Bullymake Reviews (%countItem)
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Bullymake Rating
Address: 3218 Belt Line Rd STE 510, Dallas, Texas, United States, 75234-2325
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I absolutely can't say enough good things about this box. The toys hold up against my 3 destructive pitbulls!!
It's been a lifesaver for us and our large boy. He loves his boxes and he knows they are for him when they arrive. We love you guys.
I have tried several dog description boxes and this is the only one we LOVEEE. The most durable SAFE toys as well as amazing treats and the option to have "toys only" or "toys and treats".
I signed up for monthly subscription but canceled the second month right before the shipment sent out. I contacted support and they offered me different packages but did not offer to stop the shipment and refund the second month fees even though the box hasn't even been shipped yet. The support lady told me they cannot stop the shipment. Which is odds because it hasn't been shipped. Beside that there was nothing in the November box that my bully likes beside the ball shaped turkey. He doesn't care for the rest of it especially the hard triangle plastic that supposed to be a hard as rock pie. After 2 weeks, the 2nd box just arrived today and again, nothing he's interested in but of course they don't accept returns. Lesson learned. Never again and I'll be sure to let my bully community knows to avoid this company.
We are totally happy with our decision to start this subscription for our two power chewers!!! Best decision ever!!! Have recommended them to a few of our friends!
My super chewer loves the toys! I appreciate my furniture not being destroyed!
I paid for a box of pet bones and never received it. I reached out to the company to resolve the issue with no luck . They Won't even get back to me.
I paid $34.00 for a box of bones November 29th, I and have never received what I paid for so I reached out to them on December 7 via chat because that's the only way they let you communicate with them. And the person said it was lost in transit. ( according to his tracking info on the package. So I asked what they were going to do about it and he ended the chat without answering my question . So I wanted till the next day just to see if my package would show up . It didn't so I reached out the the company multiple times with no luck. This is all done on the companies website...
My total refund of $34.00 . That's all I have asked since the beginning....
Customer called in to inform Revdex.com the issue has been resolved.
Bullymake are the only toys that are lasting with my dogs! We highly recommend!
I think this is a scam! I signed up for 1 month only, not longer. I received a 2nd box the next month & tried to call the company but they only after instant chat messaging and email to connect them. I was told it was a monthly subscription via email & IM chat even though I didn't sign up for that!
It is very difficult to any issues resolved in the company when you can't speak to a live person. I would not recommend ever signing up with Bullymake because their advertising is false ....when you sign up for one month only it's really a subscription in which you keep getting packages that you don't want in addition to being charged 39.99 per month!
They would not honor their guarantee to replaced damaged or shredded toys
I ordered a toy from their shop online I wanted to try the toys before I ordered their monthly subscription box their guarantee states that if your dog damages or destroys the toy that they would replace it for free no questions asked my dog chewed the toy and it started to fall apart I contacted them too say that the toy was damaged and wanted the replacement I was told that they do not honor that guarantee if you buy from the shop only if you order their online boxes which it does not State online and said they would not replace the toy but the online statement just says if your dog damage is it they'll replace it for free
I want them to either send me a new toy or refund the money that I spent on the toy
Hello *** - you ordered from *** which is a different entity from *** Nowhere on *** does it state that our toys carry a 14 day guarantee. *** (a subscription based service) carries the guarantee and is stated on that website.
If you read this verbiage somewhere on *** please let us know and I will correct.
Nonetheless, we have issued you a full refund on your purchase. We apologize for any confusion.
(The consumer indicated he/she DID NOT accept the response from the business.)
You state in your response that the bullymake *** is a different entity then the monthly membership package however when I was in a chat room with one of your agents I asked them if they were the same toys their response was yes they are I asked if they were made by the same company they said yes they are I asked if they were the same essentially entity and they said yes but the discount or the refund or the guarantee only applied if you ordered the monthly membership package they never said it was a separate entity they never stated that it was a different business altogether so the response that bullymake shop.com is a separate entity than the monthly membership package is 100 complete nonsense they are the same company they make the same toys they are the same thing they are just trying to make sure you sign up and spend hundreds of dollars to get toys that don't last like they promised
I've attached your entire chat history with our customer care team if you would like to read it in full.
I'm not sure how you'd like for us to resolve. We refunded the item as you requested.
Again we apologize if there was any confusion on our part.
Bullymake has wonderful customer service. They easily helped me switch from every month subscription to every two months. Also, when an item was replaced with another item due to selling out, they apologized and gave me a comparable item that my puppies loved more than anything else in the box.
not following through on their 14 day guarantee
After receiving the October box, my dog destroyed one of the toys. I contacted Bullymake within the 14 days & was told a replacement would be sent. No replacement was sent. I contacted again & was told it would be shipped in my November box, once again no replacement was sent. Contacted again & was told a replacement would be sent. Still nothing. Contacted again, received a tracking number. Tracking number does not exist. Contacted AGAIN today (11/30) told a replacement should show up. I'm NOT holding my breath. You can only email or chat with Bullymake, I feel they do this so they can hide behind NOT doing their 14 day guarantee.
remove the 14 day guarantee
We have sent thousands of replacement shipments so I am very surprised to hear this. All we require is for the destroyed toy to be shown via a picture, and we replace it for free.
Upon checking, it appears that your replacement has not been delivered to this point. I have generated a new shipping label and this will be sent today.
Again this is a complaint we rarely here and I apologize for the inconvenience. Upon checking, there was a bug in our system tied to your order. When we processed the replacement for your order, a label would generate but the image was unprintable which prevented it from shipping. This has now been corrected - we are also shipping an additional toy for free for the issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for finally receiving the replacement item was because I contacted the Revdex.com.
I opted for the box with just toys. My labs are very destructive and these toys are great!
They provide excellent toys that take awhile for both of my power chewers to get through. On the off chance they tear through one quickly, it was replaced with a simple phone call and picture email.
My boys love their treats and I love that I can customize the orders to reflect the chicken allergy in our household. The boxes can be themed with toys and treats reflecting said theme.
Deliveries are always timely and responses to questions/emails are professional, enthusiastic, and appropriate. I would recommend in a heartbeat.
Even though my 9 month old dog is small, he is a power chewer! He's an Australian Cattle Dog, AKA Blue Heeler. I buy him toys at the store and they're destroyed in 20 min. I saw this company searching for heavy duty toys for dogs. So glad I did. It was exciting to get our first box. Our favorite is the treat dispensing toy pumpkin. You can put treats in and they don't fall out so easily like a competitor treat dispensing toy. I like how they will work with you on frequency of boxes and toys versus treats. I thought I would need a box monthly, but the toys are so tough, they actually last!!! Very helpful customer service. We're excited to get our Christmas box!
My dogs love the toys (and especially the treats!)
I LOVE the allergy options. My German Shepherd was gluten intolerant, so the option to skip grains in the treats were what definitely sold me on this box. My dogs are notorious for destroying anything and everything, and the toys in this box really give them a run for their money. They are a wonderful addition to my home and dog toybox!
I wish y'all had a variety of toys. My dogs loves fetch and frisbees and balls. They like to interact with us and between themselves. Most items I've received are basically chew type. They don't seem very interested in them. Y'all have been kind to replace some with rope and ball toys. They like the treats just fine. I have to buy other toys that y'all don't include. They could play catch of frisbee all day and night. Please add some fetch toys please
My lab/shepherd mix puppy is a destructive chewer and so far he has not destroyed his Bullymake toys!!!
The Bullymake toys that we have received have stood the test of our "power chewer" Granddogs!!!
I'm IN LOVE with Bullymake!!! Since subscribing I've saved so much money! I used to go to the pet store and buy the toughest toys I could find, but my big girl can destroy everything. She's a 100lb bullmastiff/Akita mix and she's definitely a power chewer! I've been so thrilled that she hasn't been able to destroy any of the toys that come in the Bullymake box. My pup is so excited when the box comes in the mail! Thank you Bullymake!!!!!