Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for your continued partnership in this matter. Best Buy feels that we have properly addressed the issue at hand and we have provided our final stance regarding the requested price match. Please note, the terms and conditions agreed upon by use of bestbuy.com com do state: "Information on Our SiteWe try to be as accurate as possible with the information we present on the Best Buy Properties. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order."We would also like to make notice that our price match promise excludes any items that may be listed in error. Full details regarding this policy can be found belowhttps://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmca...⇄ again sincerely apologize for any frustration and inconvenience experienced. At this time, we would consider this matter closed, however, we will respond accordingly should new information be brought to our attention.

Dear Revdex.com, Thank you for forwarding Mr. [redacted]'s concerns to us. We apologize for any inconvenience or frustration this may have caused to the customer. We are currently working with the customer directly and will follow up with him outside of the medium of the Better Business...

Bureau. Sincerely, Kelsey F.

07/14/2017 To whom it may concern, After reaching out to this customer Best Buy feels we have fully addressed this customer's concerns.  Credit has been issued to the amount disputed in regards to the promotion in question.  Nevertheless, please feel free to contact us again...

should any additional issues arise.

Dear Revdex.com, Best Buy feels that we addressed this issue in our previous response, and we will not be providing it additional consideration. Nevertheless, please forward any new information and we will respond accordingly.  Best regards,Shane M.Executive Resolution SpecialistBest Buy Co. INC.

Dear Revdex.com,Thank you for bringing Mr. [redacted]'s concern to out attention. We have collected the orders in question from the customer and have been able to review. Our findings are two of the three orders have been refunded back to the original forms of payment and the third order failed during the...

payment processing. We are attempting to reach the customer again to inform him of these findings.At this time Best Buy considers this matter closed, however, we will respond accordingly if new information is brought to us.Thank you,Best Buy

Dear Revdex.com,  I forwarded the information to Sedgwick, who is our insurance claims team. I have asked for an update regarding the claim as one has been opened. I will follow up as soon as I have more information. The claim number is [redacted]. Sincerely,   Dan S. Best Buy...

Executive Resolution Team

Dear Revdex.com,The television was exchanged on 4/14/16. I also sent Ms. [redacted] a $** Best Buy gift card for the inconvenience. She should expect this to arrive in roughly 2-3 weeks. Sincerely,Dan [redacted]Best Buy Executive Resolution Team

Dear Revdex.com, Thank you for bringing Mr. [redacted]'s concerns to our attention. We will resolve with the customer outside of the medium of the Revdex.com. Sincerely,Kelsey F.

Dear [redacted] - We have located an order in our system under a different phone number and the name [redacted].  It appears that the television was picked up and the order completed on October 10, 2016.  If this information is incorrect, please respond that this has not...

happened.  We apologize for the length of time that it took for the television to be picked up.Regards, Amy C.

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution. I have emailed the Customer and am waiting for an response. Warmest Regards, Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The resolution is the original request made to the business, originally rejected by the business, and now accepted. I appreciate the time of both the business and the Revdex.com for helping resolve the issue.

Dear Revdex.com - We have reached out to [redacted] to provide him with information regarding resolution of his concerns.  We will be closing our investigation of this matter at this time. Regards, Amy

I am rejecting this response because Dear Mr. [redacted], Please be advised that this matter (address is a freight forwarder's) was never an issue to my previous orders, which Best Buy properly fulfilled. My account was never tagged on this matter (through the year 2016 until a few days ago) and this debacle has caused me much stress as I've kept awake late at night for MONTHS waiting for the preorder listings to come online in the BB website. In this regard, I still believe that I should have been promptly told of this exception simply because previous experiences have never placed me in this predicament. Now that I was led to believe that I finally got my Nintendo SNES Classic, an item extremely sought after, I am suddenly surprised that any orders would be ineligible. I was not even given an option to change my address. I earned my place in that long (almost impossible to get through) queue to get an SNES Classic after many many many days of waiting. I would like to still get my SNES Classic allotment. I'm only buying one piece. It's not like I'm scalping. I can immediately provide an alternative address that won't be tagged as a freight forwarder. Please work with me here. I am still a decent customer and I've paid without any malicious intent. I do not believe this matter is settled nor was it properly resolved in Best Buy's fulfillment process. I've dealt with numerous online retailers and they have always provided the chance for corrective action to properly conclude a sale when there are issues with the checkout, whether it be because of payment, billing, or shipping. I got a confirmation email and there was no issue in my previous transactions to lead me to believe that the delivery address was not an issue. There was no way to know this was an issue because previous transactions had been successful and Best Buy had not prompted me that this was unacceptable. In the interest of consumer equity, I believe I deserve a chance to correct this matter.

Dear Revdex.com and Mr. [redacted],Thank you for bringing your concerns to our attention.  It was discovered that the gift cards purchased using your My Best Buy account were being used to make purchases with a Tax Exempt card that is coded as "resale".  This is not in compliance with the terms and...

conditions of our My Best Buy program which is why your account was closed and the certificates were voided.  I have included the reseller information that is listed on our My Best Buy terms and conditions website.  You can find a full list of terms and conditions of our My Best Buy program on BestBuy.com. Resellers Resellers are excluded from the program and from receiving points. If we mistakenly issue points for resale purchases, we reserve the right to deduct those improperly awarded points and/or to invalidate improperly issued reward certificates as well as to terminate such accounts. If you are found, in our sole discretion, to be a reseller, your account may be terminated in accordance with Section 7.Because of this we have cancelled your account with My Best Buy and will not be reissuing any of the voided certificates.Thank you,Best Buy

Revdex.com, Thank you for bringing this to our attention. Please know that while batteries are a consumable item, and non-refundably per our Return and Exchagne promise, our store connected with the customer, and is makeing a onetime exception. Thank you again for allowing us to address the customer's...

concerns.  Regards, Sarah L.

Hello Terrance, I'm unable to locate the original receipt for this purchase. It was purchased using my husbands Best Buy account. His name is [redacted]. Are you able to find this order using his name or is there other details that I can provide to help you find this?[redacted]   Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Revdex.com,Thank you for bringing Mr. [redacted]'s concerns to our attention. We apologize for any inconvenience and frustration caused to the customer.We have engaged the customer's local store regarding his experience and they will be contacting the customer today with a mutually beneficial...

resolution.Best Buy now considers this matter fully addressed.Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Dear Revdex.com,Thank you for passing along the customers feedback regarding their experience with their purchase and requested price match.  However, Best Buy maintains it's position regarding our price match policy and our decision to decline a price match since it was not made at an eligible retailer.  Nevertheless, we thank the customer for their feedback regarding their experience and their concerns regarding our policy.Sincerely,Best Buy

Dear Revdex.com and [redacted],Thank you for brining this concern to our attention. As advised in my email contact, open box items are not items that we price match. Because of the expectation that a refund of $100.00 would be done as a one time exception I have honored that price match with a $100.00...

refund to the card used for the purchase.Please let us know if there is anything else we can assist with.Thank you,Best Buy

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office. Best Buy has sent our field technicians to the customer home to evaluate the oven and the feature.  The oven operates as intended per the manufacturers specifications and user manual. ...

We have advised the customer that since there is not a defect with the range and it works as advertised and intended per the manufacturer that Best Buy will not replace the range under the customer GSP or authorize an exception return.  Additionally, the customer has been advised that a refund of the GSP would also be pro-rated per the terms and conditions of the contract.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely,Best Buy