Christy Lynn Designs

When we spoke that night you did not tell me anything about having to rent a Uhaul the next dayThat there was stuff that didn't get finished, and you did not complain about the guys eitherYou stepped away and did tell me about some damage and I informed you on the procedureIf we give you anything it would be $because none of this was brought up while the guys were thereThe crew you had is not brand new they know how to load a truck, but sometimes everything doesn't fit and that's not our faultLike I said we will reimburse $from to total of what he paid

We are upholding our end of the contract which clearly states that we reimburse cents per pound per itemSo we stand by our offer of $to go towards any repairs they choose to have doneWe are very sorry for their experience and are willing to get the all settled and put behind usWe are honoring our part of the contract, which most moving companies reimburse the same way.Thank you

I firmly stand behind the information previously submittedPlease see a copy attached of the original invoice and you can see for yourself: hours at an hourly rate of = 209.97+ hour trip charge of plus the 19% clearly totals=333.16,not the $I was chargedYou can also see on the invoice where the driver initially attempted to charge me for "materials" but then drew a line through it because I refused to pay for "materials" that were not usedYou can see there was no charge listed in the right columnI have also uploaded photos of the damaged itemsIf my belongings were wrapped in plastic, how did every single piece of my furniture get damaged during the process? Which brings me to my next part, first, the leg that was broken off of my storage chest was not brought to my attention while the movers were thereThey simply tried to repair it themselves and didn't bother to notify meThey also specifically stated that the damages that I did personally witness needed to be sent to the office directly in the form of an email with photos so they could send to their claims departmentThere was never any mention of filling out the form at all, especially since a lot of the damagers were not even discovered until after these mns leftI would also like to point out, one of the movers stated more than once IT WAS HIS FIRST DAY, so the statement that the movers had all been there for a long time, is yet another lieLastly, look at the invoiceI did not even fill in the section of the End of the Move Quality ControlI was so exhausted and upset about the damages I did witness, I just wanted them out of my homeI already knew I would be calling the office as soon as they left, which I didI did exactly everything I was told to do, I sent numerous emails with the damages, I sent photos, and I followed up several times over the last weeksIf you read their yelp reviews, you can clearly see they do NOT take customer complaints seriously at all

they will not disclose how much the check the want to send will be forI have given more than enough time and energy into thisIf they do not resolve this within business days in going to contact my attorneyAnd I
understand it will cost me way more to contact my attorney to settle this but it's just out of principle at this pointIt's going to cost me dollars to fixIf they would have taken care of this right away I wouldnt even think twiceSo those are the options I have leftdays, dollarsOr my attorney *** *** will be contacting themThank you

First starting with !. what we give over the phone is a rough estimate we cannot guarantee anything because we cannot see how much stuff you have. As far as overbilled, there was a mistake in our billing which we took care of right away as soon as your wife provided me proof of payment. We...

apologized to her errors with the system sometimes do happen. 2. Nobody from our office has EVER threatened you[redacted] did everything she could for you on move out day even help get stuff loaded for you because she didn't want to be any later. You stuff never left our facility, it wasn't "lost." You called the police before talking to us and I informed the officer that your stuff was here and he could come see it if he needed to and he declined. 3 Damage we can deal with most moving companies carry basic liability insurance that covers items at .60 cents per pound per item. Missing items we can deal with too we need receipts of proof of purchase for these items, when they were bought so we can evaluate value or see if they were left behind. As for the hole in the china hutch we would like to send someone out there to see if it can be repaired. I have never personally ever cursed at you!!  Noone at the office has ever told you I don't give a f[redacted]. That is an outright lie! I was talking to your wife about the move out and I never once told her I wouldn't move it out. Again you spoke with Allison several times and she was doing everything she could to try and make things right for you. As for excons?? How do you know that? Because one of them has a small tattoo on his face? That does not make him in an excon. Both people you had work for us they are not day laborers. You are making a lot of assumptions and accusations that aren't even close to true! I have stated what we need to proceed forward. As soon as we get that we can process your claim and if you would like to schedule a time for us to go look at the china hutch we are more than willing.  Thank you.

We would like to apologize for the damages caused during the move. However, after reviewing all the photos we would like to send someone out make repairs. The customer has signed an invoice that states that we reimburse .60 cents per pound per item. It is clearly written in bold, capital letters. So...

we offered $250.00 to go towards any repairs or replacement you choose. Most of those items can very easily be repaired, so that is the route we would like to proceed. There is absolutely no way the customer took a loss of over $2000 because the damages are very minimal. I mean easily repaired. We would like to have the opportunity to repair but we are not willing to pay anymore than the $250.00. Anything over that we feel is unreasonable. We will do everything we can to repair the items back to new. If you have any further questions you can give me a call or email###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The reason we signed the invoice is because they told us that is their process that we needed to signed the invoice to indicated that the job was completed, paid in full but make notice on the invoice of what items being damaged, so they can submitted for repair or replace, they never mentioned or disclose to us that by signing this invoice we are agreed with their policy of paying .30 cent per pound for damaged items. Otherwise, we would have not signed the invoice. The Business misrepresented and misdirected us to signed that invoice and never say that is the contract.As per my email to Ms. [redacted] on July 9, 2015We don’t have a pre-contract before the moving, as the Arizona Mover company never provide one, and never explained to us how their company’s policy will pay if something got damages during the move. On the day of moving (April 7, 2015), we called in the Arizona Mover company to talked to their staff requested to send someone out to do a report due to their movers making too many damaged, the person that we talked to, said that they don't have anybody to come to do the report, and their policy is to go ahead and let the movers completed their job, paid in full, signed and make notices of the damaging items on the invoice, and email the pictures of the damaged items, in order for them to take care of the repairs or replacement. They never once mentioned to me that they will only pay .30 cent per pound of the damaged items. Please noticed that the broken dresser is not listed on the invoice, because, the mover didn’t mentioned anything about the damaged while he moved, instead, he threw away the 2 broken legs, and he left the other 2 legs somewhere else aside from the dresser. And so we didn’t find out about the dresser damaged later on that night when we ready to unpack our clothes. We did called and report the broken dresser to Arizona Mover Company the next day, and we sent them the picture of the broken dresser as they requested. The Arizona Mover Company sent us an email on Thursday 7/9/2015 offering to cut us a check of $150 to paid for all the damaged they caused. Which we didn't accept it. Because, with the amount they paid it’s not enough for us to repair anything at all. The total value of the furniture's that they damaged its greater then $2600, because the value of the refrigerator itself its $2100, plus the exercise equipment, the dresser, and the damaged of the doors & walls of the brand new house that we just completed built. We only asked for a fairness repair cost, so that we can have the damaged items fixes.The way they paid by weight with .30 cent a pound of the damaged items, which I don’t know how do they calculate the weight? And to me it’s sound like they allowed their movers to carelessly moving and damaged their customer stuff and don’t pay enough to covered the damaged. What happened if their mover happened to break their customer’s legs, and happened to drop something and cause someone to die, they will just pay .30 cent a pound for what they done? What is the responsibilities for the company to the consumers?In my opinion, we shouldn't allowed them to get pay, and damaged their customer's property or furniture and just pay .30 cent per pound for what they did!, Something needed to be done to protect the consumers! Thank you so much for your support and working on getting a fairness resolution for us!Regards,[redacted]

This customer has filed a complaint with the [redacted] office and I have provided them with all the detailed information and copies of the invoice that was signed and dated. For reimbursement on claims we require that all damage must be listed on the invoice at the time of the move, and there is nothing listed on his contract. We also are hired to perform a service to move, it is NOT our responsibility to lock up the house and make sure all the doors are closed. So to ask us for a refund because his house was left open and his a/c bill being high is ridiculous. Those are things you have to account for when being moved. As far as items being left behind, there was no more room on the truck for anything else and we offered sending another truck to the customer but he did not want that. The driver did tell him there were items that did not fit on the truck and he said okay. He also bought our guys pizza and tips them generously so if he was that upset with our service I that says otherwise. We also did give him 4% off of his total bill at the end of the move to try and make things right and make the customer happy. At this point that is all we are willing to do, we feel we have done our part to come to a reasonable solution.

Our stance is still the same. We tried to accommodate her wants by sending someone out there to help her move the rest of her belongings, also not charging her for any gas or trip fees, just the labor for the guys. We feel this is more than fair. She never responded letting us know that you did or did not want to do that. So we had no idea that she had moved the rest of it already. We can not send our guys out there for free, as a business we just can't. We are very sorry for her experience and we feel we have tried to make things right. We tried to come up with a reasonable solution for both of us.

Hi, I appreciate the response. First, one of the guys even commented that he was used to his larger truck, so I'm not sure what the discrepancy is.  I'm not complaining about them having to go back for a 2nd load - it's the 3RD LOAD because they forgot my bookcases!!! I explained in my first email that they wasted about 45 minutes trying to figure out how to get my couch in the house.  My husband came up with a resolution in about 2 mins.  They were seriously going to leave my couch on the back porch!!! While we greatly appreciate the guys hooking/unhooking the washer and dryer, another 30 to 45 minutes was wasted cleaning up the flood they created. Thank you for the offer to fix the walls, but I will be taking care of that myself.  Some of the "nicks" are gouges in the wood frame around the door. The one issue you didn't address was the shattered bookcase.  It is now in pieces and I addressed that with them that night, but all I got was a "sorry".  I sent pictures of it in the initial email. As far as the couch, I understand that the $0.60 per pound is what's common.  The couch is a very large, heavy sectional that I paid a lot of money for and it now has holes and scuff marks all down the sides from them shoving it hard through the doorways WITHOUT WRAPPING IT. It now looks horrible.  I provided plenty of wrap, and still had some left over.  I'm not sure why they chose not to wrap it. I also had the guys tell whoever they were speaking with from your company before they left that I have damaged items and will be sending pictures of it.  Whoever they spoke to did not ask to speak to me, so I did try to address these issues that night while the guys were still at my house. While I appreciate the offer of $150.00, that's way too low. Please let me know a better offer so we can resolve everything. Thank you, Tiffany & Steve B[redacted]

We have been in contact with [redacted] about reimbursement but per our policy we only reimburse .30 cents per pound per item. We will send him a check for that right away.

I have spoken with Mrs. C[redacted] We said we would send someone out to fix the nicks in her furniture and one in the wall. A valence was knocked off the wall which she fixed already and she said it cost her $5.00 we said he would pay her that $5.00. I informed her that she signed a contract stating...

that we carry basic liability insurance which reimburses at .60 cents per pound. The TV is the only thing we are disputing because tvs brand new in the box have foam around them and for it to be damaged the way it looks to be damaged it would have to have a puncture through the box and their is not. We did have truck issues that day which caused us to be late and sometimes that is completely unexpected and not something we can plan for. With considering everything we will fix the nicks and wall, give her the $5.00, $60 for the 2 lamps, and $100.00 for the TV. So in total we will cut her check for $165.00 and get it out to her right away. I will contact her to see when she would like to have us come out. We apologize for the experience she had this is not how we do business. Thank you.

We are going to try and come to a reasonable solution that we will all be happy with.

We are aware of the issues with Ms M[redacted] move. We have taken steps to resolve some of the issues. After several discussions with Ms Miranda, we have agreed that a refund for the additional shrink wrap, as well as for the over payment of $3.62, was in order. We will be sending her a check for...

$43.62 and have scheduled a date for us to come out and repair damages.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
According to the message that we received on 7/13/2015: “We have submitted all the damages to our claims department and we offered him a settlement, but per our policy we reimburse .30 cents per pound per item. They signed the contract that states that is what we reimburse and that is what we offered them. So we are trying our best to find a reasonable solution”.  What reasonable solution are they talking about?As I’ve mentioned previously, they made me paid in full for their service and signed the invoice at the end of the moving in order for them to submit the damaged to be repair or replace, and never disclose to me that by signing this invoice, I am aware that they will only paid .30 cents per pound per item, instead they said that per their process, we have to paid, make a noted of the damaged items and signed for them to move forward with the damaged claim process.  And if they said paying $150 is what they are trying their best to find a reasonable solution then it is not reasonable solution and fairness for me at all.I did gets some quotes to have the stuffs repair and send to them on Wed, May 13, 2015, please see below, I’ve also attached some pictures of the damage stuffs from the moved for your references:- The GE stainless steel refrigerator's door will cost $316.14 for the part (door), plus $89.95 service fee for to have some one from GE Appliance to come to the house to see how much will it cost to install the door, and the $89.95 service fee is not including the labor fee, they won't be able to tell me how much will it cost until they come out to look.- It will cost approx. $200 to have the doors & walls damaged repair and painted.- As for the dresser that damaged the bottom and missing 2 legs, we bought that at Ikea many years ago for $249.99 plus tax, but we can't find the same dresser there anymore.- For the broken Exerciser bike, we can't remembered where we get it, but its the EDGE Fitness Quest 482U.Please advise me on how to re-appeal our case, because I don’t think this is fair decision for me and have the case closed without any settlement. I only asked for a fairness and reasonable settlement to have my damaged stuffs repair, and if they think by paying us $150 be able to fixes all my damaged stuffs, then I would like to ask to have them send someone out to repair my stuffs, and just paid the $150 direct to the people who repair my stuff instead of paying to me.
Regards,
[redacted]

I am in contact with Mr. [redacted] and we are trying to get this problem resolved

What did it cost to repair the linoleum floor?

First let me apologize for the experience; however I don't think you understand the [redacted] coupon still. We explain it when you book, again when we confirm, and again when the driver gets there. The [redacted] is for $80.00 for the first 2 hours and $80.00 an hour after that. It is clearly explained...

on the [redacted] website as well. One hour is labor and one hour is travel that equals $80.00 for 2 hours. Also there is a 19% surcharge that covers fuel and truck maintenance. So when you called and scheduled the move it was explained again that we have a 3 hour minimum, 2 hours of physical labor, 1 hour trip fee and 19% surcharge. So the minimum amount you would be paying would be $195.00. If you go over the minimum it is as I stated before $80.00 per hour thereafter. I understand there was an issue with the tire being flat and unfortunately that specific truck needs a special tool for those locking lug nuts. Which I understand is not your problem, so you were not charged for any of the time that they were waiting or while the truck was gone. They started the time when they got there and started working but as soon as the issue happened we stopped the clock until they started working again. We are very sorry about that situation unfortunately flat tires are some other mechanical issues there are no way to plan or prepare for they just happen. However, after reviewing your invoice I realize that you were not credited the $80.00 credit that your should've have gotten for the [redacted] coupon so we are going to issue you a check for that and I will be getting it in the mail today. Again, I apologize that you feel like you were taken advantage of, I can assure you that is not how we do business. So we will be mailing the check to the address we have on file unless you want to provide a different one. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The offer made to us is an insult!!!  It does not  began    to cover the cost of broken and damaged items  caused  by their untrained workers.  The man they sent to pickup the items  that did not belong to us saw many if the items that were broken and damaged and should have reported this to his boss.  this company  has not kept  its word on anything from costs , pickup and delivery time, care of packaging , they even had to use over $100.00 of my own packing materials.   For a closing note, after sleeping  on the floor for three weeks, yesterday I bought a new bed frame  so we do not have to struggle to get out of bed in the morning!   Cost $65.00
Regards,
[redacted]

Hello, We apologize for your experience during this move. I am familiar with the move, the movers that day had worked all day and by the time they got to your new house they informed you that your furniture was big and bulky and that it would be tough getting it up the stairs and you also...

didn't want to continue to pay for a lot more hours so you instructed them to leave everything in the garage. The bill was already more than what you were expecting and anytime there are stairs involved it does ad time to your move. We spoke the next day and you wanted us to come back out and move the furniture upstairs for free. We tried to work our going out there for a discounted rate but finally with agreed to send the original movers out there to finish the job for free, but we wanted to inform you that it would be a tight fit so if there were any damages trying to force it we would not be responsible. That does not mean that they would purposely be careless but we just wanted to make you aware. Your refused that offer, so we tried to make it right. I apologize that you are still dissatisfied but I feel we tried to make things right. At this time we do not feel after months have gone by we will not reimburse anything because even if they would've done it that same day you would have ended up paying more because it would've taken more hours.