Christy Lynn Designs

We would like to get this solved as much as I'm sure you do. The most we are willing to do is cut a check for $125.00 to go towards any repairs you choose to have done. It is clearly stated on the invoice how we reimburse, which is .30 cents per pound per item, an industry standard. We never expect or intend for these things to happen, they are unfortunate accidents. I do not believe that you were pressured into signing anything, the gentlemen that you have there that day are one of the crews that we get the MOST compliments on because of how polite they are. I'm sorry for the damage caused but that is the best we can do. We have these policies and procedures in place for a reason. The average move is about $400.00 so if we reimbursed full value for every time something got damaged it obvious that there would be no moving companies left in business. That is why we all use the per pound system, or the customer is more than welcome to purchase addition insurance through a 3rd party at their own expense. Again, we are very sorry but we will cut you a check for $125.00 that is the best we can do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attached is what we received from Arizona Movers. No. We did not have two moving companies. Frankly, we thought we were hiring [redacted], but instead made a mistake and booked with Arizona Movers and what a mistake it was.  They were the ones that moved our house. The movers arrived and had me sign the contract/invoice before they did the move. We never received a contract before the day of the move to read through. As I said before, I was not aware that we needed to write the damage on the invoice. This was never explained and as I said, after 6 hours of moving, we missed that one.  Once the damage occurred, we were told by the movers to contact the office and they would reimburse us.  We were not told that we needed to write it on the contract I already signed.  My husband had to make the repairs to the linoleum before we had the move out inspection and it was very stressful.  I guess the very best outcome would be that we are reimbursed if we lose money on our deposit for the damage.  We haven't heard from the rental company if we are or not.  The bottom line is that Arizona Movers damaged the home and they are not paying for it.  Their movers were slow and negligent.
Regards,
[redacted]