Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for bringing [redacted] concern to our attention. We have spoken to Mr. [redacted] and confirmed he has been assisted at the store level and received a new SD card. The customer informed us he is satisfied with this resolution. Best Buy feels that we have fully addressed...

Mr. [redacted] concerns. Best Buy has provided our final stance and that stance remains the same. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.  Thank you,Best Buy

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 12/5/2017Our customer has received the items that he purchased. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.  Sincerely,Best Buy

I am rejecting this response because: it does not address the issue of my time wasted, what is the company going to do for my time and aggregation?

Initial Business Response /* (1000, 5, 2015/07/15) */
Dear [redacted],
Thank you for contacting Best Buy through the office of the Revdex.com about your Geek Squad replacement plan. My name is Tyrus [redacted] with the Executive Resolution Team at Best Buy Corporate Headquarters and your...

complaint has been forwarded to me for resolution.
I am sorry to hear about this issue and I understand the frustration that this situation must cause for you. We value feedback such as this, as it helps us make decisions for the future of our company. I will be researching this issue and seeking a suitable solution for you. I ask that you allow me 24-48 hours to research and provide you with a solution.
[redacted], again I apologize for your experience, as we value your business. Thank you again for making Best Buy aware of this situation. If you need to contact me earlier than the asked allowed time, you are welcome to email me at Tyrus.[redacted]@bestbuy.com
Sincerely,
Tyrus [redacted]

Dear Revdex.com,  Thank you for forwarding the customer's response. Please know that we have sent a check to Mrs. [redacted] via UPS and have verified it was delivered on 10/242015. Best Buy considers this matter resolved nevertheless please forward any additional concerns to our office and we will respond accordingly. Thank you.

Dear Revdex.com,   Thank you for bringing Mr. [redacted]’s concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer.   The customer has been refunded for the dishwasher, and the Customer Service Pin for the receipt is [redacted]....

Best Buy considers the matter closed.   Regards, Kathryn S.

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted]’s concern regarding the online order/purchase request for the [redacted] PS4 to our attention.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their...

expectations. The online order that was cancelled was placed by [redacted] (BBY01-[redacted]) using the My Best Buy credit card account. We were unable to verify the account holder information in obtaining an authorization or approval for the purchase through the credit card used and can be a number of factors from verifying the name on the credit card or correct billing address for the card when online orders are placed through our website.   We recommend Mr. [redacted] place a new online order using a different credit card or contact Citi Bank who manages the My Best Buy credit card account directly at ###-###-####.        Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

April 6, 2016 To Whom It May Concern: Best Buy has retained the services of a third party administrator for Best Buy’s general liability policy, Sedgwick, to address any customer-related damage claims.  They have reviewed the claim, and have made a decision based on the validity of the...

claim and the information provided.  We are sorry if the customer is dissatisfied with the resolution they have provided; however, we must adhere to their decision and cannot mediate this matter.  The customer can direct all further questions or concerns to the assigned claims representative. Sincerely, [redacted] Westerman Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,  Thank you for bringing this matter to our attention. Please know that we have left a voice mail to the customer so we can work with hear towards an amicable solution. Please have her check her voice mail and call us back so we can assist.  Thank you,

Dear [redacted],Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I apologize for the inconvenience and frustration you have experienced dealing with the...

rescheduling of the delivery of your new TV.I understand the TV was in fact delivered and set up by geek squad this past Monday and that you had concerns about it having scratches (it was an open box) and that the leader in our store decided to swap the product out for a NEW in box 2016 model to be delivered and set up by geek squad next week. Thank you for your patience and again, I apologize for your experience, as we do value your business. This is Best Buy’s final position and considers this matter resolved. Sincerely,Larry S [redacted]

I am rejecting this response because:There offer was what should have been offered 2 weeks ago, I have over draft protection with my bank so there were no overdraft fees, but I was without any source of income over the weekend due to there canceling of order and refund without contacting me before hand, as far as I'm cocearned I don't want to purchase a washer from them anymore, I'd settle for a gift card but not interested in buying an appliance from them at this time atleast.

I am rejecting this response because: Yes the information may be in paper but salespeople are given thw consumwr false information prior to purchasing the agreement. The new repair company has been in contact with me but after our conversation it was determined that they did not need to come see the tv. They said they need to order another board for my tv. This will be the second board installed in this tv since my purchase. The repair company was unaware of rhe issue with the tv. If I had not called them to discuss the issue with the tv it would have been a wasted trip for them. And another waste of my time due to nothing would have been accomplished in fixing the tv. So I  waiting for them to receive the board so we can setup a date/time for them to install it.  And there was no mention in the response on how I was given an appointment date and time but no one was on record to come to my house. Consumers have to leave work to meet these repairmen but it is as if our time is not important. I had to contact Geek Squad to find out any type of information about a repairman coming to the house. By the time I found out I had already wasted my time and lost money for nothing. It seems like there should be practices in place to prevent this lack of communication. But from what my take of what I was told is it is up to me to contact them so they can look into why no one was there. I was told by the escalation dept that they have 48 hours for me to be contacted pretty much but it was well over 48 hours. And I had to initiate the contact. Geek Squad personnel was not doing anything to my knowledge to get someone to my house after an appointment had already been given to me.

Dear Revdex.com,   Thank you for bringing Ms [redacted]‘s concerns to our attention.  We apologize for any frustration or inconveniences this may have caused the customer.   We have made successful contact with Ms. [redacted] and the washer washer was delivered on Saturday 4/7.  The customer...

has been in direct contact with our case manager from our warehouse and has the case manage;s direct contact information.  Best Buy considers this matter closed.   Sincerely, Scott M.

I am rejecting this response because:
Yes, after wasting my time, stressing me out and wasting energy I did get a refund. I would like an apology from the manager of the store and clarification of the return policy and the reason for the initial denial and failure to obey the best buy return policy.

Dear [redacted] - We have reviewed your concerns and your My Best Buy Rewards certificates that have posted to your account and are available.  There are currently 3 certificates that total $50.00.  There were two certificates that were redeemed on July 2, 2017 in the amount of $15.00. ...

Based on your purchases with Best Buy, there are no certificates that are currently pending application to your account.  We can see that you have a Best Buy Visa card.  There are specific guidelines and rules that apply regarding purchases made using that card.  Purchases made outside of Best Buy do not accrue as many points are purchases made at Best Buy.  Please familiarize yourself with those terms by visiting BestBuy.com.   Here is a link with additional information:  https://www.bestbuy.com/site/misc/financing-rewards/pcmcat[redacted]032.c?id=pcm...⇄ do not see that you are due any additional certificates at this time.  We have a dedicated line set up for Elite Plus My Best Buy members.  If you have questions or concerns, you can call ###-###-#### and speak with a Loyalty Specialist regarding your My Best Buy account.  Thank you for bringing this matter to our attention.Regards, Amy C.

Dear Revdex.com,Thank you for giving us the opportunity to address this concern. We have been in contact with Mr. [redacted] to let him know that we have refunded the re-stocking fee. He should see the refund to his credit card in 3-5 business days.Thank youGail D.

I am rejecting this response because:The reason I don't accept this response is because I wasn't even given the, "24 hours" to confirm my order. I would have gladly changed my credit card info or called my bank but they only gave me THREE MINUTES. My card was in good standing and I had more than enough funds available. Again, I worked at Chase Bank for 5 years, I know how this works. Best Buy gave me no chance to change/edit/verify my info. The email states they'll hold my order for 24 hours when you can clearly see the 3 minute time difference. It's false information

Dear Revdex.com - Unfortunately, this customer is too far outside of the return/exchange period.  We can see that she initially contacted our customer care associates needing for the SIM card of the phone to work with Verizon, so it appears that possibly she has changed her mind.   We are unable...

to offer a refund or exchange. Regards, Amy

Dear Revdex.com,Thank you for giving us the opportunity to address this concern. Ms. [redacted] purchased a microwave that did not include the trim kit. The customer can purchase the optional trim kit for $159.99 (SKU # 9404127). Best Buy will have Geek Squad come out and install the trim kit once it is...

purchased. Information on the microwave purchased.Product FeaturesOptional built-in trim or hanging kits (not included)Thank you,Gail D.

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted]’s concern regarding the cancelled online order to our attention. Best Buy deeply apologizes for any frustration this situation may have caused and for any lapse in professionalism or courtesy displayed by our employees....

  “Bait and switch” is defined as a method of consumer deception practiced by retailers which involves advertising in such an attractive way as to bring the customer in, followed by disparagement of the advertised product so as to cause the customer to switch to a more expensive product. Best Buy does not use the “bait and switch” tactic as a way to get customers to our stores.   In addition, when customers use our online website, they agree to the “Conditions of Use” and states the following concerning item availability and cancelled orders:   Information on Our Site   We try to be as accurate as possible. However, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order.     http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat204400050067.c?i...⇄   We only offer this for clarification. The item or SKU #8720193 was not available and the online order was subsequently cancelled. However, the item is in stock, available online only and can be shipped to home or shipped to a local Best Buy store for pick up.   Mr. [redacted] can order the item today (11/29/2016) and have it available for pick up on 12/08/2016 at our Visalia store (#[redacted]); again if ordered today as per our website when selecting in store pick up.         Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus