in this letter it basically makes it sound like I am a stupid, lazy person unwilling to take care of my wheelchair I am very upset with their remarks There were statements made in the letter saying that we had several conversations about how to fix the issues with the chair We had no such conversationsI have had to figure out mainenance on my own and with the aid of local hospital physical therapistsI had to replace one of the tubes in one tire within the first couple of monthsAs I stated before, This is my 1st Manual wheelchair that I have purchased on my ownSo measurements made were done by the guidance of the sales person On the phoneI did exactly what they told me to do.I talked to people at the hospital recently and they said that the chair Does not fit me properlyIt is too shortI fixed the camber of the wheels as much as I could but they do Not matchAnd as I said before the reason I waited so long after getting the 2nd chair was because I didn't want to bother anyone again.And as far as the back rest goes, a physical therapist told me I would have been better off with the hard backrest because it would give me more support when I'm in th he chair The spin life salesperson told me the soft backrest was the way to go even know I told him that I wasn'was in pain 24/7.But I really don't appreciate being made out to be a stupid, lazy woman who knows absolutely nothing No one deserves to be treated like that I hope you don't treat all of your customers that way
Mrs *** Spinlife deeply apologizes for the problems you have had with your scooter. Unfortunately Spinlife does not offer a rental program and since the scooter is over a few months old, it does not fall within our day return policy
I understand however, that our service
team has been trying to help you fix the scooter. According to the manufacturer the problem most likely is with your batteries and they need to be replaced. Since we do stand by our manufacturer's warranty on your scooter, those batteries will be provided at no cost to you proven that they are bad. In addtion, Spinlife is willing to offer a $discount on a service call if you need a technician to help install the batteries
Please contact us at your earliest convenience to help facilitate this and get your scooter back up and running
Thank you -SpinLife-
Mrs ***. We apologize for the issues you had with our White Glove Delivery. At Spinlife we care about how our products are delivered and our customers satisfaction. We did credit $back to you as well as passed along your feedback to the manufacturer who used this agent
I
understand that an itemized list was also provided to you per your request. We again apologize for the issues you have had with your order and please feel free to contact us if you have any questionsThank you -SpinLife-
A number of issues remain unresolved.First, I had a verbal promise from *** *** on May 12th, who is second in command and *** *** *** of Operations, that they would do a number of things, most importantly credit our VISA with our $service call feeTo date, that has not happened.In fact, on 5/18/15, they put a "Pending Authorization" on our ViSA for $1, which definitely did not show as a credit statusI was expecting immediate action on ***'s part in returning our money to usNot only haven't they returned our original service call fee to us but are now beginning the nightmare all over again.Originally, on April 21st when I placed my service call request, SpinLife charged my VISA card $until the service call was complete and then they would bill the balance of $which they did on 5/7/My service call was on 4/24/and my parts WERE NEVER ORDERED FOR MY CHAIR FROM THAT SERVICE CALL without numerous calls to them.Secondly, when my husband initially installed the parts, which were no more than plparts, one of which needed to be strapped down to the frame, they were malfunctioningSeveral hours later, I regained full use of the hand control to raise and lower the chair, the heating unit was working as was the massage. Now, the heat unit has quit completely and the massage unit is working only intermittentlyThe hand control is operating to raise and lower my chair, so at least I can get my rest, which I am still not caught up on after my body was so stressed for the three (3) week plus period of time for them to act on getting my repair taken care of. My husband has checked all the connections, and when he installed them, since he is not a trained technician, he labeled all the new parts to be installed and laid them out underneath the chair in the exact position that the old ones wereThis is not rocket science to plug these parts in, and all parts installed are free of any obstructions or possible pinchingNow, we've got defective parts, and we'll have to go through several more hours of work to replace them when we get new ones sent out to usAnd, with SpinLife's track record, who knows how long that will take.Third, I demanded to speak to *** *** *** *** ***, and *** promised she would call me the very next dayTo date, I have not received that promised phone call and that to me is an shameful lack of character by the two of them not standing behind the second in command's wordI did, however, a boilerplate email from *** *** with a bunch of "pap" that clearly shows me that they don't care about all the painI was hospitalized for a pain exacerbation for days, came out of the hospital and 1/days later my chair went out on meI needed sleep to heal from that as well as numerous other conditions for which sleep is the most important thingI sleep in my chair as it is the only place comfortable enough for me to get adequate rest each nightOver three (3) weeks went by with me being stressed and sleep deprived and SpinLife was totally unresponsive. *** *** has the courage of a gnat! She should be willing and able to listen in a phone conversation, not try to keep them at a distance with an email, to what her clients have to say, especially those who have been put through the ringer as I haveI still have not recuperated from all of the trauma this situation has caused meAnd I'm one of the lucky ones, because I can fight back.SpinLife serves a very vulnerable population and their company is not "user friendly" by any means and definitely unresponsive in times of their clients dire needsThey charge "exhorbitant" service call fees to seniors on fixed incomes, of which my husband and I are, as well as to the handicapped population who may be on SSI, ie State Assistance, which puts them in an even lower income bracketI'm lucky, I didn't need to hire in any caregiver assistance because I couldn't get in and out of my chairHowever, I cannot sit on our couches or any other chairs besides out dining room or card table chairs because of the kind of assistance I need that comes from utilizing my lift chair.Fourth, I asked *** to keep me apprised of the status of my refund, that of the changes they were considering making in their systems to make the company more accessible to: seniors i.ethose who don't know how to know how to navigate those multi-layer phone menu systems; might be hard of hearing; may have cognitive impairments and just need to talk to "a real live person" to get the help they needI also wanted to find out why their were not only so many communication breakdowns that kept me from getting the help that I neededBut most importantly of all, why two of her senior staff members made promises to get back to me with information, the status of warranty info on parts, pricing, shipping & handling info if those parts were not under warranty on my luxury model chair, when the parts were being ordered and expected delivery dates AND I NEVER HEARD BACK FROM EITHER ONE OF THEM. There were a couple of their customer service staff members that went above and beyond, were helpful and followed through on what they promised to do for me and I made sure I apprised *** *** of their names, dates and times at which I spoke with themBecause I do recognize and always talk to the supervisors of excellent customer service staff and I am not a complainer by nature, but an optimist who hopes to see the absolute best in all the interactions I have.I'm done dealing with SpinLifeI refuse to call them anymore about this issue!This has gone too far and I am taking this to the media and social media and any online complaint review sources I can findThis company has not kept their promises, has issues with parts and even worse service and it is unfortunate that I have a "Limited Lifetime Warranty" on my chair. I am going to contact "Pride" the actual manufacturer of the chair and find out if they can transfer my warranty to another servicer.As a small business owner, I stand behind my products, provide excellent customer service and always keep my promisesI would never, ever, treat a client of mine the way I have been treated by SpinLifeI would be out of business before I could blink my eyes and turn my head. Any additional assistance you can provide in getting these residual issues resolvedYou see, I feel that all they gave you, the Revdex.com of Central OH was their standard "pap" apology to the customerThey said they resolved my problems, but they haven't come anywhere closeThank you in advance for everything you have done and whatever we can achieve to reach a resolution in this matter.Warm regards,*** *** ***
As this complaint came to us, and I reviewed the status, it appeared we had a technician going to the site. The technician had not contacted the customer in a timely manner and has now reviewed the Unit. The parts sent were not enough to solve the problem as the chair frame is...
broken. I have authorized our staff to replace the unit completely at no cost to the Customer.We regret and apologize for the length of time it took a Technician to get to the Customer!This replacement should be shipping to the Customer with in a week and we believe this will resolve the issue for our Customer.Scott J[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Mr [redacted]- Spinlife deeply apologizes for the back order problems you had with your order. As I explained to you, Spinlife works with our manufacturer partners to make sure our shipping information on our website and, what we provide to our sales staff, is reliable and...
accurate.
Unfortunately in this case, the item you ordered is on backorder and the shipping date continuously changed due to production and shipping information we received. We did credit you $40 on 09/09/15 because of the changes but completely understand why you wanted to cancel when the shipping date was changed again to 10/01/15.
On 09/18/15 your credit request was approved and you should have received a full refund for the ramp that you purchased. Per our conversation, we do apologize for the delay and completely empathize with your situation. If you have any questions or concerns regarding this, please give us a call at ###-###-#### or email us at [redacted]– Thank you-
After listening to the call between the Customer and [redacted] and reviewing the issue, SpinLife understand the Customers. However, this item was purchased online and during the purchase process, the following occurred;1. The customer choose what size sling they were purchasing.2. During the...
purchase, the web site clearly states our return policy for these items3. Upon checkout, the return policy for Slings clearly states (repeats) the return policy for Slings is that they can not be returned if the package is opened due to health and hygienic concerns.The Customer is asking SpinLife to Change/Ignore our clearly stated and advertised policy. We would ask the Revdex.com to remove this complaint from public record due to the request to change/ignore advertised policy.Again, we are sorry the Customer encountered this issue and do wish them the very best.[redacted]Director of Sales & Service
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Dear [redacted], We certainly apologize for the lack of communication to you and the delay in getting your lift chair repaired in a timely manner. From our order notes I see you spoke to Paula in our service department and she notified you that we are replacing the chair under warranty. The new...
chair will be shipped to you and the original chair will picked up. Please let us know if there is anything else we can do. Thank you, Carla G[redacted] Spinlife Customer Service
We received two phone calls and an email dated April 3, 2015 from SpinLife stating that they will pick up the chair and refund us our money. However, this has not happened to date, This is just another example of how SpinLife says they will do one thing, and ultimately not honoring their offer to pick up the chair and refund us our money.We have called SpinLife twice and sent a follow-up email. As of today, they have not responded to our calls or email. We still want to accept their offer and would like for it this matter to be resolved while we are still living. We think 13 days is ample time to have the chair picked up and issue a refund of our money?In response to your email, this matter is not closed as of today's date. Any further assistance you can give us will be greatly appreciated.Respectfully,
[redacted]
We immediatly reviewed the records and contacted Mr. [redacted]. The Customer did have a long wait for the repair parts, which had been back ordered. Upon conversation with Mr. [redacted], we assured him that we would;Replace the scooter. Remove the old ScooterOn...
December 7th we were informed by our Technician that the Replacement Scooter had been delivered and the old Scooter removed.In my confirmation conversation with Mr. [redacted], he confimed that the replacement Scooter had arrived and that he was satisfied.We apologized for his inconvenience and are happy that his mobility has been ensured.Scott J[redacted]Director of Sales and Service
Mrs [redacted]. I understand that the tech picked up the scooter on 07/01/15 and is currently in the procsess of fixing this. We are waiting to hear back from him how the repair went. If the repair will not fix the issue, Spinlife will push for a replacement for you.
We again apologize for the issue you are having with your scooter. Please be assured that we will follow this to make sure you are satisfied with the product you purchased from us.
We apologize for the many issues you have experienced with your
Lift Chair and for the poor Customer Service experience you had with
SpinLife. We completely understand your frustration with both Pride and
SpinLife.
We know how important the right Lift Chair is to your comfort
and...
quality of life.
As you requested, we worked with your wife to get this matter
resolved for you. We are having the Lift Chair picked up at no charge to
you and we will credit you in full for your purchase.
At SpinLife we are dedicated to superior Customer Service and
Support and we regret that you Lift Chair issues were not handled in a more
timely and responsive manner. We will expedite the pick up of your Lift
Chair, as well as, the credit for your purchase.
We appreciate your feedback and we will certainly learn from this
and make the appropriate changes with our people, processes and procedures
moving forward.
We wish you all the best in finding the right Lift Chair for
you.
Spinlife deeply apologizes for the trouble you had with the wheelchair you purchased for your mother. A full credit was issued and your refund should have been credited back to your institution. A new box was sent to your mother for pickup of the wheelchair and it is our understanding...
that Fedex has retrieved the wheelchair.
We again apologize for the inconvenience and assure you that we are dedicated to providing quality products for your family. Please feel free to contact us at ###-###-#### if you have any questions. Thank you –SpinLife-
In reference to my complaint ID [redacted] against Spin Life, the basic problems have been resolved. I have been awaiting to reply for the arrival of a shipping container and my responsibility to return the erroneously shipped lift.It took quite some time for the shipping box to arrive. I had requested a bill of materials which never came, and the shipping box arrived with only cardboard and one small block of Styrofoam to pack the heavy items to be returned. I packed the components as carefully as I could to protect them during transit with what I had available. The carton is now waiting for the transit people to pick it up.In reference to the "message from business", in view of the consistent failure to respond to my requests concerning the error, I find it difficult to believe their sincerity about customer concern. None the less, you may consider the case closed although the return shipment is still pending.[redacted]
Dear [redacted],We are very sorry for the delay in the delivery of your scooter. As we have communicated earlier today the carrier has been in contact with you today and arranged delivery to you for Monday 11/20. When white glove delivery is involved the shipping process is a bit longer since we have to...
account for the time to coordinate an appointment with the carrier and the customer. Please let us know if you need anything and I hope you enjoy your scooter.Thank you,Carla G[redacted]Spinlife Customer Service
in this letter it basically makes it sound like I am a stupid, lazy person unwilling to take care of my wheelchair I am very upset with their remarks There were statements made in the letter saying that we had several conversations about how to fix the issues with the chair We had no such conversationsI have had to figure out mainenance on my own and with the aid of local hospital physical therapistsI had to replace one of the tubes in one tire within the first couple of monthsAs I stated before, This is my 1st Manual wheelchair that I have purchased on my ownSo measurements made were done by the guidance of the sales person On the phoneI did exactly what they told me to do.I talked to people at the hospital recently and they said that the chair Does not fit me properlyIt is too shortI fixed the camber of the wheels as much as I could but they do Not matchAnd as I said before the reason I waited so long after getting the 2nd chair was because I didn't want to bother anyone again.And as far as the back rest goes, a physical therapist told me I would have been better off with the hard backrest because it would give me more support when I'm in th he chair The spin life salesperson told me the soft backrest was the way to go even know I told him that I wasn'was in pain 24/7.But I really don't appreciate being made out to be a stupid, lazy woman who knows absolutely nothing No one deserves to be treated like that I hope you don't treat all of your customers that way
Mrs *** Spinlife deeply apologizes for the problems you have had with your scooter. Unfortunately Spinlife does not offer a rental program and since the scooter is over a few months old, it does not fall within our day return policy
I understand however, that our service
team has been trying to help you fix the scooter. According to the manufacturer the problem most likely is with your batteries and they need to be replaced. Since we do stand by our manufacturer's warranty on your scooter, those batteries will be provided at no cost to you proven that they are bad. In addtion, Spinlife is willing to offer a $discount on a service call if you need a technician to help install the batteries
Please contact us at your earliest convenience to help facilitate this and get your scooter back up and running
Thank you -SpinLife-
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Mrs ***. We apologize for the issues you had with our White Glove Delivery. At Spinlife we care about how our products are delivered and our customers satisfaction. We did credit $back to you as well as passed along your feedback to the manufacturer who used this agent
I
understand that an itemized list was also provided to you per your request. We again apologize for the issues you have had with your order and please feel free to contact us if you have any questionsThank you -SpinLife-
A number of issues remain unresolved.First, I had a verbal promise from *** *** on May 12th, who is second in command and *** *** *** of Operations, that they would do a number of things, most importantly credit our VISA with our $service call feeTo date, that has not happened.In fact, on 5/18/15, they put a "Pending Authorization" on our ViSA for $1, which definitely did not show as a credit statusI was expecting immediate action on ***'s part in returning our money to usNot only haven't they returned our original service call fee to us but are now beginning the nightmare all over again.Originally, on April 21st when I placed my service call request, SpinLife charged my VISA card $until the service call was complete and then they would bill the balance of $which they did on 5/7/My service call was on 4/24/and my parts WERE NEVER ORDERED FOR MY CHAIR FROM THAT SERVICE CALL without numerous calls to them.Secondly, when my husband initially installed the parts, which were no more than plparts, one of which needed to be strapped down to the frame, they were malfunctioningSeveral hours later, I regained full use of the hand control to raise and lower the chair, the heating unit was working as was the massage. Now, the heat unit has quit completely and the massage unit is working only intermittentlyThe hand control is operating to raise and lower my chair, so at least I can get my rest, which I am still not caught up on after my body was so stressed for the three (3) week plus period of time for them to act on getting my repair taken care of. My husband has checked all the connections, and when he installed them, since he is not a trained technician, he labeled all the new parts to be installed and laid them out underneath the chair in the exact position that the old ones wereThis is not rocket science to plug these parts in, and all parts installed are free of any obstructions or possible pinchingNow, we've got defective parts, and we'll have to go through several more hours of work to replace them when we get new ones sent out to usAnd, with SpinLife's track record, who knows how long that will take.Third, I demanded to speak to *** *** *** *** ***, and *** promised she would call me the very next dayTo date, I have not received that promised phone call and that to me is an shameful lack of character by the two of them not standing behind the second in command's wordI did, however, a boilerplate email from *** *** with a bunch of "pap" that clearly shows me that they don't care about all the painI was hospitalized for a pain exacerbation for days, came out of the hospital and 1/days later my chair went out on meI needed sleep to heal from that as well as numerous other conditions for which sleep is the most important thingI sleep in my chair as it is the only place comfortable enough for me to get adequate rest each nightOver three (3) weeks went by with me being stressed and sleep deprived and SpinLife was totally unresponsive. *** *** has the courage of a gnat! She should be willing and able to listen in a phone conversation, not try to keep them at a distance with an email, to what her clients have to say, especially those who have been put through the ringer as I haveI still have not recuperated from all of the trauma this situation has caused meAnd I'm one of the lucky ones, because I can fight back.SpinLife serves a very vulnerable population and their company is not "user friendly" by any means and definitely unresponsive in times of their clients dire needsThey charge "exhorbitant" service call fees to seniors on fixed incomes, of which my husband and I are, as well as to the handicapped population who may be on SSI, ie State Assistance, which puts them in an even lower income bracketI'm lucky, I didn't need to hire in any caregiver assistance because I couldn't get in and out of my chairHowever, I cannot sit on our couches or any other chairs besides out dining room or card table chairs because of the kind of assistance I need that comes from utilizing my lift chair.Fourth, I asked *** to keep me apprised of the status of my refund, that of the changes they were considering making in their systems to make the company more accessible to: seniors i.ethose who don't know how to know how to navigate those multi-layer phone menu systems; might be hard of hearing; may have cognitive impairments and just need to talk to "a real live person" to get the help they needI also wanted to find out why their were not only so many communication breakdowns that kept me from getting the help that I neededBut most importantly of all, why two of her senior staff members made promises to get back to me with information, the status of warranty info on parts, pricing, shipping & handling info if those parts were not under warranty on my luxury model chair, when the parts were being ordered and expected delivery dates AND I NEVER HEARD BACK FROM EITHER ONE OF THEM. There were a couple of their customer service staff members that went above and beyond, were helpful and followed through on what they promised to do for me and I made sure I apprised *** *** of their names, dates and times at which I spoke with themBecause I do recognize and always talk to the supervisors of excellent customer service staff and I am not a complainer by nature, but an optimist who hopes to see the absolute best in all the interactions I have.I'm done dealing with SpinLifeI refuse to call them anymore about this issue!This has gone too far and I am taking this to the media and social media and any online complaint review sources I can findThis company has not kept their promises, has issues with parts and even worse service and it is unfortunate that I have a "Limited Lifetime Warranty" on my chair. I am going to contact "Pride" the actual manufacturer of the chair and find out if they can transfer my warranty to another servicer.As a small business owner, I stand behind my products, provide excellent customer service and always keep my promisesI would never, ever, treat a client of mine the way I have been treated by SpinLifeI would be out of business before I could blink my eyes and turn my head. Any additional assistance you can provide in getting these residual issues resolvedYou see, I feel that all they gave you, the Revdex.com of Central OH was their standard "pap" apology to the customerThey said they resolved my problems, but they haven't come anywhere closeThank you in advance for everything you have done and whatever we can achieve to reach a resolution in this matter.Warm regards,*** *** ***
As this complaint came to us, and I reviewed the status, it appeared we had a technician going to the site. The technician had not contacted the customer in a timely manner and has now reviewed the Unit. The parts sent were not enough to solve the problem as the chair frame is...
broken. I have authorized our staff to replace the unit completely at no cost to the Customer.We regret and apologize for the length of time it took a Technician to get to the Customer!This replacement should be shipping to the Customer with in a week and we believe this will resolve the issue for our Customer.Scott J[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Mr [redacted]- Spinlife deeply apologizes for the back order problems you had with your order. As I explained to you, Spinlife works with our manufacturer partners to make sure our shipping information on our website and, what we provide to our sales staff, is reliable and...
accurate.
Unfortunately in this case, the item you ordered is on backorder and the shipping date continuously changed due to production and shipping information we received. We did credit you $40 on 09/09/15 because of the changes but completely understand why you wanted to cancel when the shipping date was changed again to 10/01/15.
On 09/18/15 your credit request was approved and you should have received a full refund for the ramp that you purchased. Per our conversation, we do apologize for the delay and completely empathize with your situation. If you have any questions or concerns regarding this, please give us a call at ###-###-#### or email us at [redacted]– Thank you-
After listening to the call between the Customer and [redacted] and reviewing the issue, SpinLife understand the Customers. However, this item was purchased online and during the purchase process, the following occurred;1. The customer choose what size sling they were purchasing.2. During the...
purchase, the web site clearly states our return policy for these items3. Upon checkout, the return policy for Slings clearly states (repeats) the return policy for Slings is that they can not be returned if the package is opened due to health and hygienic concerns.The Customer is asking SpinLife to Change/Ignore our clearly stated and advertised policy. We would ask the Revdex.com to remove this complaint from public record due to the request to change/ignore advertised policy.Again, we are sorry the Customer encountered this issue and do wish them the very best.[redacted]Director of Sales & Service
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Dear [redacted], We certainly apologize for the lack of communication to you and the delay in getting your lift chair repaired in a timely manner. From our order notes I see you spoke to Paula in our service department and she notified you that we are replacing the chair under warranty. The new...
chair will be shipped to you and the original chair will picked up. Please let us know if there is anything else we can do. Thank you, Carla G[redacted] Spinlife Customer Service
We received two phone calls and an email dated April 3, 2015 from SpinLife stating that they will pick up the chair and refund us our money. However, this has not happened to date, This is just another example of how SpinLife says they will do one thing, and ultimately not honoring their offer to pick up the chair and refund us our money.We have called SpinLife twice and sent a follow-up email. As of today, they have not responded to our calls or email. We still want to accept their offer and would like for it this matter to be resolved while we are still living. We think 13 days is ample time to have the chair picked up and issue a refund of our money?In response to your email, this matter is not closed as of today's date. Any further assistance you can give us will be greatly appreciated.Respectfully,
[redacted]
We immediatly reviewed the records and contacted Mr. [redacted]. The Customer did have a long wait for the repair parts, which had been back ordered. Upon conversation with Mr. [redacted], we assured him that we would;Replace the scooter. Remove the old ScooterOn...
December 7th we were informed by our Technician that the Replacement Scooter had been delivered and the old Scooter removed.In my confirmation conversation with Mr. [redacted], he confimed that the replacement Scooter had arrived and that he was satisfied.We apologized for his inconvenience and are happy that his mobility has been ensured.Scott J[redacted]Director of Sales and Service
Mrs [redacted]. I understand that the tech picked up the scooter on 07/01/15 and is currently in the procsess of fixing this. We are waiting to hear back from him how the repair went. If the repair will not fix the issue, Spinlife will push for a replacement for you.
We again apologize for the issue you are having with your scooter. Please be assured that we will follow this to make sure you are satisfied with the product you purchased from us.
Thank you
-Spinlife-
We apologize for the many issues you have experienced with your
Lift Chair and for the poor Customer Service experience you had with
SpinLife. We completely understand your frustration with both Pride and
SpinLife.
We know how important the right Lift Chair is to your comfort
and...
quality of life.
As you requested, we worked with your wife to get this matter
resolved for you. We are having the Lift Chair picked up at no charge to
you and we will credit you in full for your purchase.
At SpinLife we are dedicated to superior Customer Service and
Support and we regret that you Lift Chair issues were not handled in a more
timely and responsive manner. We will expedite the pick up of your Lift
Chair, as well as, the credit for your purchase.
We appreciate your feedback and we will certainly learn from this
and make the appropriate changes with our people, processes and procedures
moving forward.
We wish you all the best in finding the right Lift Chair for
you.
Spinlife deeply apologizes for the trouble you had with the wheelchair you purchased for your mother. A full credit was issued and your refund should have been credited back to your institution. A new box was sent to your mother for pickup of the wheelchair and it is our understanding...
that Fedex has retrieved the wheelchair.
We again apologize for the inconvenience and assure you that we are dedicated to providing quality products for your family. Please feel free to contact us at ###-###-#### if you have any questions. Thank you –SpinLife-
In reference to my complaint ID [redacted] against Spin Life, the basic problems have been resolved. I have been awaiting to reply for the arrival of a shipping container and my responsibility to return the erroneously shipped lift.It took quite some time for the shipping box to arrive. I had requested a bill of materials which never came, and the shipping box arrived with only cardboard and one small block of Styrofoam to pack the heavy items to be returned. I packed the components as carefully as I could to protect them during transit with what I had available. The carton is now waiting for the transit people to pick it up.In reference to the "message from business", in view of the consistent failure to respond to my requests concerning the error, I find it difficult to believe their sincerity about customer concern. None the less, you may consider the case closed although the return shipment is still pending.[redacted]
Business asked for more time to respond.
Dear [redacted],We are very sorry for the delay in the delivery of your scooter. As we have communicated earlier today the carrier has been in contact with you today and arranged delivery to you for Monday 11/20. When white glove delivery is involved the shipping process is a bit longer since we have to...
account for the time to coordinate an appointment with the carrier and the customer. Please let us know if you need anything and I hope you enjoy your scooter.Thank you,Carla G[redacted]Spinlife Customer Service