Cintas Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Cintas has agreed to release customer from the agreement and contract breach amount once certified funds are received from the insufficient funds customer sent to cover their balance.

We have still not received any refunds.  The agreement was to continue services when they  corrected the accounting error.  They did not fix that problem and continued to charge our account.  At that point we decided to cancel completely.  We feel they still owe refund money but at this time we will accept their response and accept cancellaton.

General Manager Joel P. completed his investigation of this accusation and verified that the invoices in question were indeed signed by the delivery driver. Cintas issued a full refund of all disputed invoices on 12/23/15 in the form of a credit invoice. The paper check refund will be mailed...

within 2-3 weeks. Cintas also allowed this customer to cancel service with no penalty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.This is not the proper way of handling business. Businesses should not be automatically enrolled in a new contract for five years. This was a change over not a completely new contract. 
Regards,
[redacted]

Cintas and [redacted] have agreed to a garment color change, and Cintas will wash their garments separately to ensure that [redacted] is satisfied.  We look forward to continuing our relationship with [redacted], and we are committed to providing them with excellent products and services. Sincerely,Brian H.General Manager

[redacted],Thank you for your correspondence.  The agreement you are referencing was signed by Jeff Jaffe and the bills are paid by Jeff Jaffe.  We understand that you are a third party cleaning company for [redacted].  [redacted] has not paid for paper towels...

since April 2016 (approximately 7 months).  We have credited the account [redacted] $908.81 since the end of August.  [redacted] price for one roll of paper towel was $9.80/roll so a case would be valued at $58.80.  The four cases of paper you are referencing have a value of $235.20.  Again, the account received a credit of $374.80 on November 25th.  This credit is more than the 4 cases of paper you are referencing by $139.60.  Ken C. let you know of this credit approximately 2 weeks ago and asked you to provide documentation of payment for the paper.  You let Ken C. know that you do not have access to the billing paperwork for [redacted].  At this point, we have not been requested anything by the owner of the business and contract Jeff J. who pays the bills and would receive credits for all billing.  The only thing requested by Jeff J. is that we stop service.  Even though there is a valid service agreement that does not expire until 4/24/20, we have allowed Jeff J. to end his service agreement early without penalty.  With the above said, [redacted] has received credit for all product due and their account balance is $0.  If the owner of the contract, Jeff J., would like further documentation of billing and credits, we can provide it to him.

[redacted] signed a 60-month agreement with Cintas 16 months ago.  We make a serious financial commitment to meet our customers needs, and walking away from our contract at this point would be a losing proposition due to our significant investment.  Our Service Manager,...

Regional Service Director, and I have been working with this customer to meet their expectations, but [redacted] has found a competitive service provider that has offered them lower prices than ours, and they are attempting to breach our agreement.  Cintas holds customers to their agreements unless we have not performed our commitments.  In this case, we have done everything and more than the agreement holds us accountable to do.  We will continue to work with this customer to find a resolution, and we will continue to provide the service we promised until a resolution has been reached.Sincerely,Brian H., General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Our Response1. There was ONLY ONE phone discussion with [redacted].  The second conversation with him was in person as he came
in to remove the dispensers.
I spoke to several Cintas operators throughout June about the
increases in my weekly bills.  (Please see the image of the old bill and new bill.)  Each time,
I was told that someone would contact me. 
I finally sent an email on July 10 to discontinue services.  I get an email from [redacted] on July 13 …
stating that he was trying to get a hold of me. 
I called the number on the email and spoke to [redacted] about the increase in rates.
 
2.  The proposal to “work
with the restaurant” was ridiculous.
We disagree with the 24% price increase so [redacted] offered to “work
with me.”  His offer was to for the restaurant to buy
more Cintas products and services in order to get a discount … which we declined. 
 
He never offered to honor the rates that we had agreed to 6
months earlier.  We would have kept
Cintas services … but not with a 24% increase!  I saw no choice but to cancel our services.
Regards,
[redacted]

Thank you very much for sending Cintas this communication.  It certainly helps to keep communication lines open for resolution.  There is quite a bit of confusion regarding maintaining service, stopping service, maintaining, etc., etc.  (see attached for all e-mails).  Jayson G....

from Cintas promptly went out to visit with [redacted] regarding his initial call to stop service on April 10, 2015.  Following that visit, [redacted] requested that Cintas replace the existiing dispensors with brand new (not to stop service; Jayson installed).  On April 13th [redacted] called Cintas customer service & requested to add more paper & soap dispensers in the bar (more adding of service, not stopping service).  Then on October 23rd, [redacted] called Cintas customer service & requested that all service stops except for kitchen towels & aprons (still wanting Cintas service), which Cintas promptly stopped those items leaving on kitchen towels & aprons.[redacted] has been requesting that Cintas offer service credit all the way back to June 2015.  Our confusion is documented above.  Cintas has been servicing [redacted]'s business, per his requirements, all the way through February 2016.  Each Cintas delivery & service concludes with the review of the service invoice & is signed by the restaurant for approval of products & services received. His last payment to Cintas was in September, covering May 2015.  Upon several attempts to collect past due accounts receivables, Cintas ultimately turned the collections over to a 3rd party vendor.  [redacted] ended his contract with Cintas by defaulting on his +100 days of unpaid services to Cintas.  Cintas is very willing to settle this collections issue if [redacted] is prepared to pay all past due invoices.  As previously communicated, if [redacted] pays the balance of past due invoices through February 2016, Cintas will stop the pursuit of the contract buyout terms that [redacted] agreed to on February 10, 2014 (see attached).Thank you again for this communication.  We greatly appreciate it.Jason HillCintas General Manager

A Cintas representative, Joey J.met with both [redacted] and [redacted] on Friday, November 13, 2015 and has worked out a new service that meets the [redacted] business needs.  Jeff W., General Manager for Cintas in [redacted] personally spoke on the phone with both [redacted]...

[redacted], [redacted] and [redacted] in seperate conversations to confirm they are happy with the gameplan.  Jeff also sent Bill his contact information in case he needs any additional help or has any questions.  It is Cintas's hope that we have resolved this issue and hope to be a good supplier to the [redacted] and the [redacted].

Jon B., GM spoke with [redacted] today.  One of her two logo mats was stopped by accident in August 2016.  For approximately six months, we only serviced one logo mat a week as opposed to doing two per week.  She was only charged for one a week through that time. ...

[redacted] felt that we violated our contract by only servicing one logo mat a week for that time period.   Cintas will credit the account for the next four weeks of service and ensure that two other credits are reflected on her next monthly statement.  [redacted] has agreed to this resolution.

Customer was contacted 1/14/17 and credit was given. Customer responded that this was satisfactory

Below is the summary of our response to the concern from this customer.   After further investigation into the customer’s complaints and talking with the customer, [redacted], she is thankful for allowing her out of her agreement and for Jim R. for handling her concern.  She...

originally called Cintas due to [redacted] increasing her prices 20% in one week and she was frustrated and signed up with Cintas.  Later that week, [redacted] provided her a copy of her agreement and threatened to sue her.  She said that she let the Cintas Sales rep know of her concern but did not ask to stop service.  She continued on to say that she accepted service and delivery during the first few weeks because she was mad at [redacted] but this was prior to [redacted] threatening to sue.  She did state that she is willing to pay for weeks the account was serviced as she had no issues with our service. Her anger was more directled at [redacted] (our competitor) than Cintas.  As a show of good faith, we released this customer from her agreement wiht Cintas and removed any further obligation to our service. She was very thankful and said she wouldl reply to the Revdex.com to retract her complaint.  Thank you for clearning this complaint.

We have contacted this customer and resolved this situation.  We have credited the customer for the $32.07.  This was a charge for a Mat no longer serviced.  We informed the customer that there would be no collection on this charge.

Our internal investigation did not uphold the allegations so we believe them to be false. Although we feel Cintas may have a valid agreement, to uphold Cintas' reputation in the market, in response to the strong belief of the owner of [redacted] that the agreement is not valid we agree to...

amicably part ways with no further actions on either party's part beyond the payment of services already rendered which AWA has agreed to.