Budget Host Inn

We are currently addressing these issues directly with
the homeownerMarti no longer works here, hence the reason for no response? from MartiWe apologize for any inconvenienceThanks

I received a letter dated 7/21/16 stating if Ipurchased a vehicle from you, Iwas to be congratulated. It further stated that because I recently inquired about doing business with you, my credit report was obtained and you were unable to sell me a vehicle based (in whole or part) on information...

obtained from a credit bureau. Additionally, it stated that if I would like a statement of the specific reason why this action was taken, I must contact you within 60 days of the notice. Please consider this as written notification that I am requesting specific details. You should be aware that the integrity of Mercedes of Spokane has been compromised, and I would like to share my experience with you. On June 7, I met with Cahnen C[redacted] to discuss options for a mid-size SUV. Itest drove a GLC300, and discussed options available and what I desired in a car. Cahnen provided me with a MSRP print-out for a GLC300W4. As I was very interested in the car, the next day Icontacted a credit union regarding financing, and also checked with my insurance carrier about coverage for a new car. Cahnen was very courteous; he even sent me a thank you note indicting he was looking forward to working with me. Iwas impressed, as he was the only salesperson to send a follow up note (I had met with 5 other dealerships/sales people, test driving cars to determine which one was best for me). As Iwas going to trade in my current car (Audi A4) Cahnen looked over the car, and said he would follow up regarding a trade value. I sent a follow up email to him that evening, asking whether he could provide me with a trade-in quote. I also asked about the possibility of a 2015 model. On June 8, he responded his manager would want to see the car before quoting a price and that yes, a 2015 was a possibility although there was none available at that time at the dealership.  I responded I would pursue a 2016 model. Cahnen indicated he would be out of the office the next two days. On June 10, Cahnen sent an email stating the Audi would be valued at between $7500-8000, but his manager would need to see it. On June 13, Cahnen emailed he had spoken with Derek A[redacted] and clarified answers to questions I had about extended warranty,service maintenance programs, etc. Cahnen was aware that Iwas going to be out of the country from June 27 through July 24; my goal was to have all the purchase details ironed out prior to leaving so that when I returned, alii had to do was to complete the last pieces to pick up the new car. On June 17, I brought a friend with me to look at a GLC300. Cahnen met with us; we went for a test drive again. On June 19, Cahnen sent me the MSRP for a GLC300 that had all the items on my wish list. I responded on June 20 with a few additional questions. Cahnen responded with answers the same day. I also asked questions about financing, and was told the finance manager would respond to those questions. At this time (4:21 pm), Cahnen offered that since the car wasn't physically there, all the paperwork could be done via phone and email; he could then meet me with the paperwork at my home or a Starbucks for the signing of the documents- "then, when the car comes in and is detailed, you just come in to pick it up. Super easy and convenient." I   recall thinking at the time this was the easiest purchase of a car I  had ever experienced . were discussing was approximately $1800, and I asked Cahnen if his word and integrity- and the integrity of the dealership- was worth $1800; if he couldn't keep his word for one month, I had no confidence that in agreeing to order a car now that would be delivered in eight months that someone on his end would not change the agreement. This was a difficult conversation for both Cahnen and myself; I asked to speak with the manager and when Cahnen went to get him he was gone for about 5 minutes, then returned and said his manager was in the middle of something and couldn't meet with me. At this point, I  stated I would take my business elsewhere. Cahnen's response: Okay. Two days later, I  completed a transaction for a new car with another dealer.  My credit scores on July 28 were 822, 839 and 854- so imagine my surprise when I  received a letter on June 29 from Lithia stating they were unable to sell me a Mercedes due to my credit rating. I  would like you to be aware I currently own a Mercedes, and have taken it to your dealership for the past 9 years for maintenance and necessary repairs ONLY because of your service department. I have requested that Derek A[redacted] personally work on my car, and that request has been honored each time. Your service department is stellar; Amber has been excellent in her attention to detail and follow up. My apologies for the length of this letter. I  have referred to my saved emails for accuracy and would be agreeable to sharing those with you. I am of the generation and profession where one's word defines the integrity of the individual but, this obviously is not the standard by which your managers and staff are held. hope you will hold your staff and managers accountable to keep their word with future consumers. I will no longer be a Mercedes Spokane customer, and will not miss an opportunity to share my experience with others hoping to purchase a Mercedes from your dealership. I  look  forward  to  your  statement  in  response .

Initial Business Response /* (1000, 8, 2015/12/10) */
To Whom it may concern,
1. Most of the delay to this project was the fact that it turned into a FEMA loss. FEMA projects take longer for approval and is a delay that is beyond our control.
2. Blackmon Mooring performed the job correctly...

and in accordance to industry standards. Drying equipment must remain in place until an acceptable moisture level is reached thus completing the drying process. The rates and charges were billed according to industry standards however FEMA does not pay for many required items to do the job properly (i.e. drying equipment for longer than 3 days). Our contract was with the homeowner, not FEMA and any costs not covered by FEMA are the responsibility of the homeowner.
In regards to the timeliness of work completion, we have documented phone records of our multiple attempts to contact the customer to schedule the repairs. We were finally able to schedule the repairs by traveling to the property to locate the customer. Once we were able to begin the repairs, we completed them as quickly as possible. The customer paid our company for repair services only and there is still an outstanding balance of $778.02 for drying services.
We sympathize with the customer and understand the hardships associated with a loss of this magnitude. In an effort to assist our customer with this loss, we will forgive the balance of $778.02.
[redacted]
General Manager
Blackmon Mooring of Oklahoma City
Initial Consumer Rebuttal /* (3000, 10, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1.FEMA had nothing to do with this matter, my insurance company covered the water damage due to Blackmon performing unauthorized work.
2. There was no drying equipment involved.
3.I'm sure their phone records will reflect large spaces of time and all were initiated by me to find out the status of when repairs would be completed. I also have all calls to me from them since all calls are forwarded to my cellphone.

Hi [redacted],I wish you would have taken me up on my offer to bring thevehicle back to my shop and let me review each item in question with you. I would have been happy to do so and address any issue that you had. By not allowing me to do this and having the work done elsewhere, youhave not given me the opportunity to honor my warranty.  I will, however, makea few comments since you sent the dealership’s invoicing and I can now seetheir recommendations:1.      Initially you said that we did not do the timingbelt.   I responded that many times the dealershipwill make this recommendation based on mileage without inspecting thebelt.  Since this work was not done atthe dealership, I’m assuming that is what occurred.  On my invoice you starred new crankshaft seal, oil pump seal,  and O-ring, but thedealership did not do any work in this area. I can only assume that the timing belt work was up to standard.2.      On my invoice you starred power steeringservice, but there was no work done to the power steering system on thedealerships invoice.  I assume again thatthis was starred in error.3.      You starred on my invoice the leak we fixed onthe distributor.  The work we did herewas to remove the distributor and replace the O-ring that deteriorates andcauses the leak to occur.  We charged you$60.00 in labor to do this and $12.00 for the o-ring for a grand total of$72.00.  The dealership replaced theentire distributor to address the leaking o-ring.  They charged you $284.81 for the entire distributorand $199.50 in labor to replace the distributor (which is about the same amountof labor time required to change the o-ring) The grand total for this work at the dealership was $484.31.  It seems to me that the dealership ischarging you more to do the same work that we did.  I did not get to inspect this before you hadthe work done.  I have my doubts, if thiswas even leaking.  However if it was, I wouldhave been glad repaired this under warranty.4.      You starred the valve cover on my invoice.  We charged you $167.49 parts and labor to dothis job, the dealership charged you $189.95 to do this job.  The pricing for this job is closer to what itshould be.  I have the same comment asabove.    I have my doubts, if this was leaking.  However if it was leaking, I would have gladlyrepaired this under warranty.5.      Lastly you highlighted a fuel injection servicethat was done at the dealership.  We didnot perform this service.  I’m not surewhy you highlighted it?In summary, I would have been happy to review all my work withyou and make sure it was up to standard. I would have been happy to repair anything under warranty that was notup to standard.  I offered this to youand you declined and opted to take the vehicle elsewhere.  Under this situation I do not feel obligatedto these expenses. Thanks,Jeff

Refund has been fully completed on 9/16/16. Thank You

She made her reservation through booking.com.  Booking.com has refunded her the cost of the room.  The reservation was for check in on 08-03-17, she arrived after midnight which made the check in date 08-04-17.  Because of the late check in the room was cancelled and given to another...

guest.

We regret that the
customer is not totally satisfied. We believe there may be a mis-communication
or a mis-understanding regarding this issue. I will try to explain:
a. Walk-Through Sheet.
Each customer we sell a home to, does a walk-through the house and notes
anything that doesn't look...

100% in order. I reviewed the walk-through
sheet for Tyshawn Harris, and there is nothing regarding mold.
b. Certificate of
Occupancy. Each new home we build comes with a Certificate of Occupancy from
the local municipal stating that we passed all inspections and the house has
been built according to the IRC standards.
b. One Year Warranty. As a
builder we provide a "One Year Warranty". If there are defective
materials or workmanship we will repair within one year. However if proper home
maintenance is ignored, it does not fall under the warranty. (For example: If
the home is not heated during winter, we are not responsible
for broken pipes)  This customer closed on 7/10/14, therefore we
exceeded one year. Furthermore, we provide a detailed warranty packet that states
all the different items. In this case the warranty explains mold, and is
clearly due to maintenance. It states on page 23 under section 37
"– Mold is found in both the indoor and outdoor
environment, including homes. Mold growth is highly dependent on the presence
of moisture. When a mold spore comes into contact with a wet or damp surface
indoors, the mold begins to grow. Mold spores will not grow unless there is
moisture present in your home. Therefore, as a homeowner, whether or not you
experience mold growth depends on environmental factors, how you maintain your
home and whether there is a source of moisture present in your home. As a homebuilder
our responsibility is limited to things that we can control and which are
provided for in this warranty. By accepting this warranty you agree that as a
homebuilder we are not responsible for any damages caused by mold, including
but not limited to property damage, personal injury, loss of income, emotional
stress, loss of use and adverse health effects."
Summary: As a courtesy we will attempt to farther address this issue.
Please email a few pictures to myself at [redacted]@classicqualityhomes.com
or you may set an appointment with myself to visit & review the issue.
You may contact my cell# directly at ###-###-####. Thank You. Sincerely, Steven
W[redacted]

We hereby agree to power-wash the house in the spring or once the temps go above 45 degrees. On the hardwood we can either reimburse $500 or have you come to the...

office and choose your hardwood color. You may call our office to select hardwood color and ask for Chris, unless you choose the refund option. Thanks Sincerely Steven Wengerd

I, Steven
W[redacted] replied to your emails and met with you here at the office and gave you
the paving company's information. I assumed it was completed because I did not hear from you since the meeting. We are a home builder, and not a paving
company. In fact, most of the communities we...

build in, we don't provide a
paved driveway at all.  Therefore we are at the mercy of the paving
company (you have their information). Each time I received your emails or met with you: Each time I called ** * Paving to get this done. My most recent call to ** * Paving was 30 seconds ago, and they advised that they are swamped busy, but have your job scheduled for 10/27/15. If I could pave a driveway I would do it myself, but I cannot. Therefore
this complaint should be directed their way. The paving company's information
again is:
** [redacted]
[redacted]
Tannersville, Pa [redacted]
PH:
###-###-####
Fax:
###-###-####
You may
complain, visit, fax or call them directly.
Also
regarding the heat, it sounds like a maintenance item, and it sounds like the
HVAC heating unit filter needs to be replaced. This should have been shown
to you at the walk-through. I assume you still remember? If not, we can
schedule another walk-through at year end.
Thank You
Sincerely
Steven W[redacted]

Work is completed

Per the letter, I will address this issue with Lois. Otherwise I will call the consumer and have it resolved by 1/20/16. Thank You

This work has been assigned to the proper crews, along with your phone#. To check status please call our office at ###-###-####. Thanks

We were reported to the health department by Mr. [redacted]. Health department came out and did not find anything. We did move them to another room and when they complained about the second room, we offered another and he denied that room change and wanted to leave. They reserved a prepaid non-cancel...

non-refundable reservation. We did refund all their money except a cleaning fee, because they did use 2 rooms and were there for a few hours.

Very difficult to arrange an appointment since consumer is not home during the week. However appointment just set for Saturday March 5th. Hopefully he can resolve all in one day.Issue considered addressed. Any issues you may call me directly at the office ###-###-####. I work Mon-Fri 7am-5pm. Thanks Sincerely Steven W[redacted]

Consumer's Desired Settlement has been completed, and the non-refundable down payment has been refunded in full on 9/3/16 at 10am. See attached executed receipt of refund signed by Miss H[redacted].

as I had stated on the phone ([redacted] the night manager) we have a no refund policy and it states on the receipt as well that we do not do refunds. I will send a picture copy of one of our receipts as an example. if you have any questions feel free to call me at [redacted] thank and have a...

good day

Contact Name and Title: [redacted] Marketing Mgr.
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
We do sincerely apologize for the inconvenience experienced and that we missed the emails sent to us by Mr. [redacted]. We do have only 1 night attendant on duty who is required to...

be in the lobby at all times. We receive several emails daily and some of them end up in spam/junk emails.
We are issuing a 25% credit to the CC on file for the guest. Again we do apologize for the delay.

We apologize for any inconvenience. However the purpose of a down payment in a real estate transaction, is good faith binding both parties. The Seller delivered. However the buyer fell short of attempting to obtain a mortgage, and therefore did not deliver. Unfortunately we have to abide by the...

sales contract that was executed between both parties.1. The Seller is not affiliated with any bank or mortgage company.2. The Buyer was almost ready to close, when they cancelled the transaction.3. Seller held home off of the market for a number of months in good faith.4. Buyer is not entitled to down payment refund. Down payment has been applied towards liquidated damages.5. The credit would still remain available and applied towards another purchase, if a purchase was made within the next 6 month. Again sorry for any inconveniences. but this is black and white. Thank You!

Looks like we cannot come to an understandable agreement. The purpose of a down payment is to show good faith. If you don't follow through on faith to obtain a mortgage, then the down payment is NOT refundable. Sorry for the inconvenience.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Victor came and the cable wire issue is resolved, however, nothing regarding the floor.
Regards,
[redacted]