Bricasti Design LTD

Revdex.com:Thank you for finally responding to an email regarding my Facebook deactivation
Your response said that you would like a direct link to the url of the issue - ***
The name on the account: *** ***
The email address used: ***
The mobile phone number used: ***
*** ***

Complaint: ***I am rejecting this response because:
Why can't you resolve this through Revdex.comYou are a business and accredited through the Revdex.comI am having a major issue with your business and the services of which you provideTherefore, you will work through Revdex.com to help resolve the issue of me not being able to gain access to my profile nor be able to deactivate my Facebook accountI find it very disturbing that you are a Social Networking Business and do not have the expertise to look into the issue nor the IT/expert developers to undo what has happenedThere is an obvious glitch between me putting in my information, username/password, both of which are correct, and the profile opening up for me to view it SOMETHING is causing it to not allow me access, on any computer that I try it onThe ONLY way I can access my profile is through downloading the FB app onto my phone but that still doesn't enable all featuresThis is a computer error and a human error and someone needs to figure this outSincerely,*** ***

Complaint: ***I am rejecting this response because:
You guys keep sending me the exact same "business response" that ignores my message/attached pictures/evidence and just telling me to visit the Help siteI've already done thatYou have no live support on your help siteI tried chatting with a repThey did not respond helpI just sent pictures/explanation of my complaint, I was once again ignored and told to visit the help siteI am definitely rejecting this response until you actually read my complaint and provide help
Sincerely,*** ***

Complaint: ***I am rejecting this response because: they did not provide information that helped my trouble
I would be happy if they could give me a phone number to call
Sincerely,*** ***

Hi,
We cannot assist with this issue through this channel, but I found this link that may help you with your issue regarding your name: ***
Thanks,
***
The Facebook Team

Hi ***Thank you for contacting us through the Revdex.comTo gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,
***The Facebook Team

The login/user name for the account is *** *** *** and this email address is the user email ***Unfortunately, I can NOT link directly to the account because they have disabled the account in error

Hi,
We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through this channel.We won't be able to take any further action on this reportI apologize for any frustration this may cause
Thanks,
***
The Facebook Team

Complaint: ***
I am rejecting this response because:
I have already gone through the help center and followed all the links, put in a ticket, sent in a copy of my identification as well as a copy of my credit card that is on my facebook account proving it is my accountI still have an open ticket, Case* ***,that has not been responded to that I to reopen twicewould just like my account unlocked so I can change my name from the gamer name *** *** that I was using to my proper name and not lose all the money I have spent on the games I play.
Sincerely,*** *** *** ***I am rejecting this response because: I have already gone through the help center and followed all the links, put in a ticket, sent in a copy of my identification as well as a copy of my credit card that is on my facebook account proving it is my accountI still have an open ticket that has not been responded to that I to reopen twicewould just like my account unlocked so I can change my name from the gamer name*** *** that I was using to my proper name and not lose all the money I have spent on the games I play. Sincerely,*** *** Sincerely,Christine Evans

Complaint: ***I am rejecting this response because: Chances are that my matter does not relate to alleged infringements or violation of my legal rights as stated on the Response I got from the provided linkIf such violations are for copyrights and trademark only, then the Resolution I will get from Facebook is nullThere are links available on facebook that a person with blocked links can appeal but facebook and I both know, it wont work as they clearly states they might not respond and for sure they do not response
MY APPEAL IS THAT FACEBOOK RESCANS MY LINK:*** and if it is really unsafe as it used to be when it was owned by someone else, Continue Blocking it from being Posted. Sincerely,*** ***

[redacted]
[redacted]

Complaint: [redacted]I am rejecting this response because: They are still not doing anything to help me. Please close our account or allow us access to it so that we can close it.[redacted] Here is the URL. The email address the account is under is[redacted] and the password is[redacted]Sincerely,[redacted]

Complaint:[redacted]
 
I am rejecting this response because: I have already filed a report with Facebook’s Intellectual Property Operations on March 24th of this year,[redacted] (case[redacted] -- [redacted] Report Form). I specifically spoke with [redacted] of Intellectual Operations, they were of little assistance however and only seemed to give me unhelpful information. As I had said in my original report, the business kindly agreed to transferring the username to me. They even went to the extent of deleting (on March 21st) their Facebook page,[redacted], so I could have the available username [redacted] Please reconsider the information I have given you in my previous arguments because this problem should not be occurring, unless Facebook has little control over their usernames given out. In which case, that would be a much more substantial problem for them.
 
Thank you for your time and consideration,
 
[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page:[redacted]- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, only if they are going to do something about this.  They requested my email address so I am agreeing to give them this so they can look further into this.  But I am still disappointed that I have to go this route to resolve a simple mistake on their part!
[redacted] Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
I am simply asking for you to allow me to continue to place ads.  My account has not experienced any fraud nor was there a credit card used to make purchases that was unknown to me.  I was overcharged by facebook for an ad and disputed the charge through my bank which has been resolved.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
There are many ongoing issues with FB and if they cannot correct them or are not willing to assist their users they should not be in business.  FB recommends visiting the help center.  The help center cannot and does not resolve certain issues.  I have been having ongoing problems accessing FB as well as duplicate posts showing on my newsfeed.  How do you expect the help center to fix my issues.  They are out of our control and FB should be the one responsible for fixing them.  Once again, I will reiterate that FB should be taken down if they cannot assist their users with issues they are experiencing.
Sincerely,[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]
Thanks, 
The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My Facebook account has been hacked: [redacted]I need help with my Facebook Page:- I can’t access my Page: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I’m having issues with my name on Facebook: [redacted]Thanks,**The Facebook Team