Budget Host Inn

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The sellers (Classic Quality Homes) are not being honest regarding the nature and dealing of the Real Estate transaction.  The sellers are in fact affiliated with one particular mortgage company; they tried to pressure us into engaging in business with and once we denied all communication ceased. We the buyers NEVER cancelled the transaction as mentioned by the sellers. The sellers never held the home off the market in fact "They had an employee living in the home right up until a week before our scheduled closing date". The fact that the sellers are now mentioning that a credit would be available with a time frame and applied towards another purchase was never discussed verbally or otherwise with us. I have reached out to the sellers countless times via the phone and email prior to me filing this complaint. No form of communication has been reciprocated on the seller behalf; beyond me being told that my request was forwarded and being handled by Steven W[redacted] (Vice President of Classic Quality Homes). Moreover it's ironic that the time frame that they alleged existed has since long expired; yet at no point during that period of time when I communicated with them were there any mention that a credit even existed. These Sellers are unscrupulous; it is with great regret that I engaged in any business dealings with  Classic Quality Homes. All that I seek is a refund of $7,700.00 my escrowed funds stolen by Classic Quality Homes.  Please Note: Regarding my aforementioned statement I do have supporting documents.
Regards,
[redacted]

Reserved a room almost 2 months before and never got it. I called and made a reservation on July 6th with a male employee. I had explained to him that I would need a hotel room for only a few hours as I was driving from Connecticut to North Carolina and just needed to sleep before driving to my destination. I also had informed him that I would most likely arrive at the hotel between 3-4am, which he said it was fine and he would note that. The employee said that was not a problem but I would have to pay for a whole night which I understood completely. I had arrived at the hotel around 4am after driving straight for 13 hours on the morning of August 21st. After finally getting someone to the office(they were sleeping) I was told they had called me multiple times and cancelled my reservation because I never arrived. He said there was nothing he could do because no note was in the reservation that I was arriving so late and gave my room to someone else. He didn't even try to help me at all. He couldn't provide proof that phone calls were made to me and I had no missed calls from the hotel or anything. The employee didn't care at all nor did he apologize for anything and was very rude. The employee was not helpful, didn't even recommend any other hotels in the area, (I had no clue where I was as this was my first time here) and was just rude. I had tried calling the hotel directly, a corporate number, and customer service and have received no help or apology from anyone./////Desired SettlementI believe I deserve at least 2 nights free from any budget host inn. I do not plan on going to North Carolina soon so a credit for this hotel won't do me any good. I feel like this hotel needs to take responsibility for their mistakes. /////