CIGNA

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint, please see attached resolution letter that has been mailed to the customer on 12/01/2017. Janelle G***Executive Office Advocacy Team

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and resolution letter has been sent to the customer on 09/27/2016. Charlene V***Executive Office Advocacy Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason
is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Cigna fails to follow up with meThis has been on going since February and every time a supervisor tells me they will "get back" to me in a couple of days I never hear back from themAt this time I have been waiting almost week for a supervisor to call me and when I called on 7-15-to speak with her to follow up on my end I was told by a representative they would request a call back and as of 7-20-I have heard nothing from them
Regards,
*** ***

Hello-Thank you for forwarding this complaintCigna previoulsy reviewed and responded directly to the customer on this issueIn order to release any additional information on this issue, Cigna will need the customer to fill out and return the attached Authorization of Protected Health
Information formWithout this form on file, Cigna is unable to release any specific information on this issueThank youTanya H***Cigna

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and resolution letter has been sent to the customer on 09/20/I have spoken with the customer and explained that claims have been processed. Erica M***Executive Office Advocacy Team

Thank you for sharing this customer's complaintCigna will review the complaint and folldirectly with the customerTanya H***Cigna Executive Office of Complaints

Dealing with with the Cigna Pharmacy Dept is a nightmare my doctor prescribed a medication that required authorization and after 2wks of my doctor providing all necessary information the medication was approved for coverage for months however after I started the treatment and was on this medication for month when it came time, to refill my pharmacy had the refill denied I proceeded to call my insurance Cigna to find out a reason for the denial and the response I received was that the medication was approved in error and now after a month in the treatment I had to stop this medication the medicine I was prescribed can't be stopped without doctor's advice it was negligent on Cigna's part to put my health and life at risk they did not at all advise my doctor or myself that the authorization was retracted until I called for the refill

Thank you for this informationI will be in review of the issue and will respond directly to the customer.Thank you,Nicole P***

Thank you for this information.I will be in review of the issue and will contact the office directly.Thank you,Nicole P***

Hello,
Thank you for this informationThe customer has been outreached toThe issue is resolvedThank you,
Nicole P***

Several
attempts were made to reach out the customer to obtain account specific details
needed in order to address their concernsNo response from customer from
mailed requests or phone messagesWe can revisit this issue if the customer
would like assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A written response has been sent to the customer surrounding Revdex.com# ***

Hello,
Thank you for this informationI have resolved the issue and contacted the customer directlyThank you,
Nicole

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
No effort was made on the part of Cigna to resolve the issue (I have received nothing from them and have had no communication from Cigna on this matter), poor communication on the part of Cigna regarding policy details prior to enrollment and their desire to take the premiums but provide little to no service is unacceptable. I am considering terminating my business with Cigna. I encourage others to consider my experience before signing up with Cigna Dental InsuranceRegards,*** ***

Hello-
Thank you for sharing this complaintI have reviewed the customer's concerns and show a letter was mailed to the customer at the address on file on October 31, A copy of this letter will be remailed today, November 25,
Thank you
Tanya H***
Cigna's Executive Office Advocacy Team

Hello-
Thank you for forwarding this complaintCigna will review the complaint and provide folldirectly with the customerThank youTanya H***

Thank you for this informationI will be in review of this issues and will respond directly to the customerThank you,
Nicole P***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: All though I'm appreciative that they refunded the money that they drafted out of bank account without permission also the month refundI feel they caused me undo stress and hardship by keeping my money for almost a month and not responding to my first cancelation noticeNo one asked me if I was happy with their decisionThey justmade one and notified as to what it would be
Regards,
*** ***