As per instruction if Spin life by Benita, I brought the scooter battery to O'reilly auto parts and services here at surprise Az on august 29, 2015, but o'reilly cannot test it cause they said , there is nothing in the battery itself where to hook their tester. We left a message on Benita's answering machine about this. How about if I send the scooter battery to you Spin life and see for yourself and if battery is dead then you may send me a new battery .what say you??! Sincerely, [redacted].
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
[redacted] We apologize again for any confusion on your refund. We did check with our accounting department and confirmed that only $1,238.44 was credited back to your Visa. We do not show any overpayment and we double checked this with our banking institutions.
The reason you were credited this amount is that we only charged you for the return pick up and freight which when we spoke you agreed to. In summary this is the breakdown of your credit:
Total Paid to Spinlife for scooter including White Glove delivery: $1,448.00
Summary: $1,448.00 - return freight of $209.56 = $1,238.44.
We do apologize that your experience with Spinlife was frustrating for you. We are dedicated to customer satisfaction and please let us know if you have any questions on this.
Thank you -Spinlife-
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Following up our conversation 9/9, please make note that SpinLife made a partial refund of $1,169.44 to my Visa card on 9/8.Their customer service manager, Derrick at promised me a full refund of $1,498.00 by September 18.He said so far he had no proof i"d returned the scooter.He said he'd send me a confirming e-mail and as of today 9/10 he hasn't.I checked Visa again after talking to him, and found they had credited my Visa for $1,169.44 yesterday.But apparently their system hadn't caught up with them. (nothing ever does catch up with their promises).I ordered a scooter on July 13 - They charged my credit card $1,498.00 the same day.SpinLife 's business practices are terrible, customer service is only a broken promise..The person on an extension never answers a phone call, it's ALWAYS directed to voice mail.Then they take 4-5 days to call back.With e-mail they seldom respond any quicker.9 days later on July 22, Their shipper delivered the scooter but the paperwork described a "power chair."I never received an invoice, only an order confirmation.The deliverymen never assembled the scooter completely, not even able to find the power connection for the charger!That afternoon, finding my salesman would be out for 4 more days, a young woman gave me no help at all. I had paid for "White Glove Delivery"and she would give me no resources except to say, "Call Medicare."After calling the manufacturer, placing phone messages for the salesman and sending him e-mails, SpinLife offered me a $50.00 refund.I wanted to return it, but they never sent a refund application or gave me an authorization number to do so.On 8/18 they offered me a $l,169.44 refund. - I protested.On 8/19, their second-choice shipper picked up the scooter, a day after the first company had canceled on the day it was promised.I chose to return the scooter because it wasn't set-up as promised in their White Glove Delivery.They are an on-line company thus their excuse for sub-contracting out all their servicesBy 9/2, I had heard nothing.from anyone; so I called the pickup shipper who denied knowing anything about a shipment.So I called the.manufacturer again who gave me a return authorization number and the name of who at Spinlife is supposed to be the top guy (Derrick) .Derrick promised me a full refund by September 18 and said he send me an e-mail to that effect. He Hasn't.7/13 they charged credit card 1,498.00.9/8 they refunded only 1,169.44.They still owe me 328.56 and haven't confirmed it with an e-mail.[redacted]###-###-####There's an old expression, "robbers of widows and orphans" . For SpinLife, just add disabled!
After receiving the complaint, we contacted the Customer immediatly. During that conversation the Customer shared their issues and concerns. During that conversation we did the following:We sent a check for $200 to cover her out of pocket costs.We told her a replacement Scooter would be...
sent to her We told her the existing Scooter would be removed. December 8th, the [redacted]'s received a replacement scooter on December 8th, 2015 the New Scooter was delivered and the old Scooter was taken away.We have had several converssations with the Customer and they assure us they are very happy with the outcome. Scott J[redacted]Director of Sales and Service
Mr [redacted]. Spinlife deeply apologizes for not communicating with you in a timely manner. We were able to determine that your scooter’s batteries needed to be replaced and we sent those out to you as soon as we could. Tracking shows you received them on 09/11/15 and if you did...
not, please give us a call at ###-###-####, option 4 immediately so we can assist.
Spinlife is dedicated to customer satisfaction and we appreciate our customer’s feedback. We did leave you a message on 09/10/15 to learn more about your experience so we can make improvements. Please feel free to contact us if you would like to provide us with your feedback so we can better serve you. You can contact us using the number above or, sending us an email at [email protected]. Please put attention Derek in the subject line with your order number and we will review your comments immediately.
Thank you – SpinLife-
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
Pamela M[redacted]
Mrs [redacted]. Spinlife deeply apologizes for the delay in getting your lift repaired. We have investigated this matter and did find where Spinlife failed to update you in a timely manner regarding the status of your lift repair. Please be assured that Spinlife takes this very...
seriously and will make changes to make sure we are following up with our customers.
I understand that the part has been shipped to the new technician and he will be contacting you soon. As I stated in my email to you, there will be no charge for this service visit and we will follow this until it gets resolved.
Please feel free to contact us if you have any questions or concerns. Thank you –Spinlife-
We are very sorry for the delay in your refund of the $240 for
the lift chair rental. The credit has been processed and will be refunded to
your credit card used in your original purchase. You should see the credit in
5-7 business days.
Thank you for your patience and understanding.
[redacted]
Spinlife
Dear [redacted]The chair is leaving the NVC(freight carrier) location in VA today to arrive at the WV location in about 4 days. That will be the location that is making the delivery. As soon as they receive the chair they will be contacting Mr. [redacted] to schedule delivery. NVC has also...
stated that they contacted Mr. [redacted] directly and informed him of this as well. I have also communicated all this to you yesterday as requested. Please let me know if there is anything else needed.Thank you,Carla G[redacted]Spinlife Customer Service
I spoke with the Customer on the phone and saw that the parts were in transit. I have been informed by the technicians that the work has been performed and the Seat is working.However, I have only been able to leave voicemails with the Customer in my attempts to confirm that she is...
satisfied.Finally, I also given a credit card refund to the customer for twice the amount of the Service Contract that she had purchased in the amount of $325.We believe this issue is resolved and welcome our Customers feedback.Thank you,Scott J[redacted]
Mrs [redacted]. Spinlife deeply apologizes that you have had issues with your scooter that you purchased from us in February. Spinlife is dedicated to customer satisfaction and is working hard to resolve your situation.
I understand that our Customer Service Supervisor...
Carla reached out to you and you have agreed to have the scooter fixed. We have contacted the technician and he has the parts to fix your scooter. He is also going to schedule an appointment with you soon. Since the scooter is covered under warranty there will no cost to you for parts and service. We will make sure that we will work hard to get your scooter back up and running.
Again we apologize for the inconvenience and as show of good faith to you as a Spinlife customer, we will add one more year of service free of charge. This means that your scooter will be covered for two years from the time you received your scooter from us. Please feel free to contact us if you have any questions.
Thank you –Spinlife-
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Other than the unit was finally picked up on 8/29/2016 I am awaiting the refund to be released. My bank has put in a provisional credit awaiting the end of this complaint filed against Spin Life. This has been a very long road and would never do it again.
Regards,
[redacted]
[redacted] I apologize for the late response. The credit process normally takes 4 weeks to process as indicated on our web site. The reason it takes this time is the item has to be returned to the warehouse, inspected, and then a confirmation has to be received back from the manufacturer that they have accepted the return. Once that is done we go ahead and process your credit which takes 3-5 business days from the time it is authorized.
I have checked with our accounting department and the return was accpeted yesterday by the manufacturer. The credit has been processed and it will be in the account in 3-5 business days. Again we apologize for the delay and hope you find the bed that suits your family needs.
Thank you -Spinlife-
[redacted]
Dear Revdex.com,The replacement order was delivered to Mr. [redacted] on 10/15/2016. The service staff at Spinlife followed up with the customer after delivery and he was happy with the new chair.Thank youCarla G[redacted]Spinlife Customer Service
We apologize for the multiple
issues you have encountered with your Vehicle Lift. We certainly
want to do the best we can to get this fixed for you in a timely manner;
understanding how important the Vehicle Lift is for you.
As you know, SpinLife...
has
dispatched a service tech to install the hand control and evaluate and adjust
the elevator bolts on your Vehicle Lift. This will be done at no charge to
you. We will be in touch with you until we have serviced your unit to
your satisfaction.
Also, due to the significant
service delay you experienced, we will be issuing you a credit for one of the
previous service calls you paid for.
Again we are sorry for the lack
of communication and responsiveness you experienced with our Service Team.
SpinLife does not provide
‘roadside’ assistance or extended service contracts on Vehicle Lifts due to the
normal heavy wear and tear that occurs with a Vehicle Lift. The warranty
cover any parts that need to be replaced during the warranty period; it does
not include labor.
SpinLife is dedicated to prompt
and professional customer service and support. We appreciate your
feedback and we will use it to improve our processes moving forward.
Thank you for your long term loyalty to SpinLife.
Mrs [redacted] We at Spinlife deeply apologize for the delays you have experienced with our credit process. We did investigate your return order and discovered that we failed to update you on the status when you had requested. Please be assured that Spinlife takes this matter seriously...
and we will initiate steps to make sure our customers are kept informed.
Per our conversation, we have gone ahead and approved your credit request and it should be applied back to your credit card within 3-5 business days. Please feel free to contact us if you have any questions. Thank you –SpinLife-
Spinlife stands behind the products we sell and when a product arrives damage we normally try and repair this as quickly as possible, however, since this was not an acceptable option for you we arranged a return. In this case, we were able to get the return approved and as I understand it,...
the lift was shipped out back to the manufacturer on 08/21/15. Once we receive the lift in the warehouse we will issue a credit request and you will receive your money back. Please feel free to contact us if you have any questions. Thank you -SpinLife-
As per instruction if Spin life by Benita, I brought the scooter battery to O'reilly auto parts and services here at surprise Az on august 29, 2015, but o'reilly cannot test it cause they said , there is nothing in the battery itself where to hook their tester. We left a message on Benita's answering machine about this. How about if I send the scooter battery to you Spin life and see for yourself and if battery is dead then you may send me a new battery .what say you??! Sincerely, [redacted].
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
[redacted] We apologize again for any confusion on your refund. We did check with our accounting department and confirmed that only $1,238.44 was credited back to your Visa. We do not show any overpayment and we double checked this with our banking institutions.
The reason you were credited this amount is that we only charged you for the return pick up and freight which when we spoke you agreed to. In summary this is the breakdown of your credit:
Total Paid to Spinlife for scooter including White Glove delivery: $1,448.00
Summary: $1,448.00 - return freight of $209.56 = $1,238.44.
We do apologize that your experience with Spinlife was frustrating for you. We are dedicated to customer satisfaction and please let us know if you have any questions on this.
Thank you -Spinlife-
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Following up our conversation 9/9, please make note that SpinLife made a partial refund of $1,169.44 to my Visa card on 9/8.Their customer service manager, Derrick at promised me a full refund of $1,498.00 by September 18.He said so far he had no proof i"d returned the scooter.He said he'd send me a confirming e-mail and as of today 9/10 he hasn't.I checked Visa again after talking to him, and found they had credited my Visa for $1,169.44 yesterday.But apparently their system hadn't caught up with them. (nothing ever does catch up with their promises).I ordered a scooter on July 13 - They charged my credit card $1,498.00 the same day.SpinLife 's business practices are terrible, customer service is only a broken promise..The person on an extension never answers a phone call, it's ALWAYS directed to voice mail.Then they take 4-5 days to call back.With e-mail they seldom respond any quicker.9 days later on July 22, Their shipper delivered the scooter but the paperwork described a "power chair."I never received an invoice, only an order confirmation.The deliverymen never assembled the scooter completely, not even able to find the power connection for the charger!That afternoon, finding my salesman would be out for 4 more days, a young woman gave me no help at all. I had paid for "White Glove Delivery"and she would give me no resources except to say, "Call Medicare."After calling the manufacturer, placing phone messages for the salesman and sending him e-mails, SpinLife offered me a $50.00 refund.I wanted to return it, but they never sent a refund application or gave me an authorization number to do so.On 8/18 they offered me a $l,169.44 refund. - I protested.On 8/19, their second-choice shipper picked up the scooter, a day after the first company had canceled on the day it was promised.I chose to return the scooter because it wasn't set-up as promised in their White Glove Delivery.They are an on-line company thus their excuse for sub-contracting out all their servicesBy 9/2, I had heard nothing.from anyone; so I called the pickup shipper who denied knowing anything about a shipment.So I called the.manufacturer again who gave me a return authorization number and the name of who at Spinlife is supposed to be the top guy (Derrick) .Derrick promised me a full refund by September 18 and said he send me an e-mail to that effect. He Hasn't.7/13 they charged credit card 1,498.00.9/8 they refunded only 1,169.44.They still owe me 328.56 and haven't confirmed it with an e-mail.[redacted]###-###-####There's an old expression, "robbers of widows and orphans" . For SpinLife, just add disabled!
After receiving the complaint, we contacted the Customer immediatly. During that conversation the Customer shared their issues and concerns. During that conversation we did the following:We sent a check for $200 to cover her out of pocket costs.We told her a replacement Scooter would be...
sent to her We told her the existing Scooter would be removed. December 8th, the [redacted]'s received a replacement scooter on December 8th, 2015 the New Scooter was delivered and the old Scooter was taken away.We have had several converssations with the Customer and they assure us they are very happy with the outcome. Scott J[redacted]Director of Sales and Service
Mr [redacted]. Spinlife deeply apologizes for not communicating with you in a timely manner. We were able to determine that your scooter’s batteries needed to be replaced and we sent those out to you as soon as we could. Tracking shows you received them on 09/11/15 and if you did...
not, please give us a call at ###-###-####, option 4 immediately so we can assist.
Spinlife is dedicated to customer satisfaction and we appreciate our customer’s feedback. We did leave you a message on 09/10/15 to learn more about your experience so we can make improvements. Please feel free to contact us if you would like to provide us with your feedback so we can better serve you. You can contact us using the number above or, sending us an email at [email protected]. Please put attention Derek in the subject line with your order number and we will review your comments immediately.
Thank you – SpinLife-
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
Pamela M[redacted]
Mrs [redacted]. Spinlife deeply apologizes for the delay in getting your lift repaired. We have investigated this matter and did find where Spinlife failed to update you in a timely manner regarding the status of your lift repair. Please be assured that Spinlife takes this very...
seriously and will make changes to make sure we are following up with our customers.
I understand that the part has been shipped to the new technician and he will be contacting you soon. As I stated in my email to you, there will be no charge for this service visit and we will follow this until it gets resolved.
Please feel free to contact us if you have any questions or concerns. Thank you –Spinlife-
We are very sorry for the delay in your refund of the $240 for
the lift chair rental. The credit has been processed and will be refunded to
your credit card used in your original purchase. You should see the credit in
5-7 business days.
Thank you for your patience and understanding.
[redacted]
Spinlife
Dear [redacted]The chair is leaving the NVC(freight carrier) location in VA today to arrive at the WV location in about 4 days. That will be the location that is making the delivery. As soon as they receive the chair they will be contacting Mr. [redacted] to schedule delivery. NVC has also...
stated that they contacted Mr. [redacted] directly and informed him of this as well. I have also communicated all this to you yesterday as requested. Please let me know if there is anything else needed.Thank you,Carla G[redacted]Spinlife Customer Service
I spoke with the Customer on the phone and saw that the parts were in transit. I have been informed by the technicians that the work has been performed and the Seat is working.However, I have only been able to leave voicemails with the Customer in my attempts to confirm that she is...
satisfied.Finally, I also given a credit card refund to the customer for twice the amount of the Service Contract that she had purchased in the amount of $325.We believe this issue is resolved and welcome our Customers feedback.Thank you,Scott J[redacted]
Mrs [redacted]. Spinlife deeply apologizes that you have had issues with your scooter that you purchased from us in February. Spinlife is dedicated to customer satisfaction and is working hard to resolve your situation.
I understand that our Customer Service Supervisor...
Carla reached out to you and you have agreed to have the scooter fixed. We have contacted the technician and he has the parts to fix your scooter. He is also going to schedule an appointment with you soon. Since the scooter is covered under warranty there will no cost to you for parts and service. We will make sure that we will work hard to get your scooter back up and running.
Again we apologize for the inconvenience and as show of good faith to you as a Spinlife customer, we will add one more year of service free of charge. This means that your scooter will be covered for two years from the time you received your scooter from us. Please feel free to contact us if you have any questions.
Thank you –Spinlife-
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Other than the unit was finally picked up on 8/29/2016 I am awaiting the refund to be released. My bank has put in a provisional credit awaiting the end of this complaint filed against Spin Life. This has been a very long road and would never do it again.
Regards,
[redacted]
[redacted] I apologize for the late response. The credit process normally takes 4 weeks to process as indicated on our web site. The reason it takes this time is the item has to be returned to the warehouse, inspected, and then a confirmation has to be received back from the manufacturer that they have accepted the return. Once that is done we go ahead and process your credit which takes 3-5 business days from the time it is authorized.
I have checked with our accounting department and the return was accpeted yesterday by the manufacturer. The credit has been processed and it will be in the account in 3-5 business days. Again we apologize for the delay and hope you find the bed that suits your family needs.
Thank you -Spinlife-
[redacted]
Dear Revdex.com,The replacement order was delivered to Mr. [redacted] on 10/15/2016. The service staff at Spinlife followed up with the customer after delivery and he was happy with the new chair.Thank youCarla G[redacted]Spinlife Customer Service
We apologize for the multiple
issues you have encountered with your Vehicle Lift. We certainly
want to do the best we can to get this fixed for you in a timely manner;
understanding how important the Vehicle Lift is for you.
As you know, SpinLife...
has
dispatched a service tech to install the hand control and evaluate and adjust
the elevator bolts on your Vehicle Lift. This will be done at no charge to
you. We will be in touch with you until we have serviced your unit to
your satisfaction.
Also, due to the significant
service delay you experienced, we will be issuing you a credit for one of the
previous service calls you paid for.
Again we are sorry for the lack
of communication and responsiveness you experienced with our Service Team.
SpinLife does not provide
‘roadside’ assistance or extended service contracts on Vehicle Lifts due to the
normal heavy wear and tear that occurs with a Vehicle Lift. The warranty
cover any parts that need to be replaced during the warranty period; it does
not include labor.
SpinLife is dedicated to prompt
and professional customer service and support. We appreciate your
feedback and we will use it to improve our processes moving forward.
Thank you for your long term loyalty to SpinLife.
Thank you
[redacted]Spinlife.com###-###-####
Mrs [redacted] We at Spinlife deeply apologize for the delays you have experienced with our credit process. We did investigate your return order and discovered that we failed to update you on the status when you had requested. Please be assured that Spinlife takes this matter seriously...
and we will initiate steps to make sure our customers are kept informed.
Per our conversation, we have gone ahead and approved your credit request and it should be applied back to your credit card within 3-5 business days. Please feel free to contact us if you have any questions. Thank you –SpinLife-
Spinlife stands behind the products we sell and when a product arrives damage we normally try and repair this as quickly as possible, however, since this was not an acceptable option for you we arranged a return. In this case, we were able to get the return approved and as I understand it,...
the lift was shipped out back to the manufacturer on 08/21/15. Once we receive the lift in the warehouse we will issue a credit request and you will receive your money back. Please feel free to contact us if you have any questions. Thank you -SpinLife-