credit limit increased to $5,000 as it was previously before this issue

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I need a complete resolution to this problem and someone from citi bank needs to contact me directly to fix the issue and restore what I previously had of my credit limit

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Still no one has contacted me in regards to my issues Never again will I have citi bank in the future

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I applied for my Citibank Aadvantage Executive card account ending [redacted] and got approved and started using my card. I paid the $450 fee and now Citi put a hold on my account because they said they need to verify my identity.

Citi then asked for an alternative phone number to verify my identity but the phone number I called them with (the same one I used to apply for the card) was not eligible. This phone number (my cell phone number) is the only phone I've ever had.

I asked for an alternative verification method. They said I needed to send in my Social Security Card, Passport, Drivers License and proof of address (my rental agreement). I faxed all of these in to the phone number provided. It has been weeks and my account is STILL frozen.

Citi is scamming me for the $450 annual fee and they are trying to avoid paying out the miles I would receive if I spent $7500 within 3 months.Desired Settlement: Citi needs to contact me and verify that they got the documents I sent in. Those documents settle the verification process. If not, call me at the phone number I've only ever used in my life ###-###-#### to verify my identity.

Citi needs to also compensate me for the benefits of the card I paid for in my $450 annual fee that I could not use.

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I sent in ID and address verification documents and Citibank still claims they do not have it. I am not getting proper communication. I should not have to call in everyday; Citibank should be calling me everyday with an update on this situation. They took $450 in annual fees for a card that I can't even use the benefits of.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Merchant is not answering any of my calls

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Review: I put in a for a home loan modification and have not received any updates on my application. I have made several attempts to contact my loan specialist via phone and email. When I called for updates, I have been told that documents are missing. I was also told that my specialist would call me and email me to notify me of the missing documents. I still haven't heard anything.Desired Settlement: I would like to be notified of the status. I would also like to complete the modification.

Business

Response:

Business Response to Revdex.com. MS

Review: I am currently employed at [redacted]. When I first started working here in August of 2015, I did not have a bank account so I could not select direct deposit as my payment method. As an alternative, [redacted] gave me a payroll card, which is a prepaid card issued by Citi bank. This is how I received my paycheck every two weeks. About two weeks ago on February [redacted] of 2016, I woke up around 9 am and checked my account balance to see if my check had been deposited. My check of $224 had been deposited into my account, but I was only left with $94. Someone had my account information and spent over $100 at [redacted] and various other locations in miliptas and san jose , cities that are at least two hours away from the city I live in, Los Angeles. As soon as I saw what was happening with my account , I walked to the nearest 7-11 and withdrew the remaining funds from my account on an atm. When I got home, I called citi bank prepaid card services. The first lady I spoke with, Michelle, told me that I couldn't freeze my account, couldn't have a new card issued to me, couldn't have this card cancelled, and had to wait at least 10 business days to file a fraud claim. She told me this after telling me she had seen that my card had been compromised. Out of frustration, I hung up the phone, and called back 2 days later. When I called back I asked to speak with a supervisor, and I got William. William was kind enough to let me know that I had the option to freeze my account, and do all the things that Michelle told me I couldn't do. Michelle just put in the system that I refused all of these things. Michelle probably wasn't even her real name. William, cancelled this card, sent me a new one, and told me I had to wait 5 days for the transactions to finish pending to file a fraud claim. A few days ago, I called once again, wanting to file a fraud claim and I spoke with Mel. Mel told me that the transactions had finished pending and he could file the fraud claim. He then proceeded to let me know that it would take 45-50 business days to finish the investigation and even at the closing of the investigation, I may not get all of my money back. This whole situation seems outrageous, as if they're trying to make me wait to get my money back in hopes that I forget any of this happened and stop complaining.Desired Settlement: I just want a refund of the $130 that was taken out of my account. For having to wait this long for my money I should receive extra .

Business

Response:

[redacted]

[redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on March *, 2016 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of Limited Payroll Services. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] describes a situation where fraudulent activity has occurred on her account and she has contacted Citi Prepaid Services on several occasions in an attempt to clear up this activity. After reviewing [redacted]’ account, it was determined that the customer service agents that [redacted] contacted acted incorrectly. Follow up with these agents has taken place to ensure this does not occur in the future. Based on this, a fraud credit was provided to [redacted]’ account in the amount of $126.75. We contacted [redacted] on March *, 2016 and advised her of this outcome. We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions (P) ###-###-#### (F) ###-###-#### [redacted]

Review: THIS REVIEW IS POSTED ON [redacted]: [redacted]. I just received another harrassing phone call from Citi. Review:

[redacted] partners with Citi on its company credit card. I wouldn't recommend anyone use their credit services.

I paid double my first payment, then was told to wait to get the actual [redacted] card, so I could register online (you cannot register and pay online until you receive the card and can enter the numbers that appear on it). Citi had posted the wrong mailing address - I could not receive even a "snail mail" account statement.

The first Citi agent with whom I spoke was helpful. She changed the incorrect address on file, and told me a payment would not be due until the next month. She acknowledged that Citi has made a mistake and that a new card would be coming in the mail to the correct address (it was just received today). After she and I spoke, however, I received numerous harrassing telephone calls at all hours (several at 8:00 a.m.), and harrassing text messages.

As a lifetime [redacted] customer, I'd say that while I love my [redacted] washer/dryer, I dislike Citi intensely and now have a very negative opinion of them. I would urge [redacted] to sever its ties with Citi and to review the numerous online reviews about other customers who have had negative experiences with Citi. This is not good for business.Desired Settlement: First and foremost, I would like [redacted] to sever its relationships with Citi. Second, I would like for Citi to abide by the course of action outlined by the first agent that contacted me - payment not due in October but rather in mid-November - in accordance with the discovery that it's own records reflected an incorrect mailing address. It has taken almost a month for the issue to be corrected in its own files, for me to receive my new [redacted] card, and for me to make a payment. I am now contacting the police department about the harassment experienced by Citi employees. Keep in mind, this is all over a $25 payment. They have spent more money calling to harass me needlessly than the bill is worth.

Review: I switch my credit card recently. citi took away my 900 thank you points.Desired Settlement: I would like them to refund me $9

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used my citiprofessional card to my my [redacted] waranty for $1344 on December **, 2015 but [redacted] Waranty states that they never did not receive that specific amount. Citicards say that they pay [redacted] Waranty on 01/**/2015 but until now, [redacted] Waranty say they have not received the fund therefore, all of my policy are not covered.Desired Settlement: We have been citicards customer since 2007 and we use this card thinking that any problem, Citicards will help us but we find out that we are wrong. I have been calling customer service and talk to several departments but no one can help me.

I am now left helpless with $1344 on my credit card . For the last 3 weeks, I have been calling Citibank and [redacted] Waranty back and forth but no one is willing to help me result the case. [redacted] waranty ask me to have citicard call them to confirm that citicard did send them the fund but Citicard say they are unable to call [redacted] Waranty, and [redacted] Waranty say they cannot call Citicard either.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Consumer

Response:

First, I thank you so much Revdex.com for helping me result this matter. [redacted] from Citi group did call me and after she contacted [redacted] Waranty, [redacted] Waranty did admit receiving my find of $1344. I am really disappointed with Citigroup because if without the help of Revdex.com, they were not willing to help me result the dispute. I am canceling all my citicards.

Review: My account was closed but I am still paying off the balance. All my papers from them only give me the last four numbers of my account which is [redacted].I have called and written them for the full account number and they have not provided it to me. I need that in order to do a balance transfer.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want the full account number which I am entitled to.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I CLOSED THE ACCOUNT ON THE PHONE, THEY WERE RUDE AND MADE ME WAIT VERY LONG. AFTER CLOSURE, A REFUND CREDIT FROM MACY DEPT STORE FOR 114.97 WAS APPLIED TO THE CLOSED ACCOUNT. I CONTACTED CTITICARDS AND REQUESTED THEY SEND THE AMOUNT TO MY ADDRESS ON FILE. AS OF YET THE AMOUNT REMAINS IN THE CLOSED ACCOUNT.Desired Settlement: GET THE CHECK MAILED IMMEDIATELY.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After I paid off what I thought was my bill of about $27K in Aug 2014, I never received a digital alert or bill stating that I owed $ for interest.

I have been a card member since 1995 (about 19 years) but in December 2014 Citibank closed my account. I did not know that this happened until I found out in January 2015 when I applied for a Citibank American Airlines Advantage credit card and was declined due to the 3 month late payment status on my credit report from my Citibank AT&T Universal Master Card.

My account was closed because from September - November or December 2014 they never received my $300-400 interest payment. They did not receive my payment because I did not know that I owed you any money. I spoke with several managers there since January 2015. They said that they emailed me the alerts (Citibank does not send digital bills). I want proof that they sent me these monthly alerts. I never received one. They don't see that my email address had been changed yet when I spoke with someone from Citibank earlier this year (Jan 2015?), she had a wrong email address on file for me. She said they had "[redacted]" on file when my email address "[redacted]" hasn't been changed in 15 years. Can Citi prove that they sent me these emails?

Since 1995 I have paid every bill on time. In August 2014 I paid off what I thought was my outstanding balance, about $27,000. I switched from getting paper bills to digital bills. After I made my last payment I August 2014, I never received another digital bill from you. Somehow my email address got changed in your system from [redacted] (which has been my email address for about 15 years) to [redacted] (no "*"). I also think that they had a wrong phone number for me, at least according to the same woman who told me that they had the wrong email address for me. I don't know how any of this happened. However what I don't understand is why they never snail mailed me a bill or what happened when you called the number you had on record for me. Did they speak with anyone and discover that you did not have my right phone number? Did they leave a message? I don't understand how they left this issue in abeyance when there was a change in my behavior pattern after 19 years. I feel violated and very upset that my credit report has a 3 month late payment on it due to this miscommunication. I just paid them $27,000. Of course I would have paid them the $300-400 interest charge had I known about it. I didn't know that they closed out my credit card in December 2014. I never received a letter from them. I think they should have sent me certified letters (so that either I or my doormen had to sign for them) stating that my interest payment was due and that my account had been closed. I don't think that Citibank is providing very good customer service.

I'd appreciate it greatly if Citi could please contact the credit agencies ([redacted] and [redacted]) and ask them to please remove their three month late payment status on my credit report. They waived the $300-400 interest charge. If it stays on my credit report, I have a sinking feeling that for the next seven years it will be very hard for me to get a new credit card despite my 700+ credit score. I am a hardworking, conscientious person and am asking politely for your help.Desired Settlement: I want the 3 month late payment status removed from all three credit reports ([redacted]).

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] of Citibank (###-###-####) called me today and said that Citibank is reversing the 3 month late payment charge because their electronic statements got bounced back. I never received their bills. They will contact the credit agencies and my credit report will be updated hopefully within the next 30 days. Thank you.

Sincerely,

Review: I left [redacted] on January **, 2015 and try numerous times to contact citi bank and have my contact information changed so I could pay them directly and they refused to allow me to change my information until they put the debt on my credit report. They did not mail me any statements or information regarding this until they put it on my credit report. Since they put it on my report, they decided to allow me to update my address with them and then I could start making payments. They should have notified me in writing and allowed me to change my contact information with them before reporting this debt to the credit agency. You can review their records and see once I was able to communicate with them payments have been made and the account will be paid off this week.Desired Settlement: Remove from my credit report since you did NOT contact me prior to this reporting and you would not allow me to update my contact information in your system. You stated only [redacted] could do that. Well [redacted] wouldn't do that as I was no longer employed with them. I had a change of address with the postal service and by the grace of God the post office still delivered the last months statement to me that STILL has the wrong address on it. It is illegal to report to someone's credit with you will not allow them to communicate with you and update my contact info to establish payments.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,