Cintas Corporation

DRIVER PULLED OUT IN FRONT OF ME , NO SIGNAL , WAS WEAVING , CROSSING CENTER LINE , TAILGATING , SWITCHED TO RIGHT LANE , NO SIGNAL . I WAS ABLE TO GET UP NEXT TO VAN & LOOKED OVER TO SEE FEMALE DRIVER TEXTING ! SHE WAS DRIVING BUT LOOKING DOWN AT HER PHONE ! I CALLED COMPANY BUT NO RESPONSE ! I HAVE DASH CAM & IF SHE WOULD OF GOT INTO ACCIDENT , THE PERSON SHE HIT WOULD HAVE GREAT VIDEO FROM ME FOR THEIR LAWSUIT !

I've documented numerous complaints with sales reps and other people at cintas to no avail. They always short products, their driver is rude and disinterested, they escalate prices to 50% higher then the original agreed amount and rarely provide credits for uniforms not received or received with holes and torn pockets. Their previous sales rep never returned calls or texts but the new one David is much better he just doesn't receive support. I've sent them photos, employees reports and so much more, does nothing to resolve anything.

This company is the worst and they don't care if you know it. I ordered 2 shirts, and it has taken them a month just to deliver them. Never again!

We have been using Cintas for our Fire Extinguisher checks for over 15 years. Because we have a school in our facility, I made arrangements with the technician (who came by to set up a time) to start our inspection at 7am so they could get done in the classrooms before students arrived. I made arrangements to have a staff member on site an hour early at 7am to meet them and make sure the classrooms were completed first. Well Cintas never showed until about 8:30am. When I spoke to the technician, he told me his boss had a meeting and he could not make it by 7am. Spoke to the boss on the phone and got the typical, Sorry.
If this is the way they do business in Jacksonville, maybe it is time to look for a company that wants our business.

Our
Senior Service Manger contact *** *** *** regarding his account and
after speaking to him came to an agreement that we will present him with a new
proposal for the products he receives from usWe will be meeting with him on
Tuesday May 19th to work out a new agreement

Hello,Thank you for your email.  My complaint with Cintas has been resolved. They have agreed to void the so called contract and have corrected the error made by their sales rep.  You may Please close my complaint. Thank you to you guys for helping resolve this issue.[redacted]

We wish to service our customers in order to exceed their expectations. We do operate off of service agreements and our service agreement states that any successor of a current customer will be responsible for the active agreement currently in place. We make many investments within a customer...

including material, costs associated with laundering the products, delivery, etc. The service agreement allows us to have the security to make these types of investments. We also state within our service agreement that if a customer is dissatisfied with our service, they can simply send a registered letter to the attention of the general manager. If Cintas can then not resolve any material complaint within a normal course of business, the customer is then able to terminate the agreement given that all rental items are paid for and/or returned in good and usable condition. Any outstanding balances for services previously rendered must be paid in full as well. None of these events took place with this customer which is the reason for this course of action. Please let me know if there are any further actions.

[redacted] controlled by [redacted] contracted with our Company Cintas for a variety of products and services on March 12, 2015.  On or around May 29th we received a letter giving us 30 day notice stating that he was cancelling service.  Due to collections problems, this account was turned over to a collection agency.  The collection agency began pursuing the account for all outstanding invoices and for breach of contract.  [redacted] has filed two complaints with the Revdex.com. I spoke with [redacted] today 8/5/15 and we agreed that we would pick up all of our remaining product by this Friday.  He agreed to pay his outstanding balance of $536.88 on a payment plan of $50 per month until the entire amount is paid off.  We have agreed to cancell further efforts by the collection agency and not pursue any breach of contract charges. We believe that this agreement will bring this to an equitable resolution.  Thank you.

After Jason K., General Manager at our Cintas location in [redacted], **, talked to [redacted], the customer contact, he confirmed that [redacted] has five accounts with Cintas and three of the five have always been billing every other week since install.  There are no issues with those three.  The...

other two were the last two accounts installed and were set up by another sales rep.  These two accounts were set up at a weekly frequency instead of every other week.  After the discussion and attempts to save the business, [redacted] and Jason have decided on an appropriate credit amount for the two accounts and will be putting their accounts out.  [redacted] appreciated the call and everything is squared away.   If you have any questions please contact Jason K. at ###-###-####.

Revdex.com,   this is a copy of the letter I received Friday from CintasPer our conversation earlier today, [redacted] shirts will be shipped on Tuesday, 09/19.You will have them delivered by UPS on Wednesday, 09/20. We were able to get the order moved 2...

days ahead. Thank you,Annette   Annette J[redacted], Customer Service PartnerCintas Corporation | [redacted]
[redacted]     [redacted]Phone ###-###-#### | fax ###-###-####[redacted] | www.cintas.com   Hi Annette, We have moved the shipping date up to 9/19 and to be in hands by 9/20. Hope this helps! Have a good weekend Thank you,Miles R. Miles R.Decorated Apparel Division

Cintas' Service Manager spoke with [redacted] about concern on 9/27.  It was agreed to issue credit for disputed mats.  Credit to be issued is for 52 weeks.  Agreed upon credit comes to 2 mats x $4.50 = $9.00.  $9.00 x 52 weeks = $468.00.  [redacted] was satisfied with the...

credit and said to let him know if there was any remaining balance after the credit was applied.  Cintas' Accounts Receivable dept. is applying the credit on 9/28 and Customer ([redacted]) is copied on the emails with the credit application to his account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Hi [redacted] thank you...

for looking in to this I have resolve the matter with Cintas and am very satisfied with the out come thank you [redacted]
Regards,
[redacted]

Customer called and stated Cintas has resolved this complaint.

When I spoke to Cintas they refused to terminate our contract. Despite twenty-five errors over two years and a price increase that we were not notified of, they insist that this falls into an "acceptable margin of error"for their company. They are providing 4 weeks of free service to make up for our trouble and the $47.52 that they have overcharged us in 2016. We  will continue to monitor their invoices closely line by line and if any more error are found they may be willing to to "part ways." When I spoke about the contract stating cancellation for not giving notification of price increases they stated that clause only applied to the company not the customer. I am not impressed with this company or it's service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have reviewed the notes from Chris D, and disagree with the series of events and the information that was stated.  First and foremost, I want to be clear that I didn't cancel services due to price.  Apparently Chris didn't listen to a word that I said when he spoke to me on January 11th.  What I said was that Jay, the SSR did come every other week as he should but that some of the chemicals were not getting filled.  I then stated that it is too expensive to continue to pay for something I am not getting so I went with [redacted] for chemicals since I only have to buy chemicals when I need them rather than Cintas billing me when I am not receiving product.  I never once said that Jay did a good job!  This was Chris interpretation.  Nor did I say I was leaving for price This is a total fabricated lie!  In fact, Cintas' contract states that a customer has the right to refuse price increases at any time.  Chris' comments that I refused to keep the mats because they were too expensive is also incorrect.  I did go with [redacted] for mats, but not because of price.  In fact, [redacted] matched the same price I was getting from Cintas and we added additional services with them.  Proof that our suspension of Cintas services was strictly due to the improper servicing of our account.  When Jay arrived on January 5th, I informed him that we were suspending services.  He said, "It looks like you went with [redacted], good luck!"  That is when I informed Jay that I didn't go with [redacted] but rather [redacted].  Otherwise, Cintas would not have known who we went with.     I find it perplexing that Chris is stating that he was never once contacted regarding our account.  This is again a lie.  Let me refresh Chris' memory that I contacted our Salesman, Mike S. early in 2016 due to the same problem. Mike them contacted Chris who spoke to Jay about not filling the chemicals.  Jay's response to us was that he couldn't afford to lose another account.  Chemicals were then being filled appropriately for a few months.  In the 4th quarter of 2016, the problem started and persisted again. Perhaps Chris should ask Jay why he didn't have the key to the chemical systems since Cintas owns the chemical systems?  Chris' comment that the chemical spend of $30 every other week was reasonable given the size of our facility.  I would agree with this assessment if we were actually receiving the chemicals we were being billed for.  If Chris thinks this is okay then I suggest Chris pay the $30.00 out of his pocket without receiving the products and we will keep the services.  Chris statement regarding his request for me to keep some services is factual.  I declined since I can no longer trust that Cintas will deliver the services that they promised.  Again, proof that our suspension of services was 100% due to service.  I am not going to continue to have to contact Cintas for improper servicing of our account.  Why hasn't Chris ever visited our facility given the problems we had in the past?  Why hasn't our salesman, Mike S. called us back?  I find it interesting that Cintas is all over this now that we cancelled our contract but we never heard from anyone until now.  If Cintas wishes to pursue its allegations that we breached the contract, we will move forward with seeking damages against Cintas for fraudulently billing us for services that were not received.  
Regards,
[redacted]

On April 15, 2009 Cintas and [redacted] entered into a service agreement where Cintas would provide uniforms, mats, shop towels and hand towels.  The intial term of the agreement was for 36 months and it was signed by [redacted], Owner of [redacted].On April 27, 2011...

Cintas provided an updated service agreement to [redacted] which was signed by [redacted], Owner.  This updated agreement was for a period of 60 months and it suprcedes the previous agreement.  Effective April 27, 2016 the agreement automatically renewed (per paragraph 7 on the reverse side of the agreement) for a period of 60 months.It is the intention of Cintas to honor the contracted services as outlined in the service agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I do accept the previous  email response and would like to pay the sum of $1548.54 but would like to know if I can pay by credit card if so who can I call to make the Payment and or address and also letter once paid that they account is in full satisfaction.Thank you 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10785817, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First I have never met any service manager or supervisor face to face that is a lie.  Cintas is aware that we as a business [redacted] do not want to do business with them. We never knowingly signed or would have signed a long term contract with them. This is our original and main complaint.  The contract was signed unknowingly by a manager who is not able to sign for contracts. Only the owner [redacted] is able to sign contracts witch he did not. When we tried to cancel the service from Cintas is when they informed us that we were in a contract with them.  Before we went to cancel with Cintas we already signed up with a different vendor who provides much better pricing and service. We feel Cintas has been dishonest and we will continue to do everything we can to separate ways with them. Byron G.'s response has nothing to do with our original complaint.
Regards,
[redacted]

On 9/19/16, [redacted]s owner[redacted] called into Cintas to request a copy of her agreement.  Service Managers, Jay H. and John G. both reached out to [redacted] to discuss any concerns she may have.  Jay H. met with [redacted] to review her agreement and per their discussion...

stopped some of the chemicals on her account to assist in making the invoice more manageable for the customer monthly.  After we received [redacted] complaint on 10/18/16 Jay H. and John G. called [redacted] to set up a meeting.  Jay met with [redacted] on 10/19/16 to review the agreement again and per their discussion we stopped the air fresheners on the account.  [redacted] stated she did not see the value in the air fresheners.  [redacted] agreed to the resolution and stated that she was satisfied with the resolution.  Jay H. also provided [redacted] with his cell phone number and told her to contact him if she has any further questions or concerns.

After speaking with [redacted] we have come to an agreement that if the outstanding A/R balance is paid up and the two logo mats are purchased at the value given we would consider this account to be closed. Thank you,