Budget Host Inn

as I had stated on the phone ( [redacted] the night manager) we have a no refund policy and it states on the receipt as well that we do not do refundsi will send a picture copy of one of our receipts as an exampleif you have any questions feel free to call me at [redacted] thank and have a good day

From: [redacted] [mailto: [redacted] @comcast.net] Sent: Monday, August 24, 11:AMTo: AAMCO TIGARD < [redacted] @gmail.com>Cc: complaints < [redacted] @theRevdex.com.org>Subject: Re: Your HondaJim, This is not an acceptable solution I have no confidence that your shop would be straight with me on what needs to be re-done based on my experience of this entire scenario I have spoken to the dealership and they have confirmed that yes, often times the recommendation of a timing belt is based on the service records and whether or not it was performed at their shop or not However, they clearly found an oil leak (which according the receipt I have from Aamco for the O-ring replacement service performed) with should not be an issueAamco clearly did not fix the oil leak or did a subpar jobEither way, I am not comfortable bringing my car back to Aamco for further diagnostics based on the subpar work that was doneAdditionally, I can't afford to be without my car for over a week, which is how long you kept it before, so bringing back to your shop is not an optionI have an appointment to have my car serviced at [redacted] in early September I will send you the detailed invoice of what they had to repair when it's complete You can then compare the services done at Aamco and issue a refund for the work that had to be re-done at the dealership Revdex.com - this is in regard to case ID# [redacted] ________________________________________From: "AAMCO TIGARD" < [redacted] @gmail.com>To: [redacted] @comcast.netSent: Thursday, August 13, 6:15:AMSubject: Your HondaHi [redacted] ,I just received this email Sorry for the delay Please bring the vehicle by the shop and we will look at these items together If there is an issue with any of the work we preformed, we will make it right It is very typical for a repair shop to make a recommendation of a timing belt by the miles on the vehicle without actually inspecting the belt This is what I believe occurred As for the leaksif there are leaks from the areas where we did work, we will make it right Please call me so we can schedule a convenient time for you to come to the shop so we can look at these items together.-- Yours in service, Jim Aamco - Tigard, OR [redacted] @gmail.com

Initial Business Response / [redacted] (1000, 8, 2015/12/10) */ To Whom it may concern, Most of the delay to this project was the fact that it turned into a FEMA lossFEMA projects take longer for approval and is a delay that is beyond our control Blackmon Mooring performed the job correctly and in accordance to industry standardsDrying equipment must remain in place until an acceptable moisture level is reached thus completing the drying processThe rates and charges were billed according to industry standards however FEMA does not pay for many required items to do the job properly (i.edrying equipment for longer than days)Our contract was with the homeowner, not FEMA and any costs not covered by FEMA are the responsibility of the homeowner In regards to the timeliness of work completion, we have documented phone records of our multiple attempts to contact the customer to schedule the repairsWe were finally able to schedule the repairs by traveling to the property to locate the customerOnce we were able to begin the repairs, we completed them as quickly as possibleThe customer paid our company for repair services only and there is still an outstanding balance of $for drying services We sympathize with the customer and understand the hardships associated with a loss of this magnitudeIn an effort to assist our customer with this loss, we will forgive the balance of $ [redacted] General Manager Blackmon Mooring of Oklahoma City Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1.FEMA had nothing to do with this matter, my insurance company covered the water damage due to Blackmon performing unauthorized work There was no drying equipment involved 3.I'm sure their phone records will reflect large spaces of time and all were initiated by me to find out the status of when repairs would be completedI also have all calls to me from them since all calls are forwarded to my cellphone

We apologize for any inconvenienceHowever the purpose of a down payment in a real estate transaction, is good faith binding both partiesThe Seller deliveredHowever the buyer fell short of attempting to obtain a mortgage, and therefore did not deliverUnfortunately we have to abide by the sales contract that was executed between both partiesThe Seller is not affiliated with any bank or mortgage companyThe Buyer was almost ready to close, when they cancelled the transactionSeller held home off of the market for a number of months in good faithBuyer is not entitled to down payment refundDown payment has been applied towards liquidated damagesThe credit would still remain available and applied towards another purchase, if a purchase was made within the next monthAgain sorry for any inconveniencesbut this is black and whiteThank You!

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is almost satisfactory to me? The crack in the ceiling is still half way done and the chandelier ceiling cover needs to be attached to the ceiling which is too high for me to reach and Lois and Classic Quality Homes have been aware of since day one.? Regards, [redacted]

We hereby agree to power-wash the house in the spring or once the temps go above degreesOn the hardwood we can either reimburse $or have you come to the office and choose your hardwood colorYou may call our office to select hardwood color and ask for Chris, unless you choose the refund optionThanks Sincerely Steven Wengerd

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJeff and Larry came to my home wens Dec 9,2015, my husband and I went through all the issues with them and will now wait and see if they will be fixedMarti is no long with the company but she was not the only issue and recently was relieved of her jobFor month I spoke to her about issues while she was still employed by classic homes and called the office to receive no help with our issuesI have faith Jeff will resolve these issues Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The sellers (Classic Quality Homes) are not being honest regarding the nature and dealing of the Real Estate transaction The sellers are in fact affiliated with one particular mortgage company; they tried to pressure us into engaging in business with and once we denied all communication ceasedWe the buyers NEVER cancelled the transaction as mentioned by the sellersThe sellers never held the home off the market in fact "They had an employee living in the home right up until a week before our scheduled closing date"The fact that the sellers are now mentioning that a credit would be available with a time frame and applied towards another purchase was never discussed verbally or otherwise with usI have reached out to the sellers countless times via the phone and email prior to me filing this complaintNo form of communication has been reciprocated on the seller behalf; beyond me being told that my request was forwarded and being handled by Steven W [redacted] (Vice President of Classic Quality Homes)Moreover it's ironic that the time frame that they alleged existed has since long expired; yet at no point during that period of time when I communicated with them were there any mention that a credit even existedThese Sellers are unscrupulous; it is with great regret that I engaged in any business dealings with Classic Quality HomesAll that I seek is a refund of $7,my escrowed funds stolen by Classic Quality Homes Please Note: Regarding my aforementioned statement I do have supporting documents Regards, [redacted]

Contact Name and Title: [redacted] Marketing Mgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com We do sincerely apologize for the inconvenience experienced and that we missed the emails sent to us by Mr [redacted] We do have only night attendant on duty who is required to be in the lobby at all timesWe receive several emails daily and some of them end up in spam/junk emails We are issuing a 25% credit to the CC on file for the guestAgain we do apologize for the delay

Consumer's Desired Settlement has been completed, and the non-refundable down payment has been refunded in full on 9/3/at 10amSee attached executed receipt of refund signed by Miss H [redacted]

I, Steven W [redacted] replied to your emails and met with you here at the office and gave you the paving company's informationI assumed it was completed because I did not hear from you since the meetingWe are a home builder, and not a paving company.? In fact, most of the communities we build in, we don't provide a paved driveway at all? Therefore we are at the mercy of the paving company (you have their information)Each time I received your emails? or met with you: Each time I called [redacted] Paving to get this doneMy most recent call to [redacted] Paving was seconds ago, and they advised that they are swamped busy, but have your job scheduled for 10/27/If I could pave a driveway I would do it myself, but I cannotTherefore this complaint should be directed their wayThe paving company's information again is: [redacted] Tannersville, Pa [redacted] PH: ###-###-#### Fax: ###-###-#### You may complain, visit, fax or call them directly Also regarding the heat, it sounds like a maintenance item, and it sounds like the HVAC heating unit filter needs to be replacedThis? should have been shown to you at the walk-throughI assume you still remember? If not, we can schedule another walk-through at year end Thank You Sincerely Steven? W [redacted] ?

I checked
into this issue, and we have employees attempting to repairs these items,
since 6/16/Marty called to schedule an appointment, but received no call
backHowever Gary also called Mr& MrsReyes and scheduled an
appointment to address these items on Friday July 3rdSo we
believe/assume
this will resolve this problemThank You
Furthermore,
I believe the customer dwells at the home on weekends only & cannot give
access to the home except on the weekend, so July 3rd will work for all
parties!!
Sincerely
Steven
W***

To Whom It May Concern, This is in response to complaint ID ***.The guest, *** *** checked in on June 5, wanting a weekly rate in a smoking room on the ground floor. All our weekly rates are in full and non refundable. Mr*** was not satisfied with the first smoking room
we had available at the time he came to check in. We moved him to one on the second floor which he did not like due to it being upstairs while doing this housekeeping finished the last smoking room downstairs. He was in this room for two hours, before he complained and wanted a full refund. It was explained at check in that weekly rates are not refundable and due up front, however, in good customer service we refunded all of Mr***'s money with the exception of $plus tax for a cleaning fee due to being in the last room for hours. Mr*** was informed the refund will take 5-business days before the refund would show on his card. This complaint was filed before the refund could even show on his card, as June 12, would be the earliest it would be reflected on his card. Please find attached the receipt showing the amount charged for cleaning ($plus tax) and the refund of $304.21. Thank you, *** *** General Manager

Hi,
I'd like to respond to this complaint #***. I'm not sure why this didn't come to my inbox Iwas not aware this was a complaint I have been trying to work with customer. She send an email to the manager expressing her concerns. The manager has called and emailed the customer to bring back the vehicle so we can review the issues together. It is our desire to resolve this issue
Thanks,
Jeff S***
AAMCO Transmissions
*** ** *** ***
Tigard, OR

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Victor came and the cable wire issue is resolved, however, nothing regarding the floor
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJeff and Larry came to my home wens Dec 9,2015, my husband and I went through all the issues with them and will now wait and see if they will be fixedMarti is no long with the company but she was not the only issue and recently was relieved of her jobFor month I spoke to her about issues while she was still employed by classic homes and called the office to receive no help with our issuesI have faith Jeff will resolve these issues
Regards,
*** ***

Consumer's Desired Settlement has been completed, and the non-refundable down payment has been refunded in full on 9/3/at 10amSee attached executed receipt of refund signed by Miss H***

[To assist us in bringing this matter
to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: our landscape was incomplete at the time of purchase with the promise from classic quality homes of completing our landscape once spring cameSo how could we water and maintain something that wasn't provided in the first placePlease just complete our original landscape
Regards,
*** ***

Initial Business Response /* (1000, 5, 2017/04/25) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
This is a simple miscommunication that should have been easily rectified with the location manager
Initial Consumer Rebuttal /*
(3000, 7, 2017/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no resolution offeredAlthough the respondent agreed with me that it never should have happened there was no resolutionFurthermore, it was not a simple misunderstanding, the manager was very clear that they were unwilling to make any changes to the bill; they knew exactly what they were saying and were unwilling to take the extra fee off the billIn fact they questioned me saying how are we supposed to know how long you are gone, so we have to charge you for every day, as if somehow I can magically appear in Michigan from Prince Edward IslandSo I am not sure how to proceed as there was not in fact any resolution offered, nor did the business contact me