Cintas Corporation

Gained agreement from customer to honor remaining terms of agreement under the condition that services are terminated once agreement is satisified and all inventories rented by customer are returned in fair condition.  Services will be discontinued on 3/9/2016 and customer has agreed to be on...

site to aid in the rental product audit process.  Efforts are necessary to ensure all investments made into the customer program are accounted for.   Agreement with customer was gained on 2/26/2016.

The customer called and stated the complaint has been resolved. The business the pants at no charge and satisfies my complaint in its entirety.

Our Service Manager received a voicemail from this customer on
his cell phone yesterday, stating that they were going to file a complaint with
the Revdex.com if we didn’t call him back.   This was the first communication we
had regarding any missing mat.  Our
Service Manager returned the...

call within a couple of hours of receiving the
voicemail, left a voicemail for the customer, and then sent a text message to
the customer to let them know that we would find the mat, or credit them if we
could not find it.  The customer was satisfied and thanked our Service
Manager for the response.  Rod L., General ManagerCintas Corporation, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer entered a service agreement with Cintas on 4.30.15 for a cleaning chemical program.  Program was running well until the beginning of CY16 when it appears that the cost of the program became a concern.  Cintas service manager Stephen M. met with the customer on 1.19.16 to...

discuss the open receivables balance and the customers concern that they could not possibly owe the amount of money that remained open.  Customer was NPNS on 1.28.16 as they had an open 60 day balance and service was stopped per policy.  Customer was NPNS on 2.5.16 which prompted the account to be placed on credit hold.  Cintas service manager sent 2 emails to the customer on 2.5.16 and 2.12.16.  One message included a customized spreadsheet of the open balance listed by invoice and proof of service.  Neither email prompted a response from the customer.  Customer was sent to collections for their open receivables balance of $779.26.                   On 6.22.16 we received a Revdex.com complaint regarding this matter.  I spoke with the customer and she was adamant that she did not owe Cintas money.  During the conversation I gained agreement that there was money owed and that she would review the open invoices and pay for services rendered.  I discussed the requirement to honor the service agreement and her position was that the program was “too expensive” and this constituted a service deficiency.  Customer indicated that she has not followed resolution process described in paragraph 8 of her service agreement but would be sending her certified letter outlining her concerns.  We agreed that she would review her open receivables balance and contact me back to discuss reinstatement of services pursuant to the agreement dated 4.30.16.  We will continue to work with the customer to close the balance and resume services once the balance is clear.

To Whom It May Concern, reference complaint #[redacted] response to complaint.   On March 16, 2016 [redacted], owner of [redacted] entered into a five year service agreement with Cintas.  This account was set to install on April 11, 2016 but this invoice was zeroed out because they...

were not ready for service.  The invoice for April 18, 2016 was also zeroed out.  On May 9, 2016 our SSR serviced [redacted] for the first time which consisted of servicing the convenient store and restaurant.  [redacted] was present during this service and signed for services rendered.  SSR serviced them again on May 16, 2016 and May 30, 2016.  On June 2, 2016 [redacted] called customer service and stated that the business was not ready to open yet and they have not taken service yet because of that.  SSR and sales representative met with [redacted] on June 6, 2016 to discuss service and what credit is to be issued.  On June 13, 2016 [redacted] was issued a credit for some of the chemical.  Around this same time period [redacted] stopped our chemical system products and removed our dispensers.  On June 28, 2016 the service supervisor met with [redacted] at [redacted].  [redacted] advised the sales representative stopped in earlier in the day and they worked everything out.  [redacted] advised she wished to continue our mat service and didn’t have any issues with service.  Her only complaints were the initial lack of communication and that she believed she is owed more credit.  On August 8, 2016 [redacted] called in to customer service and wanted to know why she was still being charged for service.  [redacted] said she cancelled back in June.  She said all of our products are boxed up, but SSR wouldn’t take it.  She was also requesting a credit.  Service supervisor called [redacted] shortly after receiving the customer request form but no one answered.  Service supervisor called again on August 9, 2016 and September 2, 2016.  No answer and service supervisor left voicemails which included cell phone number.  SSR advised [redacted] was not returning their phone calls either.  SSR also advised around this time that [redacted] was now closed on Monday’s and that they switched service to Thursdays.  On September 8, 2016 [redacted] and service supervisor exchanged phone calls and voicemails but were finally able to talk over the phone.  [redacted] advised she wanted to cancel service.  She talked about not getting all of the credit owed to her.  Service supervisor asked about service since they last talked on June 28, 2016 and she mentioned that she is being charged for product (mops) she doesn’t get or doesn’t want.  Service supervisor explained that they would look into the credit issue and issue credit if it was warranted.  Service supervisor advised [redacted] that they would not release her from the agreement.  [redacted] began raising her voice even more and advised she would not allow us to service them and for us to pick up our product.  Service supervisor spoke with her about maintaining a level of service and informed her that if she refused service, it would be a breach of contract.  She was also informed that she most likely be sent to collections if she breached the agreement.  On September 14, 2016 Service supervisor spoke with [redacted] over the phone.  Service supervisor informed her that they were still looking into the credit situation.  [redacted] advised someone told her the credit amount was around $559.00 plus the credit for $182.00.  [redacted] did not know who told her the credit amount.  [redacted] also stated that she still wants to cancel the agreement.  Upon further review we are going to issue [redacted] an additional credit for $103.04 and we are going to walk away from this agreement.    Sincerely,   Tim T. Branch Manager Cintas [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,
[redacted]Customer called stating complaint is being worked out but she would like a written statement from Cintas indicating that her account has been cancelled and cleared. After that is provided she will consider the matter resolved.

Dear Revdex.com, I sent the certified letter to CINTAS on the 29th of November. Yesterday, I received a certified letter from CINTAS stating that they are demanding payment in full on the 22nd of this month for the amount of $5612.47 as a buy out. They are the ones that changed the terms of the initial contract. The terms were for 36 months. NOT 60. They are questionable in their tactics. If we had a 36 month contract, then the renewal date should have been on 04/15/12, Why did they have us sign a renewal a year earlier? Even at 60 months, the renewal date would have been 04/15/14. Here they show me a contract signed on 04/27/11. At 60 months, the renewal date was 04/27/16. Where is the new renewal that was signed on THAT date? We had to sign a renewal the other time, what is different? They have yet to show me the ORIGINAL contract that was signed on 04/15/09.  Yet when I called CINTAS in November, the young lady I talked to on the phone told me we were not under a contract any longer and that is was month to month.The manager Jeremiah, in a phone conversation with me on November the 18th, told me that the terms of the ORIGINAL contract transfers over to the renewal. That means that the 36 month contract is what the terms should be. They did not correctly write up the renewal agreement to show those terms. The owner of the company did sign the agreement on 04/27/11 not understanding that the terms HAD been changed. We trust our vendors to supply us with the services they state. The actions of CINTAS have been deceitful and untrustworthy, after reading the many many complaints about them, it is our fault for not doing a background check on them prior to signing any contract. Attached are copies of the letter and contents I received.                                                                                      Thank you,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank You very much for all your help. Cintas wanted to continue delivering uniforms, I explained to them again that we never signed the contract they have on file and was not willing to agree to the 5 year contract. They had charged me $403.44 for June and July service. June I did receive deliveries but with issues and was previously supposed to be taken off bill and July I didn't receive deliveries but I agreed to pay the charges to end all ties with Cintas and for them to take us out of collections.Again, Thank You for helping us resolve this matter!Best Regards,
[redacted]

Customer was open to discussing product inventory changes in order to reach a common ground on service.  Cintas GM addressed the situation personally and completed the agreed changes.  Customer felt that these changes would satisfy the owners concern while achieivng their budget cut from...

an expense standpoint.  This complaint has been resolved.

Cintas Management has attempted to reach [redacted] on numerous occasions via phone, e-mail and in person.  We are waiting for [redacted] to contact us so that we are able to resolve any concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Cintas GM did reach out to us.  He said that we could make changes to our account that would reduce our monthly overhead expenses and he would not argue it.  Though that statement did help to alleviate some of the unhappiness the owner of our company has been experiencing with Cintas, it does not let us out of their contract.  As stated before, the contract was never intended to be renewed.We are still in the process of making the necessary changes/decisions to reduce the services they provide to us to a greater degree in the very near future.  We would hesitate to call this complaint resolved as yet.  We want to be sure that the GM of Cintas holds true to his word as we go about making these changes.Regards,
[redacted] for [redacted]

We would like to thank [redacted] for bringing his concerns to our attention. Byron G., Service
Supervisor, met with [redacted] face-to-face to acknowledge
his concerns and work out a mutual agreement. [redacted] requested that the
day his account is serviced be changed and for our...

delivery driver to make sure that only the manager signs off on every
delivery. This account has been rerouted to a service day more convenient to this
customer and the SSR will obtain the manager’s
approval for every delivery. Both sides agree that this situation is resolved.

Cintas met with the owner of the business and came to an agreement to continue the service on a monthly basis providing a floor mat each month and paper towels on an as needed basis.

The final invoice that the Customer received was for dispensers that have not been returned.  Cintas will issue a credit for this charge in a gesture of goodwill.

We spoke with [redacted] Corporate and they suggested they would deal with the employee's station manager. We reached out to the employee personally and apologized for our mistake and informed the customer that the [redacted] Corporate office wanted to work with his station manager about getting...

him a no charge jacket. We turned over the employee number to [redacted], our main [redacted] contact. She was going to deal with the station. She understood our issue was an honest mistake and was fine with our plan to request the employees return the jackets or to deduct the allotment for those who chose not to return them.

Cintas Fire Protection has spoke to [redacted], The $70.00 that [redacted] had paid was for 2 Extinguishers that were tagged by the previous company prior to Cintas.  We have credited this year's invoice, but will not refund last years invoice.