Budget Host Inn

My name is Dan C***, General Manager of Mercedes-Benz of Spokane. The address below is incorrect. Our business is at *** * *** *** *** *** *** ** ***. I have reviewed the complaint and also spoke with my management team to get further info. Just for a little
back story of our company, we purchased the Mercedes-Benz store (our company’s name is *** ***) on October 16th from *** ***. When Ms*** purchased her vehicle, Mercedes-Benz of Spokane was owned by *** ***I have not accessed her purchase agreement but to reference her complaint it sounds like she purchased extra product in the form of GAP Insurance. Different Automotive Groups have GAP insurance through different companiesBecause of the buy/sell on October 16th we (*** ***) do not have a legal obligation or have legal access to process a GAP cancelation for another company. *** *** *** does offer a Gap protection that we would be able to assist with but it is my understanding that Ms*** purchased *** Gap. At that point we are unable to assist. The best we can offer is to reach out to *** on behalf of the customer (which we did) but again, they ball is in their court. We want to pride ourselves on customer service but I can’t force *** to communicate. Just this morning, we have reached out to *** again on behalf of the customer, and have heard nothing. In reference to the “Desired Settlement”, I understand that the customer would like the refund. The statement that “They easily took our money” should not be pointed at *** ***. We were not the recipients of any profit for this transaction and we can only and simply be an advocate for Ms***We have attempted to start communication from *** (with no obligation) and have got as far as she has. The Revdex.com complaint should be directed to *** *** and I do apologize that my team was not able to help further

Per the letter, I will address this issue with LoisOtherwise I will call the consumer and have it resolved by 1/20/Thank You

Classic Quality Homes does not warranty any landscaping or lawn/grassThe exterior items should be maintained and watered by the homeowner.However, as a courtesy, we will have our landscaping crew swing by within the next days to update the landscaping.Thanks

We apologize for any inconvenienceHowever the purpose of a down payment in a real estate transaction, is good faith binding both partiesThe Seller deliveredHowever the buyer fell short of attempting to obtain a mortgage, and therefore did not deliverUnfortunately we have to abide by the
sales contract that was executed between both partiesThe Seller is not affiliated with any bank or mortgage companyThe Buyer was almost ready to close, when they cancelled the transactionSeller held home off of the market for a number of months in good faithBuyer is not entitled to down payment refundDown payment has been applied towards liquidated damagesThe credit would still remain available and applied towards another purchase, if a purchase was made within the next month. Again sorry for any inconveniencesbut this is black and white. Thank You!

Looks like we cannot come to an understandable agreementThe purpose of a down payment is to show good faithIf you don't follow through on faith to obtain a mortgage, then the down payment is NOT refundableSorry for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is almost satisfactory to me The crack in the ceiling is still half way done and the chandelier ceiling cover needs to be attached to the ceiling which is too high for me to reach and Lois and Classic Quality Homes have been aware of since day one.
Regards,
*** ***

Very difficult to arrange an appointment since consumer is not home during the weekHowever appointment just set for Saturday March 5thHopefully he can resolve all in one day.Issue considered addressedAny issues you may call me directly at the office ###-###-####I work Mon-Fri 7am-5pmThanks Sincerely Steven W***

Our landscaping crew was there and completed some workThe grass is sown, and needs nourished and time to growThere is nothing more we can doSee attached pictureThanks

Work Completion FormDate 7/3/15Customer: *** ***I, *** *** (Or person in household) acknowledge that my issue has been addressed and/or repaired to my satisfaction I understand that, I may contact Classic Quality Homes directly with any future issues that may arise.Thank YouSincerely*** *** (Or person in household) ( Customer signature) Date 7/3/

From: *** *** [mailto:***@comcast.net] Sent: Monday, August 24, 11:AMTo: AAMCO TIGARD Cc: complaints Subject: Re: Your HondaJim, This is not an acceptable solution I have no confidence that your shop would
be straight with me on what needs to be re-done based on my experience of this entire scenario I have spoken to the dealership and they have confirmed that yes, often times the recommendation of a timing belt is based on the service records and whether or not it was performed at their shop or not However, they clearly found an oil leak (which according the receipt I have from Aamco for the O-ring replacement service performed) with should not be an issueAamco clearly did not fix the oil leak or did a subpar jobEither way, I am not comfortable bringing my car back to Aamco for further diagnostics based on the subpar work that was doneAdditionally, I can't afford to be without my car for over a week, which is how long you kept it before, so bringing back to your shop is not an option. I have an appointment to have my car serviced at *** *** in early September I will send you the detailed invoice of what they had to repair when it's complete You can then compare the services done at Aamco and issue a refund for the work that had to be re-done at the dealership. Revdex.com - this is in regard to case ID# ***________________________________________From: "AAMCO TIGARD" To: ***@comcast.netSent: Thursday, August 13, 6:15:AMSubject: Your HondaHi ***,I just received this email Sorry for the delay Please bring the vehicle by the shop and we will look at these items together If there is an issue with any of the work we preformed, we will make it right It is very typical for a repair shop to make a recommendation of a timing belt by the miles on the vehicle without actually inspecting the belt This is what I believe occurred As for the leaksif there are leaks from the areas where we did work, we will make it right Please call me so we can schedule a convenient time for you to come to the shop so we can look at these items together.-- Yours in service, Jim Aamco - Tigard, OR*** ***@gmail.com

We are currently addressing these issues directly with
the homeownerMarti no longer works here, hence the reason for no response from MartiWe apologize for any inconvenienceThanks

Complaint: ***I am rejecting this response because it is abundantly clear that AAMCO Tigard has no interest in actually resolving this issue. I rejected the response I receive from "Jim" stating that he would make it "right" if I brought my car back. Why would I give them another chance to mess up my car even more? Also, who is "Jeff"? You have not been in contact with me until this note, the person I have been dealing with during this nightmare calls himself "Jim". Does anyone at AAMCO Tigard know what they are doing? You can't even get the facts straight in communicating who has contacted me. Regarding the response filled with only excuses from "Jeff," the vehicle CLEARLY had an oil leak and all "Jeff' has to say in his response is that he has his "doubts." That is a giant copout. This has been the single most frustrating experience I've ever encountered in dealing with horrible service. I am shocked and appalled by the unwillingness of AAMCO Tigard to resolve this issue. I will NEVER recommend AAMCO to anyone and will be sure to spread the word in my social media outlets about how awful the business isHere's a thought "Jeff" or "Jim" whoever is actually the manager at AAMCO - try living up to your word, taking accountability for your actions and actually working to resolve the problems you create. Completely dissatisfied,*** ***

Refund has been fully completed on 9/16/Thank You

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.?
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJeff and Larry came to my home wens Dec 9,2015, my husband and I went through all the issues with them and will now wait and see if they will be fixedMarti is no long with the company but she was not the only issue and recently was relieved of her jobFor month I spoke to her about issues while she was still employed by classic homes and called the office to receive no help with our issuesI have faith Jeff will resolve these issues
Regards,
*** ***

I, Steven
W*** replied to your emails and met with you here at the office and gave you
the paving company's informationI assumed it was completed because I did not hear from you since the meetingWe are a home builder, and not a paving
company.? In fact, most of the communities we
build in, we don't provide a
paved driveway at all? Therefore we are at the mercy of the paving
company (you have their information)Each time I received your emails? or met with you: Each time I called * * * Paving to get this doneMy most recent call to * * * Paving was seconds ago, and they advised that they are swamped busy, but have your job scheduled for 10/27/If I could pave a driveway I would do it myself, but I cannotTherefore
this complaint should be directed their wayThe paving company's information
again is:
* * * *** * *** ***
*** *** ***
Tannersville, Pa ***
PH:
###-###-####
Fax:
###-###-####
You may
complain, visit, fax or call them directly
Also
regarding the heat, it sounds like a maintenance item, and it sounds like the
HVAC heating unit filter needs to be replacedThis? should have been shown
to you at the walk-throughI assume you still remember? If not, we can
schedule another walk-through at year end
Thank You
Sincerely
Steven? W***?

This work has been assigned to the proper crews, along with your phone#To check status please call our office at ###-###-####Thanks

We hereby agree to power-wash the house in the spring or once the temps go above degreesOn the hardwood we can either reimburse $or have you come to the
office? and choose your hardwood colorYou may call our office to select hardwood color and ask for Chris, unless you choose the refund optionThanks Sincerely Steven Wengerd

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is almost satisfactory to me? The crack in the ceiling is still half way done and the chandelier ceiling cover needs to be attached to the ceiling which is too high for me to reach and Lois and Classic Quality Homes have been aware of since day one.?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:? The sellers (Classic Quality Homes) are not being honest regarding the nature and dealing of the Real Estate transaction.? The sellers are in fact affiliated with one particular mortgage company; they tried to pressure us into engaging in business with and once we denied all communication ceasedWe the buyers NEVER cancelled the transaction as mentioned by the sellersThe sellers never held the home off the market in fact "They had an employee living in the home right up until a week before our scheduled closing date"The fact that the sellers are now mentioning that a credit would be available with a time frame and applied towards another purchase was never discussed verbally or otherwise with usI have reached out to the sellers countless times via the phone and email prior to me filing this complaintNo form of communication has been reciprocated on the seller behalf; beyond me being told that my request was forwarded and being handled by Steven W*** (Vice President of Classic Quality Homes).? Moreover it's ironic that the time frame that they alleged existed has since long expired; yet at no point during that period of time when I communicated with them were there any mention that a credit even existed.? These Sellers are unscrupulous; it is with great regret that I engaged in any business dealings with? Classic Quality HomesAll that I seek is a refund of $7,my escrowed funds stolen by Classic Quality Homes.? ? Please Note: Regarding my aforementioned statement I do have supporting documents
Regards,
*** ***?