Christy Lynn Designs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason we signed the invoice is because they told us that is their process that we needed to signed the invoice to indicated that the job was completed, paid in full but make notice on the invoice of what items being damaged, so they can submitted for repair or replace, they never mentioned or disclose to us that by signing this invoice we are agreed with their policy of paying cent per pound for damaged itemsOtherwise, we would have not signed the invoiceThe Business misrepresented and misdirected us to signed that invoice and never say that is the contract.As per my email to Ms [redacted] on July 9, 2015We don’t have a pre-contract before the moving, as the Arizona Mover company never provide one, and never explained to us how their company’s policy will pay if something got damages during the moveOn the day of moving (April 7, 2015), we called in the Arizona Mover company to talked to their staff requested to send someone out to do a report due to their movers making too many damaged, the person that we talked to, said that they don't have anybody to come to do the report, and their policy is to go ahead and let the movers completed their job, paid in full, signed and make notices of the damaging items on the invoice, and email the pictures of the damaged items, in order for them to take care of the repairs or replacementThey never once mentioned to me that they will only pay cent per pound of the damaged itemsPlease noticed that the broken dresser is not listed on the invoice, because, the mover didn’t mentioned anything about the damaged while he moved, instead, he threw away the broken legs, and he left the other legs somewhere else aside from the dresserAnd so we didn’t find out about the dresser damaged later on that night when we ready to unpack our clothesWe did called and report the broken dresser to Arizona Mover Company the next day, and we sent them the picture of the broken dresser as they requestedThe Arizona Mover Company sent us an email on Thursday 7/9/offering to cut us a check of $to paid for all the damaged they causedWhich we didn't accept itBecause, with the amount they paid it’s not enough for us to repair anything at allThe total value of the furniture's that they damaged its greater then $2600, because the value of the refrigerator itself its $2100, plus the exercise equipment, the dresser, and the damaged of the doors & walls of the brand new house that we just completed builtWe only asked for a fairness repair cost, so that we can have the damaged items fixes.The way they paid by weight with cent a pound of the damaged items, which I don’t know how do they calculate the weight? And to me it’s sound like they allowed their movers to carelessly moving and damaged their customer stuff and don’t pay enough to covered the damagedWhat happened if their mover happened to break their customer’s legs, and happened to drop something and cause someone to die, they will just pay cent a pound for what they done? What is the responsibilities for the company to the consumers?In my opinion, we shouldn't allowed them to get pay, and damaged their customer's property or furniture and just pay cent per pound for what they did!, Something needed to be done to protect the consumers! Thank you so much for your support and working on getting a fairness resolution for us!Regards, [redacted] ***

We are already cut the check for $That is what you wantedAsking for more now is ridiculous! The check in the mail you should be receiving it in a day or I'm sorry for the inconvenience but this claim and has been closed outThank you

Hello, We apologize for the experience that this customer had with his moveHowever, we are willing to reimburse based on our contract which he signed, stating that we reimburse cents per pound per itemThe mattress is not ripped or torn in anyway, it just looks like the foam insides or " stuffing" got shifted around during the moveI'm not quite sure how you fix this problem but as you know $is alot for a new mattressWe have basic liability insurance because obviously the liability we take to go into people's house is very greatIf we were to replace all items at full replacement value when the average move costs about $to $We have offered $to go toward any repairs he chooses to have done or any replacementThat is the best that we can doWe are holding up our end of the contract and want to get this settled right awayIf you have any further questions please don't hesitate to call meThank you

I understand the statement regarding their contractual fees that are based on the weight of an itemHowever, this incident goes beyond the black and white inkIt started with two movers showing up complaining of being tired, then even though 90% of move items had been boxed prior, took the entire day to complete the moveThey were timing their job so they could charge more and not have to go to next job assignedThen, I ended up with some scratches on furniture I overlooked, but the Cal king mattress was a total lossI reported damage and they said they wanted pics sentSo I sent pictures of damage doneThey said they did not want to report it to insurance company and would come out to my house to see mattress damageI informed them that it was a $3000.00+ mattress, but I did not assume they would cover thatThey never showed up at my house and I missed an entire day of workI called repeatedly to find out when they would be out and I was continually stalled and no return phone callsI finally reached Danielle the next day and she only said that they were very busy(I guess a minute call to say you can not make a business meeting is to much to ask)She offered $to settle the claimI said I would settle for $I still have to go and buy a new mattress to replace the damaged mattress that can not be repaired.The unprofessional manner I encountered during phone conversations, stalling and messages that were not returned added to the dissatisfaction.Another solution would be to contact their insurance company, of which they would not disclose, and have them come to look at the mattress damage and access the extent of the problem and poor business practices

We check our trucks when they leave and return everydayThere has not been anything left on the truckI'm not sure how those things would disappearWe are looking into it on our endHowever we do need receipts for proof of purchaseWe are however looking into it

We are firm at $to go towards any repairs or replacement he chooses to have done

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Please send check to: [redacted] ***

I apologize in the delay of getting back to youWe have to considering everything, and there were a lot of different complaints, to go overFirst and foremost, we apologize for your feeling during this moveTo address the truck issue, we sent you a 26ft truck, which is the biggest truck you can get from any moving company to move in townUhual ectThe semi trucks are not authorized for local in town movesSo sometimes we just do realize how much stuff we haveSo if it didnt all fit we did not have a choice but to do a second loadAs far as stuff being broken in boxes, there is no way to not stack boxes on top of each other while movingHowever, our insurance does not cover boxes that our company did not pack because we do not know in what fashion they were packed and we can not guarantee that they were packed properlyOur guys are not going to be throwing boxes so hard that they break eitherThe damages in the walls can very touched up very easily, and any nicks in the furniture as well if you would like to set that up we can do soThe washer/Dryer incident, our guys will unhook and rehook appliances as a courtesy if they know howBut our contract relieves us of that responsibility because we are not handy men, or appliance techniciansWe can offer you $back from your move for the damages and the issues that you haveOur insurance for the furniture goes based on weight anywaysAt cents per pound per itemIf we would be going by that is would be substantially lessHowever we want to try to be fairThe day of the move I do recall getting any phone calls about how terrible the move was, at that point would be were we really could've helped you but waiting until after the fact makes it a lot harderAgain, we apologize for the experience you feel you have had and hope that this helps ease that feeling a little bitIf you have any questions please feel free to call meThank you

I have tried on numerous occasions settle this situationWhat I don't understand is why the contract was signed agreeing to the amount if it was incorrectThe damages are so small, nicks if you will, but none the less I told her I would have someone repair the nicks by re staining the areasThe chest leg can be fixed if that is what she would like to doThe experience she explained that was so terrible but yet she never called in once that day to say anything about what was going on and give us the opportunity to fix it for herOr maybe send her different moversThe plastic the movers said they used and she said they didntI will refund the plastic but she was not overcharged an hour like she said she wasI will only refund the $and I will cut that check right awayI'm sorry she feels her experience was so badThat is the best that we can doThank you

Hi, I appreciate the responseFirst, one of the guys even commented that he was used to his larger truck, so I'm not sure what the discrepancy is I'm not complaining about them having to go back for a 2nd load - it's the 3RD LOAD because they forgot my bookcases!!! I explained in my first email that they wasted about minutes trying to figure out how to get my couch in the house My husband came up with a resolution in about mins They were seriously going to leave my couch on the back porch!!! While we greatly appreciate the guys hooking/unhooking the washer and dryer, another to minutes was wasted cleaning up the flood they createdThank you for the offer to fix the walls, but I will be taking care of that myself Some of the "nicks" are gouges in the wood frame around the doorThe one issue you didn't address was the shattered bookcase It is now in pieces and I addressed that with them that night, but all I got was a "sorry" I sent pictures of it in the initial emailAs far as the couch, I understand that the $per pound is what's common The couch is a very large, heavy sectional that I paid a lot of money for and it now has holes and scuff marks all down the sides from them shoving it hard through the doorways WITHOUT WRAPPING ITIt now looks horrible I provided plenty of wrap, and still had some left over I'm not sure why they chose not to wrap itI also had the guys tell whoever they were speaking with from your company before they left that I have damaged items and will be sending pictures of it Whoever they spoke to did not ask to speak to me, so I did try to address these issues that night while the guys were still at my houseWhile I appreciate the offer of $150.00, that's way too lowPlease let me know a better offer so we can resolve everythingThank you, Tiffany & Steve B***

I am in contact with Mr [redacted] and we are trying to get this problem resolved

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Nikolaos S [redacted]

Here are the facts, I have spoken with Mrs [redacted] and explained to her that she was not charged an extra hourThey worked from - which is hours plus the one time trip fee she was told about, materials, and the 19% surcharge, all of which she knew aboutI also have on the contract where you list any damage and there is nothing thereIn fact in the quality control section she stated our moving crew was helpful, that we could use her as a reference and that she was satisfied with the moveOn top of that she never once called to make a complaint or express any concerns while the actual move was going onThe crew that she had has been with us for quite sometime and I don't get hardly any complaints on them, especially the type of accusations that she is makingHad she called us during the move we maybe could have had the opportunity to do something, but now she is complaining after the factI have in fact starting investigating her damage claims and have opened a fileI'm not sure at this point what the outcome will be of that yet but we are looking into itWe take our complaints very seriouslyI'm sorry that she feels this way and of course this is not way we like our moves to endWe are looking into and will be in touch with Mrs***Thank you

We are going to try and come to a reasonable solution that we will all be happy with

We would like to get this solved as much as I'm sure you doThe most we are willing to do is cut a check for $to go towards any repairs you choose to have doneIt is clearly stated on the invoice how we reimburse, which is cents per pound per item, an industry standardWe never expect or intend for these things to happen, they are unfortunate accidentsI do not believe that you were pressured into signing anything, the gentlemen that you have there that day are one of the crews that we get the MOST compliments on because of how polite they areI'm sorry for the damage caused but that is the best we can doWe have these policies and procedures in place for a reasonThe average move is about $so if we reimbursed full value for every time something got damaged it obvious that there would be no moving companies left in businessThat is why we all use the per pound system, or the customer is more than welcome to purchase addition insurance through a 3rd party at their own expenseAgain, we are very sorry but we will cut you a check for $that is the best we can do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached is what we received from Arizona MoversNoWe did not have two moving companiesFrankly, we thought we were hiring [redacted] , but instead made a mistake and booked with Arizona Movers and what a mistake it was They were the ones that moved our houseThe movers arrived and had me sign the contract/invoice before they did the moveWe never received a contract before the day of the move to read throughAs I said before, I was not aware that we needed to write the damage on the invoiceThis was never explained and as I said, after hours of moving, we missed that one Once the damage occurred, we were told by the movers to contact the office and they would reimburse us We were not told that we needed to write it on the contract I already signed My husband had to make the repairs to the linoleum before we had the move out inspection and it was very stressful I guess the very best outcome would be that we are reimbursed if we lose money on our deposit for the damage We haven't heard from the rental company if we are or not The bottom line is that Arizona Movers damaged the home and they are not paying for it Their movers were slow and negligent Regards, [redacted] ***

Our stance is still the sameWe tried to accommodate her wants by sending someone out there to help her move the rest of her belongings, also not charging her for any gas or trip fees, just the labor for the guysWe feel this is more than fairShe never responded letting us know that you did or did not want to do thatSo we had no idea that she had moved the rest of it alreadyWe can not send our guys out there for free, as a business we just can'tWe are very sorry for her experience and we feel we have tried to make things rightWe tried to come up with a reasonable solution for both of us

We have been in contact with [redacted] about reimbursement but per our policy we only reimburse cents per pound per itemWe will send him a check for that right away

First let me apologize for the experience; however I don't think you understand the [redacted] coupon stillWe explain it when you book, again when we confirm, and again when the driver gets thereThe [redacted] is for $for the first hours and $an hour after thatIt is clearly explained on the [redacted] website as wellOne hour is labor and one hour is travel that equals $for hoursAlso there is a 19% surcharge that covers fuel and truck maintenanceSo when you called and scheduled the move it was explained again that we have a hour minimum, hours of physical labor, hour trip fee and 19% surchargeSo the minimum amount you would be paying would be $If you go over the minimum it is as I stated before $per hour thereafterI understand there was an issue with the tire being flat and unfortunately that specific truck needs a special tool for those locking lug nutsWhich I understand is not your problem, so you were not charged for any of the time that they were waiting or while the truck was goneThey started the time when they got there and started working but as soon as the issue happened we stopped the clock until they started working againWe are very sorry about that situation unfortunately flat tires are some other mechanical issues there are no way to plan or prepare for they just happenHowever, after reviewing your invoice I realize that you were not credited the $credit that your should've have gotten for the [redacted] coupon so we are going to issue you a check for that and I will be getting it in the mail todayAgain, I apologize that you feel like you were taken advantage of, I can assure you that is not how we do businessSo we will be mailing the check to the address we have on file unless you want to provide a different oneThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all I did provide pictures of the damage and have the emails to prove it saved in my hotmail folderThey damaged a night stand, my couch and a very expensive lampI seen the night stand get damaged right in front of my faceThey used a dolly to wheel it down the stairs after I told them it is light enough to carry by handIt came off the dolly and make a foot DEEP scratch in the side of itAnyways, I would accept their $a pound pounds equates to $Or I will give them the opportunity to either have my items repaired or replacedConsidering my bedroom set was $I don't see how this is being unreasonableI also don't know how it is expected to document damage on an invoice when you just move the items to a new locationYou don't start to notice the damage until you start unpacking and move the items where they are going to goThis item will be resolved to my satisfaction or I will hire an attorney and they will be paying court costs and lawyers fees on top of the cost of repair or replacement of my furnitureRegards, [redacted]