Best Buy Stores, LP - US Headquarters

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our position.Unfortunately, bundles that contain hardware do not qualify for the gamer's club unlocked 20% discount on software. Thank you again for bringing this matter to our attention. Please let us know if there is any additional information required. Best,Cassie E. Exec Res Sr

I am rejecting this response because:
please see the details of the item when I made the purchase. I took a screen cap to show it to my girlfriend when I bought it.It clearly shows that the Pokemon Sun & Moon GAMES and 2 codes that will unlock 100 Pokeballs each in the description.Therefore I'm expecting my games to be shipped to me ASAP.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank you very much for assisting me and will ensure that any communication or postings going forward reflect the commitment best buy has made to fix this issue and provide a positive experience.

Hi [redacted], I am still working on this issue for you but will be in touch with you as soon as I am able to, outside of the Revdex.com, for resolution.   Thank you, Kelsey F.Executive Resolution Specialist Best Buy Co., Inc.

I am rejecting this response because:  Best Buy has shifted responsibility to Umpqua Bank.  After lengthy discussion with Umpqua, I learned they have had several calls concerning the unrecognized name for Best Buy on bank statements.  Furthermore, the bank uses the electronic information provided by Best Buy.  They do not alter any of that information.  Best Buy has submitted erroneous detail on their debit charges involving an unrecognizable entity on the bank statement and claim to know nothing about it.

Dear Revdex.com Best Buy feels that we have fully addressed the concern that our customer sent to your office on 9/6/17.The customer has been refunded and the issues seems to be resolved.Nevertheless, please forward any additional concerns to our office and we will respond accordingly....

 Sincerely, John S.

I am rejecting this response because:
Then why did 3-5 other CSR kept saying $6 tax was correct on a $50 product? That is blatant fraud, collecting tax dollar over the legal 6% in KY. Business cannot over collect taxes, I would like to see you report that extra $3 to IRS.As for credit, where is it?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I chatted with a representative from the business and we worked everything out.

Initial Business Response /* (1000, 5, 2015/10/21) */
Revdex.com,
Thank you for bringing this to our attention. Please know that I reached out to the upper store management, including Brenda's direct Manager, to make them aware of the matter, and allow them to address the customer's concerns....


Brenda personally connected with the customer yesterday to hear his issues and apologize for the experience.
They also discussed his experience with [redacted] once he left our store as well. The customer called [redacted] on 09/27/2015, and was disappointed that they would not come to his home to help resolve his issue with his unit. He was then told by [redacted] that they would replace his unit; however, it would take 15 days before he would receive his new TV. Mr. [redacted] then called in a repair person to look at unit. In that visit, they discovered that the issues the customer was experiencing were caused from his surge protector; it was making the television shut off during his shows.
Brenda apologized that we were unable to exchange the unit in the store, and invited Mr. [redacted] to shop with us again. Brenda offered to supply a personal shopping experience with her on his next visit.
Thank you again for allowing us to address these concerns.
Regards,
Sarah L.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although Brenda called to apologize she also stated that after speaking with corporate, that they corporate sided with her in this matter. Ok why side with me the customer, all I did was think highly enough of Best Buy to go in their store and spend thousands of dollars.So why side with me? The only reason why she apologized was because she was instructed to do so by her superiors. If I had not filed this complaint I would have never heard from her or Best Buy even though I was trying to bring it to their attention that a problem existed.
Also [redacted] did not say 15 days it was 10 to 15 days, but I could hardly understand them because all [redacted] customer service is routed through Central America the accent is to hard for me to understand it took 3 days of calls to them to reach their decision to replace said Tv.
Brenda did say the next time I come in to look her up. With the response from Best Buy of offering a personal experience. What does that mean? What is the definition of a personal shopping experience? First of all after the treatment I received I do not feel welcome in the store. I also believe that my business is neither wanted or appreciated.
To Revdex.com did you know that as a Best Buy customer you are rated on 3 levels. Level 1 is a core customer. That's the bottom. Level 2 is elite. Level 3 is Elite plus. Here when I purchased the Tv I even opened a Best Buy account. Yet when I tried to bring the attention to the manager I was treated like I was a second class citizen. I truly wonder after all the monies spent at that location throughout the years how I rate as a customer now? Probably something lower than core by the treatment I received. I have since closed the account. Although there are still several things I need Like a Go Pro camera, a new copier, printer fax, scanner, but as I stated for the reasons mentioned I do not even feel welcome in the store.
Truthfully,
[redacted] J. [redacted].

I am...

rejecting this response because:
Yes they did do that but after I spent many many hours on the phone and being rudely spoken to.  They gave me a little 50.00 credit that they applied to the new camera.  I think I should be entitled to more than that for my trouble.  Once again this is my opinion and I feel this way because I was treated so bad.  Its ashame you have to go through all of this to get something done.  They did break the policy that they are suppose to be going by. ThanksRegards[redacted]

Dear [redacted], Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I apologize for the inconvenience and frustration you have experienced dealing with the TV that...

was picked up by the delivery team and not properly credited back to you. I am pleased to inform you that a full refund has been issued to your original form of payment for order # BBY01-[redacted] on May 10, 2016 under order #[redacted].  It may take 4 to 7 business day for the refund to post to your account. Thank you for your patience and again, I apologize for your experience, as we do value your business. This is Best Buy’s final position and considers this matter resolved. Sincerely, Larry S [redacted]

Dear Mr. [redacted] - We have reviewed your laptop  purchase and the service tickets from the Worcester, MA Best Buy location.  At the time you purchased the Dell laptop, you were a Best Buy employee and you received a sizeable discount on the item.  You did not purchase a Geek Squad...

protection plan or any other extended warranty on the Dell laptop.  In December of 2017 you brought the laptop in to have it sent out for service under the manufacturer's warranty.  During the warranty repair, you allege that damage occurred to the laptop.  That damage, based on the information we have available, is cosmetic and to the best of our knowledge does not affect the functionality of the Dell laptop. We no longer carry the model that you purchased so we are unable to replace your laptop.  The Worcester store has made a fair offer to reimburse you what you paid for the computer. We are not obligated to offer you like or upgraded technology.  As a former Best Buy employee, you may remember that we are only obligated to offer a refund or store credit in the amount that a customer paid when we are unable to replace an item.  Best Buy will not be making any additional offers to you at this time.Regards, Amy C.

Dear Revdex.com, Thank you for bringing this to our attention. The iPhone X's that were purchased were universal and unactivated. These models were exclusive to Best Buy and it is a different model number from the unlocked phones offered by Apple. Therefore, we cannot provide a price match...

as it does not fall within the terms of the guarantee.  Thank you, Dan S.Best Buy

Dear Revdex.com,   Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our position.    Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Thank you.

Dear Revdex.com, Thank you for forwarding Mr. [redacted]'s concerns to our attention to our attention. We apologize for any inconvenience this may have caused the customer. Our records indicate the product will be exchanged today, April 11, 2017 for a new one. Our appliance customer care team...

will be overseeing the delivery to ensure the matter is resolved for the customers.  At this time, Best Buy feels this matter has been fully addressed.  Sincerely, Kelsey F.Executive Resolution Specialist Best Buy Co., Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11456490, and find that this resolution is satisfactory to me. The Operations Manager of that store is outstanding. For that reason, I will continue to conduct business with that store.

Dear Revdex.com,Thank you for giving us the opportunity to address this concern. The customer was charged a nonrefundable fee for not unlocking the find my Iphone feature. The contract states:If you fail to return the replaced product or part as instructed, return a replacement product or part that is...

ineligible for service, or do not unlock your device and turn off any device tracking feature or service, we will charge the credit card for the authorized amount. We are unable to refund the charge because the Iphone was returned to us locked and unusable. Thank you,

Dear Revdex.com, Thank you for bringing this matter to our attention to be addressed. We have verified that the original gift card was cancelled and reissued on 3/16/2016 and the replacement was sent to the confirmed address on 3/21/2016. The customer should expect the gift card to arrive within...

7-10 business days depending on local mail. Best Buy has fulfilled the desired resolution in order to rectify this issue and no further action needs to be taken. Thanks,

Hello Revdex.com,   We are following up on our previous response to [redacted]’s Revdex.com case.   We apologize again If Mr. [redacted] did not see the Black Friday ad or disclaimer on our website for limited quantities for the holiday weekend promotions.   Under Conditions of Use listed on our website, it states the following:   By using any Best Buy Property and its related services, products, and software, you agree to be bound by these terms ("Conditions of Use").   Information on Our Site We try to be as accurate as possible. However, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, rarely an item in our catalog may   Order Confirmation Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.   http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat204400050067.c?i...⇄   We only offer this for clarification. Based on the above Conditions of Use and the quantity limits in place for our Black Friday Door Buster ad items, we would be unable to accommodate Mr. [redacted]’s purchase request.   Best Buy feels that this has been addressed appropriately and will not take further action on this issue. Respectfully,     Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing Ms. [redacted]'s concerns to our attention again. We have contacted the customer and provided our response to her.At this time, we are unable to find her purchase in our records and she will need to substantiate the computer was purchased from Best Buy before proceeding with any resolution. We have advised the consumer to contact us with a receipt of purchase should she find it, but we are unable to provide an exchange or refund of any kind for her at this time. We advise the consumer to continue to have the computer repaired through the manufacturer if the warranty is still valid, and to contact us should she find the receipt of purchase. Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy