Cintas Corporation

The amount of unpaid invoices due is $2248.54. We are willing to credit $700.00 as requested and will accept $1548.54 as final payment and will release the customer from any additional liabilities. Thank you.

There were several communication errors on Cintas' end in responding to [redacted] request.  After discussion with [redacted], both parties have agreed to replace the standard logo mat with an upgraded version.  We will be installing a 90 millimeter logo mat without a gripper back  at one...

entrance to [redacted] Senior Living.  The second logo mat located t a different entrance is currently [redacted] needs and does not need replacing.  Cintas will waive the replacement fees for upgrading the current logo mats to compensate the previous billing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint
No one from my store has ever made any request to HOLD service !!! As part of agreement with your sales rep, service was
stopped after April 2015. Your sales
rep knows very well and should have put it on his paperwork. Either he made a mistake or did with a
purpose. Since I reported the dispute to your regional office there were no sincere
efforts made to resolve the matter or work on alternatives
We can use winter mats and I am willing to work on new arrangements
similar to what we had last year. I can use
your service for this winter as wellBut
as I clearly stated I work on a term contract at the store and [redacted] does not give me authority to make long term commitments
I am person of integrity and honesty and I never had to deal with issues like this
before. There are complaints on Revdex.com
in past one year against CINTAS and some are very similar to mine. As a company that should mean something to
you. In good faith I have made my best efforts to
resolve this matter and offer an alternativeIf you
decide not to work with me, I have no
other option but pursue matters further
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   We have been meeting with the managers of Cintas with no resolution, we have shown them a significant timeline showing that their bad quality service has been going on for the last 16 months. We have not met with one of the competitors as we are still held to the contract with [redacted] now Cintas Corp. It is not about the price it's about getting what we pay for, we are paying for good quality so therefor we expect good quality service! The manager Brian took our uniforms home and washed them himself so he saw that the uniforms are not clean when Cintas washes them. Attached are the documents that show some of the issues we have been experiencing since the beginning of the contract. 
Regards,
[redacted]

As per our meeting and multiple discussions, we at Cintas have been more than willing to work with your restaurant on both pricing and product lines offered.  Both offers of assistance were declined.  The valid service agreement on file dated 10/15/2015 was presented and discussed upon our...

meeting.

[redacted] was contacted on July 6th by the local GM and the regional VP.  After discussing several options with [redacted], we came to an amicable agreement to have the uniforms picked up, and [redacted] agreed to pay all outstanding invoices and withdraw the Revdex.com complaint....

   Nick P.|Cintas Corporation| VP of Operations|[redacted] [redacted]Office: ###-###-####| Fax: ###-###-####| Cell: ###-###-####|Email: [redacted]

We reached out to [redacted] last week in regards to her service complaints. I offered to work thru any service issues and asked for an opportunity to fix them but she insisted that after sending in a certified letter and not receiving a satisfactory response that she was finished and just wanted out of...

her agreement. I apologized and told her that I was confident we could correct any outstanding issues, but she was firm in wanting to cancel. I felt that due to her frustration it made sense to terminate the agreement and part ways. We are scheduled to pick up any remaining product this week and she has agreed to pay up her account in full.

Spoke with Customer on 3/2/2017 to discuss.  [redacted] to provide his back up documentation.  Left Sun follow up voicemail on 3/7/2017.  Holding for paperwork from [redacted] so that we can properly address and resolve his concerns.

I have made multiple calls since receiving the complaint on 7-21-15.  I have only been able to exchange one voice mail with [redacted].  I informed [redacted]  [redacted] that no one from this operation was holding him accountable for the $4500 that was in the complaint.  I apologized...

for any rep behavior that was inappropriate and let him know I would handle internally if I found any evidence of inappropriate behavior.  I have been unable to find any evidence of bad behavior.  [redacted] referred to emails of harrassment and I asked him to  forward those to me so I could understand what he was talking about.  I gave my email address but have not received any emails at this point.  [redacted]  [redacted] said that he was still being contacted to this day but I have fornd no evidence of that after talking to my sales manager Ryan B..  I am considering this matter resolved unless I can get any further information from [redacted].

Recap: -          Customer wanted to stop service due to price.  Received lower quotes from [redacted] and [redacted]-          No service issues and had praised Jay’s (SSR) service in the...

past.-          Did not follow process to stop service.  Simply began refusing service.-          Unhappy with paying buyout for stopping service without cause. Cintas intends to pursue damages under terms of service agreement entered into by both parties.  Notes from Service Manager Chris D.:                I reached out to [redacted] last week regarding his request to cancel service. The customer received chemical and floor mat services from Cintas and has never complained about service to the SSR or myself. Jay went in to service the customer on Thursday January 5th and the customer informed Jay that he no longer required Cintas service. He went with one vendor for mats and another vendor for chemical supplies and that his decision was price based.                   I called [redacted] on January 11th regarding his request to cancel and he informed me that his decision was price based, he received better mat pricing from [redacted] and better chemical pricing from [redacted]. I asked if there was a service issue, he replied that service was good and Jay, the SSR, did a good job. I tried to keep the mats in order to satisfy the agreement but he didn’t want to stay with the service based on price.                   After I informed him of his agreement, he then began to complain about the chemicals not being refilled. The SSR, myself and customer service has never received one complaint in regards to service and after researching his invoices, he receives minimum quantities on chemicals. He only received 5 units of floor cleaner, 2 of the SK1 and 4 of the SK2 every other week, his chemical spend was $30 every other week which is quite reasonable for a location the size of [redacted]. If the quantities on the invoice was much higher I might suspect that he may have not have been receiving what he was paying for but the inventories were quite low which shows the SSR was tightly monitoring the inventories.                   If chemicals were not being serviced correctly, I can understand [redacted] situation and I would have rectified the situation and let him out of the agreement if it persisted. If the chemical system was the problem, then why also switch mat companies. I tried to keep some of the business and really looked into how we could’ve lost this customer but it seems he just wanted a better price. The service was fine until I mentioned the agreement buyout, then [redacted] brought up service issues like not topping off chemicals.                   I think we should pursue the buyout, if [redacted] gives us some of the business back which was my goal that would work out even better. He has until 2019 on his current agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Cintas driver [redacted] just came in and told us that our contract has been canceled and picked up the last of their product.So we have no further complaint’s at this time. If you have any questions please contact us.Thank you for your assistance.

Cincinnati Revdex.comNovember 3, 2015 Cincinnati Revdex.com Inc.1 E. 4th Street, Suite 600Cincinnati, OH 45202Dear Sir or Madam,It is Cintas' position that [redacted] has not followed the terms outlined in the standard service agreement which was signed by an owning member of [redacted]...

[redacted]. Cintas has had several conversations and meetings with [redacted] dating back to the installation of the program to resolve any real or perceived issues with the service but was told that nothing could be done. The original issues that were identified were based on necessary inventory levels, of which that information came from the customer. In this complaint, [redacted] indicates that they are exercising the "Service Guarantee" within the Cintas service agreement and that there is no contract because the signature of the owner was forged.The service guarantee clearly states that if Cintas fails to meet the terms and conditions of the agreement, the customer must send the General Manager those details in a certified letter. Cintas then has a reasonable amount of time to correct such deficiencies. [redacted] instructed Cintas to stop all services and then only after Cintas informed [redacted] that they will enforce the service agreement did they send a letter. The customer will not allow any service to resume, which does not allow for any corrections to be made. In addition, [redacted] made substantial changes to the inventories purchased on their behalf within the first couple services.This complaint indicated that the service agreement was not in fact signed by the owner. Cintas has been working with [redacted] to find a resolution for several weeks yet this is the first notification to Cintas in reference to the signature on the agreement. There are several email records from Cintas to [redacted] Management requesting the service agreement be executed by the owner and returned before any service would begin.It is Cintas' intention to honor the service agreement and asks that [redacted] do the same. The Service Agreement clearly identifies the responsibilities of both companies. The agreement was provided to the customer for review and later emailed to Cintas with their expressed approval indicating that they had sufficient time to review the terms and conditions. Cintas is very willing to find an alternative solution and has made several recommendations to Plant [redacted] of which all have been denied.Sincerely, Scott W.General Manager

On 11/10/1015 Justin L. (local General Manager) and [redacted] (local Service Manager) met with [redacted], owner of [redacted]. After listening to their concerns, Cintas agreed to cease collection efforts and let them out of their service agreement if we could recieve...

payment on all outstanding invoices. The customer wrote us a check for $403.44 to clear their past due balance. Cintas is no longer persuing collection efforts and [redacted] has no obligations to Cintas. This issue has been resolved.

Hi [redacted], Thanks for taking my call today and thank you for your business. I have ran some numbers and hope we can come to a resolution. You currently have 6 employees renting 11 pants and two employees renting 6 pants and 5 shorts. In this proposal I have cut over 25% off of the buyback price...

on the pants and shorts reducing the cost to $15.00 per pant and $12.00 per short. Proposal: Buy back the rental products at a reduced rate: 78 pants x $15.00 = $1170.00 12 shorts x $15.00= $180.00 Total = $1350.00 Thanks, Darth T. | Branch Manager Cintas Corporation | Loc. [redacted]   office ###-###-#### | fax ###-###-####   [redacted] | cintas.com

Dear [redacted], Thank you for the message.  My name is Michael H. and I am the Vice President for Cintas responsible for [redacted].  In following-up it appears that the matter has been resolved.  If for some reason the information below is not true then please feel free to...

contact me to discuss further.  My contact information is [redacted] or ###-###-####.   On March 5th, 2013, a renewal agreement was signed by an individual representing themselves as the customers' acting manager.  On Wednesday, October 19, 2016 our local operation received a message to stop service.  The next day, our Service Manager responded with a visit Thursday, October 20, 2016.  During the visit and further conversation an agreement was reached for Cintas to continue service.    We are very thankful to count you as a valued customer. Thanks again, Michael

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I accept the offer. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]