CIGNA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Please read my original message, it is not about HIPAA, it's about fixing the EOB
Regards,
*** ***

Thank you for forwarding this customer's complaintCinga will review this and follwith the customer directlyThank you

Thank you for sharing this customer's complaintCigna will review the customer's account and folldirectly with the customer
Thank you
Tanya H***
Cigna Executive Office Advocacy Team

We take patient confidentiality seriouslyOutreach made to *** to let her know that I received your letter, that the Revdex.com would like a response and that I need permission to communicate with youI’ll also send the Authorization for Use and Disclosureform so she can sign it
I’ve attached a copy to this letter too so you have an idea of what it looks likePlease know that I must receive this signed form from *** in order to respond to youIf I do not receive a signed form, I will communicate only with her.Protecting our customers’ personal health information is criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an individual’s private health information (PHI)

August 6, 2015Dear Sir or Madam,This will acknowledge receipt of your correspondence dated August 5, 2015, regarding the above captioned matterPlease be assured that we will respond to your inquiry as soon as the necessary research is completed, but no later than the due date provided in your
letterIf our research or response efforts are delayed for any reason, we will notify you in writing.Meanwhile, should you have any questions, please contact me directly at ***Sincerely,Rick PConsumer Advocacy Specialist

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, May 20, at 11:AMSubject: Fwd: complaint #***.To: ***---------- Forwarded message ----------From: *** *** Date: Fri, May
20, at 11:AMSubject: complaint #***.To: ***This message is to inform you that, immediately after I have filed the complaint with Revdex.com, the Manager MrR*** from CIGNA called us and informed about CIGNA's intention to resolve the issue in favor of us. So request, you may please cancel or keep pending all further actions in this regard unless we contact you for further actions. Thanks *** *** *** ***

Hello,
This complaint has been received by Cigna's Executive Office of Complaints and we will reach out to the customer directly for resolutionThank You,
*** ***

Received:Feb 17, 01:54:PMExpires:Apr 18, 01:54:PMFrom:D***, Pamela (Pam)
HHHHTo:***@myRevdex.com.orgSubject:Revdex.com Complaint ***Good afternoon, All issues have been addressed with the customer and there is nothing further to reviewthis case is considered closed on our end. Pamela * D***Executive Office Advocacy Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Just received the Hippa Request via snail mail Will be filling it out and sending it back to allow Cigna to look into there issues with providing adequate coverage.
Regards,
*** ***

We sent a letter to the customer yesterday in regard to his concernsThe letter covers next steps for the customer surrounding his concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am unable to open authorization file
Regards,
*** ***

Thank you for forwarding this complaint to CignaCigna will review this complaint and will follow up with the customerCharlene V***
Executive Office Advocacy Team

Cigna by far is the worst health insurance company I've have ever had to deal withThey denied my short term disability claim I am months pregnant and also a mother or kidsCigna denied my claim because I was told by representative Ashley G*** that I took my leave a little to earlyNo where in the fine print it said you have to do it at a certain date after she was rude and disrespectful to me I asked her what is there I needed to do to get this resolved she was no help at allWhen filing a claim all that information needed to be explained but that's the way Cigna treats there customersI hope Ashley looses her job and the company goes out of business soon

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am responding with my rejection to MsCharlene V***'s response posted on 10/7/2016, in which she wrote Cigna's National Appeals Organization would complete their review by 10/7/and a letter would be sent to me with the decision.Yes, I received a letter dated 9/16/from MsV*** explaining to me the NAO was reviewing my concern and it was to be completed by 10/7/2016.I also received a letter from MsTammie W*** of Central HIPAA Unit informing me that they have implemented the privacy authorization request per my completed-and-mailed formThis letter is dated 10/5/2016, and to my best recollection it was delivered to my mail box on 10/7/2016.However, I have not yet received any Explanation of Benefit or decision as of today, 10/14/I waited at least business days for the possible delivery/transit time after 10/7/as promised they would complete the reviewI have responded and provided information and plead my case in order to get a refund for my over paymentThis is not acceptable for the business to keep lying and delaying a resolution, just as they had done all along before my contacting the Revdex.comFrom the Revdex.com's standpoint, what can be done about this?
Regards,
*** ***

Thank you for forwarding this complaint to *** is reviewing the complaint, and an acknowledgement letter was sent to the customer on May 24, Rae B***Executive Office Advocacy Team We take patient confidentiality seriously Protecting our customers’ personal health information is
criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an individual’s private health information (PHI)Because this matter requires that we look into personal information, we need her to give us permission to share our findings with the Revdex.comKumiko Miller can grant this permission by signing the attached Authorization for Use and Disclosure form

Hello,
Thank you for the information. I have sent a letter directly to the customer to have this issue addressed
Thank you,
*** ***

Please note that this complaint is still in reviewUpon completion a response will be sent to the customerThank you

---------- Forwarded message ----------From:
F*, Randy * HHHH Date: Tue, Feb 14, at 2:PMSubject: RE: *** Revdex.com *** *** consumer complaint #***.To: "***@myRevdex.com.org" Hi *** our review on this case is complete and we have sent a written response to the customer.A completed authorization form has not been received from the customer therefore Cigna's response on this case will be direct with the customer only.If we receive the completed authorization form we will share details with the Revdex.com.Could you open the complaint to add these comments?Thank you.Randy F* | Executive Office Advocacy Team** *** *** *** | Scranton, PA *** | Phone: ###-###-#### | Fax: ###-###-####

Thank you for this information
I will be in review of this issue and will respond to the customer directly
Thank you
Pamela D***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will contact the company within the next week
Regards,
*** ***