Bricasti Design LTD

Complaint: ***I am rejecting this response because:I appreciate your response as wellThe timeliness of this is maddening but I hope we can resolve it soonEmail address is ***Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/13) */
Hi ***,
We want to help, but we need more information from you firstPlease provide a detailed description of the problem you're experiencing with Facebook and include any relevant links (URLs), or screenshots
The more detailed you
are, the easier it'll be for us to help you with the issue
We apologize for any inconvenience and hope you can help us resolve the issue
Thanks,
***
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They advised to submit a screenshot of website so they can understand what the issue is

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an
answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.- How do I deactivate my account?: *** ***The Facebook Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meA Facebook representative sent me an e-mail allowing me to regain access to my accountThank you for your help!
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I have done everything you have asked short of a blood sample. I have reset my password through the contact friends process from the previous contact with the Revdex.com and Facebook
I logged back in with the new password and it states that you must go into the new email, ***, and click on the email to be able to log in. I am still not receiving an email from Facebook to be able to use the new password. I have clicked it numerous times to no avail of receiving an email via email or my cell phone. *** and *** or the new email address *** is not receiving an email. There seems to be a problem with the facebook email not getting sent, as it has not working to my phone, old email or new email. Attached, is the screen shot of where the new password is accepted and states I need to go into the email. Also attached is the screen shot from my IT company stating nothing is hitting any of these email accounts
I don't need another response stating to look on line as all of those resources do not work. I need an upper level manager to assist. Because of this, I am unable to login to my Business *** *** site where I am an administrator, the only login available for that now is our advertising company the price group
Revdex.com, if they can not help the next go around I need to know an address to send a certified letter from my attorney as this is effecting my personal life and my business
ThanksSincerely,*** ***

Complaint: ***I am rejecting this response because: the link they sent me has nothing to do with the problem on the pageI don't need information, I need them to fix the problem in their databasewhich shows photos have lost the album they were referring to Photos which referred to album "Timeline"do not belong any longer to the album timeline therefore I do not see the many longer when I browse my timeline It s about photos between augustus and september
Thanks
Sincerely,*** ***

Hi ***
It looks like malicious software was downloaded to your computerWe've temporarily locked your account so we can help you remove itWhen you log into Facebook, you'll be asked to download anti-virus software and scan your computerAfter the scan, you'll be able to access your account
To learn more about malware, visit: ***
Thanks,**The Facebook Team

Complaint: ***
I am rejecting this response because:I was just given in a link that states what is not allowed on Face BookI understand what those rules are, and I do! However, I believe I should still have access back onto my Face Book pageI am totally sorry for ACCIDENTALLY posting a nude picture onto my pageIt was not intentionalThe image is in my phone, and the opposite sex had granted consent to send the picture to meAs a Black man, I am speaking up for me and others who are constantly being blockedPlus, I know there are plenty NUDE GROUPS on FACEBOOK NOW that are posting pictures covering their genitalsI would like MORE FREEDOM because these groups get to do the same thing! I believe it is stupid and childish that this disciplinary action is happening to all adults! I want to stay in touch with my loved ones, and enjoy being in these groupsI have been depressed the whole week with my Major Depressive Disorder knowing I can not message my loved ones on Face BookI am asking you nicely Mr*** or *** to gain my access to Facebook this weekMy e-mail for the Face Book account is ***My real name on my Face Book account is *** ***I will be waiting for an e-mail by Revdex.com to my main e-mail address, ***.*** Thank you for readingPlease help me with this matterHave a blessed week
Sincerely,
*** ***

Hi,Thanks for reaching out to Facebook through the Revdex.comIt looks like you already have an open support ticket with us regarding this issueThe best way for you to get help is to respond to the email with the requested informationIf you have to submit your ID, please see the Help Center articles
below for instructions on how to do this:- How do I upload my ID to Facebook?:*** *** *** ** ** *** *** *** *** *** ***The Facebook Team

Revdex.com:
I am sending as much information as I can about this profile on FacebookThe help center was no help to me
***
She keeps her posts limited to only certain friends and familyShe always makes sure certain people can see these posts so that they can come tell meAs far as I know she doesn't put my name in the posts but everyone knows that she is talking about me.I have reviewed the response made by the business in reference to complaint ID *** and I am providing the profile of the user I want to complain about. Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***Thanks for reaching out to Facebook through the Revdex.comWe've reviewed your report regarding your disabled account and it looks like this is no longer an issueSorry for any inconvenience this has caused.Thanks,***The Facebook Team

Complaint: ***I am rejecting this response because:You don't support this on any platform, so what should I do? That's the reason I came hereAs of this moment, I comply with all your policies, so I don't get why I don't receive an appropriate responseI tried to contact you through the appropriate platform on your website and sent you tons of messages and appeals, but none received any responseEverything was completely ignored.You mentioned the block for uploading videos is temporarily, but it's permanent for some reasonYou unpublished my page and ignored my appeal, even though I'm rightWhy should it be like this? Why can't you give an appropriate response and just resolve this quickly? Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/04/05) */
Hi ***,
Thanks for reaching outWe escalated your complaint to our engineering team and the issue appears to be resolved nowCould you write back in if you're continuing to experience the problem?
Thanks,
***
Facebook
Initial
Consumer Rebuttal /* (2000, 7, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi,Thank you for contacting Facebook through the Revdex.comIt looks like your account has been temporarily blocked from using certain Facebook featuresWe use blocks to help keep Facebook a safe and welcoming community for everyoneSome reasons your account may have been blocked include:-Repeatedly
commenting on posts in a short period of time-Rapidly adding people to a group-Tagging people who aren't your friends in real lifeTo learn more about blocks and why they happen, visit the Help Center:***
Thanks,
The Facebook Team

Hi *** We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report this kind of issue: *** Thanks, ***The Facebook Team

Hello,
Please use the link below to request the refund:
***
Thank you for your patience
***
The Facebook Team

Initial Business Response /* (1000, 12, 2016/02/17) */
Hi ***,
Thanks for contacting FacebookWe've received your information and gone ahead and re-enable your Facebook PaymentsYou are now able to make Facebook game purchases
If you have any further questions, please let us know
Thanks,
***
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (2000, 16, 2016/02/18) */
Final Business Response /* (4000, 23, 2016/03/09) */
Hi Anth,
Thanks for contacting Revdex.com
I'm sorry about the problem you had using your payment methodLuckily, I've reviewed your account and I'm happy to let you know you can now buy things on Facebook again
Did you find our support helpful? Let us know how you feel:
https://www.facebook.com/survey/?oid=XXXXXXXXXXXXXXX
If you have any questions or issues, please let us know
Thanks,
***
Payment Support Specialist
Facebook
Final Consumer Response /* (2000, 25, 2016/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the business proposed

Hi ***Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't
find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.- Report abuse on Instagram (ex bullying, harassment, spam): ***- Report other abuse on Facebook (ex bullying, harassment, spam): ***Thanks,***The Facebook Team

Hi ***Thanks for contacting Facebook through the Revdex.comWe’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: ***- Try resetting your passwordIf
you know the email address, username or phone number associated with your account, you can request a new password: ***- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friendsPlease keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: ***- Recovering your account through friends: ***Thanks,***The Facebook Team