CIGNA

Thank you for this informationI will be in review of this issue and will respond to the customerThank you,
Nicole P***

Good afternoon,
Cigna's Executive Office of Complaints has received the complaint and will be following up with the customer directly for resolution
Thank You

There are no recordings that confirm the customer was advised to seek the services rendered and the claim cannot be reprocessed.Thanks,ChiffonChristin Chiffon B***Executive Office Advocacy Manager-Customer Satisfaction

Acknowledgement Letter along with Authorization for Disclosure of Protected Health Information form sent to customer on 02/16/2017. Pamela D***Executive Office Advocacy Team

Hello,
Cigna's Executive Office Advocacy Team has received *** ***'s complaint and will be taking action to further investigate and rectify the situationWe will follow up directly with the customerThank You,
Rafael P***

[To assist
us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This message see** to be meant for someone else. My issue was in reference to 9/16/reimbursement submission for the flu shot from *** *** ***. I have submitted countless requests and each time there is an issue. CIGNA should have the previous copies of my submission to cross reference.
I also requested a phone call from CIGNA to discuss this issue and I have yet to receive a call
Regards,
*** ***

Cigna received Revdex.com complaint # *** for the first time on 09-27-Contacted the customer today to discuss his concernsThis issue has been resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for this information.This issue has been reviewed and communication sent to the customer directly.Thank you,Nicole P***

I had Cigna group benefits with an HSA until last year (2015)I called Customer Service at We divorced in late 2015, and Cigna refuses to send me my Tax Form for the HSA, even though I was a subscriber I talked with Judith from Cigna, and the reference number for the call was I explained that most of the contributions were mine, and that I cannot finish my taxes with my accountant until they send me the formThe rep said that I would have to contact my ex (even though I told her half a dozen times that I do not have his current contact information since we divorced, though they do since he is still a memberI even provided the required HIPPA information, such as date-of-birth, Social, and offered the account number, since obviously I do not have his card since we have no contact and he has not been compliant in giving me a copy)Cigna still refused to even contact them member for the form or send me a copy, which is legal documentation that I must have to accurately do my taxesThe rep even told me that they do not have a phone number or contact address on file, which I know is an outright lie, since they do have member informationI explained that I know they cannot give me his information because of HIPPA, but that if they will not send me a copy (they already verified all my membership info and could see that I was indeed on the plan), that they would need to contact him if they will not give me my copyHIPPA is actually supposed to protect me as a member too, and is not supposed to a shield to hide behind while not providing the required tax documentation for this planI am absolutely reporting this noncompliance to our state Insurance Commissioner as well

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and resolution letter has been sent to the customer on 06/29/
Charlene V***
Executive Office Advocacy Team

Cigna sent the resolution letter via mail on 04/21/ We have applied the amount of to your premium billing

Thank you for forwarding this complaint to CignaCigna has
reviewed this complaint and is working with customer to resolve
Charlene V***
Executive Office Advocacy Team

Thank you for forwarding this complaint to CignaCigna will review the complaint and attached you will find a HIPPA form for the customer. Erica M***Executive Office Advocacy Team

Hello-
Thank you for forwarding this customer's complaint to CignaCigna will review this customer's complaint and provider folldirecly with the customer
Thank you
Tanya H***
Cigna
Executive Office of Complaints

Acknowledgement Letter along with Authorization for Disclosure of Protected Health Information form sent to customer on 01/10/2017. Charlene V***Executive Office Advocacy Team

Cigna is reviewing this matter and will respond with additional information. We take patient confidentiality seriously Protecting our customers’ personal health information is criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect
an individual’s private health information (PHI)Because this matter requires that we look into personal information, we need her to give us permission to share our findings with the Revdex.com*** *** can grant this permission by signing the attached Authorization for Use and Disclosure form Janelle G***Executive Office Advocacy Team

Thank you for this informationIt will be reviewed and Cigna will contact the customer directly
Thank you,
Kelly M***

Cigna has been in contact with *** *** in regard to Revdex.com complaint # ***Date of contact 04-28-

Cigna is reviewing this matter and will respond with additional information. We take patient confidentiality seriouslyProtecting our customers’ personal health information is criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we
protect an individual’s private health information (PHI)Because this matter requires that we look into personal information, we need him to give us permission to share our findings with the Revdex.com*** can grant this permission by signing the attached Authorization for Use and Disclosure form. Janelle G***Executive Office Advocacy Team