CIGNA

Cigna will be sending a response to the customer today in regard to Revdex.com complaint # ***

Hello, Cigna has received this complaint and will reach out to the customer on Monday, March 9, 2105, to resolve the customer's issues. Thank You, Rafael P***

Hello-
Thank you for forwarding this customer's complaintCigna will review the complaint and folldirectly with the customer
Thank you
Tanya H***
Cigna's Executive Office of Complaints

We take patient confidentiality seriouslyProtecting our customers’ personal health information is criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an individual’s private health information (PHI)Because your letter requires that I
look into *** *** information, I need him to give me permission to share my findings with the Revdex.com***, can grant this permission by signing an Authorization for Use and Disclosure form Next StepsI’ll reach out to *** to let her know that I received your letter, that the Revdex.com would like a response and that I need permission to communicate with youI’ll also send the Authorization for Use and Disclosure form so she can sign itI’ve attached a copy to this letter too so you have an idea of what it looks likePlease know that I must receive this signed form from *** in order to respond to youIf I do not receive a signed form, I *** communicate only with him

A response letter and payment were sent on 11-06-thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have received the Revdex.com complaint and have determined that the customer will need to contact ###-###-#### in regard to his concernsThe customer/client has a dedicated line to call to handle any questions or concernsPlease direct the customer to (###-###-####).We have received five Revdex.com
complaints from this customerUpon review of our call history, the customer has not contacted Cigna within the last days

February 6,
Dear ***:
This is In response to a complaint filed by *** *** *** regarding a refund for the premium payments deducted after the termination date of coverage
Our records show that **.*** *** *** had coverage
with Clgna/*** plan from May 1, through December 31,
In reference to the premium payments deducted after the termination date of her coverage the CGUC/*** plan collects premium payment on the group levelIndividual premium is collected by the employer via payroll deduction, Therefore, *** should contact her employer, *** ** *** ***, In relation to premium and/or refund for the premium paid after the termination date of her coverage
If you have any questions or concerns regarding this matter feel free to contact me at ###-###-####,

Thank you for this information
I will be in review of the issue and will respond directly to the customerThank you,
Nicole P***

Complaint: ***
I am rejecting this response because:it's just a break down of what happened in my caseIt leaves out that the process of the nurse from cigna speaking with my doctor and then not updating my file for daysAnd when I called and asked Nikki who was one of the represtives about my case she told me that the nurse never got a call back from my doctorWhen in fact she had days before and never updated the informationWhen I asked Nikki what the nurse had told her she said she didn't speak with her but her back up and that was why she assumed that my doctors never called backThis whole thing is absurd and the most disorganized company I have ever dealt with rude beyond belief making me seem like I'm lying when in fact it was just lack of communication in there departments that was holding everything upIt has been weeks and I'm already back to work and I still have not gotten a check from my short term disability claim.
Regards,
*** ***

Hello,
Out reach was made on 3/18/by HPS to go over customers concern. A message was left with direct extension for the customer to return phone call. Customer contacted this rep on 3/19/14, was advised if future concerns, feel free to reach out to the direct contact.
Thanks,
Kelly M***

*** *** * HHHH***
4:PM (hours ago)
tome
*** ***, we have placed a call to the customer todayWe have a resolution and have relayed that information to *** via voicemail

Hello,
Thank you for this informationI confirm written correspondence has been sent to the customer on February 8, and February 12, Thank you,
Rae B***
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Thank you for sharing this customer's complaint with CignaWe have followdirectly with the customer regarding this complaint Tanya H***CignaExecutive Office of Complaints

An outreach call made to *** *** today, I provided her with the claims adjustment details and advised the corrections have been made*** was pleased with outcome and has my contact information if needed

Hello,Thank you for this information.The customer has been outreached toThe issue is resolved.Thank you, Nicole P***

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:There is no date or timeline for when Cigna will complete this review or to provide me the written responseWithout dates this is not a valuable response and I cannot accept itI cannot trust Cigna to complete this in a timely manner because of the way they've already handled these claimsTo me Cigna is using a delay tactic hoping that this complaint will expire and they won't have to deal with it or actually resolve the issues with the claimsAs far as I know they are planning to start a review in years, finish it in years, and send me a response in years. There is no definition of what their written response would contain or how it would resolve the issuesWithout understanding how the final written response would resolve the complaint I don't consider this initial response acceptableThe written response could be anythingAs far as I know the written response could be an offer for carpet cleaning discountsA written response is inadequateIt is entirely 1-sided, after the fact, and provides no opportunity for me to respond to the validity of the response, or ask questions about the content of the responseI don't believe that the complexity of the multiple issues that are ongoing can be handled with a single response with no input from meCigna has shown by their handling of these very claims so far that left to their own devices, they are incapable of understanding issues or an acceptable resolution I do not consider it acceptable for me to wait an unspecified amount of time to receive an undefined document that may or may not be of any use and then having no opportunity to discuss that document with CignaI've done that already, with very limited success.
Regards,
*** ***

Thank you for this inquiry, it was received 8/29/2014. Resolution will be sent to the customer regarding these concerns
Thank you,
Kelly M***

Hello,
Thank you for bringing this matter to Cigna's attentionIt was received by Cigna's Executive Office of Complaints and will be forwarded to the appropriate team for folland resolution with the customerThanks,
*** ***

Thank you for this information.The customer has already been contacted.Thank you,Nicole P***