Century Communities

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I spoke with *** and he committed to repairing the concrete "blow out" in the foundation of the garage as well as the sheet rock repairHe also said he would finish around the drain cover in the garageAll of this is to be done by his crews on January 4,
Sincerely,
*** ***

Mr*** I do apologize for the inconvenience this missed appointment has causedYour Warranty Representative will be in contact with you very shortly if they have not alreadyCentury Communities contractors will review and correct any warranty repairs that are covered under the One
Year performance Plan. We will be very direct with the contractors that need to perform the remaining warranty work and follow up with them regularly to ensure they attend the appointment setChristopher S*** is the Director of Warranty for your community and should you feel the need to reach out to him directly he can be reached at ***Again thank you for your patience and please reach out to Christopher if you have any concerns

Initial Business Response /* (1000, 10, 2015/07/22) */
Even though the inspection report by *** *** states that the damage to this floor is due to moisture intrusion from improper cleaning procedures such as the use of a steam cleaner, Century Commis willing to work with the homeowner to
resolve this issueIn their last communication the homeowner states "At this point we would just take the extra boxes and hire someone else as our trust in this company is no-existent" We have made arrangements for the flooring company to deliver the two extra boxes of flooring material to the homeowners home as they requested

I believe this complaint has been retracted, Please let me know if otherwise

Please see the attached document which outlines the process and procedure of requesting any improvements to the propertyThe document clearly states " The Declaration, Bylaws, and Rules and Regulations of the community may prohibit the owner from making changes to the property without an architectural review by the association(or the committee of the association) and the approval of the associationPurchasers of the property within the common interest community should investigate the financial obligations of the members of the associationPurchaser should carefully read the declaration for the community and the bylaws and rules and regulations of the association." As previously stated in our last response Century communities does not have the authorization to change the ruling of the Homeowner Association or to amend the Declaration, Bylaws and Regulations

This home-buyer was was sent a Mutual Cancellation- Release Agreement and letter dated May 24, explaining that they were in default per the terms of the Purchase Agreement on the above referenced property

Century Communities ** ** *** has agreed to refund the home buyers entire deposit of $7,as requested, the paperwork is being processed now

Hello Mr***, Your Customer Service Representative *** will be reaching out to you to schedule an appointment to review your concernsWe are unaware of the concrete and sheetrock items you outlinedPlease explain your concerns to *** during your appointmentShould you have any
future warranty requests please provide that information through out website at Centurycommunities.com

We have been working very closely with this homeowner and others in the neighborhood to resolve grading, drainage and landscape issues around their homes Century's VP of Operations is handling this situation personally

Good Morning ***,I called the *** *** this morning and a very kind lady named *** advised me to send this to you in writing.I am requesting your assistance in re- opening complaint # ***Century Communities responded WEEKS ago now with an updated cancellation agreement contract to refund our FULL $7500. They told my wife over the phone that they would be sending the check out certified mail after they received the signed agreement from us, which they did on May 16th. We still have had no sign of the check, and they are again not returning our calls. This is completely unacceptableI now feel I am owed interest from this horrible company keeping thousands of dollars of MY money that I need.I am asking the Revdex.com to again contact the business and demand an exact date that my check will be IN MY HAND. I am beyond infuriated with these people.Thank you SO much for your help. I greatly appreciate the Revdex.com's assistance in getting my life savings back!Thank you.*** ***
*** *** ***

Complaint: ***
I am rejecting this response because:This does not address the 3+ times it took to resolve certain warranty issues causing me to miss work. This also does not address the unfinished house we were forced to move into with a $6K+ option completely missing. The option was not installed until over two months after we moved in. I filed through the warranty system and emailed the CSR directly. Neither were able to rectify the issues in a timely or satisfactory manner
Sincerely,
*** ***

We apologize for the one day delay in receiving the keys to this homeAll of the home buyers that closed on this day (in escrow) received their keys the very next day and were allowed to move into their new homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the company has offered us the
option to cancel the contract and return all of the earnest money deposit but the release was back dated eight monthsI am not confident that the company will not try to come back at me for more moneyNot accepting the offer until everything is in writing and signed by the companyI am still waiting
Sincerely,
*** ***

We have numerous issues with the drainage and landscape provided by Century Communities that were known at the time of closing and acknowledged by Century as items that needed repairSince July, 2015, despite emails and letters from us, these issues are being ignored
There are a number of trim/drywall/cabinet/window problems we have brought to the attention of Century's representativesWhile replacing a window that was of the wrong type, the repair person damaged trim, baseboard and ceiling areasThese and previously identified defects were acknowledged by CenturyWe scheduled repair work with Century more than weeks ahead of timeDue to a breakdown in Century's supervision, the tile and trim repair was not coordinated, resulting in the trim repair not being completed and preventing the painter from completing his work
In general, the quality of workmanship provided by Century is the worst I have seen in all the houses I have lived in over the years

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am waiting response from my reply email dated 7/10/on my availability to meet with then So far Century Communities has not responded with a date and time to meet with me in my home As noted in my complaint we continue to wait for responses.I have also attached the pictures of my complaint for your reference Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I am willing to accept
this response/resolution contingent on the fact that I do actually receive my full $ I have lost all trust in the word of this company at this point, and so I will believe it when I see it That being said, if/when I do receive my full $and a cancelled contract, I will consider this matter resolved.Thank You very much Revdex.com for your assistance in this matter I greatly appreciate it
Sincerely,
*** ***
*** *** ***

We have voice messages and emails into the customer waiting for a response to work on resolution

This homebuyer chose to terminate the sales contract with us and signed a release stating that they were forfeiting their earnest money on August 18, 2016, we consider this matter closed