the patient has not received the new lift chair. When I called Spinlife I was told that it was scheduled for delivery for this Friday but the patient has not been notified. Please provide and update as soon as possible
I I encourage it to make everyone aware of spinlife practices we were told if we did purchase chairs we wouldn't get restocking fees and yes we did we purchased two new chairs from them but we have returned it because I'm an electrical issues where to the fact that the chair has some kind of faulty electrical issue where if I had a phone in my hand and I passed a cellphone to my mom we will get a severe electrical shock where it actually shut the phone down and would not turn the phone back on the only way I could get anything to work was take the phone apart and after that I cannot scroll on the phone the phone was became inactive so couldn't send text emails do anything so they are cost us a new phone on that I didn't pursue them to replace the phone we did not feel safe having those chairs in the house other than where we did not refuse to let the technician back in the house we didn't want the one coming in who had a big attitude and then they said they said call somebody and they refused the job because they had some medical issues that came up and then they didn't tell us and they were sitting here waiting and waiting and waiting and they finally settled we found somebody else so there is a timeline where you have to return the product if it doesn't work out for you so if we would sit here and waited for their technicians to get their act together we would have been past that time timeline as a now there's no power chairs or scooters in my house and now I no longer could afford it thanks for suspend life for taking this money and it's not the manufacture saying they charge us restocking fee it's been like because we spoke to both manufactures and they said that's up to spend like now spinlife is just doing what they want to do and play favorites we were told over the phone if by *** will said leave his last name was that there will not be a restocking fee if we reordered well I guess that was another lie the public beware of this company they do not have five to years of experience and they are not experts in their field is taking money from handicapped people so I do ask the Revdex.com to profile that make a complaint and thanks to your Revdex.com for being there and being a ear in the scammy world
Regards, *** ***
Business states that a new chair has been delivered and the old one removedThis was the plan they stated to me in a phone call on June As of today, June 29, no new chair has been delivered.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
SpinLife understands the concern and frustration of the Customer. However, the basis of the complaint is that the item purchased was too heavy for the vehicle. However, on December 4th, 2014, our Sales Person shared with the Customer that whatever
vehicle she purchased should be able to handle pounds of tongue weight. This was previous to the purchase of the Vehicle. As unfortunate as this situation is, we are afraid that this item will not be refunded or compensated. I have shared this information with the Customer who still does disagree, however we believe this issue has been researched and closed
We are glad the Customer reached out regarding this issue and apologize for any misunderstanding. However, we have reviewed the recordings of the conversations as well as discussed the issue with the Sales Agent. Though we understand the frustration this may cause, our return Policy is
very clear and communicated consistently. SpinLife believes this complaint would be asking us to change or adapt our clear policy.Scott J***Director of Sales
SpinLife takes the concern of this Customer seriously and is disappointed that they had such an experience.We have Credited the Customer the full price as requested as well as coordinated a return of the unused unit. SpinLife regrets that Mr*** had this experience, which though unusual it
is certainly regrettable! We wish the very best for Mr*** and believe this matter to be resolved and closed.Best regards,Scott J***Director of Sales/ServiceSpinLife
SpinLife values our Customers and the experiences they have with us We have performed the following actions;I have personally reviewed every action and activity between SpinLife and our Customer I am reviewing with each key Team Member internally what occurred and what we could have
done better.We have contacted the Customer and immediately ordered a replacement chair, which is being manufactured and shippedI have personally spoken to the Customer about the experienceI have sent a Check to the customer in the amount of $for their troublesI have sent an email to the Customer with my direct line and email information for any future communication needsIn my conversation with the Customer today I believe we have appropriately addressed this complaint and it is resolved.Scott J***Director Of Sales/Service/Support
Dear *** ***, We are very sorry for the IT error that occurred when you were placing your order with usThere is certainly no excuse for the mistake and take full responsibilityWe have issued a refund to your credit card already for the additional charges in the amount of $and are
processing an additional refund to your credit card for the $you incurred for NSFThank you very much for patience and understandingCarla G*** Spinlife Customer Service
The unit needed the correct box for shipping and the Customer did not have one. The Manufacturer has sent the box to the Technician who will come and pack up the unit. This box should be to the Technician in the next 1-days. Upon receipt, the Technician will contact the Customer to set up a date/time to come pack up the Unit.Scott ***Director of Sales/Service
I requested some compensation for the loss of two months of use and this was not acknowledged in the Spinlife response. The part was not ordered until Monday of this week June 29,
Regards,
*** ***
*** ***
I just wanted to reach out to you, to let you know that the credit request in the amount of $has been processedYou should see it in your accountIf not, please let me know immediately so I can address the situation.
I was also, disappointed to hear that your chairs are not working properly againSpinlife would like to offer a free technician visit to assess what is the issue is and take appropriate steps to correct itWith your permission, I would like someone from our service team to give you a call so we can assess the situation and see if we need to order any partsThis way, we can make sure the technician has the appropriate parts when he visits and is able to fix your situation.
Lastly, we have done an internal review of your case and we failed to follow up with you on several occasionsPlease accept our apology and know that we are working hard to correct these mistakes.
Please let me know if we can have one of our service people contact you.Thank you
*** ***
SpinLife takes every effort to make sure our Customers are satisfied. Having listened to the Recording of the Customer and Nick (Sales Person), we believe that this is an unfortunate situation. The Customer purchased the unit with "Curb Side Delivery" and that is what the Complaint
says they received. Delivery to the Customer's home would have been a separate service. Unfortunately, the restocking fee is assessed by the Manufacturer.We regret the experience the Customer had and regret there is nothing more that we can do.SpinLife believes that this complaint is asking us to change our Policy on Delivery and would ask that this complaint be handled accordingly by Revdex.com.Best regards,Scott J***
I reviewed the response made by the business in reference to complaint ID *** My Credit Card has recorded the credit for the agreed on amount. The amount of time
and problems to complete this process took months and should have been resolved much sooner especially considering the product was the only means of transportation
for a disabled person. I accept this resoulution but will not be dealing with Spin Life or Pride again. Regards,
*** ***
SpinLife regrets the experience the Customer has had with this and has taken steps to resolve their concern.We have requested that a Technician go to the Customer's location and pick up the unit, package it and ship it back to the Manufacturer. A credit will be made to the Customer's Credit
card.We believe the Customers requested method of resolution has been met and that this issue is resolved to their satisfaction.Best regards,Scott ***Director of Sales and Service
Thank you again Revdex.com! Two times last month I've had a dispute with different companies and both times I was satisfied and justified in complainingThanks again!!!!!!!*** ***
Update on job status
Recived a call from *** on Friday June 20th. This is the company that is used by Spin Life and Pride to get parts and send out technicians to work on the equipment. Allison advised that the parts which Pride thinks need to be replaced are on backorder. She had placed a query with Pride about expiditing the order since this is waiting on warranty. She said she will call me on Monday June 23rd or as soon as she has an update from them. This being said Spin Life advised the Tech already had the parts and was having trouble getting a hold of me when in fact the parts are on back order and the tech does not have them and has not tired to call me. The offer of the extended warranty is appreciated but we still await to see if the "fix" will actually work
I did not receive the scooter on November 20th. They had another delay.....of course.....and finally delivered it on November 23rd, which is the original date they quoted after they went back on their promise to deliver it a couple of weeks ago.So far the scooter seems to be in good working order and I received the free cup holder, flag and scooter cover as well.I'd like to thank Spin Life for sending me the scooter and the free stuff that went along with it.....I just wish the scooter was delivered sooner. It shouldn't have taken several weeks after it was bought and paid for.The young men from *** Moving, who *** arranged to make delivery, were quite helpful
I *** ***, had a complaint towards Spin Life about a quote I have tryed to call the Revdex.com to let them know that things have been resolved, but due to the Christmas Holidays I have not been able to get threw the Complaint ID no is *** everything is compleated or resolved Thanks again*** ***
This customer received the 1st chair on Dec 7, During the first months she had the chair no maintenance was performed so part became looseThese chairs will need parts tightened and adjustments made over time Reported issues included the following: One wheel came with camber and the other did not (replacement part shipped by *** Medical, the manufacture of the chair) The back does not fold down (this part need to be tightened over time) One tire will not hold air (they are air tires, when they start to get low you put air into them) The foam is coming off the push handle (caused by use over time, life will depend on how it’s being used) One shock fell off (this part need to be tightened over time) The piece that holds the footrest on will not hold it onIt keeps allowing to footrest to fall off (this part need to be tightened over time) One of the brakes will not stay in its clamp (this part need to be tightened over time) If she puts the correct PSI in the one tire the brake will not work (adjustments to the brake are required over time) All of these issues are easily solved by routine maintenance of any Ultra-Lightweight Hi-Tech Wheelchair. Customer told the sales rep she did not have any tool (requires standard hex-key set)The rep had multiple in-depth conversations with *** about tightening various screws and keeping the chair in good working order, but she did not show any willingness to learn how to take care of her equipmentShe called our CS department numerous times, we did escalate her concerns to the manufacture of the chair (*** Medical)They went out of their procedures for her and sent out a replacement wheelchair in May of Now the customer has issues with the 2nd chair after a year of use as follows: The fenders are loose and ready to fall off (again, failure to tighten hardware over time) Wheels are not lined up correctly (again, failure to tighten hardware over time and make adjustments) Seat not long enough (when the order was initially placed measurements are discussed in depth with the customer to develop chair specsCustomer has to approve all measurements before the order is placed as these are non-returnable custom wheelchairs.) Complaining about hard backrest (Chair was shipped with soft back, which she should still haveShe decided to purchase memory-foam backrest supplementIt is inserted in front of the standard back upholstery and does not replace the standard soft back upholstery) It was suggested that she have a tech evaluate the chair, which she is apparently unwilling to doIf the customer is not able or willing to maintain the wheelchair over the duration of the time she owns it, these problems are going to continueReplacement of this chair is not neededShe either needs to purchase a standard hex-tool, that can be purchased at a hardware store, and make the adjustments on her own or take it to a local store that is able to work on these chairsSpinLife does not perform service on manual wheelchairs, we are of course happy to discuss necessary adjustments with a customer over the phone to teach them how to care for their wheelchair.Thank you,Spinlife Customer Service
the patient has not received the new lift chair. When I called Spinlife I was told that it was scheduled for delivery for this Friday but the patient has not been notified. Please provide and update as soon as possible
I I encourage it to make everyone aware of spinlife practices we were told if we did purchase chairs we wouldn't get restocking fees and yes we did we purchased two new chairs from them but we have returned it because I'm an electrical issues where to the fact that the chair has some kind of faulty electrical issue where if I had a phone in my hand and I passed a cellphone to my mom we will get a severe electrical shock where it actually shut the phone down and would not turn the phone back on the only way I could get anything to work was take the phone apart and after that I cannot scroll on the phone the phone was became inactive so couldn't send text emails do anything so they are cost us a new phone on that I didn't pursue them to replace the phone we did not feel safe having those chairs in the house other than where we did not refuse to let the technician back in the house we didn't want the one coming in who had a big attitude and then they said they said call somebody and they refused the job because they had some medical issues that came up and then they didn't tell us and they were sitting here waiting and waiting and waiting and they finally settled we found somebody else so there is a timeline where you have to return the product if it doesn't work out for you so if we would sit here and waited for their technicians to get their act together we would have been past that time timeline as a now there's no power chairs or scooters in my house and now I no longer could afford it thanks for suspend life for taking this money and it's not the manufacture saying they charge us restocking fee it's been like because we spoke to both manufactures and they said that's up to spend like now spinlife is just doing what they want to do and play favorites we were told over the phone if by *** will said leave his last name was that there will not be a restocking fee if we reordered well I guess that was another lie the public beware of this company they do not have five to years of experience and they are not experts in their field is taking money from handicapped people so I do ask the Revdex.com to profile that make a complaint and thanks to your Revdex.com for being there and being a ear in the scammy world
Regards, *** ***
Business states that a new chair has been delivered and the old one removedThis was the plan they stated to me in a phone call on June As of today, June 29, no new chair has been delivered.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
SpinLife understands the concern and frustration of the Customer. However, the basis of the complaint is that the item purchased was too heavy for the vehicle. However, on December 4th, 2014, our Sales Person shared with the Customer that whatever
vehicle she purchased should be able to handle pounds of tongue weight. This was previous to the purchase of the Vehicle. As unfortunate as this situation is, we are afraid that this item will not be refunded or compensated. I have shared this information with the Customer who still does disagree, however we believe this issue has been researched and closed
We are glad the Customer reached out regarding this issue and apologize for any misunderstanding. However, we have reviewed the recordings of the conversations as well as discussed the issue with the Sales Agent. Though we understand the frustration this may cause, our return Policy is
very clear and communicated consistently. SpinLife believes this complaint would be asking us to change or adapt our clear policy.Scott J***Director of Sales
SpinLife takes the concern of this Customer seriously and is disappointed that they had such an experience.We have Credited the Customer the full price as requested as well as coordinated a return of the unused unit. SpinLife regrets that Mr*** had this experience, which though unusual it
is certainly regrettable! We wish the very best for Mr*** and believe this matter to be resolved and closed.Best regards,Scott J***Director of Sales/ServiceSpinLife
SpinLife values our Customers and the experiences they have with us We have performed the following actions;I have personally reviewed every action and activity between SpinLife and our Customer I am reviewing with each key Team Member internally what occurred and what we could have
done better.We have contacted the Customer and immediately ordered a replacement chair, which is being manufactured and shippedI have personally spoken to the Customer about the experienceI have sent a Check to the customer in the amount of $for their troublesI have sent an email to the Customer with my direct line and email information for any future communication needsIn my conversation with the Customer today I believe we have appropriately addressed this complaint and it is resolved.Scott J***Director Of Sales/Service/Support
Dear *** ***, We are very sorry for the IT error that occurred when you were placing your order with usThere is certainly no excuse for the mistake and take full responsibilityWe have issued a refund to your credit card already for the additional charges in the amount of $and are
processing an additional refund to your credit card for the $you incurred for NSFThank you very much for patience and understandingCarla G*** Spinlife Customer Service
The unit needed the correct box for shipping and the Customer did not have one. The Manufacturer has sent the box to the Technician who will come and pack up the unit. This box should be to the Technician in the next 1-days. Upon receipt, the Technician will contact the Customer to set up a date/time to come pack up the Unit.Scott ***Director of Sales/Service
I requested some compensation for the loss of two months of use and this was not acknowledged in the Spinlife response. The part was not ordered until Monday of this week June 29,
Regards,
*** ***
*** ***
I just wanted to reach out to you, to let you know that the credit request in the amount of $has been processedYou should see it in your accountIf not, please let me know immediately so I can address the situation.
I was also, disappointed to hear that your chairs are not working properly againSpinlife would like to offer a free technician visit to assess what is the issue is and take appropriate steps to correct itWith your permission, I would like someone from our service team to give you a call so we can assess the situation and see if we need to order any partsThis way, we can make sure the technician has the appropriate parts when he visits and is able to fix your situation.
Lastly, we have done an internal review of your case and we failed to follow up with you on several occasionsPlease accept our apology and know that we are working hard to correct these mistakes.
Please let me know if we can have one of our service people contact you.Thank you
*** ***
SpinLife takes every effort to make sure our Customers are satisfied. Having listened to the Recording of the Customer and Nick (Sales Person), we believe that this is an unfortunate situation. The Customer purchased the unit with "Curb Side Delivery" and that is what the Complaint
says they received. Delivery to the Customer's home would have been a separate service. Unfortunately, the restocking fee is assessed by the Manufacturer.We regret the experience the Customer had and regret there is nothing more that we can do.SpinLife believes that this complaint is asking us to change our Policy on Delivery and would ask that this complaint be handled accordingly by Revdex.com.Best regards,Scott J***
I reviewed the response made by the business in reference to complaint ID *** My Credit Card has recorded the credit for the agreed on amount. The amount of time
and problems to complete this process took months and should have been resolved much sooner especially considering the product was the only means of transportation
for a disabled person. I accept this resoulution but will not be dealing with Spin Life or Pride again. Regards,
*** ***
SpinLife regrets the experience the Customer has had with this and has taken steps to resolve their concern.We have requested that a Technician go to the Customer's location and pick up the unit, package it and ship it back to the Manufacturer. A credit will be made to the Customer's Credit
card.We believe the Customers requested method of resolution has been met and that this issue is resolved to their satisfaction.Best regards,Scott ***Director of Sales and Service
Thank you again Revdex.com! Two times last month I've had a dispute with different companies and both times I was satisfied and justified in complainingThanks again!!!!!!!*** ***
Update on job status
Recived a call from *** on Friday June 20th. This is the company that is used by Spin Life and Pride to get parts and send out technicians to work on the equipment. Allison advised that the parts which Pride thinks need to be replaced are on backorder. She had placed a query with Pride about expiditing the order since this is waiting on warranty. She said she will call me on Monday June 23rd or as soon as she has an update from them. This being said Spin Life advised the Tech already had the parts and was having trouble getting a hold of me when in fact the parts are on back order and the tech does not have them and has not tired to call me. The offer of the extended warranty is appreciated but we still await to see if the "fix" will actually work
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***
I did not receive the scooter on November 20th. They had another delay.....of course.....and finally delivered it on November 23rd, which is the original date they quoted after they went back on their promise to deliver it a couple of weeks ago.So far the scooter seems to be in good working order and I received the free cup holder, flag and scooter cover as well.I'd like to thank Spin Life for sending me the scooter and the free stuff that went along with it.....I just wish the scooter was delivered sooner. It shouldn't have taken several weeks after it was bought and paid for.The young men from *** Moving, who *** arranged to make delivery, were quite helpful
I *** ***, had a complaint towards Spin Life about a quote I have tryed to call the Revdex.com to let them know that things have been resolved, but due to the Christmas Holidays I have not been able to get threw the Complaint ID no is *** everything is compleated or resolved Thanks again*** ***
This customer received the 1st chair on Dec 7, During the first months she had the chair no maintenance was performed so part became looseThese chairs will need parts tightened and adjustments made over time Reported issues included the following: One wheel came with camber and the other did not (replacement part shipped by *** Medical, the manufacture of the chair) The back does not fold down (this part need to be tightened over time) One tire will not hold air (they are air tires, when they start to get low you put air into them) The foam is coming off the push handle (caused by use over time, life will depend on how it’s being used) One shock fell off (this part need to be tightened over time) The piece that holds the footrest on will not hold it onIt keeps allowing to footrest to fall off (this part need to be tightened over time) One of the brakes will not stay in its clamp (this part need to be tightened over time) If she puts the correct PSI in the one tire the brake will not work (adjustments to the brake are required over time) All of these issues are easily solved by routine maintenance of any Ultra-Lightweight Hi-Tech Wheelchair. Customer told the sales rep she did not have any tool (requires standard hex-key set)The rep had multiple in-depth conversations with *** about tightening various screws and keeping the chair in good working order, but she did not show any willingness to learn how to take care of her equipmentShe called our CS department numerous times, we did escalate her concerns to the manufacture of the chair (*** Medical)They went out of their procedures for her and sent out a replacement wheelchair in May of Now the customer has issues with the 2nd chair after a year of use as follows: The fenders are loose and ready to fall off (again, failure to tighten hardware over time) Wheels are not lined up correctly (again, failure to tighten hardware over time and make adjustments) Seat not long enough (when the order was initially placed measurements are discussed in depth with the customer to develop chair specsCustomer has to approve all measurements before the order is placed as these are non-returnable custom wheelchairs.) Complaining about hard backrest (Chair was shipped with soft back, which she should still haveShe decided to purchase memory-foam backrest supplementIt is inserted in front of the standard back upholstery and does not replace the standard soft back upholstery) It was suggested that she have a tech evaluate the chair, which she is apparently unwilling to doIf the customer is not able or willing to maintain the wheelchair over the duration of the time she owns it, these problems are going to continueReplacement of this chair is not neededShe either needs to purchase a standard hex-tool, that can be purchased at a hardware store, and make the adjustments on her own or take it to a local store that is able to work on these chairsSpinLife does not perform service on manual wheelchairs, we are of course happy to discuss necessary adjustments with a customer over the phone to teach them how to care for their wheelchair.Thank you,Spinlife Customer Service